Customer reviews of CITY-LOCKER Paris

9,5 /10

Based on 11 610 published reviews

5 9 876 85% 4 1 154 10% 3 295 3% 2 117 1% 1 168 1%

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 1, 3 and 4 stars

Reset filters

Onur Ö.

Published on 06/10/2023 à 23h05 following a purchase from 24/09/2023

Lockers should be bigger

Kirk S.

Published on 06/10/2023 à 13h55 following a purchase from 02/10/2023

We had just arrived from a red eye flight from the US. We had taken the RER B train from CDG and needed a place to store our luggage for a few hours before we could check in to our AirBnb. We arrived exhausted to a locked door and about a half dozen other tourists standing around outside using their phones. We eventually read a small sign on the door giving a website to create an account and reserve a locker. After a few minutes of doing this on my iPhone it sent me an email with information to type in a code on a keypad by the door to enter the establishment and another code to type in on a different keypad on a bank of lockers to open one up. It’s all automated and there is no one there to assist. Not knowing what to do was the only frustrating thing but we eventually figured it out.

Hayley C.

Published on 06/10/2023 à 10h01 following a purchase from 02/10/2023

Easy to find, easy to use, fitted 3 small suitcases and a small rucksack so handy to explore for the day then go back for luggage later in the day

Christine F.

Published on 05/10/2023 à 17h58 following a purchase from 17/09/2023

Having a spot to store luggage while you can't check in for your reservation is very convenient. We arrived in Paris early in the morning and were not able to check in our Airbnb until late afternoon. The city locker permitted us to explore the city in the meantime without having to push around heavy luggage. The only downside we found was that the sidewalks to get from the Gare du Nord to the city locker are a little hard to roll luggage on. Luckily the walk there was only about 5 to 7 minutes.

Veronica D.

Published on 04/10/2023 à 14h36 following a purchase from 23/09/2023

Quick and easy booking method, excellent service offered

El M.

Published on 04/10/2023 à 10h33 following a purchase from 25/09/2023

Mi sono trovato bene, unica cosa state attenti di schiacciare bene belli a fondo sennò non vi apre

Jana I.

Published on 03/10/2023 à 19h48 following a purchase from 29/09/2023

It could have been cleaner, but the service is good. Specially that the locker can be opened several times.

Isabelle G.

Published on 03/10/2023 à 16h27 following a purchase from 25/09/2023

Easy to book.

Translated reviews

varsinee S.

Published on 03/10/2023 à 07h26 following a purchase from 28/09/2023

It was a bit too slow to book the locker because the payment system got an error twice.

Cyril R.

Published on 02/10/2023 à 23h53 following a purchase from 28/09/2023

The site is practical and easy to use

Translated reviews

Yann F.

Published on 02/10/2023 à 17h59 following a purchase from 27/09/2023

Easy booking

Pilar G.

Published on 02/10/2023 à 11h04 following a purchase from 23/09/2023

According to the website, the lockers had a capacity of 4 suitcases each which was NOT TRUE, as we were barely able to fit one suitcase at the most, making us scramble to find another place to store our remaining luggage. The language in the website was very misleading as to the actual capacity of each locker.

Response from CITY-LOCKER Paris Published on 02/10/2023

Bonjour Here is what is said on our website The size of the lockers is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm). You probably didn’t not read it properly Have a good day

Dave S.

Published on 02/10/2023 à 10h16 following a purchase from 27/09/2023

Easy to use. Good location

Susanne E.

Published on 02/10/2023 à 09h54 following a purchase from 27/09/2023

Zugangscode hat nicht funktioniert. Notfall Hotline nicht erreichbar. Es erfolgte kein Rückruf. Hätten nicht andere Kunden die Tür für uns geöffnet, wären wir nicht mehr an unser Gepäck ran gekommen.

Response from CITY-LOCKER Paris Published on 02/10/2023

Thanks for your message. We have check and your locker has been open twice the day of your booking with the codes you have been sent. at 1PM to deposit at 5:18PM to collect. Sounds it was working or may you did gave the codes to someone else? Please let us have more information. Merci

佐

佐々木由.

Published on 30/09/2023 à 11h10 following a purchase from 25/09/2023

Thanks to this service, I was able to travel comfortably. The procedure for leaving luggage was very easy and convenient.

Vilhelmina J.

Published on 29/09/2023 à 09h47 following a purchase from 25/09/2023

I needed to keep my luggage for 1 hour but Citylocker charged me for one day with a time limit until 22:00h. If i need to keep my luggage until 22:30 i would need to pay for a second day!

Response from CITY-LOCKER Paris Published on 29/09/2023

Hello , Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. It is clearly indicated on our website before you book a locker, it is the same for the hours. We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.

Vilas N.

Published on 28/09/2023 à 09h55 following a purchase from 24/09/2023

very bad, technical issues and locker not opening and call center not too effective in resolving

Response from CITY-LOCKER Paris Published on 28/09/2023

Bonjour Vilas we are so sorry for the problem you have had; On Sunday we have had a big technical problem and it is not fare to say that we were not effective in opening the locker as we manage to do it in distance. I am sure you can understand technical problem can happened and you coment is very rude as we manage to provide you the service. Have a nice day.

Édouard P.

Published on 27/09/2023 à 20h53 following a purchase from 20/09/2023

The keyboards don't work properly, and you can't see the number of characters entered. Not easy to use.

