Customer reviews of CITY-LOCKER Paris

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
5 9 876 85% 4 1 154 10% 3 295 3% 2 117 1% 1 168 1%

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 1, 3 and 4 stars

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M
Maryline B.
Rating: 4 out of 5
following a purchase from 06/03/2025
No worries when I booked and left my luggage!
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Ryohei K.
Rating: 1 out of 5
following a purchase from 05/03/2025
I could not receive pass code vecause my sms was not functioned. If you notice pass is delivered by sms before booking and paying. I could change. That was waste not only of time but also of money. You should think user information.
Response from CITY-LOCKER Paris
Bonjour,

Merci d'avoir utilisé notre service de consigne à bagages sur Paris et merci d'avoir pris le temps de porter ce problème à notre attention.

Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients.
Les codes vous sont envoyé par SMS et mail et il vous est rappelé dans nos conditions générales de ventes de bine vérifier que vous pouvez recevoir mail et sms.
En cas de problème, une hotline est à votre disposition de 8:00 à 22:00 ; l'avez vous contacté?
Au plaisir de vous revoir dans de meilleures conditions dans l’un de nos CITY-LOCKER.
M
Marco B.
Rating: 1 out of 5
following a purchase from 03/03/2025
The locker is called "Châtelet - Les Halles" but it's actually miles away from the station. We had to walk twenty minutes carrying the bags to get to the place, which is so minuscule you have to take turns to open the lockers, otherwise you can't fit in
Response from CITY-LOCKER Paris
Bonjour,
Merci d'avoir utilisé notre service de consigne à bagages sur Paris et merci de nous faire part de votre avis,

Nous sommes désolés si la localisation de notre consigne ne vous a pas convenu.
Cependant, les adresses des consignes sont clairement indiquées sur le site internet juste avant d’effectuer une réservation complémenté d'une carte vous permettant de la situer en durée et distance par rapport à votre lieu de départ.
Nous vous souhaitons une agréable journée et espérons vous revoir très vite au sein de l’une de nos consignes CITY-LOCKER.
C
Carme G.
Rating: 3 out of 5
following a purchase from 01/03/2025
I recommend it. It worked very well for us.
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Response from CITY-LOCKER Paris
Bonjour,

Merci d'avoir utilisé notre service de consigne à bagages sur Paris. et de nous avoir fait votre feed back,

