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V
Rating: 4 out of 5
Good service
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 992 published reviews
Summary of reviews
City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.
Reviews 1, 3 and 4 stars
Reset filtersV
Rating: 1 out of 5
Had to cancel the day before arriving, e-mail looked like the only way to contact & they never replied. So I burned 20 euros for nothing
Response from CITY-LOCKER Paris
hello please check your spam our customer service responds to all emails within 48 hours maximum. the prices that we indicate do not correspond to our prices we remind you that our hotline is available from 8 a.m. to 10 p.m. 7 days a week
V
Rating: 1 out of 5
The marketing online leads you to believe the service is cheaper than it actually is. It’s quite expensive and the locker is WAY to small! This service costed me more hassle then help. Will not use again.
Response from CITY-LOCKER Paris
Hello Osei, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
V
Rating: 3 out of 5
Locker are not big enough, a bit surprising that a service like that close at 22h00
Response from CITY-LOCKER Paris
Hello Benjamin, The locker size can feet up to 3 lugagges depending on you our the lugagges and close at 10PM for security reasons. You can find all those information on our website. Thanks for using our service
V
Rating: 4 out of 5
Zeer makkelijk om te regelen. Zijn grote lockers. Dit had op de foto wel beter aangegeven kunnen worden. Goede locatie , makkelijk te vinden en makkelijk toegang met codes.
V
Rating: 4 out of 5
Nice service but should also have an hour rate.
V
Rating: 3 out of 5
Not bad. Keypad is a bit temperamental - had to try unlock codes a few times
Lockers are slightly too small to comfortably fit a standard large check in suitcase. The suitcase fits (on an angle), but does not allow for much else to fit, or certainly not a second suitcase. If you have a large check in suitcase and other baggage, suggest booking two lockers
Lockers are slightly too small to comfortably fit a standard large check in suitcase. The suitcase fits (on an angle), but does not allow for much else to fit, or certainly not a second suitcase. If you have a large check in suitcase and other baggage, suggest booking two lockers
Response from CITY-LOCKER Paris
Hello thank you for your message Here are the elements concerning the size of the locker as it appears on the site and which allows you to know what you can put in the locker. The size of our lockers is 85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag.
A
Rating: 4 out of 5
Too bad you can't pay with bancontact.
Translated reviews
V
Rating: 4 out of 5
Very handy for Paris tourists to use, just remember book locker online.
A
Rating: 4 out of 5
Very practical when the trains are at the end of the day and the hotels/apartments have to be returned early. However, the locker had a problem retrieving our luggage: the code given didn't work, so a person inside had to open it for me. Same problem with the locker code, this time we had to do it 3 times before they opened.
Translated reviews
V
Rating: 4 out of 5
Good to use
V
Rating: 4 out of 5
Good space, good location. Easy to use.
V
Rating: 4 out of 5
Algunas puertas no encajaban bien y había que darle golpes para que cerraran.
A
Rating: 4 out of 5
Chipped facade to be repainted to make it more welcoming
Translated reviews
V
Rating: 4 out of 5
Very good service and location, but we had a little difficult opening the main door. The keypad doesn't respond like it should
V
Rating: 4 out of 5
Fácil de usar e seguro.
V
Rating: 4 out of 5
Realmente sencillo de contratar, precios claros, app intuitiva y sencilla, al momento se recibe sms con códigos, la verdad es que el servicio está muy bien y muy cómodo de usar. Las taquillas muy bien, contraté dos, y si lo se contrato sólo una, cabían cuatro troleys perfectamente y una mochila, el espacio es generoso.
A
Rating: 4 out of 5
Very satisfied
Translated reviews
V
Rating: 4 out of 5
The instructions were very clear, except perhaps how slowly you needed to enter the locker codes. However, we called the help number and got a response right away, so that was good!
A
Rating: 3 out of 5
Very practical, only hitch: it's not clear whether you have to check out when you take your things out of the locker or whether the reservation runs out automatically at the end of the day. Perhaps there should be a check-out process?
Translated reviews
A
Rating: 3 out of 5
The codes only work one time out of three, I thought I'd never have access to my locker, the price is really high for what it is and the locker codes aren't very secure, apart from that, everything remains functional so usable.
Translated reviews
V
Rating: 4 out of 5
A bit expensive
V
Rating: 4 out of 5
Easy to use and well located
V
Rating: 4 out of 5
Easy to find amd to use it, a little bit expensive and small room for suitcases if you are 3 or more people
V
Rating: 4 out of 5
Very easily to order. However misleading in saying you pay per bag instead off per locker.
V
Rating: 4 out of 5
Received the code straight away. No fuss
V
Rating: 4 out of 5
The locker must be rented online, with access codes provided by an email. Other customers had more trouble than we did understanding the system; they didn't realise they had to check theri emails and were waiting for a text message.
The lockers are a generous size; we easily fitted 2 people's carry-on luggage into 1 locker.
The lockers are a generous size; we easily fitted 2 people's carry-on luggage into 1 locker.
V
Rating: 3 out of 5
All went fine but that it closes at 10 pm is strange, and not really normal, we had to rush to make it in time to our luggage. Also, a deposit at the train station is much cheaper (about 3 times, with choice of locker size), and seems safer and more conveninet (with no time limit and a person present).
V
Rating: 3 out of 5
It said 2 euro/bag/day. I drove all the way there to discover it was 10 euro/bag/day
V
Rating: 4 out of 5
It’s very convenient but one of the lockers got stuck and it was hard to open. Others had issues with the door code.
V
Rating: 4 out of 5
Clean and safe. Did not reserve in advance and just registered at the door.
V
Rating: 1 out of 5
I hate that you have to supply your email. It should be that you put money in the machine and you have access to the locker. Second the machine gave me access to a locker that was already used. I had to get a third locker just to put our stuff.
V
Rating: 4 out of 5
Very useful but a little expensive
V
Rating: 4 out of 5
It all worked well.
V
Rating: 4 out of 5
Fast and simple
V
Rating: 4 out of 5
Muy bien el servicio pero debiera ser mas barato o tener opcion de contratar solo unas horas
V
Rating: 3 out of 5
I found it overpriced.
Response from CITY-LOCKER Paris
Hello, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
V
Rating: 3 out of 5
Good
A
Rating: 3 out of 5
Service very good but technology lets you down
Translated reviews
A
Rating: 3 out of 5
In the end, it's not 2euros but 15 euros. So once you get there with your suitcase, there's no turning back.
The system isn't very clear, and I spent 10 minutes trying to figure out how to get in, the digicode not working, etc.
Translated reviews
The system isn't very clear, and I spent 10 minutes trying to figure out how to get in, the digicode not working, etc.
Response from CITY-LOCKER Paris
Hello, on the site it says From 2€, you have access to the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day.