Translated reviews

Response from CITY-LOCKER Paris Published on 28/09/2023

Hello Édouard Thank you for taking the time to leave a review of our service. We're sorry we didn't fully meet your expectations. More details from you about your experience would help us improve the quality of our service. Thank you for your time.

Stanislava S.

Published on 27/09/2023 à 13h59 following a purchase from 23/09/2023

the system is easy to use, very practical. the only downside is that I find it a little expensive.

Translated reviews

Response from CITY-LOCKER Paris Published on 27/09/2023

Hello Stanislava, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for one day (8:00-22:00). We hope to see you again and wish you a pleasant day!

Ricardo S.

Published on 27/09/2023 à 12h36 following a purchase from 23/09/2023

Too smal

Response from CITY-LOCKER Paris Published on 27/09/2023

Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team

Thiago S.

Published on 26/09/2023 à 17h55 following a purchase from 16/09/2023

The Locker is close to the metro and on a quiet street, which is a positive thing. The space is well organized and clean, everything went well. I just wish there were different sizes, my suitcase was small so a smaller space at a lower price would be interesting.

Wesyes O.

Published on 26/09/2023 à 14h59 following a purchase from 16/09/2023

Good location, easy in-and-out system, very large(deep) lockers too!

Darwin S.

Published on 24/09/2023 à 02h16 following a purchase from 15/09/2023

Very good idea! Only downside for me is that when you get the lockers on top, because you have to lift your luggage however heavy it is to put it inside.

Leonardo B.

Published on 24/09/2023 à 00h17 following a purchase from 15/09/2023

Very userul lockers but i hope they have bigger ones as well to fit 2 big luggages so that there will be options. Just my opinion. But as of my experience, the lockers were helpful for i know that my luggages are safe. Thank you!

pornthip S.

Published on 22/09/2023 à 23h17 following a purchase from 14/09/2023

All good. So easy. Will back again. Thanks

Aurélie M.

Published on 22/09/2023 à 01h18 following a purchase from 09/09/2023

correct performance

Translated reviews

Morag Z.

Published on 21/09/2023 à 19h40 following a purchase from 02/09/2023

easy to book

Omar S.

Published on 21/09/2023 à 14h37 following a purchase from 17/09/2023

Easy access, price little bit higher than what shows on website.

Response from CITY-LOCKER Paris Published on 25/09/2023

Hello Omar, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! Please note that if you book for long terms rental you some days have up to 85% discount and make it at 2€/day We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.

Ellen B.

Published on 21/09/2023 à 13h38 following a purchase from 11/09/2023

Google maps comes up one street over so had to walk round to find it but once there it was easy to access with codes emailed and to access the locker, nice and clean inside amd felt secure would recommend to others and would use again

Telma T.

Published on 20/09/2023 à 13h57 following a purchase from 16/09/2023

Um pouco confuso para reservar pois pedem código postal e quando se é turista não se tem conhecimento desses códigos, mas com um pouco de paciência consegue reserva-se.

Andy T.

Published on 20/09/2023 à 00h43 following a purchase from 11/09/2023

good but too expensive :(

Rok O.

Published on 19/09/2023 à 19h50 following a purchase from 03/09/2023

Easy and afordable

Linah Ullette S.

Published on 19/09/2023 à 19h11 following a purchase from 19/08/2023

I got the locker num2 the closure is a bit haphazard. I close it, then I try to pull it with my hand and the closure comes undone and the locker opens. I've done this several times, and sometimes it closes well, and sometimes it opens by itself. So technically it's dangerous. But I've left my stuff there without a worry. The size of the locker is smaller than in the ad.

Translated reviews

Response from CITY-LOCKER Paris Published on 20/09/2023

Hello Linah Ullette and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. The locker was checked and needed a little maintenance. Our hotline, open 7/7 from 8:00 to 22:00, could have helped you and suggested another caiser. Concerning the size of the locker, it corresponds to the one indicated on our website: Locker dimensions: W 48 cm x H 61 cm x D 85 cm. This size fits most large suitcases and can hold up to 4 pieces of IATA international size cabin luggage (55 x 35 x 20 cm). We look forward to seeing you soon in one of our 6 Paris locations.

Anissa L.

Published on 19/09/2023 à 12h51 following a purchase from 09/09/2023

Easy to use. Lockers large enough to hold several pieces of luggage.

Translated reviews

Joaquin S.

Published on 19/09/2023 à 08h15 following a purchase from 10/09/2023

The lockers was broken and the door is not easy to open. They charge and you do everything

Alejandro De F.

Published on 18/09/2023 à 06h33 following a purchase from 25/08/2023

Good location

Angelique L.

Published on 18/09/2023 à 03h29 following a purchase from 12/09/2023

Great location and very easy to access with pin codes.Site was clean and safe. Just a suggestion- a toilet would be very helpful and a terrific value add.

Ilona K.

Published on 17/09/2023 à 20h45 following a purchase from 13/09/2023

Good service easy to use

lucas K.

Published on 17/09/2023 à 13h36 following a purchase from 13/09/2023

The only downside is a lack of support at the location. Maybe having a Wi-Fi available would improve.

simona T.

Published on 17/09/2023 à 09h26 following a purchase from 12/09/2023

I think in general the service is very convenient