Customer reviews of CITY-LOCKER Paris

9,5 /10

Based on 11 992 published reviews

5 10,2k 85% 4 1 170 10% 3 295 2% 2 117 1% 1 168 1%

Summary of reviews

City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.

Reviews 1 and 4 stars

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Acheteur Vérifié

Published on 30/04/2023 à 08h19 following a purchase from 25/04/2023

the keypad didn't work to enter the premises. the number given didn't answer.

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Response from CITY-LOCKER Paris Published on 30/04/2023

Hello sir and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We note that despite this you were still able to use your locker and are therefore surprised by your rating. We look forward to seeing you again under better conditions.

Verified Buyer

Published on 29/04/2023 à 16h36 following a purchase from 24/04/2023

Booking is easy and access to the locker works technically perfect. But!!!! only two suitcases of normal size and not four as promised do fit into it. Therefor only four stars.

Response from CITY-LOCKER Paris Published on 02/05/2023

Hello Christian, Thank you for sharing your opinion, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.

Verified Buyer

Published on 29/04/2023 à 01h06 following a purchase from 19/04/2023

Overall good service

Verified Buyer

Published on 28/04/2023 à 14h47 following a purchase from 22/04/2023

The navigation in the site Is easy

Response from CITY-LOCKER Paris Published on 02/05/2023

Hello Marco, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.

Verified Buyer

Published on 27/04/2023 à 19h13 following a purchase from 15/04/2023

The door could not be opened with the key number. I have sent a mail about this and received no answer.

Response from CITY-LOCKER Paris Published on 28/04/2023

Bonjour Ulrich we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem. Could you please resend your mail to [email protected] so that we can answer it. Merci

Acheteur Vérifié

Published on 26/04/2023 à 13h40 following a purchase from 17/04/2023

No problems to report. Clean place. Clear instructions. Only downside: the price. The service is still expensive.

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Verified Buyer

Published on 26/04/2023 à 12h47 following a purchase from 18/04/2023

Locker doesn't work.
Door is not locked at all.
As I don't have much tine to call and wait for help, I needed to carry all the baggages that day
Also I met a one who did not received email and cannot store baggage.

Response from CITY-LOCKER Paris Published on 26/04/2023

We are so sorry for the problem you have had. You should have called the hotline available every day from 8.00 am to 10 pm to get assistance and be avale to use our service. Please send us an email at [email protected] to get a refund the 15€ not 18€ that you have paid We take the opportunity of your feedback that booking is mandatory to get your codes to use our service. Once again sorry for the problem

Verified Buyer

Published on 25/04/2023 à 09h55 following a purchase from 20/04/2023

Good central location.

Acheteur Vérifié

Published on 24/04/2023 à 14h02 following a purchase from 10/04/2023

....

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Verified Buyer

Published on 24/04/2023 à 01h08 following a purchase from 19/04/2023

The ease of rental and customer service was really great, I stopped short of ficing five stars because upon return both me and another customer had trouble opening our lockers, which put me in a state of panic. That being said, I called the emergency service and they were able to converse with me in English and help resolve my issue in a very timely manner. I would use city locker again.

Acheteur Vérifié

Published on 23/04/2023 à 18h26 following a purchase from 17/04/2023

Todo perfecto. La única pega que el cierre de la puerta general estaba roto y la puerta está abierta para todo el mundo...

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Verified Buyer

Published on 21/04/2023 à 14h21 following a purchase from 12/03/2023

Good Experiences.

Acheteur Vérifié

Published on 20/04/2023 à 17h15 following a purchase from 16/04/2023

The main access door was not locked

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Verified Buyer

Published on 20/04/2023 à 10h01 following a purchase from 11/04/2023

Rented a locker on two different days in two different locations in Paris. Both times the code wasnt emailed to me automatically so I had to email support to get it but they responded quickly. The Gare du Nord lockers are not in the station (about a 5 min walk away).

