English 
V
Rating: 5 out of 5
Very convenient and the rate was fair. Lockers held all our gear with room left.
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 1, 4 and 5 stars
Reset filtersV
Rating: 5 out of 5
Safely store your suitcase in the middle of the city for a small price. Easy and simple to book. Very satisfied and recommended.
V
Rating: 1 out of 5
Terrible, terrible, terrible!!! I booked a locker for 1x day, and had no issues, then emailed to book for an extra day as I could not get to the address by the end of the first day. They sent me an invoice for an extra day, and I promptly paid it. They did not send me a new code to enter the building or unlock my locker. I thought nothing of this, as I assumed I could use the original code they'd sent me. I arrived 40mins before close on the second day to find the original code did not work. Another customer opened the door from the inside, letting me in and I, and 3 others with me, attempted to unlock my locker, but the code did not work. I then realised I might need a new code for a new day and checked my spam mail, I tried calling about 5 times (they do not pick up their phone), I sent them an email. I could not get in touch with them.
At 1:30am the next morning, hours after I'd left, they replied to the email, unhelpully saying 'I sent you the code'. Over the next 4 hours we exchanged 32 emails (they refused to call me or pick up the phone) wherein they accused me of never showing up to retrieve my luggage the day before and not attempting to contact them for help. I provided proof of emails and phone calls, and told them what time to check the security cameras to see we were there. They then sent me an invoice for €15 to pay for another day as 'I had failed to collect my luggage the day before. I reminded them that that was not my choice or my fault.
They got sick of me emailing them eventually and sent me a second invoice for €75: the price they charge for uncollected bagged storage. By this point I had friends waiting for me in Versailles and had to leave Paris. I paid the €15 and told them if I did not see a code in 10mins I'd be calling the police. They then responded that they would not send the code until I'd paid the €75 but, 10mims later, I did receive an email with a new code.
If you value your sanity, money, and the right to your own property, do not use City Lockers.
At 1:30am the next morning, hours after I'd left, they replied to the email, unhelpully saying 'I sent you the code'. Over the next 4 hours we exchanged 32 emails (they refused to call me or pick up the phone) wherein they accused me of never showing up to retrieve my luggage the day before and not attempting to contact them for help. I provided proof of emails and phone calls, and told them what time to check the security cameras to see we were there. They then sent me an invoice for €15 to pay for another day as 'I had failed to collect my luggage the day before. I reminded them that that was not my choice or my fault.
They got sick of me emailing them eventually and sent me a second invoice for €75: the price they charge for uncollected bagged storage. By this point I had friends waiting for me in Versailles and had to leave Paris. I paid the €15 and told them if I did not see a code in 10mins I'd be calling the police. They then responded that they would not send the code until I'd paid the €75 but, 10mims later, I did receive an email with a new code.
If you value your sanity, money, and the right to your own property, do not use City Lockers.
Response from CITY-LOCKER Paris
hello thank you for your message which does not reflect the truth. Here is your real history, you reserved a locker and you wanted the extension, we then sent you the invoice for the payment and payment of the invoice, we sent you the codes by email and text. the next day you came using the wrong code but you never contacted our services for help, otherwise we would have helped you open your locker. We therefore sent you the email indicating that you did not collect your luggage and we sent you an invoice for the payment of the additional day on a commercial basis because otherwise the non-recovery procedure had to be put in place and that you will have cost 75€. You sent us 35 emails to tell us that you just didn't want to pay.... When you paid the €15 bill we immediately texted and emailed you the codes we asked if you would like them. had received and you did not reply, so we sent them to you 3 times. You only answered 30 minutes later... Our hotline is available and responds from 8 a.m. to 10 p.m. every day.
V
Rating: 5 out of 5
Useful service, recommended for tourists.
