Customer reviews of CITY-LOCKER Paris

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
5 9 876 85% 4 1 154 10% 3 295 3% 2 117 1% 1 168 1%

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 1 and 4 stars

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V
Valérie L.
Rating: 4 out of 5
following a purchase from 16/03/2025
Well located. Locker big enough for my large suitcase, backpack, and shopping bags. Easy access with code.
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Simone D.
Rating: 4 out of 5
following a purchase from 05/04/2025
Excellent service, the place a bit dirty.
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Response from CITY-LOCKER Paris
Thanks for using our luggage storage service in Paris and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information. Have a nice day and a nice weekend and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 8 locations in Paris.
G
Gabrielle B.
Rating: 4 out of 5
following a purchase from 03/04/2025
Very practical and well located
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Juan Carlos D.
Rating: 4 out of 5
following a purchase from 07/03/2025
Comfortable. A bit expensive.
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Giovanna G.
Rating: 1 out of 5
following a purchase from 31/03/2025
I rented on March 30 for March 31. When I confirmed, your software recorded March 30 - the day of my order. I had to redo it for March 31 and rent a second time. No explanation that you need to rent on the same day. Too bad!
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Response from CITY-LOCKER Paris
Thank you for using our luggage storage service in Paris. Our hotline is available from 8 AM to 10 PM every day to answer your questions and assist you in case of difficulties. In case of technical problems, our hotline can help you open your locker or the door, assist you in the booking process, or send a technician in case of more serious issues. You will also find a large number of answers to questions you may have by consulting the FAQ section of our website. The answers provided are in 6 languages. Hoping to have provided you with the necessary clarifications, we look forward to seeing you at one of our CITY-LOCKER locations.
V
Vincent D.
Rating: 4 out of 5
following a purchase from 29/03/2025
Practical and easy to use. It would be interesting to offer a reduced rate for a shorter duration than a day. In addition to being more attractive for those who stay for a short time, it would free up spaces for others.
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Artemis B.
Rating: 4 out of 5
following a purchase from 23/03/2025
Satisfied from the services provided. The locker was smaller than described but feats 1 large and 1 cabin suitcase.
D
denis C.
Rating: 4 out of 5
following a purchase from 26/03/2025
Practical, reasonably priced. The front door keypad doesn't work very well.
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Amandine M.
Rating: 4 out of 5
following a purchase from 24/03/2025
The entrance door keypad was malfunctioning, I had to try several times. Otherwise, everything is okay, and the place is clean.
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Response from CITY-LOCKER Paris
Hello, Thank you for using our luggage storage service in Paris and for taking the time to bring this issue to our attention. Being very concerned about our customers' satisfaction, we take your feedback into account and always strive to improve our service to better satisfy our clients. We look forward to seeing you again under better conditions at one of our CITY-LOCKER storage facilities.
A
ANNE D.
Rating: 4 out of 5
following a purchase from 23/03/2025
A bit difficult at first to enter. It's not easy for people who are not very familiar with all the codes. I don't know if it could be simpler. But I managed, that's the main thing. Thanks again, Anne Delorme.
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Myriam B.
Rating: 4 out of 5
following a purchase from 17/03/2025
A bit far from the Gare de Lyon with a big suitcase.
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Marie P.
Rating: 4 out of 5
following a purchase from 14/03/2025
The locker was smaller than I thought but fine for my suitcase. I was very lucky to have a locker downstairs because I would never have been able to carry my 26-kilo suitcase upstairs alone. Very secure codes, perfect.
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didier M.
Rating: 4 out of 5
following a purchase from 12/03/2025
Very good
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Gaël B.
Rating: 4 out of 5
following a purchase from 15/03/2025
A bit too expensive after all
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Mario G.
Rating: 4 out of 5
following a purchase from 14/03/2025
Very practical but we would have liked a larger locker
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Hatsue A.
Rating: 1 out of 5
following a purchase from 13/03/2025
After the credit card was charged, confirmation email was sent with passcode section saying ERROR. Contacted emergency phone number but got auto-reply and cut off. This was Thursday afternoon, normal working hours. I was not able to use the locker at all, and still the card was charged. Extremely frustrated with the experience.no star.
Response from CITY-LOCKER Paris
Bonjour,

