English 
V
Rating: 4 out of 5
The lockrs are very big. We had 2 large bags and tthey very easily got in the locker. The neigbourhood is shitty but this buildibg is very clean
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
The lockers are very large and what's perfect is that you can access them as often as you like to make purchases.
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A
Rating: 4 out of 5
Generally i have nothing to complain about the only thing was the room was very small and old and one of the lockers was broken but we had no problem on the day. Also it would be nice to have hourly option since we kept the luggage inside for 2hours but still paid for full day.
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A
Rating: 1 out of 5
Hello Not satisfied because I had 2 large suitcases / luggage The rental ad makes it seem that you can put 2 to 3 I was able to put only 1, I had to re-rent In addition You are not clear on the price per day. It's 12€/day / it's expensive for 3 days It's not negligible when you rent for 3 days and book online in advance I regretted I preferred to book directly at the SNCF station / you can properly fit the 2 large suitcases and luggage.
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Response from CITY-LOCKER Paris
Hi Joëlle, On the website it says From 2€, you have access to the information on the website The price is 12.00€ or 15.00€/day per locker, depending on location, for one day (8:00-22:00) (15.00€/day on weekends and public holidays) For multi-day bookings, prices are on a sliding scale. Certain days benefit from special offers, down to 2€/day. For 3-day bookings, the 3rd day is 50% off. Locker sizes are clearly indicated as L 48 cm x H 61 cm x D 85 cm, and can hold up to 3 suitcases.
V
Rating: 4 out of 5
Experience super easy. Just too expensive for what it is.
A
Rating: 4 out of 5
digicode a little temperamental but practical and reliable
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V
Rating: 4 out of 5
Safe stay for the luggage.
A
Rating: 4 out of 5
It was very expensive for a few hours
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V
Rating: 4 out of 5
Overall a very good experience. I read each locker would hold 3 pieces of luggage….I didn’t see the dimensions. I would say 3 small pieces of luggage. Fortunately we were able to get 2 additional lockers at the same sight. We were in process of moving my daughter here for school so we had 4 large cases, 1 small case and 3 backpacks which we managed to fit into 4 lockers. It was great to have a place not to far from our BnB to drop our luggage in the early morning when we arrived while awaiting our 3 pm check in. It allowed us to sightsee in the interim. I would definitely recommend!
V
Rating: 4 out of 5
Overall ok
A
Rating: 1 out of 5
Didn't work
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Response from CITY-LOCKER Paris
Hello Pedro, Our hotline is available from 8 a.m. to 10 p.m. every day to answer your questions and help you in case of difficulty. In the event of a technical problem, our hotline can help you open your locker or send you a technician.
V
Rating: 4 out of 5
good but not perfect
V
Rating: 4 out of 5
everything worked perfectly, the locker is easy to use. The price is quite high because you are obliged to book a whole day. And the location is not really near chatelet, the nearest metro station is Reaumur Sebastopol.
A
Rating: 4 out of 5
Practical and easy to access. More points could be added.
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V
Rating: 4 out of 5
A little bit expensive, it should be possible to pay per hours and not per days.
V
Rating: 4 out of 5
Not so easy to use it but really efficient
A
Rating: 4 out of 5
very large locker, easy to understand how to access the locker, locks by itself; the code has just a few problems - you didn't have to type too fast for it to be taken into account, but nothing very serious; you feel lighter without luggage.
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A
Rating: 4 out of 5
It's a bit expensive, but so practical!
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V
Rating: 1 out of 5
Als ich das Gepäck um 18 Uhr abholen wollte ging der Locker nicht auf. Bei der angegebenen Telefonnummer hörte man ein Tonband. Einfach stressig
Response from CITY-LOCKER Paris
thank you for your message Gabriele We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
A
Rating: 4 out of 5
A little expensive, but practical
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V
Rating: 4 out of 5
Good option. Only need to have option to pay money by ideal & also direct phone pick up service on emergency number instead only chat.
A
Rating: 1 out of 5
Priceless
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Response from CITY-LOCKER Paris
Hi Valérie, On the site it says From 2€, you have access to the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day.
V
Rating: 4 out of 5
Easy to use, gave me a feeling of confidence that my bags would be safe
V
Rating: 4 out of 5
Easy to use. We did not experience any problem.
V
Rating: 4 out of 5
This is a great service - accessible, convenient and easy to use. The size of the lockers is generous, either for those with large cases or travelling lightly but as a group. The only aspect I'd change would be to have a different entry code for the door, located on a busy street, and the locker itself once inside. It strikes me that this would make it even more secure.
Response from CITY-LOCKER Paris
Thank you very much for your feedback and for using our service. We transfert your advise to our security department; merci
A
Rating: 4 out of 5
Very practical.
Perhaps missing one or 2 chairs.
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Perhaps missing one or 2 chairs.
A
Rating: 4 out of 5
Hello, very satisfied with the concept we will reuse, by account disappointed that after an exchange with customer service by mail we were directed to purchase 3 boxes or 36 euros explaining that it was jne suitcase per box ..., while once on site our 3 suitcases + a backpack fit into 2 lockers, we paid 12 euros too ... can you make a gesture?
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V
Rating: 4 out of 5
Cool but costly
V
Rating: 4 out of 5
pay attention that some time some lockers give errors and you have to attempt 3 times
V
Rating: 4 out of 5
was ok
V
Rating: 4 out of 5
It should have a bath and a table to make us take things without have to put the luggage on the floor.
V
Rating: 4 out of 5
Il city Locker funziona bene ma non dal telefono, se sei in viaggio di enta scomodo prenotare da PC o chiedere a qualcuno...specificherei meglio che è solo online. Per il resto funziona bene!
V
Rating: 4 out of 5
The service itself is very good. Ordering & paying the locker in advance was simple. However, I think the price is a little bit too high.
V
Rating: 4 out of 5
I love City locker!
We were able to Story our 2 backpacks in this HUGE lockers easily.
Its very save with door combination + locker combination.
Although i rate only 4 Stars because the locker was quite für from any train Station.
We were able to Story our 2 backpacks in this HUGE lockers easily.
Its very save with door combination + locker combination.
Although i rate only 4 Stars because the locker was quite für from any train Station.
V
Rating: 4 out of 5
Cool fast and easy locker service, but a bit pricey.
V
Rating: 4 out of 5
Aaaa
V
Rating: 4 out of 5
Really good offer to let your bags one day and go around in the town. Downside is a bit difficult to gather all the information. For example, the door is a bit heavy to open, don't give up, your code is valid, the door is old! Second, please note that a box is very large, enough for 4 backpacks or one big luggage. We did book several boxes before entering the place because we didn't know how big the boxes were. Otherwise great + good location + secure.
V
Rating: 1 out of 5
Bad customer service
Response from CITY-LOCKER Paris
Hello You contacted us following your cancellation of your trip to Paris. As we have told you, we are not responsible for the cancellation of your trip and our general conditions of sale are clear on this subject and you validated them when you made your reservation. As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement. We offered you a credit note that you declined.
V
Rating: 4 out of 5
Could be opened at least until midnight
V
Rating: 4 out of 5
Easy to use, practical place to drop of your bag whilst waiting to check in to a hotel or catching a late flight.