A
Rating: 5 out of 5
practical, simple and efficient
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V
Rating: 1 out of 5
terrible! they advertise that it costs two euros, and they charge you 2 per locker. I bought 11 for my family, and they only delivered 8 codes. I called to complain and was mistreated by the attendant. Had to beg to get the codes, missed 3 hours of travel and spoiled my first day. DO NOT USE THIS SERVICE!
Response from CITY-LOCKER Paris
Hello and thank you for your message which does not reflect the truth. The email you received only included 8 codes and as soon as you called us, we checked and we assigned you the last 3 lockers and sent your codes and you refused one of the lockers... you probably haven't lost 3 hours I can give you your locker opening hours...
V
Rating: 5 out of 5
Easy to use. And very safe. However, I prefer clear instructions to be shown on window/wall, rather than looking for info in internet.
A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Really great service
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V
Rating: 5 out of 5
Convenient and close to Metro and bus stops :)
V
Rating: 5 out of 5
5 star
V
Rating: 5 out of 5
The service was good.
A
Rating: 5 out of 5
Very practical, works well.
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V
Rating: 5 out of 5
Easy to use.
V
Rating: 4 out of 5
Easy and quick to access. Key for lockers is immediately send to your mobile phone but the if you have a large bag, you will probably can only fit one bag in a locker.
V
Rating: 5 out of 5
Excellent
A
Rating: 5 out of 5
Highly reliable
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V
Rating: 5 out of 5
The service was perfect. After the payment the company sent us an email e voilà! Our looker was ready to use. The space was enough for 3 small suitcases!
A
Rating: 5 out of 5
Very easy to use.
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V
Rating: 5 out of 5
Very good service!
A
Rating: 5 out of 5
18/20
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V
Rating: 5 out of 5
It was very convenient and safe.
V
Rating: 5 out of 5
Simple. Easy to use. Recommend
A
Rating: 5 out of 5
Reservations made and codes received in just a few clicks.
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V
Rating: 5 out of 5
Super convenient location and easy to use.
A
Rating: 5 out of 5
So easy and convenient. Be sure to register online in advance.
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V
Rating: 5 out of 5
All went well and easily. I had to create an account and paid 15 EUR for one locker via PayPal and immediately received an SMS and email with the deposit code and locker number. The locker is sufficient to store one large luggage, one small-sized luggage, and two backpacks.
A
Rating: 5 out of 5
Simple and practical, with the option of booking online, which guarantees that you'll have a locker and won't have to go out of your way for nothing.
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A
Rating: 5 out of 5
Great!
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V
Rating: 4 out of 5
everything ok
A
Rating: 5 out of 5
Fast and easy
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V
Rating: 5 out of 5
easy to use
A
Rating: 4 out of 5
Simple and easy.
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V
Rating: 4 out of 5
easy to use
V
Rating: 5 out of 5
Worked perfectly - very quick to book and got straight in. Just what we needed!
A
Rating: 5 out of 5
Quick and easy
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A
Rating: 5 out of 5
Easy to reserve and convenient to use! Large locker capacity
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V
Rating: 1 out of 5
We arrived 8 minutes after 10 pm and we couldn’t get our luggage. Nobody answered our messages or phone calls and we had to go to our hotel (50 min away from the centre) without our luggage. We had to come back the following day and pay for the whole day again.
Response from CITY-LOCKER Paris
Hello and thank you for your message We are open from 8 a.m. to 10 p.m. as indicated on our website and on the windows of our stores. When making your reservation you were aware of the situation, you indicate that you arrived 8 minutes after 10 p.m., for the safety of the place and the luggage present inside the door is automatically locked at 10 p.m. and the alarms is ok
V
Rating: 1 out of 5
Accidentally chose wrong location. Requested a voucher for another use or refund. No one bothered to get back to me. Bad service when there is no customer service. Would not recommmend.
Response from CITY-LOCKER Paris
Hello the service is neither refundable nor modifiable as indicated in our general conditions of sale that you have validated and in the FAQs We have sent you an email to confirm this.
V
Rating: 5 out of 5
Super easy, excellent!