In a constant desire to improve our quality of service, please let us know if you have encountered any difficulties so that we can rectify any malfunctions and improve our service. You can contact us at [email protected].
A big thank you and we hope to see you back soon in one of our CITY-LOCKER slogans.
美
美怜 権.
Rating: 1 out of 5
following a purchase from 10/02/2025
ロッカーが高すぎてトランクを預けられませんでした。女性では持ち上げられません。お金だけ取られて最悪です。
Response from CITY-LOCKER Paris
Merci d'avoir utilisé notre service de consigne à bagages sur Paris.
Notre hotline est disponible de 8h à 22h tous les jours pour répondre à vos questions et vous aider en cas de difficulté.
En cas de problèmes techniques, notre hotline peut vous aider à ouvrir votre casier ou la porte, vous assister dans le processus de réservation ou vous envoyer un technicien en cas de problèmes plus graves.
Vous trouverez également un grand nombre de réponses aux questions que vous pouvez vous poser en consultant la rubrique FAQ de notre site internet.
Les réponses qui vous sont apportées sont en 6 langues.
En espérant vous avoir apporté les précisions nécessaires, nous espérons vous revoir au sein de l’une de nos consignes CITY-LOCKER.
E
Elisenda Y.
Rating: 4 out of 5
following a purchase from 28/02/2025
Easy access, lockers not very clean
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H
Helin B.
Rating: 1 out of 5
following a purchase from 01/03/2025
Very expensive and much smaller lockers than advertised
Response from CITY-LOCKER Paris
Thanks for using our luggage storage service in Paris.
The size of the lockers is H.61cm x W.48cm x D.85cm. This dimension is suitable for most large suitcases and can fit up to 4 luggages ONLY and ONLY if the size of locker is under or equal to the IATA format (55 x 35 x 20cm).
For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information.
Have a good day and hope we will have the pleasure to welcome you in one of our CITY-LOCKER
R
Romain L.
Rating: 4 out of 5
following a purchase from 28/02/2025
Very practical but a bit expensive for only a few hours.
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Mariana A.
Rating: 4 out of 5
following a purchase from 26/02/2025
They must have a toilet
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Monique N.
Rating: 4 out of 5
following a purchase from 03/02/2025
Very easy
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Frédéric H.
Rating: 4 out of 5
following a purchase from 15/02/2025
The price could be modulated in 2 periods during the day.... But the service is TOP
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ROGER G.
Rating: 3 out of 5
following a purchase from 10/02/2025
A bit expensive. There should be an hourly rate. Otherwise no problem. good location.
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Response from CITY-LOCKER Paris
Thank you for using our luggage storage service in Paris and for entrusting us with your luggage.
We're sorry if you found our service expensive, we always try to offer the best service at the best price available by guaranteeing you the highest level of Security for your luggage.
We can't do enough to keep your most precious possessions safe.
We look forward to seeing you again at CITY-LOCKER.
N
Neva G.
Rating: 3 out of 5
following a purchase from 14/02/2025
Locker too small, it doesn’t fit 4 luggages as stated
Response from CITY-LOCKER Paris
Thanks for using our luggage storage service in Paris.
The size of the lockers is H.61cm x W.48cm x D.85cm. This dimension is suitable for most large suitcases and can fit up to 4 luggages ONLY and ONLY if the size of locker is under or equal to the IATA format (55 x 35 x 20cm).
For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information.
Have a good day and hope we will have the pleasure to welcome you in one of our CITY-LOCKER.
S
Shiho S.
Rating: 4 out of 5
following a purchase from 10/02/2025
It was easy to enter the locker room, and the locker was opened and closed smoothly. But l walked a little more than I expected.
A
ANTONIO G.
Rating: 4 out of 5
following a purchase from 09/02/2025
Good opinion even though the door was open when we arrived. It would be advisable for the terminal where the key is placed to be protected with some kind of casing. The code can be guessed from the outside because it is not protected.
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M
Marianne R.
Rating: 4 out of 5
following a purchase from 09/02/2025
The system is very functional and secure. However, be sure to check the address, which is still within walking distance of the halls with suitcases.
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Massimo P.
Rating: 4 out of 5
following a purchase from 10/02/2025
Service very good in a very central Place. Too expensive for 4 hours
A
Aline T.
Rating: 4 out of 5
following a purchase from 09/02/2025
Very good. I'd like to find bigger lockers for a large suitcase.
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ELVIRE D.
Rating: 4 out of 5
following a purchase from 02/02/2025
Simple, practical. Too bad there's no half-day rate.
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Éléonore G.
Rating: 4 out of 5
following a purchase from 02/02/2025
J'ai pu ranger ma valise en toute sécurité donc le locker a parfaitement rempli sa mission, cependant à chaque fois que j'ai essayé de rentrer dans le local (4fois en tout) j'ai dû taper plusieurs fois le code et prendre bien 3/4min au minimum pour rentrer. En dehors de ça, le code pour ouvrir le casier a tout de suite marché et c'était très pratique
M
Martín F.
Rating: 4 out of 5
following a purchase from 02/02/2025
Estuvo bien, centrico y efectivo, no tan caro teniendo en cuenta que París es CARÍSIMO, el único problema fue que el teclado para abrir la puerta de entrada era muy duro y funcionaba mal. Toca mantenimiento
M
Marta M.
Rating: 4 out of 5
following a purchase from 25/01/2025
Correu tudo bem. Só não dou nota máxima porque o horário podia ser até mais tarde. 22h é muito cedo para quem está a passear pela cidade
