CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
I didn't manage to use my code to open the front door, but fortunately there were a lot of people around, which made things easier. Very practical for 4 suitcases.
I'll use it again.
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 27/03/2023
Very bad experience. I almost lost my airplane due to a problem with the door locker that we cannot open.
Response from CITY-LOCKER Paris
Thanks for using our service and sorry for the problem you have had. Could you please give us more information about what happened as it sounds that you have not contact us either by phone or mail to help you. That will helped us understanding what happened with your booking Thank you very much
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 27/03/2023
Good Day
I was unable to locate lockers in the Gare De Nord location. The attendants working there sent me to another locker location and said there was no City Locker. I paid in advance and tried to contact City Lockers by email and no one ever responded.
Thank you
Response from CITY-LOCKER Paris
Bonjour Sorry you did not found us as we are outside the railway station as clearly indicated in our booking confirmation. Address and direction are indicated by google map on our booking confirmation. The hotline can be reach by phone and not mail especially for emergency. We will be very happy to offer you a credit note valid 6 months even though we are not responsible for this matter. Please contact [email protected] Thank you
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2023
ok. Not too usable on the laptop.
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Response from CITY-LOCKER Paris
Hello Henry and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We look forward to seeing you again in better conditions.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 03/03/2023
This location is described as "five minutes from Les Halles," but it's more like 15-20 minutes walking, which is a long way to drag heavy bags. Otherwise, it worked fine.
Response from CITY-LOCKER Paris
Hello Lorraine, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 26/03/2023
Helps with keeping luggage secure, but the difficulty in contacting support is annoying.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2023
A great way to enjoy the day without your luggage.
The first city locker we wanted wasn't easy to find, and once we did, we couldn't get inside.
The second city locker was better signposted but we had a problem with the front door not recognizing the code straight away.
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Response from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We look forward to seeing you again in better conditions.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 09/03/2023
Having to make an account and all that is a hassle, specially when you are in a hurry and you must have internet access, there is no physical person to assist, but location is convenient, not far from subway. The lockers are clean and location easy to find.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 24/03/2023
I loved using City Locker! I only wish it was available for a few hours instead of the entire day....
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 22/03/2023
Too expensive for just a bag for 3 hours
Response from CITY-LOCKER Paris
Hello Madalin, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2023
It works
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Response from CITY-LOCKER Paris
Hello, thank you for using our service and for your feedback. As we are constantly striving to improve our quality of service, please let us know if you have encountered any difficulties, so that we can rectify any malfunctions and make improvements. Thank you very much.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 19/03/2023
very smart design and i felt very secure leaving my bags there, however it was a bit difficult to find
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2023
A little expensive
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Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion with us, the prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases but we are sorry if they did not suit you. What's more, our rates are sliding scale, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2023
The order went very well
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Response from CITY-LOCKER Paris
ANNE-CLAIRE We would like to thank you most sincerely for your message, which rewards the efforts of our entire team to provide our customers with total satisfaction. We are delighted to have been able to provide you with a quality service and a response adapted to your needs.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 16/03/2023
Its very easy to use. Instruction is clear. Wish it was little bit closer to station. Not easy to carry big luggages on those sidewalks. But overall its good options to have.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/03/2023
Good service. Too bad it closes so early (10pm)
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 16/03/2023
To fare away
Response from CITY-LOCKER Paris
Hello Wolfgang, thank you for your opinion, However, CityLocker Gare du Nord is located exactly between the two train stations ( 7 min (550m) to Gare du Nord and 5 min (400m) to Gare de l'Est) so we don't really understand from what place we are to far away. CityLocker's team wish you a great day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2023
Good
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2023
Good, practical.
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 16/03/2023
It’s $15 per locker not $2, they discount the more days you get. Kinda misleading but hey welcome to Paris hope you brought your entire savings. $5 for water.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 06/03/2023
Good solutio
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 10/03/2023
We used it for an evening flight after an early checkout. It was very easy to use, easy navigation, and very helpful for us.
Only downside - from the website we got the impression the locker will be much bigger. no way we could fit 4 suitcases in this locker.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 14/03/2023
Hjjbj
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2023
No problems to report, a discreet, easily accessible and practical place. The lockers are practical and can hold a lot of stuff, which is what I was afraid of, for a relatively affordable price for a day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2023
Nothing to report regarding operation: no problems, easy to use and secure. Cost a little high.
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Response from CITY-LOCKER Paris
Helene Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 pieces of luggage makes our service the cheapest in Paris considering the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/02/2023
The door didn't work. We tried to contact th em but couldn't get through. In the end, we couldn't use the service.
