English 
P
Rating: 5 out of 5
Easy to use
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Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 612 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 1 and 5 stars
Reset filtersN
Rating: 5 out of 5
C’était très confortable.
M
Rating: 5 out of 5
Buena ubicación. Las taquillas grandes, entraban 3 maletas pequeñas. Perfecto
C
Rating: 5 out of 5
So easy to use! I was on my way to drop my case at Gare du L’Est when I spotted this place on the way. The location is super easy and central, and the whole thing felt very safe. Quite expensive for the time I used it for, but I was very grateful to have them stored so securely.
A
Rating: 5 out of 5
Very good! 100% recommendable
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F
Rating: 5 out of 5
Really simple and useful
R
Rating: 5 out of 5
Convenient, clean, secure. Easy online booking and payment, top-notch!
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K
Rating: 1 out of 5
The idea is good but leaving everything at the service of a computer is not so good. There is no staff to guide or assist you, much less someone to help you if you make a mistake. There is also no option to change the reservation date, after a mistake, horrible.
Response from CITY-LOCKER Paris
Bonjour Katheryn, Notre hotline est disponible de 8h à 22h tous les jours pour répondre à vos questions et vous aider en cas de difficulté. Les avez vous contacté? En cas de problèmes techniques, notre hotline peut vous aider à ouvrir votre casier ou vous envoyer un technicien.
J
Rating: 1 out of 5
No pongo cero estrellas porque no se puede.
Hice una reserva de una taquilla para dejar mis maletas en Paris y jamás pude usar el servicio. Las claves que me dieron para abrir la puerta y la taquilla, no funcionaron, llamé al teléfono de soporte que tienen, para que me ayudaran y jamás me atendieron. Deje tres mensajes en el contestador y jamás me llamaron para darme soporte. Eso si, los 8€ que pagué por hacer la reserva anticipada, si que los han cobrado. He pedido a PayPal que me devuelvan el dinero que les he pagado, ya que no han cumplido con su compromiso. El servicio de atención al cliente una autentica vergüenza. Jamás volveré a usar City Locker y por supuesto no voy a recomendárselo a nadie. Una estafa y una basura de servicio.
Hice una reserva de una taquilla para dejar mis maletas en Paris y jamás pude usar el servicio. Las claves que me dieron para abrir la puerta y la taquilla, no funcionaron, llamé al teléfono de soporte que tienen, para que me ayudaran y jamás me atendieron. Deje tres mensajes en el contestador y jamás me llamaron para darme soporte. Eso si, los 8€ que pagué por hacer la reserva anticipada, si que los han cobrado. He pedido a PayPal que me devuelvan el dinero que les he pagado, ya que no han cumplido con su compromiso. El servicio de atención al cliente una autentica vergüenza. Jamás volveré a usar City Locker y por supuesto no voy a recomendárselo a nadie. Una estafa y una basura de servicio.
Response from CITY-LOCKER Paris
Bonjour José Maria et merci d'avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients. Au plaisir de vous revoir dans de meilleures conditions.
C
Rating: 5 out of 5
parfait
F
Rating: 5 out of 5
Very convenient service!
M
Rating: 5 out of 5
No left luggage in Gare du Nord station so this was a life-saver
E
Rating: 5 out of 5
Servizio gestito perfettamente.
C
Rating: 5 out of 5
Very good service!
O
Rating: 5 out of 5
Very practical and easy to access.
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G
Rating: 5 out of 5
Instructions to enter the "shop" and open/close the locker arrived as soon as the payment had been done and it was very easy to lock all our bags. Really usefull
H
Rating: 5 out of 5
Very efficient online ordering.
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M
Rating: 5 out of 5
Good service, booked two box, all ok.
G
Rating: 5 out of 5
Fast and Easy service
Y
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend it!
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A
Rating: 5 out of 5
Gare de Lyon lockers were clean and easy to find. Instructions were clear. Let very secure.
S
Rating: 5 out of 5
Easy to find, quick access, and a place to warm up for a few mins while dropping our bags for a busy day in town.
I
Rating: 5 out of 5
Easy to use, lockers only fit 4 carryons, like they say. They were accesible.
C
Rating: 5 out of 5
Very simple process of booking. Good size lockers
C
Rating: 5 out of 5
Easy and convenient
P
Rating: 5 out of 5
Super convenient! Online booking and payment, no need to queue to drop off or pick up your luggage, very reasonable price: one box can hold at least 2 carry-on suitcases, plus coats and small bags... There were 4 of us, so as a precaution I booked 2 boxes. City locker Paris on rue de Lyon is right next to the Bastille metro station, so there's no need to travel miles.
Access is by code at the front door. Once inside, simply go to the terminal and follow the on-screen instructions to unlock your box.
Translated reviews
Access is by code at the front door. Once inside, simply go to the terminal and follow the on-screen instructions to unlock your box.
A
Rating: 5 out of 5
Quick and easy.
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M
Rating: 5 out of 5
Superb concept, quick and easy to use
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R
Rating: 1 out of 5
El servicio es muy util y conveniente, sin embargo los metodos de pago no, el portal de pago no aceptaba mi tarjeta porque no tengo acceso a los mensajes que recibo en ni número de teléfono en otro país
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Response from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. For your information, we do not accept cash payments in order to guarantee a higher level of security in our premises, so that there are no attempts to steal the cash register. As we are very concerned about our customers' satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We look forward to seeing you again under better conditions.
P
Rating: 5 out of 5
Is safe, an easy
A
Rating: 5 out of 5
easy and quick to use, close to Gare du Nord
E
Rating: 5 out of 5
It was very easy to access the room and the lockers. There is no chaperon but the instructions sent are very easy to follow. I would highly recommend it.
S
Rating: 5 out of 5
Very good location, very good secure service, I recommend!
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V
Rating: 5 out of 5
Excellent positions and services
G
Rating: 5 out of 5
Great service
L
Rating: 5 out of 5
Fast, safe and practical!
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F
Rating: 5 out of 5
functional and easy to use.
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A
Rating: 5 out of 5
Ottimo servizio.
A
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
trop pratique comme concept