Customer reviews of CITY-LOCKER Paris

9,5 /10

Based on 11 993 published reviews

5 10,2k 85% 4 1 170 10% 3 295 2% 2 117 1% 1 168 1%

Summary of reviews

City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.

Reviews 1, 3 and 4 stars

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Saverio F.

Published on 15/12/2023 à 09h21 following a purchase from 11/12/2023

15 € per depositare 2 valigie per un paio d’ore, sono troppi!

Nelson O.

Published on 14/12/2023 à 11h04 following a purchase from 10/12/2023

Simples e rápido, e sem duvida umas mais valia para não andar com as mochilas as costas.

Aline M.

Published on 12/12/2023 à 19h40 following a purchase from 08/12/2023

Very convenient service, easy to book. However, a rate for 1/2 day or 2-3 hours is missing.

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Carlos M.

Published on 12/12/2023 à 18h31 following a purchase from 03/12/2023

Misleading information about the locker in Chatelet Les Halles ..... But after reservation i finally got the right address

Amanda G.

Published on 12/12/2023 à 12h43 following a purchase from 08/12/2023

It was easy to book a locker. It was a little bit far from the metro with all our luggage.

Ghislaine C.

Published on 11/12/2023 à 13h12 following a purchase from 22/11/2023

easy to use

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Ivan M.

Published on 11/12/2023 à 10h34 following a purchase from 02/11/2023

Site is ok, your codes are sent via email, didn’t need customer service as everything was pretty straightforward and no issues when I turned up at the lockers.

Iheb J.

Published on 10/12/2023 à 15h42 following a purchase from 06/12/2023

Alright

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Response from CITY-LOCKER Paris Published on 10/12/2023

Hello, Thank you for using our service and for giving us your feedback. In our constant effort to improve our quality of service, please let us know if you have encountered any difficulties so that we can rectify any malfunctions and improve. Thank you very much.

Chantal B.

Published on 09/12/2023 à 13h56 following a purchase from 05/12/2023

Very interesting service so that you don't have to walk around with your bags between leaving the hotel and waiting for the train, but the price is exorbitant: €15 for 3 hours is really too much!

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Response from CITY-LOCKER Paris Published on 11/12/2023

Hello Chantal, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day (8:00-22:00). We hope to see you again and wish you a pleasant day!

Emma L.

Published on 09/12/2023 à 08h50 following a purchase from 05/12/2023

Easy yo use, and fast.

Valentina C.

Published on 08/12/2023 à 09h19 following a purchase from 04/12/2023

Definitely useful. I just found someone else’s stuff in the locker, which I found creepy. Although I want to imagine that someone must have not picked that up!

Maud C.

Published on 06/12/2023 à 13h33 following a purchase from 02/12/2023

First you have to create an account on the site, then it's very simple: you receive the door and locker codes by text message and e-mail. However, as I only left my suitcase for 2 hours, I would have liked to have been charged by the hour, or even by the 1/4 hour...

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Response from CITY-LOCKER Paris Published on 07/12/2023

Hello Maud Thank you for taking the time to leave a review of our service. We're sorry we didn't fully meet your expectations. More details from you about your experience would help us improve the quality of our service. Thank you for your time.

Benoît G.

Published on 06/12/2023 à 12h12 following a purchase from 26/11/2023

Adding €15 to the price of a visit to the museum is far from welcome, but I congratulate you, you've found a way to make money since people have no other choice!

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Response from CITY-LOCKER Paris Published on 06/12/2023

Hello Benoît, Thank you very much for entrusting us with your luggage, we're sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or a maximum of 3.75€ per bag for one day (8:00-22:00). We hope to see you again and wish you a pleasant day!

Husnu Yalcin O.

Published on 04/12/2023 à 23h18 following a purchase from 28/10/2023

Self service, was easy to access when I dropped off but had brief issues with the door when I picked up.

Nairobi G.

Published on 04/12/2023 à 22h28 following a purchase from 25/11/2023

Un poco engorroso, complicado para acceder tuvimos que intentar muchas veces el código de la puerta y otras tantas la del locker. Pero de resto, funcional,veconomico y seguro

Nina S.

Published on 04/12/2023 à 22h06 following a purchase from 26/11/2023

Nice service

Serge P.

Published on 02/12/2023 à 11h13 following a purchase from 22/11/2023

Perfect service but price too high.

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Jesse V.

Published on 01/12/2023 à 12h51 following a purchase from 27/11/2023

I didn't receive my access code so I could not make use of my locker. After trying to call the 'hotline' four times and not being answered, i left and use another facility. I haven't received any form of contact or refund.

Response from CITY-LOCKER Paris Published on 03/12/2023

Bonjour Jesse et merci d'avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients. Cependant aucune demande de remboursement en nous a été adressée et de plus aucun mesage n'a été laissé sur le répondeur ded notre hotline demandant de vous rappeler. Les codes ont été envoyé et ont probablement été dans vos spams. Merci d'adresser votre demande à [email protected]. Au plaisir de vous revoir dans de meilleures conditions.

Michel S.

