English 
V
Rating: 4 out of 5
Muy fácil de usar y muy cómodo para dejar los bultos pudiendo disfrutar de la ciudad ligero.
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 1 and 4 stars
Reset filtersE
Rating: 4 out of 5
It is easy and convenient to book and it is safe.
S
Rating: 4 out of 5
Fue facial de apresurar por Internet sin necesidad de bajar una app o registrarte.
R
Rating: 4 out of 5
The whole experience was seamless and very happy we chose city locker after checking many options. The only watchout is, after viewing the video on their website and measuring my luggage, I was still under the impression that 4 medium suitcases could fit in a single locker -- it's actually 4 of the small carryons. We had 1 large and 2 medium plus 2 backpacks and luckily ordered 2 lockers. I also really like that the outside door is locked and you need a code to get in. There were several people just trying to get in off the street without a code.
R
Rating: 4 out of 5
It was useful, the location was close to the metro and our bags were safe for the whole day. The price is really good, as the locker can hold a lot of bags- in my case it was 1 carry on, 2 full backpacks, and 2 purses. The only thing I did not like is that they give you 2 codes, 1 for the door and 1 for your locker, but we noticed that the door was always open and the code was never needed, which made it feel kind of unsafe (this was in March 2024 in the Opèra location). In the end, nothing happened, our bags were safe and it was the best option to enjoying our last day in Paris without the pressure of bags! I would definitely recommend it to anyone.
I
Rating: 4 out of 5
Es una buena opción y muy cómoda para dejar el equipaje y aprovechar unas horas por Paris
D
Rating: 4 out of 5
Very good.
The lockers are smaller than I expected. Verify well the sizes according with your number of luggage and sizes.
But everything worked out smoothly. :-) easy to work.
The lockers are smaller than I expected. Verify well the sizes according with your number of luggage and sizes.
But everything worked out smoothly. :-) easy to work.
C
Rating: 4 out of 5
easy booking and handling
J
Rating: 4 out of 5
very convenient service and fair price
C
Rating: 4 out of 5
Closer to Gare de l'est than to Gare Nord. It was raining so the floor inside was very wet.
M
Rating: 4 out of 5
The code could be more diversified from the other lockers
V
Rating: 4 out of 5
good location near the opera but expensive
Translated reviews
T
Rating: 4 out of 5
Convenient area. Easy to use.
A
Rating: 4 out of 5
The site is fairly easy to navigate. Purchasing was easy and quick.
Translated reviews
H
Rating: 4 out of 5
Easy to use , just a bit further from Les Halles than stated . Allow 15 mins to walk
B
Rating: 1 out of 5
Ended up not needing the service and there’s no option to cancel or refund.
Response from CITY-LOCKER Paris
Bonjour Brittani et merci d'avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients. Au plaisir de vous revoir dans de meilleures conditions.
P
Rating: 1 out of 5
The locker was too small and by no means it could hold 4 luggages. I had to pay for another one to put our second luggage in. It may be able to hold one or two carry-ons depending on the width and height. Overall, a misrepresentation of what is being offered at a prime rate. It is not worth it.
Response from CITY-LOCKER Paris
Bonjour nous vous rappelons la taille de nos casier : Dimensions du casier : L.48cm x H.61cm x P.85cm. Cette dimension convient à la plupart des grandes valises et peut contenir jusqu'à 4 bagages cabine format international IATA (55 x 35 x 20cm). effectivement si vos bagages sont plus grand le nombre de bagages qui peuvent rentrer dans un casier sont moindre;
A
Rating: 4 out of 5
Easy booking. Codes for opening site and locker received immediately.
Translated reviews
A
Rating: 4 out of 5
Navigation simple et claire. Une photo de l’intérieur du locker serait un plus. Ou les dimensions du casier.
H
Rating: 1 out of 5
This loker is located on rue de Lyon but is definitely not at Gare de Lyon (although that's what I had indicated in my Google search)... The result was that instead of walking 11 minutes with heavy suitcases and backpacks, I took another locker directly from the station. This cost me €17.50 as it was impossible to cancel the reservation... It felt like a scam.... Or how to abuse the trust of tourists who don't know Paris!!!!
Translated reviews
Response from CITY-LOCKER Paris
Hello Héloïse Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.
B
Rating: 4 out of 5
Using the service was easy with the exception of getting in at the beginning. I don't know why but the code wasn't working initially. We only used this for ~ 6 hours but it sure saved us time and lugging things around. All 3 carry ons and 3 backpacks fit in a locker. I liked that it was a little room that we could get our bearings together before heading back out for travel.
A
Rating: 4 out of 5
The site is working well
Translated reviews
T
Rating: 1 out of 5
Service paid for but not used. Too far from lyon train station
Translated reviews
Response from CITY-LOCKER Paris
Hello Thierry Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.
D
Rating: 4 out of 5
It’s a good and safe place to store your luggage.
T
Rating: 4 out of 5
I did not do the ordering. It was done with two members of my admin team. I cannot comment on how easy or hard it was.
E
Rating: 4 out of 5
Cómodo de usar y bien localizado. Me pareció un poco caro, pero es mejor que ir todo el día cargado con las maletas
K
Rating: 4 out of 5
Simple enough to book the lockers.
H
Rating: 4 out of 5
ok for now
M
Rating: 4 out of 5
Easy to use. The only drawback is that the site refers to a locker that can hold 4 suitcases for airplane models, but it's actually 3. Apart from that, top satisfaction
Translated reviews
A
Rating: 4 out of 5
Simple, convenient booking.
Translated reviews
S
Rating: 4 out of 5
Lockers were great. The instructions were clear. But I wish the locker code would have been be more complex than just the gate code + locker number ( if someone sees you entering the gate code, it is very easy to access all lockers
I
Rating: 4 out of 5
Close to the gare du nord, easy to use, but just a bit over price if you use it for short time
V
Rating: 4 out of 5
easy access. However, the lockers are only just wide enough for 4 carry-on suitcases.
Translated reviews
E
Rating: 1 out of 5
Locker inaccessible...no refund possibilities I'm disappointed
Translated reviews
Response from CITY-LOCKER Paris
Hello Elia and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
P
Rating: 4 out of 5
Easy, secure site
Translated reviews
M
Rating: 4 out of 5
Convenient and safe, with a small downside: the cleanliness of the cabins could be better (mud and dead leaves), especially for the daily price.
Translated reviews
J
Rating: 4 out of 5
It was very good. But I thought the location would be inside (or much closer) to Gare de Lyon
S
Rating: 4 out of 5
Fine
Translated reviews
Z
Rating: 4 out of 5
Ár érték arányban jó
L
Rating: 4 out of 5
I find the locker extremely expensive.
Translated reviews
Response from CITY-LOCKER Paris
Laura Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 pieces of luggage makes our service the cheapest in Paris considering the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.