English 
D
Rating: 5 out of 5
Easy to book
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Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 616 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 1, 4 and 5 stars
Reset filtersB
Rating: 5 out of 5
Perfect, but the inner keypad is defective
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D
Rating: 5 out of 5
Great location, ease of use would definitely use again the next time I'm in Paris
D
Rating: 5 out of 5
Clear, well-explained instructions.
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D
Rating: 5 out of 5
Very convenient. The large lockers, that can store up to 4 airplane-size bags, is really a plus.
Y
Rating: 5 out of 5
City locker, easy to use by following the instructions provided on the site
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L
Rating: 4 out of 5
Good service
M
Rating: 4 out of 5
Locker a little small
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F
Rating: 4 out of 5
Very good, easy to remember, easy to find, easy to use, just a little expensive 15 € from 15h to 21h .
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L
Rating: 5 out of 5
Order is right. Excellent location. Convenient. Price is right. Locker fits 3 carry-on suitcases which I was aware of.
S
Rating: 5 out of 5
Fast, safe, clean. We did not have issues.
A
Rating: 5 out of 5
Practical, efficient and, in a word, perfect!
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S
Rating: 5 out of 5
Easy to book
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A
Rating: 5 out of 5
Prenotazione e pagamento online senza alcuna difficoltà, City Locker in posizione comoda e vicina a stazioni metro, procedura di deposito e ritiro bagagli rapida e semplice. Consigliato!
L
Rating: 5 out of 5
Very easy to use. Immediate email with codes to use.
T
Rating: 1 out of 5
Info available is like rhe locker is very close to the train station butnit is not. I would not chose it if iha known before
Response from CITY-LOCKER Paris
Bonjour the location as well as a map indicated clearly the distance and average time to reach it.
H
Rating: 5 out of 5
Excellent service. I recommend citylocker!
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S
Rating: 5 out of 5
Everything worked perfectly!
S
Rating: 5 out of 5
Everything works well, i will use it more. THANKS
R
Rating: 5 out of 5
Good service, efficient and easy to use
I
Rating: 5 out of 5
Easy to use, convenient, secure, and good value for money
M
Rating: 1 out of 5
One of our booked lockers did not work, so we paid 15€ for nothing
Response from CITY-LOCKER Paris
Bonjour We are so sorry for the problem you have had, Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
Y
Rating: 5 out of 5
Great concept
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M
Rating: 5 out of 5
....
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M
Rating: 5 out of 5
It was perfect. Easy to locate and to manage.
A
Rating: 1 out of 5
We couldn't take the suitcases, the system blocked. We have them but we missed an automatic recording
Response from CITY-LOCKER Paris
Bonjour Alfredo We are so sorry for the problem you have had, Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
S
Rating: 5 out of 5
I did not encounter any problems regarding my order with citylocker.paris. I reserved my city locker Paris storage locker online using my U.S. debit card one month in advance. The emails soon after my reservation had been confirmed provided me with all the details I needed. The only thing I would change about the information in the email is the terms used to label the codes. "Door Code" should be relabeled "Building Door Code" because it is unclear at first glance to an English reader if the code labeled as "Door Code" is for the code for the building door or the locker door. The "Deposit Code," which is completely wrong and does not communicate anything at all in English and refers to the code needed to get into the locker itself should be relabeled as "Locker Code" or "Storage Locker Code." This relabeling would make identifying which code is which much easier to figure out at first glance for English readers. Another thing is, and probably more importantly, is that I think the cost for one of citylocker's storage lockers in Paris is a bit high and I would like to see the cost lowered by several euros.
Response from CITY-LOCKER Paris
Hello, Stephen Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
A
Rating: 5 out of 5
Very easy access
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F
Rating: 4 out of 5
Ir was good
A
Rating: 5 out of 5
As described, price €5, opposite the museum. Very good.
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B
Rating: 5 out of 5
It was very easyJet.
S
Rating: 5 out of 5
Très proche des deux gares, facile à trouver, service super
M
Rating: 5 out of 5
Very smooth and easy experience. Dont understand the bad reviews tbh. All the codes worked. Lockers are very clean too.
M
Rating: 4 out of 5
Delivers what it promises
D
Rating: 5 out of 5
Really easy to use. We booked in advance and the instructions to get into the building and lockers was easy. We realised we needed another locker whilst there too so went online and booked another within about 5 minutes.
S
Rating: 5 out of 5
Excellent location and convenience. Lockers large enough for 4 small (carry on) suitcases
I
Rating: 5 out of 5
The website is very easy to navigate, the instructions are very clear and the communication by e-mail and SMS is very efficient. I recommend the service!
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M
Rating: 5 out of 5
Easy to book, fast email confirmation and good information
S
Rating: 5 out of 5
Perfect
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R
Rating: 4 out of 5
Fairly easy to use. Could have been my error but I had to enter the door code 3 times to retrieve my bag. No clear guidance on how you get your bags if there is a malfunction. The bag owner may have had to leave France , will they post the bags to a foreign address?