CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Very practical and easy to use (codes and instructions sent by message). However, a large hold suitcase + a cabin suitcase have a lot of trouble fitting into a single locker. We had to open the small suitcase to slide it open on one side. What's more, I find the prices far too high for one day. (15€)
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Response from CITY-LOCKER Paris
Hello Axelle, Thank you for your opinion and for visiting our locker. However, our lockers can accommodate up to 3 pieces of cabin luggage (IATA standards), so the total size of your two pieces of luggage exceeded the storage capacity of one locker. Furthermore, the prices of our lockers can be consulted on the website before booking, and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2023
I had trouble opening the door when I arrived
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/12/2022
Misinformation regarding the amount of luggage able to fit in locker resulted in us having to purchase a second locker upon arriving. This was further challenged by the fact that no cell reception is able to be accessed in the shop leaving me standing outside in rain trying to purchase locker online. Upon acquiring a second locker it was revealed that our designated locker was faulty and did not properly close. I then proceeded to contact helpline whilst standing outside in rain again only to find the helpline is only in french. Would give zero stars if I could!
Response from CITY-LOCKER Paris
Hello, Thank you for your opinion, Regarding our locker's size, you can fit 4 cabin luggage according to the IATA standard or one large suitcase. Furthermore, you could have reach our hotline (which is available in French, Enligsh and Spanish) and we would have changed your defaulting locker. CityLocker's team wish you a great day !
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Verified Buyer
Rating: 1 out of 5
following a purchase from 31/12/2022
Io ed i miei abbiamo prenotato e pagato 6 cassette e non ne abbiamo utilizzata neanche una in quanto non si aprivano
Abbiamo atteso più di un'ora, tra tentativi e arrivo del tecnico ma in alcune prove si aprivano, subito dopo, riprovando no.
Probabilmente c'era un guasto tecnico.
Alla fine ce ne siamo andati nel timore che al ritorno avremmo perso troppo tempo nel riaprirle.
Pessima esperienza, inoltre abbiamo fatto presente la problematica via chat, ma non siamo stati neanche risarciti
Response from CITY-LOCKER Paris
Hello Bianca, Thank you for your opinion, We are sorry you had troubles during your visit, in case of any problems do not hesitate to call the hotline. As soon as we were informed, one of our members came to solved the issue. After checking, we have refunded you on an exceptional and commercial basis. CityLocker's team wish you a great day !
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Verified Buyer
Rating: 4 out of 5
following a purchase from 30/12/2022
....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2023
Simple and practical, but a little expensive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2023
The service was good, agile and practical. On the other hand, I found it a little expensive. Still, very practical.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/01/2023
Todo bien pero es un servicio caro.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2023
Availability and ease of purchase and use. Small problem when entering the locker opening code. Fortunately, a City Locker representative was on hand to explain...
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Verified Buyer
Rating: 4 out of 5
following a purchase from 04/01/2023
There could be the possibility to inform the bag size and take a lower locker. If you are alone and needs to lift a 23kg bag estou the top locker, you can have some difficulties.
The system works very good and the location was nice.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 02/01/2023
Pretty good. Location is quite central.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2022
A nuestra llegada a París fue bastante bien, aunque uno de los códigos no entraba bien. Pero el día que reservamos para la salida, nos encontramos una de las taquillas ocupada con otra maleta. Cuando al fin pudimos contactar con la empresa, Jeremy nos atendió muy bien a través de SMS, y pudimos colocar nuestro equipaje en otra taquilla que debió abrir él a distancia, pues el código que nos proporcionó tampoco funcionaba.
Deberían mejorar el sistema de apertura de las taquillas, pues la situación nos provocó una perdida de tiempo importante y el consiguiente nerviosismo. Aún así, Jeremy nos atendió eficazmente.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 27/12/2022
Difficult to open the door by entering pin code. The input must be done very slowly….
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/12/2022
We wanted to book for 3 hours
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Verified Buyer
Rating: 1 out of 5
following a purchase from 29/12/2022
Not happy paid for 4 lockers however when I went one was being used and was full of someone’s cases.
This is very unsafe as items could be stolen. And I have not been refunded either
Response from CITY-LOCKER Paris
Hello Narhisa, Thank you for your opinion, we are sorry that you had troubles during your visit. However, after checking, you only used one locker among the four that you booked and never called the hotline to get a refund, we could have helped you with your problem. We wish you a great day from the City Locker's Team.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 27/12/2022
It says 2 Euros on the website it did cost us 15 euro per bag. just put the upfront price
Response from CITY-LOCKER Paris
Hello Theo, Thank you for sharing your opinion, the prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 13/12/2022
Support never responded. So I would give them a very poor review for bad customer service
Response from CITY-LOCKER Paris
thank you for your message. you have contacted our hotline available every day from 8 a.m. to 10 p.m. when you call you automatically receive a text message which must be answered .... you have not answered the text message so it is difficult for our teams to answer you ...
