Customer reviews of CITY-LOCKER Paris

They made us book more lockers than we needed and refused to refund the one's we didn't need

The website was mostly easy to use. However, it would be nice if the company partnered with Google translate so that the page could be translated into English or any other appropriate language. I was able to navigate by copying sentences into Google translate. Thank you!

Unfortunately this company seems unable to offer a professional service-level.

Good service. I would give 5* but I took one star because it is expensive and it did not give the option to store for a couple of hours. You pay the same for the whole day or for 30'.

Overall good

The locker did not close, it was clearly broken. There was shown an "emergency number" between 8:00 and 22:00. We called three times between 11:20 and 11:50, but no one picked up the phone. So, we put our luggage in a different locker. We sent a message and received answer: 'just close it slowly, no problem'. It clearly did not close and was broken. So, the person texted us that a mechanic would look at the problem. We asked for a refund. Subsequently, we did not hear back.
The point of a city locker is to avoid having a hassle with lugage and be able to visit a city without trouble. This clearly did not work and the subsequent service was bad.

Customer service does not answer calls. Everything is handled by message, which can take a long time if you're in a hurry. I strongly advise against

City Locker is really easy and fast to use. In my opinion though, it’s kinda overpriced. I paid for one day 12€ (and on a Sunday 15€).

Good but expensive

We booked the locker 8 months in advance and we were sent a code with letters as the door code and locker code. When we arrived, we couldn't enter because the lock only accepts numbers (there isn't anyone around, it's a place where you enter with that code). We thought that it was an alphanumeric code but it looks like we received an error message ("BAD") where the code should have been.
We came to the locker on a Sunday, encounter the problem (9:30), and tried calling the "hotline" several times just to be answered by an automatic message and an automatic SMS. After 45 minutes we decided that it was best to leave and try to visit the city with our luggage (it was quite uncomfortable because we were traveling with our child). We also sent an email at 9:45 that was answered at 11:30 just to tell us that we should have called the hotline (we did, it was cold).
In our opinion, the website shouldn't send any letters or errors when the code should be. It's misleading and you only found out at the door. Secondly, the codes should be found under your account on the website. They are only sent once in an email and if you delete or miss that email, you cannot enter (a couple came when we were waiting and had to leave because they couldn't find the email and there was no reply via email or phone).
And lastly, when the place is open, there should be a direct and fast way of communicating with someone. When you hire a service like this, most of the time you are just trying to visit the city for a few hours. Most of the people cannot be in front of the building for 2 or 3 hours just waiting for an answer.
I had a reimbursement the next day (although I had to pay the Paypal fees).
I hope my comments help improve the service.

Very easy process- we did need to get 2 more lockers to fit our luggage-

I really appreciated having this service. It enabled me to travel lighter in the city until it was time to leave the city and pick up my baggage.

....

Unable to enter the code correctly despite repeated attempts, we had to call the correspondent, who was very unfriendly. He looked down on people.
Had to change the temporary code 2x.
He was also on the phone with someone else.
In short, to be avoided.

Convenient, reasonable rates, good location

We reserved two lockers in Opera (Paris) the day we arrived and the day we left. The last day, in one of our lockers there were things of other people, and fortunatelly, we met there a familiy that left us their locker because they were leaving. We could not contact quickly somebody from the company.

A convenient location for baggage storage.

Convenient service that worked well. The location is not ideal, far from the main train stations.

could find everything

Nice service.

Site and order process worked as expected.

Serious service

good

No specific problems to report.

not secure. someone stole my money and belongings from the cell

Es caro si lo necesitas para poco tiempo

In the ad it says it costs 2€ in fact I paid 12€.

Good

Good location Very practical and efficient, the pitches are large 4 stars instead of 5: the lockers are starting to be very damaged

The room is a bit gloomy and the price is very, very expensive for a single small suitcase. To be used only in exceptional circumstances, but it helped me out that day.

No cancellation option No half-day rate Unfriendly customer service A useful service, but above all very profitable.

Unpleasant customer service. Very bad with customers in case they have any questions. The lockers were dirty and the information about suitcase dimensions is not correct.

Everything went very smoothly. The only difficulty was finding the location. The site needs better explanations. It's not easy to find when you're carrying a heavy suitcase.

Practical Fair prices

Easy to find and to register
Lockers are very spacious

We opened the locker with the code and there was other luggage in it.
We called and had a very rude person at the telephone. In the end we got an other locker number.
At the end of the day we Could still open the locker with the luggage of the stranger, you didnt change the code.
This all doesnt gave the feeling that our luggage is save in your lockers.

Not easy to find

Horrible experience, end up charging me for a service I didn't use, I made the refund request via e-mail 1 minute after getting out the locker room and realizing it was not going to serve my needs and they didn't wanted to give my money back. Lack of care for their customers, bad refunds policies, very low quality tactics and answers to evade what was obvious. I would get far away as I can from this company.

Shit

good