English 
V
Rating: 5 out of 5
Excellent service, central, safe
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 1, 3 and 5 stars
Reset filtersV
Rating: 5 out of 5
Really simple process, no issues, secure and good location if getting the train to CDG airport.
V
Rating: 5 out of 5
Great idea, easy to Use and convenient.
A
Rating: 1 out of 5
15 euros per half-day: obligation to take a full day and an advert "from 2 euros" which turns out to be 15 at the time of booking...
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Response from CITY-LOCKER Paris
Hello, on the site it says From 2€, you have access to the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day.
V
Rating: 5 out of 5
Easy to use, easy to find
V
Rating: 5 out of 5
It was easy, convenient, and inexpensive to use the rental lockers. I am pleased with my experience.
A
Rating: 5 out of 5
Good service. Very practical!
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V
Rating: 5 out of 5
Quite convenient.
A
Rating: 1 out of 5
We start at €2 and end up paying €12 to leave a bag for 1 hour. Lame.
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Response from CITY-LOCKER Paris
Hello, on the site it says From 2€, you have access to the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day.
A
Rating: 3 out of 5
I had to cancel my trip with my children because of CIVID, of course it was my son who was positive. But what can I do, go on my own... no Of course you offered me a credit note but I don't have a definite date. You're really not accommodating. I don't know if I'll call you again.
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Response from CITY-LOCKER Paris
Hello and thank you for your feedback. You contacted us to let us know that you had cancelled your trip for a COVID reason, and we told you that the service was normally non-refundable, but that in view of your situation we would give you a credit note. I think it's fair to say that we were accommodating.
V
Rating: 5 out of 5
Very easy to use
V
Rating: 5 out of 5
Safe place and easy to use. Totally recommend it to enjoy the city without your luggage.
The lockers have planty of space, fitting 3 bags (airplane cabin size) and some back pack.
The lockers have planty of space, fitting 3 bags (airplane cabin size) and some back pack.
A
Rating: 1 out of 5
Due to unforeseen circumstances, I wanted to cancel my reservation but this was not possible and customer service made no effort and categorically refused...
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A
Rating: 5 out of 5
It was easy to make the reservation
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V
Rating: 5 out of 5
So easy to use - book online - get the codes by email - open the door and put the bag in the locker. A great service.
V
Rating: 5 out of 5
nice . close to the stations. the lockers are large.
A
Rating: 3 out of 5
Not very secure.
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Response from CITY-LOCKER Paris
Hello and thank you for your feedback. We would like to reassure you that the system is completely secure. You can only enter the premises if you have a reservation. Codes are personal and change every day. No one can have the same code. What's more, all our sites are under alarm and video surveillance. Security is very important to us.
V
Rating: 5 out of 5
Easy to find and clear instructions for use. We had a great day NOT worrying about or walking around with our luggage!
A
Rating: 5 out of 5
Everything was okey! Good service
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V
Rating: 5 out of 5
Very comfortable solution to luggage keeping. The instructions were clear. We came back to the lockers several times during the day.
V
Rating: 5 out of 5
Great service! Recommended. Good location, near the train station to CDG Airport and Metro (Saint Michele-Notre Dame).
V
Rating: 5 out of 5
Great service! Quick and very seamless online booking
V
Rating: 5 out of 5
Easy in use.
V
Rating: 5 out of 5
The location was great for Chatelet and the locker was more than big enough for our 3 carry-on suitcases and would have fit larger suitcases if we needed. We had an issue accessing the lock up with our code but were able to text to get it sorted as soon as possible so there was no major delay.
A
Rating: 5 out of 5
Perfect from a logistical point of view, but a little expensive compared to SNCF station lockers.
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V
Rating: 5 out of 5
Convenient and easy to use!
V
Rating: 5 out of 5
Ottimo, facile e veloce! Lo riutilizzerò!
V
Rating: 5 out of 5
Simple and easy to use. An exceptional good help to any traveler.
V
Rating: 5 out of 5
Excellent!
A
Rating: 5 out of 5
The site is very easy and intuitive to use, well maintained and the map with the city lockers is really great!
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A
Rating: 5 out of 5
It was so easy and such a relief as it meant we had a whole day without bags. Great idea!
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V
Rating: 5 out of 5
Easy to book. Excellent service.
A
Rating: 5 out of 5
Very good and practical
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A
Rating: 5 out of 5
Simply perfect ️
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Response from CITY-LOCKER Paris
Hello Claudia Thank you for your review and for using our service. We hope to have the pleasure of seeing you again during your next stay in Paris.
V
Rating: 5 out of 5
Really easy to use and great not lugging stuff around paris. You get texted a code to your phone and it’s very near the station.
V
Rating: 1 out of 5
Very confusing system, does not work - I paid but did not receive my code automatically. No real support. I do not recommend at all!
Response from CITY-LOCKER Paris
thank you for your comment which corresponds perfectly to your friend's defamation campaign. we sent the codes by sms and by email as soon as you called ... just you were 3, ordered 3 lockers and you only needed 2 of them, d or it was a defamation campaign which can be punished by law. .... we let the customers judge with the many positive opinions ....
V
Rating: 1 out of 5
They made us book more lockers than we needed and refused to refund the one's we didn't need
Response from CITY-LOCKER Paris
Hello, thank you for your feedback. We do not understand your remark since the order is made by you directly on our website, we do not intervene at any time in the order ... When you take your order, you have all the information on the addresses, the size lockers the dates available and we ask you how many lockers you want to reserve. You do not meet anyone from the company at any time in the ordering process so we do not understand this comment
V
Rating: 3 out of 5
Good location and it's good to have this service overall. HOWEVER: (1) Technical issues: out of 3 lockers we paid for, 2 did not send the code to open the lockers. We had to figure out how to contact CITY LOCKER, call and pay international fees, waste time to figure out the next steps. They sent us the codes eventually, but we wasted quite some time... And in the end we did not need 1 of the lockers, so it stayed empty and they did not want to make a refund, despite us asking for it. (2) It is NOT intuitive how to use the lockers. Even if there is a sign next to the lockers, it's not intuitive. I saw many people wandering around and trying to figure out... Perhaps there's a better way? Finally, the customer service people were not very open to receive this feedback in the chat... :-) All in all, thanks for the service, but also be open to new ideas how to improve it!
Response from CITY-LOCKER Paris
Hello and thank you for your feedback. As soon as you contacted us, we checked and texted you the codes within 5 min. You tell us that the service is not easy to use, we are sorry that you did not see the posters above the external keyboard to tell you how to type your code on the keyboard, then the poster above of the keypad inside to open your locker, without forgetting the poster indicating the telephone number of the hotline which is also located just below the keypad. All posters are of course in French and English. We also remind you that everything is clearly indicated in the email you receive with the codes. We note your reflection on the improvement of the service we will install posters with drawings to explain how to type its code on the keyboard.
V
Rating: 5 out of 5
Easy to use, quick to book. Very nice. Should be all over
A
Rating: 5 out of 5
Fast and efficient
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