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A
Rating: 5 out of 5
Very good
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Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 992 published reviews
Summary of reviews
City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very well explained, simple and efficient to use
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V
Rating: 5 out of 5
Very easy to book last minute. We liked the text with the codes, came through very quickly
A
Rating: 5 out of 5
Great service, convenient location and clear instructions
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V
Rating: 5 out of 5
Very easy process, from booking online, to getting in the door, to opening the locker. We would definitely use this wonderful service again!
V
Rating: 5 out of 5
Great location and good instructions
V
Rating: 5 out of 5
Easy to use, Quick, safe
V
Rating: 5 out of 5
Well-implemented system that allowed me to easily reserve my locker while riding the train to it.
V
Rating: 5 out of 5
Service as good as expected. Well done, keep going with your work.
V
Rating: 5 out of 5
Everything is perfect. thanks
V
Rating: 1 out of 5
Locker codes didn’t work. Customer service was not available to help. When they finally reached back it was 30 mins after we attempted to drop off luggage, so we had already hopped on our train. Customer service blamed us for “entering the code wrong” - no acknowledgement that we were provided wrong codes.
Response from CITY-LOCKER Paris
Hello Our hotline is open from 8 a.m. to 10 p.m. We remind you that all the other customers managed to enter and that after verification you had not entered the correct codes, that is why you could not enter.
A
Rating: 5 out of 5
Very satisfied.
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V
Rating: 5 out of 5
Great experience.
V
Rating: 5 out of 5
City locker was very easy to use. Convenient location and all of our bags fit easily in one locker!
A
Rating: 5 out of 5
Easily booked, no problem
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V
Rating: 5 out of 5
Great service, very secure and easy to use. Very close to both train stations. Will use again in the future.
V
Rating: 5 out of 5
Excellent service
V
Rating: 5 out of 5
The site was clear and undoubtfull. All information and faqs present.
V
Rating: 5 out of 5
Very functional! I totally recommend
V
Rating: 1 out of 5
Did not reply at all
Response from CITY-LOCKER Paris
what do you want to tell us?
V
Rating: 5 out of 5
The service is great, easy, convenient, affordable. The neighbourhood around it, is a little sketchy and feels unsafe.
V
Rating: 5 out of 5
I had very nice experience with city locker. They’re easy to use. I had a problem with one of my lockers so contacted their support who solved it in a minute. Very much recommended.
V
Rating: 3 out of 5
Easy to purchase with clear instructions for location and entry. The building was easy to find but not so obvious that any passer-by would realise it was full of luggage/an easy target for stealing things. We got in the building with no issue using the secure code keypad.
However, the interior keypad to unlock our individual locker was difficult to use, keys were sticky, and I had to enter the code multiple times until the locker unlocked. The format of the individual locker codes was formulaic so anyone else who was using that Citylocker venue would have been able to crack the code for our locker and take our things, which made us a bit anxious. Thankfully nobody did.
Our locker was a great size, more than enough room for our stuff. We were lucky that we managed to get in and out without too much trouble once I had figured out that the interior keypad was dodgy and needed pressing a certain way.
However, the interior keypad to unlock our individual locker was difficult to use, keys were sticky, and I had to enter the code multiple times until the locker unlocked. The format of the individual locker codes was formulaic so anyone else who was using that Citylocker venue would have been able to crack the code for our locker and take our things, which made us a bit anxious. Thankfully nobody did.
Our locker was a great size, more than enough room for our stuff. We were lucky that we managed to get in and out without too much trouble once I had figured out that the interior keypad was dodgy and needed pressing a certain way.
V
Rating: 1 out of 5
I repeatedly tried to contact management about my reservation. They failed to reply. Ridiculous!
Response from CITY-LOCKER Paris
Our customer service is available from 8 a.m. to 10 p.m. by email and by phone
V
Rating: 5 out of 5
Muy práctico, cómodo y seguro.
V
Rating: 5 out of 5
perfect
V
Rating: 5 out of 5
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V
Rating: 3 out of 5
Tricky to input the code. But once i had figured that out, it was fine. Bags were safe for the day
V
Rating: 5 out of 5
Everything worked as expected. It was our first time to use and the full process went smoothly.
V
Rating: 5 out of 5
Easy and convenient
V
Rating: 5 out of 5
Perfect
V
Rating: 5 out of 5
Very convenience location, easy access
A
Rating: 5 out of 5
clear, simple, effective. more is needed.
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A
Rating: 5 out of 5
Easy
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V
Rating: 5 out of 5
Easy to use. We booked last minute and had no issue!
A
Rating: 5 out of 5
Very practical
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V
Rating: 3 out of 5
the code didn't work so we had to call and wait
A
Rating: 5 out of 5
Perfect and practical
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A
Rating: 5 out of 5
Perfect
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V
Rating: 5 out of 5
Great