Customer reviews of CITY-LOCKER Paris

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9,5 /10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 1, 3 and 4 stars

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S
Sarah H.
Rating: 4 out of 5
following a purchase from 14/01/2024
All fine. Code worked and enough space for our 3 backpacks and extra.
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Eivind N.
Rating: 4 out of 5
following a purchase from 11/02/2024
Works great!
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Océane D.
Rating: 3 out of 5
following a purchase from 11/02/2024
Too bad the price is the same regardless of the number of hours.
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Response from CITY-LOCKER Paris
Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 12€/day/4 pieces of luggage makes our service the cheapest in Paris given the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.
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Caroline C.
Rating: 1 out of 5
following a purchase from 11/02/2024
Pela propaganda, diz que cabem 4 malas médias mas couberam 2.
Response from CITY-LOCKER Paris
Bonjour Merci d’avoir utiliser notre service. Contrairement à ce que vous affirmer nos casiers peuvent contenir jusqu’à 4 bagages cabines si et seulement si comme nous les précisons très clairement sur notre site les bagages respectent la norme internationale IATA. Voilà ce qui est sûr sur notre site internet :” Dimensions du casier : L.48cm x H.61cm x P.85cm. Cette dimension convient à la plupart des grandes valises et peut contenir jusqu'à 4 bagages cabine format international IATA (55 x 35 x 20cm)” Si vos bagages sont plus grands évidemment que vous ne pourrez pas en mettre 4. Au plaisir de de vous revoir dans l’un de nos espaces City Locker
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Marlene G.
Rating: 4 out of 5
following a purchase from 10/02/2024
The location is not too far away from gare de lyon but with heavy bags to carry, it quite feels like a long way. if it was in the train station or right next to it, it would be even better. Functionality wise, it’s excellent and absolutely recommendable!!
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Mioko F.
Rating: 4 out of 5
following a purchase from 04/02/2024
easy to use.
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Peter D.
Rating: 4 out of 5
following a purchase from 04/02/2024
Everything as you’d expect it to be, nothing fancy just dead simple bag store at a really good price
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Joe G.
Rating: 4 out of 5
following a purchase from 03/02/2024
Eccellent - no problems
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Radia T.
Rating: 4 out of 5
following a purchase from 04/02/2024
Straightforward website
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Jules C.
Rating: 3 out of 5
following a purchase from 02/02/2024
Secure but too expensive
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Response from CITY-LOCKER Paris
Hello Jules, thank you for sharing your opinion with us. City-Locker spaces are monitored by our video surveillance cameras 24/7, and our team ensures that your luggage is stored as securely as possible. Our insurance also covers your personal belongings up to 1,500 euros per locker. All this comes at a price, and we're the only company in Paris to offer this level of security. What's more, returning your luggage costs €3.75 for the day (8:00-22:00). We hope we've answered all your questions, and wish you a very pleasant day!
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Sonja V.
Rating: 4 out of 5
following a purchase from 01/02/2024
easy to make reservation. Clear confirmation with acces codes and photo of the adress where to go.
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Mohamed H.
Rating: 3 out of 5
following a purchase from 02/02/2024
c'est trop cher
Response from CITY-LOCKER Paris
Bonjour, merci de nous faire part de votre avis, les espaces City-Locker sont surveillés par nos caméras de vidéosurveillance 24h/24h 7j/7, notre équipe veille à ce que vos bagages soient stockés dans la plus grande sécurité possible. Notre assurance couvre également vos effets personnels à hauteur de 1500 euros par casier. Et tout cela à un coût effectivement, et nous sommes les seuls sur Paris à vous proposer ce niveau de sécurisation. Et de plus, ramener au bagages cela coute 3,75€ pour la journée (8:00-22:00) Nous espérons avoir répondu à vos interrogations et vous souhaitons une excellente journée !
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Vivien M.
Rating: 3 out of 5
following a purchase from 01/02/2024
Seemed a safe situation to me, I didn’t realize I had to register online prior, so I lost some time in front of the store, also because there was bad phone service. A little bit too expensive €15 for a few hours.
Response from CITY-LOCKER Paris
Bonjour Thanks for using our service. You do not have to create an account online; we just need an email and a tel number so that we can send you your personal codes; max 1 minute to make the booking with a telephone working properly. Regarding the price we can understand you find it a little high but we are the only in Paris to provide this level of safety and security while keeping your luggage (video protection, alarm, door code, locker code, secured lockers and shop and an assistance during opening hours) We hope we will have the pleasure to welcome you again in one of our City-Locker
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Carmen C.
Rating: 4 out of 5
following a purchase from 26/01/2024
everything was perfect, but the price could be a little low
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Helen F.
Rating: 4 out of 5
following a purchase from 23/01/2024
Easy to find and easy to access the door and allocated locker. Very secure and felt confident leaving my luggage. Measurements given were accurate. We left 2 generous cabin size suitcases in one locker and there would have been ample room for a large rucksack/bag. Would have given 5 stars if cheaper for shorter use.
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Rose G.
Rating: 3 out of 5
following a purchase from 29/01/2024
Too expensive
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Response from CITY-LOCKER Paris
Hello Rose, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day (8:00-22:00). We hope to see you again and wish you a pleasant day!
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Mathilde M.
Rating: 3 out of 5
following a purchase from 28/01/2024
Lack of explanations on the site
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Response from CITY-LOCKER Paris
Hello, Thank you for taking the time to leave a review of our service. We are sorry that we did not fully meet your expectations. More details from you about your experience would help us improve the quality of our service. Thank you for your time.
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Weronika P.
Rating: 4 out of 5
following a purchase from 27/01/2024
Safe and efficient.
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Frédéric M.
