Customer reviews of CITY-LOCKER Paris

Horrible experience, end up charging me for a service I didn't use, I made the refund request via e-mail 1 minute after getting out the locker room and realizing it was not going to serve my needs and they didn't wanted to give my money back. Lack of care for their customers, bad refunds policies, very low quality tactics and answers to evade what was obvious. I would get far away as I can from this company.

Shit

good

I had to book at the last minute and it was a bit cumbersome to validate the email, yadda yadda… but everything worked in the end.
the pricing model is a bit shady (ended up paying 12€ for, like, 3 hours), but at least the service was available

the service was excellent but I think it was pretty expensive for only one day

Very bad expérience

a bit expensive for an automatic locker, but useful.
Can be more user friendly

Very practical

The place was dirty

The code didn't work and I couldn't keep my bag. They wouldn't give me the money. I'll never use it again.

It was almost impossible to get in. We have to call them several times to solve the problem.

good overall and practical for everything (booking, use...)

Site ok, no particular problem.

Correct

Fast, safe and easy to access. An ideal service for enjoying the capital without having to pack too many suitcases.

Top but a bit expensive

I paid 3 times, and still didn't get in and there was no one to be contacted for help

There was a mistake and I paid twice and didn't get any solution.. Just "to pay" so definitely I won't recommend this service

Easy access and spacious. Too bad the lockers aren't accessible later at night.

Ho usato questo servizio durante una breve visita alla città. Ho avuto qualche difficoltà con i codici di accesso ma sono stati risolti velocemente con una semplice telefonata. Molto comodo, armadio spazioso e pulito.

It's a very good idea and I would use again, there was enough space for 2 small suitcases and it was clean. But I was surprised to see that the front door which needed a code to enter was actually already open. It was broken and wouldn't close behind us either. So anyone can just walk in to the area where these lockers are. The lockers themselves are secure, are used by lots of people and there are also security cameras so felt OK to leave stuff there anyway.

Pratique mais pas très bien entretenu

A bit expensive ...

It didn’t work… we lost a lot of time to call for help

a bit away from Chatelet-Les _Halles metro station, but fine there was another station at short distance. The lockers was pretty large.

al regresar para recoger la maleta del locker el sistema no funcionaba, ninguno de los lockers abria por lo que tuvimos que llamar a la asistente del espacio y no pudo solucionar el inconveniente hasta que uno de los cliente pudo ver que habian desenchufado el sistema de la electiricidad. Deben cuidar mucho el sistema electrico ya que hubo personas que se tuvieron que ir sin su maleta , inclusive varios perdieron el vuelo

Easy to use and very practical. We had three small suitcases (hand luggage) that fit easily. The only thing not so convenient: it was a bit hard to find (even with Google maps) and quite a walk from the trainstation

May husband I went to Paris, on our last day, we still have plenty of time to go around but as we all know the check out in hotels are until noon only, so we used this citylocker near the train station so it’ll be easy for us. It is a bit challenging to find the location as it is not in the main street. And during that time, there’s a construction going in front so the whole place was covered behind. We also had difficulties accessing the locker for some technical reason. Good thing is that they have a very attentive customer service. Who can access/help remotely. After several try, we managed to get in and securely lock our stuffs. All in all I will give them a good rate, if not just with technical problems. They are helpful and prompt.

Locker codes didn’t work. Customer service was not available to help. When they finally reached back it was 30 mins after we attempted to drop off luggage, so we had already hopped on our train. Customer service blamed us for “entering the code wrong” - no acknowledgement that we were provided wrong codes.

Did not reply at all

Easy to purchase with clear instructions for location and entry. The building was easy to find but not so obvious that any passer-by would realise it was full of luggage/an easy target for stealing things. We got in the building with no issue using the secure code keypad.
However, the interior keypad to unlock our individual locker was difficult to use, keys were sticky, and I had to enter the code multiple times until the locker unlocked. The format of the individual locker codes was formulaic so anyone else who was using that Citylocker venue would have been able to crack the code for our locker and take our things, which made us a bit anxious. Thankfully nobody did.
Our locker was a great size, more than enough room for our stuff. We were lucky that we managed to get in and out without too much trouble once I had figured out that the interior keypad was dodgy and needed pressing a certain way.

I repeatedly tried to contact management about my reservation. They failed to reply. Ridiculous!

Blabla

Good position and easy to be used, but the location is not clearly visible and I had some troubles.

Tricky to input the code. But once i had figured that out, it was fine. Bags were safe for the day

the code didn't work so we had to call and wait

The location was good, easy to find. We had a little trouble trying to enter the locker room, but once inside there was no problem. I would use citylocker again when I travel.

A very practical and secure system for dropping off suitcases and enjoying the last few hours of your stay before catching your train or plane.

technical problem with the locker. Call to a technician, not very friendly

It was very convenient and straight forward although I did feel a big anxious about the fact all the lockers opened with the same code but with the digit of the locker number changed. I would feel a lot better if each locker had completely different codes.