City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.
We had to Pay 3 times beacuse the page change the mail automatically after we confirmed another one, the mail with the pin code never arrive the first 2 times even though we paid them terrible sistem !!!!!
Response from CITY-LOCKER Paris
Hello Before leaving us such a notice, it may be a good idea to contact the hotline that could have caused this incident. But you have chosen not to contact us and let your anger be expressed here We will not do the same things and we will do the checks and contact you directly We have just checked and your statements are false, there is only one payment and one order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/10/2022
Hello, The idea is great but in practice the door code that city locker gave me was not used to open the door and it was impossible to reach them via the hotline or the contact on the door. All I got was a looped recording. Fortunately another person arrived after me and she had the right code to open the door. So my reservation was correct, since I was then able to open the locker inside.
We should have another solution for the code problem, otherwise we end up with a suitcase that we have to lug around all day, even though we had paid for a service in advance.
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Response from CITY-LOCKER Paris
When you call the hotline, you will automatically receive a text message to which you must reply Our hotline will be able to help you ;)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2022
I'm not a website whiz but everything went smoothly for the reservation and payment. The only negative point is that it's a bit far from the metro...
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Verified Buyer
Rating: 4 out of 5
following a purchase from 21/10/2022
Easy to use with codes on sms. Better if a little bit cheeper.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2022
The locker didn't open the first time, so you have to be careful when typing in your code. I wasn't the only one in this situation... But the lockers are big, perfect for a large suitcase.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 21/10/2022
Instructions on opening the locker could be better stated on site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2022
Intuitive site
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Verified Buyer
Rating: 4 out of 5
following a purchase from 10/10/2022
Everything fine except price, for the same service I've paid 5EUR in Vienna but 15EUR in Paris.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 16/10/2022
Need Google map to locate the place… it’s not the location issue.. just it’s paris.. large city likes a maze
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2022
conveniently located, a stone's throw from Arts et Métiers station.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/10/2022
It was a very clean place and we felt safe leaving our luggage there. The only problem we had was to get into the room. We had some problems opening the door with the code. But in total: we were very happy with booking the locker.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 15/10/2022
The box was broken and we had to use a lace to keep it closed. The phone for inquires didn't work. Also the vending machine didn't give us the products paid. A bad experience and a waste of time.
Response from CITY-LOCKER Paris
Hello Monica, We are sorry that you had a bad experience with one of our locker. However, our hotline is totally reachable to help you when you have a problem with a locker. It's unfortunate that you did not try to call our assistance. Have a good day from the City Locker's team.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 13/10/2022
It was great. Felt safe since it’s individually locked lockers + they are big enough for a couple carry on suitcases. Door was sticky so at first we thought the code wasn’t working.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2022
practical site
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Verified Buyer
Rating: 4 out of 5
following a purchase from 05/10/2022
Navigation is easy and convenient
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Verified Buyer
Rating: 4 out of 5
following a purchase from 05/10/2022
the code didn't work on the first few tries but then it was fine.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/10/2022
Great offer, well organised. Short distance to main station.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 29/09/2022
I am really satisfied with navigation on the website and it was easy to find the location. It helped me to have all code numbers for door and locker at hand on my arrival. However, I would have appreciated to find a table or kind of shelf to put the suitcase on while arranging things.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 27/09/2022
Nice convenient location, but the space was rather small. (So when multiple parties were inside at the same time - which happened as we dropped off, and when we picked up - it was a challenge to move around and store, or remove your suitcases). Codes worked, but you had to enter the number slowly, and it sometimes took multiple tries. Don't know what we would have done without this service, so it was good to have it available - but the experience could have been better.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 04/10/2022
Email service was prompt.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/10/2022
The process of ordering a locker was very complex. So much so that I ended up paying for more than I had to because I originally booked for the wrong date. You should just be able to book a locker on site like most other locker programs in big cities. After a long international flight this process was exhausting for me.
