Customer reviews of CITY-LOCKER Paris

9,5 /10

Based on 11 615 published reviews

5 9 881 85% 4 1 154 10% 3 295 3% 2 117 1% 1 168 1%

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 1, 3 and 5 stars

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Nazareth M.

Published on 14/10/2023 à 13h26 following a purchase from 10/10/2023

Fácil de encontrar

michelle J.

Published on 14/10/2023 à 00h35 following a purchase from 05/10/2023

Perfect location and I love the fact the door has a code for added safety.

Anna F.

Published on 13/10/2023 à 22h11 following a purchase from 09/10/2023

Soluzione molto pratica!!! La consiglio!!!

ELENI V.

Published on 13/10/2023 à 16h19 following a purchase from 17/08/2023

It was very easy to reserve a locker.

Miriam W.

Published on 13/10/2023 à 12h15 following a purchase from 02/10/2023

Easy reservation situation even with knowing 1) no and 2) a little bit of French. Prompt email with combinations and instructions reassured us we had a locker and that it would be ready for us before the train ride ended. A sticker on the door invited us to search for context clues and ascertain we were at the right place. Behind a locked storefront door you can see and reach about 20 other lockers between a narrow passage. No attendant on duty, dimly lit room. Combo pad on the door was easy to use to gain entry. Interior key pad was exceptionally sensitive, and would enter a selected number more than once for one push of a key, It took a few tries to get the combination to enter correctly and for the door to "pop" for us. One locker was big enough to accept a DoD "bodybag" rollerboard along with a personal bag. We got two to accommodate our two bodybags, our checked luggage, and our personal items.
There was room for only one customer set at a time, really, to access the lockers. We got there first and were surprised to see the line of individuals behind us. With few people inside, we were able to get in and out quickly. Others were waiting outside, either getting a locker reserved online (great idea!) or asking others how to get a locker. I would have liked the space to be bigger in order to allow more than one party to have access to the lockers at any given time.
Fix the interior combination keypads and arrange the lockers in a way that more than one or two parties can access their items without jostling over each other, and the situation could get 4 or 5 stars.

Translated reviews

Response from CITY-LOCKER Paris Published on 13/10/2023

Hello Miriam and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.

Michael H.

Published on 13/10/2023 à 11h40 following a purchase from 06/09/2023

Easy to use and access with key code. Good location. Easy to deposit and collect luggage.

Joaquin M.

Published on 13/10/2023 à 10h27 following a purchase from 04/09/2023

Tuve que marcar el código varias veces porque ni la puerta exterior ni mi puerta privada se abrían... No hay nadie allí y tampoco un aseo

Response from CITY-LOCKER Paris Published on 16/10/2023

Hello, Joaquin Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team

saikaew A.

Published on 13/10/2023 à 10h21 following a purchase from 09/10/2023

Easy and Safe

João B.

Published on 13/10/2023 à 10h20 following a purchase from 09/10/2023

Fast and easy service

Paul C.

Published on 12/10/2023 à 19h33 following a purchase from 08/10/2023

It was very easy to set up. The lockers were ideal size for our 3 cabin bags and it was easy to use the locker code to open and use locker. Would use again.

Emeline J.

Published on 12/10/2023 à 12h39 following a purchase from 08/10/2023

Quick and easy to use

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Sara P.

Published on 12/10/2023 à 07h28 following a purchase from 03/10/2023

It's a smart and easy service. It's also cheap if you can share the loker....

Rui G.

Published on 12/10/2023 à 00h11 following a purchase from 05/10/2023

Safe, practical e functional locker in the heart of Paris, nearby Chatelet-Les Hales train station.

Angelique M.

Published on 11/10/2023 à 18h08 following a purchase from 07/10/2023

Quick and easy to make a reservation. Very well explained

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ella F.

Published on 11/10/2023 à 15h42 following a purchase from 06/10/2023

Instructions were clear, locker kept luggage safe

Gaia V.

Published on 11/10/2023 à 14h09 following a purchase from 21/09/2023

Everything worked very well

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Kozhadei E.