M
Michel T.
Rating: 4 out of 5
following a purchase from 27/01/2025
Pratique et bien situé. Dommage qu'il n"y ait pas de tarif selon la durée d'utilisation
C
Claire S.
Rating: 4 out of 5
following a purchase from 27/01/2025
I thought this was a brilliant find as our hotel was an hours walk from the train station so leaving our bags was brilliant. I will say that I thought it quite expensive as daily rate when we only needed it for about 6 hours but ultimately it was worth it to not have to keep our bags all day or go back to collect them later from the hotel.
Response from CITY-LOCKER Paris
Bonjour,
Thanks for using our luggage storage service in Paris.
Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent.
We guarantee you won't find a cheaper price in Paris unless you leave your luggage at a friend's apartment :)!
Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 8 locations in Paris.
CITY-LOCKER’s Team.
L
Laurence P.
Rating: 4 out of 5
following a purchase from 26/01/2025
Expensive but very useful
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Niels G.
Rating: 4 out of 5
following a purchase from 26/01/2025
Central and easy.
C
Celine C.
Rating: 4 out of 5
following a purchase from 24/01/2025
Practical, a little clean-up would be great
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David M.
Rating: 1 out of 5
following a purchase from 24/01/2025
The locker didn't close properly. Very easy to open without code, with a little force. Not secure at all.
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Response from CITY-LOCKER Paris
Thanks for using our luggage storage service in Paris.
We are so sorry for the problem you have had;
Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance and get your locker changed?
Once again sorry for the problem and hope we'll have the pleasure of welcoming you again in better conditions in one of our 8 locations in Paris.
CITY-LOCKER’s Team.
J
Jakub K.
Rating: 4 out of 5
following a purchase from 17/01/2025
It worked fine for me. Could be slightly cheaper.
L
Lucy E.
Rating: 4 out of 5
following a purchase from 19/01/2025
Useful and price was ok but the outside door code wasn't working when we came to pick up. Caught the door as someone was leaving so we were ok.
S
sebastien H.
Rating: 4 out of 5
following a purchase from 14/01/2025
Easy and practical, too bad that access to the premises and therefore to the locker is impossible after 10 p.m.
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Response from CITY-LOCKER Paris
Thank you for using our service.
For the moment and for security reasons, it is not possible to leave the store open 24 hours a day, we are sorry.
A reminder of this information is clearly displayed on our website and on booking confirmations.
We wish you a pleasant day and hope to see you soon in one of our CITY-LOCKER lockers.
B
Bernardo M.
Rating: 3 out of 5
following a purchase from 13/01/2025
Worked fine but the price could vary according to time being used
Response from CITY-LOCKER Paris
Bonjour,
Thank you for using our service.
Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent.
We guarantee you won't find a cheaper price in Paris unless you leave your luggage at a friend's apartment :)!
Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 8 locations in Paris.
CITY-LOCKER’s Team.
O
Olivier D.
Rating: 3 out of 5
following a purchase from 12/01/2025
Practical, secure. But expensive when you're on your own, would need smaller lockers for smaller luggage.
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Response from CITY-LOCKER Paris
Hello
Thank you for using our service and for sending us this information.
The locker you rented was used for 4 hours, i.e. 3.75€/hour of use.
It's a lot of money, but it's the cheapest rate you'll find in Paris for such a high level of security and ease of use.
We look forward to seeing you soon at CITY-LOCKER.
A
Angele D.
Rating: 4 out of 5
following a purchase from 02/01/2025
Very convenient lockers between Gare du nord and Gare de l'est. It works with codes received by email, there is no staff on site.
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beth A.
Rating: 4 out of 5
following a purchase from 04/01/2025
it was easy to find and get to, however the door wouldn’t unlock when we got back to collect our stuff, it took about 10 minutes to unlock the door. overall it was very easy though
C
Carolina T.
Rating: 4 out of 5
following a purchase from 02/01/2025
Tentamos os cacifos de Opéra. Estavam cheios. Conseguimos, na hora, encontrar uma opção e usamos os de Châtelet.
Processo de reserva fácil e rápido.
Processo de abertura personalizado e de favil acesso.
F
Florencia L.
Rating: 4 out of 5
following a purchase from 28/12/2024
Very good location, in my case in Notre Dame. Easy to get the reservation online and to open the locker. The locker is very big, I used for 2 big backpack and 1 carryon
V
Virginie L.
Rating: 4 out of 5
following a purchase from 23/12/2024
Simplicity
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MARIELA C.
Rating: 3 out of 5
following a purchase from 30/12/2024
We used city locker twice in Paris this time: Notre Dame and Montparnasse. The former is a bit dated and the door would not let us in when we went to pick up our luggage near the closing time. We had a bit of a moment because they did not answer the phone, it was late and the code did not work. After some time the door opened.
The later, Montparnasse City Locker, is more modern, seems cleaner and everything worked well. The location is very close to the Gare Montparnasse. The service is expensive in comparison with the Gare the Lyon service, which was very good and handy.
Response from CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
S
Sonja S.
Rating: 4 out of 5
following a purchase from 15/12/2024
It was Sammler than expected
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