English 
A
Rating: 5 out of 5
Very easy to use
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Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 1 and 5 stars
Reset filtersA
Rating: 5 out of 5
Serious site, simple and efficient to use.
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V
Rating: 5 out of 5
Easy access via website and followed sms code to open locker
V
Rating: 5 out of 5
Easy to use, reasonable fees and overall good experience.
A
Rating: 5 out of 5
Clear site
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V
Rating: 5 out of 5
Slick and efficient process
A
Rating: 5 out of 5
Very convenient location, spacious locker for 3 cabin bags. A little expensive
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A
Rating: 5 out of 5
Fine
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V
Rating: 5 out of 5
Best service for taking care of your luggage
A
Rating: 5 out of 5
Not applicable
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V
Rating: 1 out of 5
Failed to process payment, then was charged twice and received no response from their support when I reached out.
Response from CITY-LOCKER Paris
Hello We have no records of your request by email. After verification, you have placed 2 very distinct orders with 2 different payment methods. There is no duplicate
V
Rating: 5 out of 5
Utile e facile da usare! Ottima scelta
A
Rating: 5 out of 5
very practical
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V
Rating: 5 out of 5
I can highly recommend Citylocker. We booked in advance and it did everything we needed for our group. We arrived in Paris really early and were staying not far from there so dropped our cases and had all day to sightsee. When we collected them the room had been cleaned thoroughly. We did the same on departure as we were leaving late. It is very secure and although I was little concerned in the beginning I wouldn't hesitate to use Citylocker again. Excellent
V
Rating: 5 out of 5
Easy to order and the info was clear
V
Rating: 5 out of 5
Simple et efficace.
Un tarif demi journée serait pas mal par contre
Un tarif demi journée serait pas mal par contre
A
Rating: 5 out of 5
Easy, practical, I recommend.
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A
Rating: 5 out of 5
Very practical service, only downside: even if you only use it for a few hours, you pay the full rate.
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A
Rating: 5 out of 5
RAS, top service.
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A
Rating: 5 out of 5
very good and easy to use
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V
Rating: 5 out of 5
Very helpful
V
Rating: 5 out of 5
Easy, value for money and close to the station! Would recommend
A
Rating: 5 out of 5
great experience
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V
Rating: 5 out of 5
It was last moment decision. We have made payment and booking staying out of doors of locker... Easy and convinient
A
Rating: 5 out of 5
Quick and easy to use.
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A
Rating: 5 out of 5
Muy buena ubicación. Sin problemas para acceder o abrir las consignas. Caben perfectamente dos maletas de cabina y más equipaje.
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V
Rating: 5 out of 5
Worked well!
V
Rating: 5 out of 5
Safe and fast answer!
V
Rating: 5 out of 5
It was verry simple and good.
A
Rating: 5 out of 5
perfect!
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A
Rating: 5 out of 5
Very good service
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V
Rating: 5 out of 5
Good location, easy to use and very secure. The codes came through immediately once booked.
A
Rating: 5 out of 5
Very easy to use. Very clear explanations for code entry.
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A
Rating: 5 out of 5
Very convenient
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A
Rating: 5 out of 5
Very good
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V
Rating: 5 out of 5
Very convenient and the rate was fair. Lockers held all our gear with room left.
V
Rating: 5 out of 5
Safely store your suitcase in the middle of the city for a small price. Easy and simple to book. Very satisfied and recommended.
V
Rating: 1 out of 5
Terrible, terrible, terrible!!! I booked a locker for 1x day, and had no issues, then emailed to book for an extra day as I could not get to the address by the end of the first day. They sent me an invoice for an extra day, and I promptly paid it. They did not send me a new code to enter the building or unlock my locker. I thought nothing of this, as I assumed I could use the original code they'd sent me. I arrived 40mins before close on the second day to find the original code did not work. Another customer opened the door from the inside, letting me in and I, and 3 others with me, attempted to unlock my locker, but the code did not work. I then realised I might need a new code for a new day and checked my spam mail, I tried calling about 5 times (they do not pick up their phone), I sent them an email. I could not get in touch with them.
At 1:30am the next morning, hours after I'd left, they replied to the email, unhelpully saying 'I sent you the code'. Over the next 4 hours we exchanged 32 emails (they refused to call me or pick up the phone) wherein they accused me of never showing up to retrieve my luggage the day before and not attempting to contact them for help. I provided proof of emails and phone calls, and told them what time to check the security cameras to see we were there. They then sent me an invoice for €15 to pay for another day as 'I had failed to collect my luggage the day before. I reminded them that that was not my choice or my fault.
They got sick of me emailing them eventually and sent me a second invoice for €75: the price they charge for uncollected bagged storage. By this point I had friends waiting for me in Versailles and had to leave Paris. I paid the €15 and told them if I did not see a code in 10mins I'd be calling the police. They then responded that they would not send the code until I'd paid the €75 but, 10mims later, I did receive an email with a new code.
If you value your sanity, money, and the right to your own property, do not use City Lockers.
At 1:30am the next morning, hours after I'd left, they replied to the email, unhelpully saying 'I sent you the code'. Over the next 4 hours we exchanged 32 emails (they refused to call me or pick up the phone) wherein they accused me of never showing up to retrieve my luggage the day before and not attempting to contact them for help. I provided proof of emails and phone calls, and told them what time to check the security cameras to see we were there. They then sent me an invoice for €15 to pay for another day as 'I had failed to collect my luggage the day before. I reminded them that that was not my choice or my fault.
They got sick of me emailing them eventually and sent me a second invoice for €75: the price they charge for uncollected bagged storage. By this point I had friends waiting for me in Versailles and had to leave Paris. I paid the €15 and told them if I did not see a code in 10mins I'd be calling the police. They then responded that they would not send the code until I'd paid the €75 but, 10mims later, I did receive an email with a new code.
If you value your sanity, money, and the right to your own property, do not use City Lockers.
Response from CITY-LOCKER Paris
hello thank you for your message which does not reflect the truth. Here is your real history, you reserved a locker and you wanted the extension, we then sent you the invoice for the payment and payment of the invoice, we sent you the codes by email and text. the next day you came using the wrong code but you never contacted our services for help, otherwise we would have helped you open your locker. We therefore sent you the email indicating that you did not collect your luggage and we sent you an invoice for the payment of the additional day on a commercial basis because otherwise the non-recovery procedure had to be put in place and that you will have cost 75€. You sent us 35 emails to tell us that you just didn't want to pay.... When you paid the €15 bill we immediately texted and emailed you the codes we asked if you would like them. had received and you did not reply, so we sent them to you 3 times. You only answered 30 minutes later... Our hotline is available and responds from 8 a.m. to 10 p.m. every day.
V
Rating: 5 out of 5
Useful service, recommended for tourists.
A
Rating: 5 out of 5
practical, simple and efficient
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