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Verified Buyer
Rating: 4 out of 5
following a purchase from 10/12/2022
予約サイトはとても使いやすかった。
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Verified Buyer
Rating: 1 out of 5
following a purchase from 20/12/2022
Before booking the lockers I talked to customer support. I told them we had 4 carry ons and 4 backpacks. They suggested we book 4 lockers. We only needed two. I asked for a refund. I have reached out to them several times without any response. I am not happy with the service.
Response from CITY-LOCKER Paris
Hello, Thank you for using our lockers, we are sorry that you had troubles during your visit. However, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. Regarding the refund, as indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable or refundable, only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2022
it has become very/too expensive!
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Response from CITY-LOCKER Paris
Hello Annie, thank you for sharing your opinion with us. The prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/12/2022
good experience
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2022
A little expensive, but easy to use. Be careful not to get the wrong date or place. Once you've placed your order, it's neither exchangeable nor refundable.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/12/2022
Easy, pratical and the lockers are spacious the only defect: maybe too expensice only for a person and a luggage
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2022
Pretty good site
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Verified Buyer
Rating: 4 out of 5
following a purchase from 21/11/2022
Worked as advertised. Convenient location.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2022
Practice
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Verified Buyer
Rating: 4 out of 5
following a purchase from 09/12/2022
Thankful for these lockers being in existence, as we were not able to check into our Airbnb until late afternoon and arrived in Paris very early. 4 stars only because it took several tries to get the codes to work for our lockers but it worked out in the end. Definitely felt safe and secure with our bags there for several hours. And great location!
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Verified Buyer
Rating: 3 out of 5
following a purchase from 13/12/2022
Door lock from street worked after few attempts.
Response from CITY-LOCKER Paris
Hello Krystof, thank you for your message We would like to remind you that our hotline is available from 8 a.m. to 10 p.m., everyday to help you and answer your questions in case of any problems. Citylocker's team wish you a great day !
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Verified Buyer
Rating: 4 out of 5
following a purchase from 12/12/2022
Everything ok.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 20/11/2022
Easy to find , excellent troubleshooting
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Verified Buyer
Rating: 4 out of 5
following a purchase from 09/12/2022
For tourist who don't have an international sim, the wifi didn't seem to work, it would be a better help if I could use the wifi to buy the locker for the bags, or even receive the codes. Codes were a bit finicky and hard to try the number pad was resetting constantly. All in all almost excellent.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2022
Clear and simple procedure Practical and reasonably priced
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Verified Buyer
Rating: 4 out of 5
following a purchase from 26/11/2022
Buen servicio y no tan lejos de la estación. Recomendable.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 05/12/2022
The on line reservation is wellfunctioning. The digit codes and functioning at entry door and locker as well. The entry door could be better to handle, two pcs luggage and one person is not easy with a door you really have to push
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2022
It's a bit expensive and we don't pack 3 suitcases, just 3 suitcases!
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Verified Buyer
Rating: 4 out of 5
following a purchase from 07/12/2022
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Verified Buyer
Rating: 3 out of 5
following a purchase from 01/12/2022
Good idea and practical. The code on the door is the same code as for the lockers. Only one number needs to be added. I find this very insecure. A woman stood constantly at the code field. At first we thought she was looking for her own code because she was constantly doing something on her cell phone. Unfortunately, we were too careless at first and entered the code in front of the woman. Then she just squeezed through the door and was then in the room. She just stood at the code field the whole time and waited for us to enter our code and our luggage. So beware of scammers! The situation was too unsafe for us and unfortunately we couldn't use the locker. Waste of money.
Response from CITY-LOCKER Paris
Hi Sophia, thank you for using our lockers and we are really sorry that you had a bad experience. However, our hotline is reachable in case of any problems and we could have helped you with this situation. Furthermore, although we understand the embarrassment of your situation, we can’t be held in charge of people’s behaviors. We wish you a great day from all City-Locker’s team.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/10/2022
Very convenient service.
Somtime it's difficult to unlock the door.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 04/12/2022
Worked exactly as described, no hassle, very good and will use again
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Verified Buyer
Rating: 4 out of 5
following a purchase from 28/11/2022
Little expensive but other than that a good experience, clear instructions, easy to book
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