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Response from CITY-LOCKER Paris
Thanks for your feedback and sorry for the problem you have had in using our service. The statement of the opening of door and lockers of your bookings shows that you have : - dial your codes and open the door 5 times : 9:11am /9:14am/9:16am/11:45am/17:09pm - dial codes and open the locker 3 times : 9:16am/11:45am/17:09am As you were the only one to have those codes unless tou gave them to someone else it sounds you have used our service.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 05/03/2023
The name of location was somewhat misleading, as it was 10 min walk from les halles - a long one with suitcases
Response from CITY-LOCKER Paris
Hello Anna, Thank you for your opinion, We are sorry that you didn't enjoy your time at CityLocker, however the adress is clearly shown on the website. You also have access to the Google Maps link to evaluate the distance from Les Halles to CityLocker Chatelet les Halles (which is 650 meters so 8 minutes walk) The CityLocker's team wish you a great day !
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2023
We used this service just for the last day of our stay so as not to have our suitcases on our backs. The lockers are large (we still managed to fill them!). We had no trouble understanding how it worked, but we did have to explain the protocol to other non-French-speaking tourists.
A bit expensive for the service ... 15€ for a few hours ... a friend paid, if I'd been on my own I wouldn't have bought it and I'd have kept my two bags on my back ...
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 05/03/2023
Pretty good. But should have hourly / half day rates.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 03/03/2023
Locker comodo ma distante dalla zona turistica
Response from CITY-LOCKER Paris
Bonsoir Thanks for using our service and for your feed back. The location you have booked is 10 mn walking distance from Eiffel Tower and musée du quai Branly not sure it is very fare. By the way all the distances information are given in our website so that you can choose not to book if you think it’s to fare from where you want to go. Sorry you didn’t enjoy our service.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 27/02/2023
A little difficult to locate in a city you are not familiar.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 14/02/2023
Everything was fine except for the size of the locker. For the price, was expecting to fit a size 79/29 checked in luggage + standard hand carry luggage. To my surprise only the 79/29 could fit plus about 5 inches on top only. Disappointing.
Response from CITY-LOCKER Paris
Hello Emmanuel, Thank you for sharing your opinion, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 15/02/2023
Very far from the estation
Response from CITY-LOCKER Paris
Bonjour Thanks for using our service To be able to give an appropriate answer ton your advice and feedback could you please tell us which station you are talking about? Are you sure you did book the right location according to where you were staying? Please help us giving you the best answer. Thank you
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/02/2023
far too expensive
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Response from CITY-LOCKER Paris
Hello Charlotte, thank you for sharing your opinion with us. The prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/02/2023
I don't know.
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Response from CITY-LOCKER Paris
Thank you for taking the time to leave a review of our service; we're sorry we didn't fully meet your expectations; more details would help us improve the quality of our service.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 27/02/2023
no complaints, easy activation, good to reach from the train station. Excellent if storage for full days is needed, but since there's only full rent days and not per hour, it can be a little pricey depending on how long the locker is needed.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 26/02/2023
The locker wouldnt open with the code, so we couldnt use the service. There were 4 other people waiting inside who aklso couldnt access their locker. One guy was o0n the phone to the help line phone nummber, but there was nobody picking up the phone to help
Response from CITY-LOCKER Paris
Sorry you have had a problem in using our service. No problem has been reported by you or other people that day and we have check in our system and it reports that the locker has been open at 12:50:56 the 1rst time and 12:51:15 the second time May be you just do not pull the door? Further more no message has been left on our hotline mentioning any problem. When you call the hotline it asks you in 3 languages to leave a message in case of emergency so that we can call you back. Could it be you have not called the right number? And finally we have check the phone number given by you and didn't find any call; have you used another tel number? Please get in touch with our custumer's service so that we can face this problem and of course refund you if we considered it is a technical problem
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 24/02/2023
The buttons to type in the code do not work properly. I had to reenter the code 5-6 times for it to work, and this had already been the case when I used it in October 2022.
Also a large spanish family (15+) entered the citylocker so we had to wait more than 15 minutes because they would not move...
Other than that nothing to say, simple and efficace...would use again
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 19/02/2023
Ottimo
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2023
Convenient but not secure enough. Ideally, you should be able to enter your personal code for your locker.
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Response from CITY-LOCKER Paris
Hello Guy, Thank you for your feedback. Regarding the security of our lockers, CityLocker spaces are monitored 24/7 by our surveillance cameras and locker codes are personal for each of our customers, changing every day for reservations of more than one day. The entire CityLocker team wishes you an excellent day and hopes to see you soon in one of our lockers.
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