Reviews CITY-LOCKER Paris : Discover customer reviews from citylocker.paris (Page 30)

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Verified Buyer

Published on 05/02/2023 à 10h41 following a purchase from 26/01/2023

Very practical & useful.

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Verified Buyer

Published on 03/02/2023 à 18h54 following a purchase from 23/01/2023

We couldn't open the door at the beginning, so we tried several times. For the rest, perfect! I recommend it.

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Verified Buyer

Published on 01/02/2023 à 22h08 following a purchase from 24/01/2023

The code is very obvious, so I worry people could guess any code’s locker and steal what’s inside.

Response from CITY-LOCKER Paris Published on 03/02/2023

Hello Romane, Thank you for your opinion, Regarding the code for the lockers, please notice that every customer has an individual code and for the several days booking, the code for each person changes everyday. Your luggages safety is our priority. CityLocker's Team wishes you a great day and hope to see you again in one of our storages.

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Verified Buyer

Published on 01/02/2023 à 17h45 following a purchase from 28/01/2023

Eu gostei da experiência, mas quando estava contratando a tela recarregou e peguei outro endereço sem querer. Mandei solicitação pra cancelar e ninguém respondeu.

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Verified Buyer

Published on 01/02/2023 à 17h40 following a purchase from 28/01/2023

good, a bit expensive

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Verified Buyer

Published on 01/02/2023 à 14h05 following a purchase from 28/01/2023

Good.

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Verified Buyer

Published on 30/01/2023 à 02h40 following a purchase from 23/01/2023

I could not believe that my locker password was same as the main door password. Are you fking kidding me?

Response from CITY-LOCKER Paris Published on 30/01/2023

Hello Hong, Thank you for opinion, the locker code and the door code are not exactly the same, you have two more numbers and one additional # for the locker code, they are personal for each person and are changing everyday. We hope to see you again in one of our storages very soon ! Have a nice day.

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Verified Buyer

Published on 29/01/2023 à 14h09 following a purchase from 27/12/2022

I mistakenly booked for 25th January instead of 25th February and asked Support whether the booking could be changed but have had no reply. I have now made a separate booking for 25th February and have asked Support whether I may have a refund for the January booking. I have had no reply whatsoever and am very disappointed.

Response from CITY-LOCKER Paris Published on 30/01/2023

Hello Alan, Sorry for the late answer, we are actually making the refund for your January 25th booking, you will receive it very soon. We hope to see you again in one of our storages very soon, have a great day !

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Acheteur Vérifié

Published on 27/01/2023 à 14h45 following a purchase from 16/01/2023

correct

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Acheteur Vérifié

Published on 26/01/2023 à 18h20 following a purchase from 21/01/2023

Very good but rather expensive for a day

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Verified Buyer

Published on 26/01/2023 à 13h06 following a purchase from 22/01/2023

Good locations and services.

V

Verified Buyer

Published on 24/01/2023 à 22h13 following a purchase from 16/01/2023

It Was fine but expensive

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Acheteur Vérifié

Published on 24/01/2023 à 15h08 following a purchase from 20/01/2023

La Porte n'on n'est pas ouvert. I couldn't open the door, there was a couple of people with the same problem. Than somebody call the assistance and after a half hour they opened the door

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Response from CITY-LOCKER Paris Published on 26/01/2023

Hello, Thank you for your opinion, we are sorry that you did not enjoy your visit at CityLocker. However, after checking, we see that your locker has been open one minute after you made your reservation so we don't understand how this could had happened. The CityLocker's Team wish you a great day !

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Verified Buyer

Published on 24/01/2023 à 13h31 following a purchase from 19/01/2023

Fairly close to airport bus and it was convenient.
It was helpful that the locker was reusable within the day. I stored my suitcase in the morning and came back to add some souvenir in the afternoon. Then eventually I collected the luggage in evening.
at first i thought it was a bit expensive but at the end it's worth paying.

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Acheteur Vérifié

Published on 24/01/2023 à 12h21 following a purchase from 19/01/2023

Everything works perfectly, it's practical and reassuring.