Verified Buyer

Published on 19/04/2023 à 10h55 following a purchase from 09/04/2023

Buena ubicación y fácil procedimiento todo a través del móvil. Las taquillas son muy grandes caben varias mochilas. Lo único que el precio por día 15€ me resulta alto.

Verified Buyer

Published on 19/04/2023 à 09h33 following a purchase from 14/04/2023

Technisch hat alles super geklappt - den Preis fand ich allerdings für ein paar Stunden sehr hoch.

Acheteur Vérifié

Published on 18/04/2023 à 22h26 following a purchase from 13/04/2023

Very good except that to open my locker when I left I entered the code 4 times and it wouldn't open. I panicked a bit. For the rest, well secured

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Response from CITY-LOCKER Paris Published on 19/04/2023

Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We look forward to seeing you again in better conditions.

Acheteur Vérifié

Published on 18/04/2023 à 15h50 following a purchase from 13/04/2023

Location not too far from the metro. More reassuring than entrusting my luggage to a store. Unbeatable price for 4 pieces of luggage (normally 5 to 6 euros per piece).

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Verified Buyer

Published on 17/04/2023 à 23h50 following a purchase from 08/04/2023

Worked and reliable. Good availability for a last minute booking

Verified Buyer

Published on 16/04/2023 à 23h08 following a purchase from 08/04/2023

I was never able to use the locker on Saturday April 8. Neither I nor my husband were able to access the lockers. 30€ wasted. Nobody picked up the phone. About 10 people were inside with the same issue. We have videos. Please give me a refund.

Response from CITY-LOCKER Paris Published on 17/04/2023

Bonjour Thanks for your message We have check in our systems and see that you have open your locker at 12:18 am and reopen it at 18:40. As you are the only one to have the codes who cannot be? We have also check our camera and your locker has been used. Why are you asking for a 30€ refund as you only book and used one? For some reason we do not understand you are lead. Send us your video it will e very interesting. Other people outside at the same time where propanly booking ….

Verified Buyer

Published on 14/04/2023 à 17h32 following a purchase from 05/04/2023

It's convenient. Easy to check in. But the locker only fits 3 luggages instead of 4 as advertised.

Verified Buyer

Published on 14/04/2023 à 14h06 following a purchase from 08/04/2023

Good

Acheteur Vérifié

Published on 13/04/2023 à 23h46 following a purchase from 03/04/2023

I would have liked to have been able to choose a lower locker as I was travelling alone and I am a woman of a certain age so it would have been difficult to fit a heavy suitcase in an upper locker.

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Response from CITY-LOCKER Paris Published on 14/04/2023

Thank you Nathalie for taking the time to leave a review of our service; we're sorry we didn't fully meet your expectations. Our hotline available from 8:00 to 22:00 could have helped you change lockers. Please do not hesitate to contact us again. Thank you for your patience.

Acheteur Vérifié

Published on 13/04/2023 à 15h24 following a purchase from 08/04/2023

No tuve problemas con el francés pero se agradecerían otros idiomas

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Response from CITY-LOCKER Paris Published on 13/04/2023

Hello Beatriz, Thank you for your opinion, We would like to inform you that other languages are available on the CityLocker's website (English, Italian, German, Japanese, Spanish, Brazilian). We wish you a great day and hope to see you back in one of our storages very soon !

Verified Buyer

Published on 13/04/2023 à 12h12 following a purchase from 07/04/2023

Everything ok - only one problem: we had to try several times to get into the shop.

Acheteur Vérifié

Published on 08/04/2023 à 15h50 following a purchase from 03/04/2023

Very bad. When we arrived. People were stuck inside because the code to open the door didn't work. We didn't leave our suitcases for fear of being locked out too; I lost 15 euros and we left our suitcases elsewhere.

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Response from CITY-LOCKER Paris Published on 08/04/2023

Hello We are very surprised to read your message because our system informs us that you dropped off your belongings at 10:37 and picked them up at 18:33. Our system allows us to track locker opening times. What's more, you are not asked for a code to exit. We have just sent you an e-mail to get more information so that we can of course reimburse you if you have really encountered a problem.