sorry for the problem you have had.
When you place your booking someone else was doing in the same time and we only have 1 locker left.
The payment of the other one reach first our system and give them the locker. We have send you mail right away and make the refund int the same time.
We are of course so sorry for that but those are things that can happened.
HAvea good day
H
Helena C.
Rating: 1 out of 5
following a purchase from 10/03/2025
I thought the locker was at Gare de Lyon, but in fact it is in Bastille, which is a bit further away. The information on the website is not clear and is confusing.
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Response from CITY-LOCKER Paris
Hello, Thank you for using our luggage storage service in Paris and for sharing your feedback with us. We are sorry if the location of our storage did not suit you. For the one you booked, it is clearly indicated BASTILLE/GARE LYON. Furthermore, the addresses of the lockers are clearly indicated on the website just before making a reservation, along with a map that allows you to locate it in terms of duration and distance from your departure point. We wish you a pleasant day and hope to see you again soon at one of our CITY-LOCKER locations.
F
Fernando F.
Rating: 4 out of 5
following a purchase from 07/03/2025
Très pratique, assez volumineux, suffisant pour trois valises cabines. L'usage est très simple. L'unique bémol c'est l'impossibilité de louer par heure. On a dû payer 12 euros la journée pour 4 heures.
M
Marjorie O.
Rating: 4 out of 5
following a purchase from 09/03/2025
Super and secure
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Véronique D.
Rating: 4 out of 5
following a purchase from 08/03/2025
easy-to-follow procedure. Premises fairly close to a metro station
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Maryline B.
Rating: 4 out of 5
following a purchase from 06/03/2025
No worries when I booked and left my luggage!
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Ryohei K.
Rating: 1 out of 5
following a purchase from 05/03/2025
I could not receive pass code vecause my sms was not functioned. If you notice pass is delivered by sms before booking and paying. I could change. That was waste not only of time but also of money. You should think user information.
Response from CITY-LOCKER Paris
Bonjour,

Merci d'avoir utilisé notre service de consigne à bagages sur Paris et merci d'avoir pris le temps de porter ce problème à notre attention.

Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients.
Les codes vous sont envoyé par SMS et mail et il vous est rappelé dans nos conditions générales de ventes de bine vérifier que vous pouvez recevoir mail et sms.
En cas de problème, une hotline est à votre disposition de 8:00 à 22:00 ; l'avez vous contacté?
Au plaisir de vous revoir dans de meilleures conditions dans l’un de nos CITY-LOCKER.
M
Marco B.
Rating: 1 out of 5
following a purchase from 03/03/2025
The locker is called "Châtelet - Les Halles" but it's actually miles away from the station. We had to walk twenty minutes carrying the bags to get to the place, which is so minuscule you have to take turns to open the lockers, otherwise you can't fit in
Response from CITY-LOCKER Paris
Bonjour,
Merci d'avoir utilisé notre service de consigne à bagages sur Paris et merci de nous faire part de votre avis,