Response from CITY-LOCKER Paris
Hello Thanks for your feedback Taking an order online takes less than 2 minutes if you follow the steps correctly without returning. This should not be seen as a constraint but just a time saver. You book while being in your transport to arrive and drop off directly. And if you have any questions, our hotline is available from 8 a.m. to 10 p.m. every day.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 01/10/2022
Easy to book the locker.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 29/09/2022
No internet service at the city locker location, lots of problems accessing their system, finally we got the access codes, but again many tries to open the front door. We then deposited our luggage, and left their premise. Upon we tried to retrieve our luggage, first the front door would not open with our correct codes, even the Uber driver tried for us. Finally the front door opened, and we tried to open the locker. Same thing happened, the locker would not open with the correct code. It took something like 30 minutes to retrieve the luggage........what a nightmare dealing with this City Locker
Response from CITY-LOCKER Paris
hello. thank you for your message. I assure you tower is working properly and you yourself have been able to verify that tower is working because your uber driver was able to easily use the service... are we responsible if you did not succeed?? have you contacted our hotline which is available 7 days a week from 8 a.m. to 10 p.m. and who could help you open the door and locker remotely??? we weren't lucky enough to have you online it's because everything went well contrary to what you say .... the disaster scenario to harm is useless ... it was enough to contact the hotline if you really had a problem ....
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/10/2022
Everything worked out fine.
In the beginning it was a bit confusing to enter the pin.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 01/10/2022
All ok
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Verified Buyer
Rating: 4 out of 5
following a purchase from 01/10/2022
place isn't bad.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 27/09/2022
City locker is great, but it wasn’t obvious that I needed to book in advance and wait for an email. I bumped into another traveller at the lockers that gave me that info.
That said, it was very easy to understand how to open the door, and how the lockers worked once I reserved online.
Great service, easy to access, and an excellent location!
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 24/09/2022
The locker is broken and they can’t refund 15$ for me
Response from CITY-LOCKER Paris
Hello Thank you for your message which surprises us and does not reflect the truth As our teams told you, the locker works very well but you did not manage to use it (the other customers manage to open and close it without problem) However, as you recommended a locker, we had very exceptionally refunded the first locker... Hence our misunderstanding of your message which only aims to harm our reputation
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Verified Buyer
Rating: 4 out of 5
following a purchase from 23/09/2022
Everything was great but the number pad for entering to the lockers room was not accepting my code until the fourth time I tried.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 26/09/2022
Expensive. Enough alternatives for Future.
Response from CITY-LOCKER Paris
Hello Lukas, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2022
Just make sure you type the numbers very, very slowly. Otherwise it doesn't work.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 20/09/2022
Reserving the locker was easy and and I received the codes by email and sms right away.
Storage room location was great. Once inside the place was cleaned and locker was big enough for my suitcase.
The issue for me was the keypad to enter the place did not easily recognized the code. When I dropped the suitcase, I had to enter the code 5 times before room door opened. When picking suitcase up it didn't work at all, luckily someone was inside and helped me get in.
There is nobody on site to help in these cases and no contact number where one cloud call to ask help on these type of issues.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 25/09/2022
Everything worked fine
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/09/2022
Не смогла открыть бокс и оставить свой багаж
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Response from CITY-LOCKER Paris
Hello Наталья, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per luggage. We hope to see you again and wish you a pleasant day!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2022
very practical, with the possibility of booking in advance, but a little expensive as you can't pay for a few hours (full day required).
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Verified Buyer
Rating: 4 out of 5
following a purchase from 04/09/2022
Good position, very confortable to leave luggage and visit the city
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/09/2022
Was easy to order but customer service was not very helpful and the closing times should be more apparent. A pop up or check box would be helpful.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/09/2022
good place
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Verified Buyer
Rating: 4 out of 5
following a purchase from 17/09/2022
Quick and easy to use.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 21/09/2022
Price is maybe a bit high for what it does but I have no complaints apart from that. Great place to leave luggage if one is travelling through.
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