Rating: 3 out of 5
following a purchase from 27/01/2024
The location is far from the Eiffel Tower. The space is very small and there were a lot of people inside: impossible to move around. Expensive.
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Response from CITY-LOCKER Paris
Hello Frédéric and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
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Icaro S.
Rating: 4 out of 5
following a purchase from 28/01/2024
Everything worked fine. Easy reservation and easy access to locker. The only suggestion is that it should be possible to know if there's any locker available at the place you want before you pay. Because you only get a confirmation after you pay. What happens there isn't any locker available? You will be sent to another site, distant from where you need?
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Rodrigo C.
Rating: 3 out of 5
following a purchase from 26/01/2024
The process of renting a locker and getting the access code works smoothly.
Response from CITY-LOCKER Paris
Hello Rodrigo, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
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Yuhi S.
Rating: 4 out of 5
following a purchase from 25/01/2024
enough space and good location
柚香子 三.
Rating: 4 out of 5
following a purchase from 16/01/2024
預ける場所に困った際とても便利できた。ただ、1日単位の料金なので数時間利用の場合は必然的に割高になりました。
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Tamas G.
Rating: 4 out of 5
following a purchase from 13/01/2024
it was ok
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Sarah B.
Rating: 4 out of 5
following a purchase from 23/01/2024
Conviently located and secure - good price.
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Kaustav D.
Rating: 1 out of 5
following a purchase from 23/01/2024
I have tried facing lot of issues when I opened the lock
Response from CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Raffaele T.
Rating: 4 out of 5
following a purchase from 19/01/2024
Conveniently located. Clean environment. The locking pads need update, buttons are very hard to operate.
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Eike M.
Rating: 4 out of 5
following a purchase from 20/01/2024
Working all good, I think the weekend rates are on the high side though
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Sabine C.
Rating: 3 out of 5
following a purchase from 20/01/2024
Effective but excessively expensive 15 euros for a few hours
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Response from CITY-LOCKER Paris
Hello Sabine, Thank you for using our service. For security reasons, we are unable to keep the boutique open 24 hours a day at the moment. All this information is clearly shown on our website and on the booking confirmations. However, we hope to see you again in one of our Citylockers and wish you a pleasant day.
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Tiphaine G.
Rating: 4 out of 5
following a purchase from 18/01/2024
Great place to drop off your stuff! Everything is very practical
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Aleksei P.
Rating: 4 out of 5
following a purchase from 14/01/2024
good
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Erica D.
Rating: 4 out of 5
following a purchase from 07/01/2024
Good service, not sure how it compares price-wise to other locker facilities as I didn't do much research beforehand.
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Katheryn O.
Rating: 1 out of 5
following a purchase from 27/12/2023
The idea is good but leaving everything at the service of a computer is not so good. There is no staff to guide or assist you, much less someone to help you if you make a mistake. There is also no option to change the reservation date, after a mistake, horrible.
Response from CITY-LOCKER Paris
Bonjour Katheryn, Notre hotline est disponible de 8h à 22h tous les jours pour répondre à vos questions et vous aider en cas de difficulté. Les avez vous contacté? En cas de problèmes techniques, notre hotline peut vous aider à ouvrir votre casier ou vous envoyer un technicien.
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Sylvain R.
Rating: 3 out of 5
following a purchase from 16/01/2024
Unfortunately no price per hour
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Response from CITY-LOCKER Paris
Hello , Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day(8:00-22:00). We hope to see you again and wish you a pleasant day!
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José Maria F.
Rating: 1 out of 5
following a purchase from 15/01/2024
No pongo cero estrellas porque no se puede.
Hice una reserva de una taquilla para dejar mis maletas en Paris y jamás pude usar el servicio. Las claves que me dieron para abrir la puerta y la taquilla, no funcionaron, llamé al teléfono de soporte que tienen, para que me ayudaran y jamás me atendieron. Deje tres mensajes en el contestador y jamás me llamaron para darme soporte. Eso si, los 8€ que pagué por hacer la reserva anticipada, si que los han cobrado. He pedido a PayPal que me devuelvan el dinero que les he pagado, ya que no han cumplido con su compromiso. El servicio de atención al cliente una autentica vergüenza. Jamás volveré a usar City Locker y por supuesto no voy a recomendárselo a nadie. Una estafa y una basura de servicio.
Response from CITY-LOCKER Paris
Bonjour José Maria et merci d'avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients. Au plaisir de vous revoir dans de meilleures conditions.
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Anne H.
Rating: 3 out of 5
following a purchase from 16/01/2024
Just a bit pricey
Response from CITY-LOCKER Paris
Anne Merci d’avoir utilisé notre service. Nous prenons bonne note de votre remarque que nous allons remonter au service concerné. Le prix de 15€/jour/4 bagages , soit 3,75€ du bagages pour la journée ce qui fait de notre service le moins cher de Paris aux vues du niveau de sécurisation du baggage que nous offrons. Nous prenons note de vos commentaires et ferons de notre mieux pour gagner vos 5 étoiles lors de votre prochaine visite. En espérant vous revoir bientôt.
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PHILIPPE L.
Rating: 4 out of 5
following a purchase from 13/01/2024
Very good service, easy and efficient.
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Anne S.
Rating: 3 out of 5
following a purchase from 14/01/2024
Expensive. No instructions for the return of the suitcase.
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Response from CITY-LOCKER Paris
Hello Anne and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. As the baggage retrieval procedure is the same as for drop-off, we did not feel it necessary to specify this in order not to create any confusion. We look forward to seeing you again in better conditions.
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Hajar E.
Rating: 4 out of 5
following a purchase from 13/01/2024
Hhhh
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Vincent M.
Rating: 4 out of 5
following a purchase from 08/01/2024
Practical. A little expensive when you don't need to drop off your luggage for the day. The price could be adapted to the number of hours used.
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