Published on 01/12/2023 à 09h47 following a purchase from 27/11/2023

difficile d'accès. serrure disfonctionelle. moche. cher

Response from CITY-LOCKER Paris Published on 04/12/2023

Bonjour, Nous sommes désolés que vous n'ayez pas appréciés votre visite chez City-Locker, pourriez-vous nous donner des informations supplémentaires afin que nous améliorions l'expérience de nos clients ? L'équipe City-Locker

Emmanuel M.

Published on 28/11/2023 à 11h47 following a purchase from 18/11/2023

Conveniently located, but the access code did not work and the owner never called back.

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Response from CITY-LOCKER Paris Published on 28/11/2023

Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.

Yann F.

Published on 27/11/2023 à 22h59 following a purchase from 27/09/2023

good

Marcos Roberto B.

Published on 27/11/2023 à 13h02 following a purchase from 17/11/2023

Was to expensive, even if I booked for half a day, the price was for the whole day.

Curci A.

Published on 26/11/2023 à 15h13 following a purchase from 21/11/2023

No problem

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Dominique M.

Published on 26/11/2023 à 12h16 following a purchase from 22/11/2023

Very welcoming, friendly and attentive staff if you don't have change, for example.

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Ibrahim B.

Published on 25/11/2023 à 14h10 following a purchase from 15/11/2023

Clear, simple

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Yann C.

Published on 25/11/2023 à 00h27 following a purchase from 17/11/2023

While the site wants to attract customers with rates starting at 2 euros, the reality is that the rate is +18 euros per day. Opening hours are short, from 08:00 a.m. to 10:00 p.m. Reservations are required before you arrive to obtain your access code to the chamber.

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Response from CITY-LOCKER Paris Published on 25/11/2023

Hello Yann, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day (8:00-22:00). To be even more precise in our reply, the rate is MAX 15€/day and not 18€. We hope to see you again and wish you a pleasant day!

Aude M.

Published on 22/11/2023 à 14h23 following a purchase from 18/11/2023

Nice and safe but a bit expensive

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Lydia G.

Published on 22/11/2023 à 13h14 following a purchase from 18/11/2023

Useful, but a 1/2-day rate is essential

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Luc L.

Published on 22/11/2023 à 10h58 following a purchase from 11/11/2023

practical and easy

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Emilie G.

Published on 22/11/2023 à 09h45 following a purchase from 18/11/2023

I did not receive the code to actually get into the locker in the confirmation email. When I called, there was no response. As the lockers are non-refundable I would not recommend as I cannot get the money back.

Response from CITY-LOCKER Paris Published on 22/11/2023

Hello Mrs Greathead, After reading your review during your time at City-Locker, we are truly sorry that you had a bad experience, indeed in case of surbooking we immediately refund the customers and we propose 15% off discount to book in another location. Unfortunately, in your case, we didn't see that it happened. However, we would be happy to refund your booking. Have a great day and we hope to see you soon in one of our stores.

環

環漆.

Published on 20/11/2023 à 09h46 following a purchase from 15/11/2023

I can't open locker！！

Response from CITY-LOCKER Paris Published on 20/11/2023

Hello 環 we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.

Michael H.

Published on 19/11/2023 à 10h25 following a purchase from 10/11/2023

Everything worked out fine other than you have to press the buttons firmly in to open the doors

Lang Ha P.

Published on 19/11/2023 à 10h13 following a purchase from 14/11/2023

Clean lockers, safe place. However the size does not fit 4 x 24 inch suitcases. Only 2.
Also some are highly siruated which makes lifting heavy luggage bags into it very difficult.

Response from CITY-LOCKER Paris Published on 20/11/2023

Hello Lang Ha, Thank you for sharing your opinion, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.

José María G.

Published on 19/11/2023 à 09h42 following a purchase from 14/11/2023

Easy to use. Does not depend on an app

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Touret N.

Published on 18/11/2023 à 09h13 following a purchase from 13/11/2023

Lack of information inside (I had to help other customers)

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Pablo H.

Published on 17/11/2023 à 10h57 following a purchase from 13/11/2023

It could be cheaper because 15€ to leave the stuff is a bit expensive

Vivienne R.

Published on 16/11/2023 à 23h38 following a purchase from 12/11/2023

The setup is well organised and it was simple enough to access the facility.
I was struggling with a sore back on the day though, and I was very surprised when I discovered the locker was on the third level up. I had to hoist a 25kg suitcase up to head height with no-one to ask for help. I struggled and am a woman of medium to good strength. For someone less able this would be a show-stopper and make the service completely unusable.

Kevin M.

Published on 16/11/2023 à 12h37 following a purchase from 12/11/2023

Impractical code

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Response from CITY-LOCKER Paris Published on 16/11/2023

Hello #FIRSTNAME#, Thank you for using our service and for giving us your feedback. In our constant concern to improve our quality of service, could you please tell us if you have encountered any difficulties so that we can rectify any malfunctions and improve our service, and suggest a code format that you think would be more suitable and that would enable us to maintain the level of security we want to provide? Many thanks and we look forward to hearing from you at [email protected] and to seeing you again in one of our areas. We wish you a pleasant evening.

Anna D.

Published on 14/11/2023 à 22h17 following a purchase from 06/11/2023

Très bien

France P.

Published on 12/11/2023 à 12h28 following a purchase from 31/10/2023

The site is very well designed Easy to understand and book

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