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V
Rating: 4 out of 5
Very handy for Paris tourists to use, just remember book locker online.
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 992 published reviews
Summary of reviews
City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very practical when the trains are at the end of the day and the hotels/apartments have to be returned early. However, the locker had a problem retrieving our luggage: the code given didn't work, so a person inside had to open it for me. Same problem with the locker code, this time we had to do it 3 times before they opened.
Translated reviews
V
Rating: 4 out of 5
Good to use
V
Rating: 4 out of 5
Good space, good location. Easy to use.
V
Rating: 4 out of 5
Algunas puertas no encajaban bien y había que darle golpes para que cerraran.
A
Rating: 4 out of 5
Chipped facade to be repainted to make it more welcoming
Translated reviews
V
Rating: 4 out of 5
Very good service and location, but we had a little difficult opening the main door. The keypad doesn't respond like it should
V
Rating: 4 out of 5
Fácil de usar e seguro.
V
Rating: 4 out of 5
Realmente sencillo de contratar, precios claros, app intuitiva y sencilla, al momento se recibe sms con códigos, la verdad es que el servicio está muy bien y muy cómodo de usar. Las taquillas muy bien, contraté dos, y si lo se contrato sólo una, cabían cuatro troleys perfectamente y una mochila, el espacio es generoso.
A
Rating: 4 out of 5
Very satisfied
Translated reviews
V
Rating: 4 out of 5
The instructions were very clear, except perhaps how slowly you needed to enter the locker codes. However, we called the help number and got a response right away, so that was good!
V
Rating: 4 out of 5
A bit expensive
V
Rating: 4 out of 5
Easy to use and well located
V
Rating: 4 out of 5
Easy to find amd to use it, a little bit expensive and small room for suitcases if you are 3 or more people
V
Rating: 4 out of 5
Very easily to order. However misleading in saying you pay per bag instead off per locker.
V
Rating: 4 out of 5
Received the code straight away. No fuss
V
Rating: 4 out of 5
The locker must be rented online, with access codes provided by an email. Other customers had more trouble than we did understanding the system; they didn't realise they had to check theri emails and were waiting for a text message.
The lockers are a generous size; we easily fitted 2 people's carry-on luggage into 1 locker.
The lockers are a generous size; we easily fitted 2 people's carry-on luggage into 1 locker.
V
Rating: 4 out of 5
It’s very convenient but one of the lockers got stuck and it was hard to open. Others had issues with the door code.
V
Rating: 4 out of 5
Clean and safe. Did not reserve in advance and just registered at the door.
V
Rating: 1 out of 5
I hate that you have to supply your email. It should be that you put money in the machine and you have access to the locker. Second the machine gave me access to a locker that was already used. I had to get a third locker just to put our stuff.
V
Rating: 4 out of 5
Very useful but a little expensive
V
Rating: 4 out of 5
It all worked well.
V
Rating: 4 out of 5
Fast and simple
V
Rating: 4 out of 5
Muy bien el servicio pero debiera ser mas barato o tener opcion de contratar solo unas horas
A
Rating: 4 out of 5
Very useful in transit, despite a code that's hard to type.
Translated reviews
A
Rating: 4 out of 5
It was difficult to open our locker on the way back. We had to do the code at least 6-7 quietly.
Translated reviews
A
Rating: 1 out of 5
Lost my access codes, and nobody on the phone to answer me. Taken by time because we had an appointment, we had to pay again to rent new lockers...
Translated reviews
Response from CITY-LOCKER Paris
Thank you for your message. Your codes were sent to you on the day of your order (May 5). Our hotline is open from 8 a.m. to 10 p.m. every day. When you call, you'll automatically receive a text message that you'll need to reply to in order to get a return ;) Please contact our customer service directly
A
Rating: 4 out of 5
Very easy to use application. Code received very quickly by email and sms.
Translated reviews
V
Rating: 1 out of 5
Worst ever - they did not reimburse me for an excess locker
V
Rating: 4 out of 5
Lockers are spacious and can accommodate two small carry-on suitcases and a hand bag. System with codes works like a charm.
V
Rating: 4 out of 5
Pratique car bien placé. Par contre il faut s'y reprendre à plusieurs fois avant que les codes fonctionnent. Cela peut être (très) stressant . Je recommande de prévoir un peu de marge de temps, au cas où...
V
Rating: 4 out of 5
Easy booking and easy use. But it's expensive if you only need the locker room for a few hours.
V
Rating: 4 out of 5
it was ok
V
Rating: 1 out of 5
Me enviaron a otra dirección para guardar mi bolso, pedí reintegro y no se hicieron cargo
V
Rating: 4 out of 5
Locker area was secure with no issues. My only complaints are to the company, that there is no hourly rate for people who only needs to leave their bags for a few hours not the full day but have to pay the full day rate. Also that if I’m paying the full day rate, I should be able to come and open the locker as needed throughout the day since I paid for the full day.
V
Rating: 4 out of 5
Goede maat locker, kunnen gemakkelijk 3 van die kleine handbagage koffertjes in. Betalen kan helaas niet met Ideal, dat was een beetje jammer. Wel met PayPal maar dan moet je wel je wachtwoord weten op vakantie
V
Rating: 4 out of 5
Buen servicio pero caro comparado con otras ciudades de Europa.
V
Rating: 4 out of 5
Good set up, easy to book, passwords for premises and lockers easy to use.
Lockers can take 1 large + 1 medium suitcase + bag.
Some lockers are higher and might be tricky for lifting heavy luggage.
Pay attention to hours of access.
Overall good service.
Lockers can take 1 large + 1 medium suitcase + bag.
Some lockers are higher and might be tricky for lifting heavy luggage.
Pay attention to hours of access.
Overall good service.
V
Rating: 1 out of 5
Has a problem and never got a response back.
V
Rating: 4 out of 5
Excellent service. We store our luggage in the Le Halles location. Be aware that the address is not in the mall but like 8 minutes walk so if you need a train for/from the airport you need to take the time and the distance in consideration