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Verified Buyer

Published on 20/01/2023 à 19h30 following a purchase from 16/01/2023

Too expensive

Response from CITY-LOCKER Paris Published on 23/01/2023

Hello, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.

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Acheteur Vérifié

Published on 20/01/2023 à 10h07 following a purchase from 11/01/2023

Very practical and easy to use (codes and instructions sent by message). However, a large hold suitcase + a cabin suitcase have a lot of trouble fitting into a single locker. We had to open the small suitcase to slide it open on one side. What's more, I find the prices far too high for one day. (15€)

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Response from CITY-LOCKER Paris Published on 20/01/2023

Hello Axelle, Thank you for your opinion and for visiting our locker. However, our lockers can accommodate up to 3 pieces of cabin luggage (IATA standards), so the total size of your two pieces of luggage exceeded the storage capacity of one locker. Furthermore, the prices of our lockers can be consulted on the website before booking, and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.

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Acheteur Vérifié

Published on 17/01/2023 à 17h02 following a purchase from 12/01/2023

I had trouble opening the door when I arrived

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Verified Buyer

Published on 16/01/2023 à 11h43 following a purchase from 19/12/2022

Misinformation regarding the amount of luggage able to fit in locker resulted in us having to purchase a second locker upon arriving. This was further challenged by the fact that no cell reception is able to be accessed in the shop leaving me standing outside in rain trying to purchase locker online. Upon acquiring a second locker it was revealed that our designated locker was faulty and did not properly close. I then proceeded to contact helpline whilst standing outside in rain again only to find the helpline is only in french. Would give zero stars if I could!

Response from CITY-LOCKER Paris Published on 16/01/2023

Hello, Thank you for your opinion, Regarding our locker's size, you can fit 4 cabin luggage according to the IATA standard or one large suitcase. Furthermore, you could have reach our hotline (which is available in French, Enligsh and Spanish) and we would have changed your defaulting locker. CityLocker's team wish you a great day !

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Verified Buyer

Published on 15/01/2023 à 22h33 following a purchase from 31/12/2022

Io ed i miei abbiamo prenotato e pagato 6 cassette e non ne abbiamo utilizzata neanche una in quanto non si aprivano
Abbiamo atteso più di un'ora, tra tentativi e arrivo del tecnico ma in alcune prove si aprivano, subito dopo, riprovando no.
Probabilmente c'era un guasto tecnico.
Alla fine ce ne siamo andati nel timore che al ritorno avremmo perso troppo tempo nel riaprirle.
Pessima esperienza, inoltre abbiamo fatto presente la problematica via chat, ma non siamo stati neanche risarciti

Response from CITY-LOCKER Paris Published on 16/01/2023

Hello Bianca, Thank you for your opinion, We are sorry you had troubles during your visit, in case of any problems do not hesitate to call the hotline. As soon as we were informed, one of our members came to solved the issue. After checking, we have refunded you on an exceptional and commercial basis. CityLocker's team wish you a great day !

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Verified Buyer

Published on 15/01/2023 à 18h16 following a purchase from 30/12/2022

....

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Acheteur Vérifié

Published on 12/01/2023 à 21h24 following a purchase from 08/01/2023

Simple and practical, but a little expensive.

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Acheteur Vérifié

Published on 12/01/2023 à 14h50 following a purchase from 07/01/2023

The service was good, agile and practical. On the other hand, I found it a little expensive. Still, very practical.

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Verified Buyer

Published on 12/01/2023 à 12h22 following a purchase from 03/01/2023

Todo bien pero es un servicio caro.

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Acheteur Vérifié

Published on 09/01/2023 à 11h36 following a purchase from 02/01/2023

Availability and ease of purchase and use. Small problem when entering the locker opening code. Fortunately, a City Locker representative was on hand to explain...

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Verified Buyer

Published on 08/01/2023 à 13h35 following a purchase from 04/01/2023

There could be the possibility to inform the bag size and take a lower locker. If you are alone and needs to lift a 23kg bag estou the top locker, you can have some difficulties.
The system works very good and the location was nice.

V

Verified Buyer

Published on 07/01/2023 à 15h06 following a purchase from 02/01/2023

Pretty good. Location is quite central.