Published on 11/10/2023 à 13h26 following a purchase from 01/10/2023

Very good, impeccable service. I recommend it!

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Filippo M.

Published on 11/10/2023 à 13h25 following a purchase from 07/10/2023

Ottimo

ranadheer varma V.

Published on 11/10/2023 à 12h23 following a purchase from 07/10/2023

Easy accessibility and secure procedure

Vishnu R.

Published on 11/10/2023 à 11h16 following a purchase from 05/10/2023

Safe and good.

tamara B.

Published on 10/10/2023 à 17h09 following a purchase from 19/09/2023

Easy to order, clear information. Would use it again.

Bram V.

Published on 10/10/2023 à 17h09 following a purchase from 03/10/2023

Clean large boxes. Well situated between the stations. Smooth accessability.

Giles C.

Published on 10/10/2023 à 15h00 following a purchase from 30/09/2023

Perfect - Clean and functional and exactly what I needed

Andrea Z.

Published on 10/10/2023 à 11h05 following a purchase from 30/09/2023

Everything worked fine

Michael S.

Published on 10/10/2023 à 11h02 following a purchase from 01/10/2023

All Okay

Kendall C.

Published on 09/10/2023 à 23h51 following a purchase from 17/09/2023

Very simple to book in advance and use the locker. We were able to fit a medium sized suitcase, duffel bag and backpack inside and enjoy our day without worry until we could check in to our lodging. Upon entering, enter your code and your locker will open. Voila!

Ming K.

Published on 09/10/2023 à 23h47 following a purchase from 30/09/2023

Easy to find, easy to use, locker was clean, safe and secure.

José Williams R.

Published on 09/10/2023 à 23h24 following a purchase from 29/09/2023

Great service and very clear to access

Julian David O.

Published on 09/10/2023 à 16h19 following a purchase from 16/09/2023

Excelente servicio

Elsa H.

Published on 09/10/2023 à 13h06 following a purchase from 05/10/2023

Localização fantástica.

Patri J.

Published on 09/10/2023 à 00h13 following a purchase from 30/09/2023

Very good

jovana R.

Published on 08/10/2023 à 23h19 following a purchase from 30/09/2023

Easy, quick safe

Aykut Ö.

Published on 08/10/2023 à 17h15 following a purchase from 29/09/2023

It would be better to have a watsapp number in case of failure for the code system

Nadezda F.

Published on 08/10/2023 à 13h59 following a purchase from 02/10/2023

No possibility to choose the level where the locker is located. I had a large, heavy suitcase and locker #7 was on the 3rd level. I couldn't lift my suitcase.

Translated reviews

Response from CITY-LOCKER Paris Published on 08/10/2023

Hello Nadezda, Our hotline is available from 8am to 10pm every day to answer your questions and help you with any problems you may have. You should have contacted us, we would have found a solution and changed your locker. In the event of a technical problem, our hotline can help you open your locker or send you a technician. We look forward to seeing you next time at one of our 6 City Locker locations in Paris. The City Locker's Team

Angelique S.

Published on 08/10/2023 à 11h17 following a purchase from 25/09/2023

First time using this type of luggage storage. Found it easy and affordable. Felt secure leaving our bags there.

Tomislav K.

Published on 08/10/2023 à 10h14 following a purchase from 03/10/2023

Easy to use.

Guilhem L.

Published on 08/10/2023 à 08h55 following a purchase from 30/09/2023

Very easy to use, order placed without a hitch!

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MAYU O.

Published on 08/10/2023 à 02h27 following a purchase from 27/09/2023

good

Madeleine S.

Published on 07/10/2023 à 12h26 following a purchase from 03/10/2023

Did as promised. Secure

sylvia P.

Published on 06/10/2023 à 23h22 following a purchase from 30/09/2023

City Locker in Paris was an ideal way to store our luggage until our flight. It was convenient, quick, and easy to rent. The email with instructions were simple and easy to follow. Thank you!