Nous sommes désolés si la localisation de notre consigne ne vous a pas convenu.
Cependant, les adresses des consignes sont clairement indiquées sur le site internet juste avant d’effectuer une réservation complémenté d'une carte vous permettant de la situer en durée et distance par rapport à votre lieu de départ.
Nous vous souhaitons une agréable journée et espérons vous revoir très vite au sein de l’une de nos consignes CITY-LOCKER.
美
美怜 権.
Rating: 1 out of 5
following a purchase from 10/02/2025
ロッカーが高すぎてトランクを預けられませんでした。女性では持ち上げられません。お金だけ取られて最悪です。
Response from CITY-LOCKER Paris
Merci d'avoir utilisé notre service de consigne à bagages sur Paris.
Notre hotline est disponible de 8h à 22h tous les jours pour répondre à vos questions et vous aider en cas de difficulté.
En cas de problèmes techniques, notre hotline peut vous aider à ouvrir votre casier ou la porte, vous assister dans le processus de réservation ou vous envoyer un technicien en cas de problèmes plus graves.
Vous trouverez également un grand nombre de réponses aux questions que vous pouvez vous poser en consultant la rubrique FAQ de notre site internet.
Les réponses qui vous sont apportées sont en 6 langues.
En espérant vous avoir apporté les précisions nécessaires, nous espérons vous revoir au sein de l’une de nos consignes CITY-LOCKER.
E
Elisenda Y.
Rating: 4 out of 5
following a purchase from 28/02/2025
Easy access, lockers not very clean
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Helin B.
Rating: 1 out of 5
following a purchase from 01/03/2025
Very expensive and much smaller lockers than advertised
Response from CITY-LOCKER Paris
Thanks for using our luggage storage service in Paris.
The size of the lockers is H.61cm x W.48cm x D.85cm. This dimension is suitable for most large suitcases and can fit up to 4 luggages ONLY and ONLY if the size of locker is under or equal to the IATA format (55 x 35 x 20cm).
For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information.
Have a good day and hope we will have the pleasure to welcome you in one of our CITY-LOCKER
R
Romain L.
Rating: 4 out of 5
following a purchase from 28/02/2025
Very practical but a bit expensive for only a few hours.
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Mariana A.
Rating: 4 out of 5
following a purchase from 26/02/2025
They must have a toilet
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Monique N.
Rating: 4 out of 5
following a purchase from 03/02/2025
Very easy
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Frédéric H.
Rating: 4 out of 5
following a purchase from 15/02/2025
The price could be modulated in 2 periods during the day.... But the service is TOP
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Shiho S.
Rating: 4 out of 5
following a purchase from 10/02/2025
It was easy to enter the locker room, and the locker was opened and closed smoothly. But l walked a little more than I expected.
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ANTONIO G.
Rating: 4 out of 5
following a purchase from 09/02/2025
Good opinion even though the door was open when we arrived. It would be advisable for the terminal where the key is placed to be protected with some kind of casing. The code can be guessed from the outside because it is not protected.
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Marianne R.
Rating: 4 out of 5
following a purchase from 09/02/2025
The system is very functional and secure. However, be sure to check the address, which is still within walking distance of the halls with suitcases.
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Massimo P.
Rating: 4 out of 5
following a purchase from 10/02/2025
Service very good in a very central Place. Too expensive for 4 hours
A
Aline T.
Rating: 4 out of 5
following a purchase from 09/02/2025
Very good. I'd like to find bigger lockers for a large suitcase.
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ELVIRE D.
Rating: 4 out of 5
following a purchase from 02/02/2025
Simple, practical. Too bad there's no half-day rate.
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Éléonore G.
Rating: 4 out of 5
following a purchase from 02/02/2025
J'ai pu ranger ma valise en toute sécurité donc le locker a parfaitement rempli sa mission, cependant à chaque fois que j'ai essayé de rentrer dans le local (4fois en tout) j'ai dû taper plusieurs fois le code et prendre bien 3/4min au minimum pour rentrer. En dehors de ça, le code pour ouvrir le casier a tout de suite marché et c'était très pratique
M
Martín F.
Rating: 4 out of 5
following a purchase from 02/02/2025
Estuvo bien, centrico y efectivo, no tan caro teniendo en cuenta que París es CARÍSIMO, el único problema fue que el teclado para abrir la puerta de entrada era muy duro y funcionaba mal. Toca mantenimiento
M
Marta M.
Rating: 4 out of 5
following a purchase from 25/01/2025
Correu tudo bem. Só não dou nota máxima porque o horário podia ser até mais tarde. 22h é muito cedo para quem está a passear pela cidade
M
Michel T.
Rating: 4 out of 5
following a purchase from 27/01/2025
Pratique et bien situé. Dommage qu'il n"y ait pas de tarif selon la durée d'utilisation
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