Verified Buyer

Published on 06/04/2023 à 20h29 following a purchase from 01/04/2023

Very easy to book and pay.

Acheteur Vérifié

Published on 06/04/2023 à 19h24 following a purchase from 28/03/2023

control, easy access to the locker

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Verified Buyer

Published on 05/04/2023 à 14h41 following a purchase from 01/04/2023

Very easy and good location

Acheteur Vérifié

Published on 04/04/2023 à 10h36 following a purchase from 26/03/2023

I didn't manage to use my code to open the front door, but fortunately there were a lot of people around, which made things easier. Very practical for 4 suitcases.
I'll use it again.

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Verified Buyer

Published on 31/03/2023 à 15h45 following a purchase from 27/03/2023

Very bad experience. I almost lost my airplane due to a problem with the door locker that we cannot open.

Response from CITY-LOCKER Paris Published on 31/03/2023

Thanks for using our service and sorry for the problem you have had. Could you please give us more information about what happened as it sounds that you have not contact us either by phone or mail to help you. That will helped us understanding what happened with your booking Thank you very much

Verified Buyer

Published on 31/03/2023 à 14h19 following a purchase from 27/03/2023

Good Day
I was unable to locate lockers in the Gare De Nord location. The attendants working there sent me to another locker location and said there was no City Locker. I paid in advance and tried to contact City Lockers by email and no one ever responded.
Thank you

Response from CITY-LOCKER Paris Published on 31/03/2023

Bonjour Sorry you did not found us as we are outside the railway station as clearly indicated in our booking confirmation. Address and direction are indicated by google map on our booking confirmation. The hotline can be reach by phone and not mail especially for emergency. We will be very happy to offer you a credit note valid 6 months even though we are not responsible for this matter. Please contact [email protected] Thank you

Verified Buyer

Published on 28/03/2023 à 20h51 following a purchase from 09/03/2023

Having to make an account and all that is a hassle, specially when you are in a hurry and you must have internet access, there is no physical person to assist, but location is convenient, not far from subway. The lockers are clean and location easy to find.

Verified Buyer

Published on 28/03/2023 à 17h20 following a purchase from 24/03/2023

I loved using City Locker! I only wish it was available for a few hours instead of the entire day....

Acheteur Vérifié

Published on 24/03/2023 à 11h47 following a purchase from 19/03/2023

It works

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Response from CITY-LOCKER Paris Published on 24/03/2023

Hello, thank you for using our service and for your feedback. As we are constantly striving to improve our quality of service, please let us know if you have encountered any difficulties, so that we can rectify any malfunctions and make improvements. Thank you very much.

Verified Buyer

Published on 24/03/2023 à 08h41 following a purchase from 19/03/2023

very smart design and i felt very secure leaving my bags there, however it was a bit difficult to find

Acheteur Vérifié

Published on 23/03/2023 à 18h58 following a purchase from 19/02/2023

The order went very well

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Response from CITY-LOCKER Paris Published on 24/03/2023

ANNE-CLAIRE We would like to thank you most sincerely for your message, which rewards the efforts of our entire team to provide our customers with total satisfaction. We are delighted to have been able to provide you with a quality service and a response adapted to your needs.

Verified Buyer

Published on 22/03/2023 à 22h01 following a purchase from 16/03/2023

Its very easy to use. Instruction is clear. Wish it was little bit closer to station. Not easy to carry big luggages on those sidewalks. But overall its good options to have.

Verified Buyer

Published on 22/03/2023 à 14h42 following a purchase from 12/03/2023

Good service. Too bad it closes so early (10pm)

Verified Buyer

Published on 21/03/2023 à 20h07 following a purchase from 16/03/2023

To fare away

Response from CITY-LOCKER Paris Published on 23/03/2023

Hello Wolfgang, thank you for your opinion, However, CityLocker Gare du Nord is located exactly between the two train stations ( 7 min (550m) to Gare du Nord and 5 min (400m) to Gare de l'Est) so we don't really understand from what place we are to far away. CityLocker's team wish you a great day.