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Acheteur Vérifié

Published on 07/01/2023 à 15h01 following a purchase from 27/12/2022

A nuestra llegada a París fue bastante bien, aunque uno de los códigos no entraba bien. Pero el día que reservamos para la salida, nos encontramos una de las taquillas ocupada con otra maleta. Cuando al fin pudimos contactar con la empresa, Jeremy nos atendió muy bien a través de SMS, y pudimos colocar nuestro equipaje en otra taquilla que debió abrir él a distancia, pues el código que nos proporcionó tampoco funcionaba.
Deberían mejorar el sistema de apertura de las taquillas, pues la situación nos provocó una perdida de tiempo importante y el consiguiente nerviosismo. Aún así, Jeremy nos atendió eficazmente.

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Verified Buyer

Published on 05/01/2023 à 12h44 following a purchase from 27/12/2022

Difficult to open the door by entering pin code. The input must be done very slowly….

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Acheteur Vérifié

Published on 03/01/2023 à 19h36 following a purchase from 29/12/2022

We wanted to book for 3 hours

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Verified Buyer

Published on 02/01/2023 à 15h39 following a purchase from 29/12/2022

Not happy paid for 4 lockers however when I went one was being used and was full of someone’s cases.
This is very unsafe as items could be stolen. And I have not been refunded either

Response from CITY-LOCKER Paris Published on 02/01/2023

Hello Narhisa, Thank you for your opinion, we are sorry that you had troubles during your visit. However, after checking, you only used one locker among the four that you booked and never called the hotline to get a refund, we could have helped you with your problem. We wish you a great day from the City Locker's Team.

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Verified Buyer

Published on 01/01/2023 à 01h36 following a purchase from 27/12/2022

It says 2 Euros on the website it did cost us 15 euro per bag. just put the upfront price

Response from CITY-LOCKER Paris Published on 02/01/2023

Hello Theo, Thank you for sharing your opinion, the prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.

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Verified Buyer

Published on 31/12/2022 à 18h41 following a purchase from 13/12/2022

Support never responded. So I would give them a very poor review for bad customer service

Response from CITY-LOCKER Paris Published on 31/12/2022

thank you for your message. you have contacted our hotline available every day from 8 a.m. to 10 p.m. when you call you automatically receive a text message which must be answered .... you have not answered the text message so it is difficult for our teams to answer you ...

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Verified Buyer

Published on 31/12/2022 à 00h00 following a purchase from 10/12/2022

予約サイトはとても使いやすかった。

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Verified Buyer

Published on 29/12/2022 à 07h55 following a purchase from 20/12/2022

Before booking the lockers I talked to customer support. I told them we had 4 carry ons and 4 backpacks. They suggested we book 4 lockers. We only needed two. I asked for a refund. I have reached out to them several times without any response. I am not happy with the service.

Response from CITY-LOCKER Paris Published on 29/12/2022

Hello, Thank you for using our lockers, we are sorry that you had troubles during your visit. However, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. Regarding the refund, as indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable or refundable, only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement

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Acheteur Vérifié

Published on 28/12/2022 à 20h52 following a purchase from 24/12/2022

it has become very/too expensive!

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Response from CITY-LOCKER Paris Published on 29/12/2022

Hello Annie, thank you for sharing your opinion with us. The prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.

V

Verified Buyer

Published on 26/12/2022 à 23h17 following a purchase from 18/12/2022

good experience

A

Acheteur Vérifié

Published on 26/12/2022 à 16h23 following a purchase from 15/12/2022

A little expensive, but easy to use. Be careful not to get the wrong date or place. Once you've placed your order, it's neither exchangeable nor refundable.

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Verified Buyer

Published on 26/12/2022 à 16h16 following a purchase from 22/12/2022

Easy, pratical and the lockers are spacious the only defect: maybe too expensice only for a person and a luggage

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Acheteur Vérifié

Published on 21/12/2022 à 15h27 following a purchase from 16/12/2022

Pretty good site

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Customer reviews of CITY-LOCKER Paris

Summary of reviews

Reviews 1, 3 and 4 stars