Customer reviews of CITY-LOCKER Paris

They made us book more lockers than we needed and refused to refund the one's we didn't need

Easy to use, quick to book. Very nice. Should be all over

Fast and efficient

Ok ok

Unfortunately this company seems unable to offer a professional service-level.

Easy to manage, very suitable solution if you travel with your backpack f.e.

I was able to reserve and pay for a locker one day in advance and had no issues with the booking. Very simple and easy!

very well

Secure and easy to use

The locker did not close, it was clearly broken. There was shown an "emergency number" between 8:00 and 22:00. We called three times between 11:20 and 11:50, but no one picked up the phone. So, we put our luggage in a different locker. We sent a message and received answer: 'just close it slowly, no problem'. It clearly did not close and was broken. So, the person texted us that a mechanic would look at the problem. We asked for a refund. Subsequently, we did not hear back.
The point of a city locker is to avoid having a hassle with lugage and be able to visit a city without trouble. This clearly did not work and the subsequent service was bad.

Ultra convenient service, easy to access and simple to book!

It's all very simple, from using the quote to using the instructions themselves.

Very good

Customer service does not answer calls. Everything is handled by message, which can take a long time if you're in a hurry. I strongly advise against

Excellent

No complaints. The service matches the offer.

Easy to use.. very good!

Great service and great location. Reasonable rate.

Very useful!

Very convenient and easy to use

Top!

Very practical, simple and effective!

Very well organized, simple route

Easy to place orders on the site. Online payment and immediate confirmation by SMS and e-mail.

Somehow we lost the codes to our locker. City Locker responded to our email within minutes and resent our code.

I booked the day before for the next day and managed to find 2 free lockers.

Super

Perfect

Easy practical secure

need more flexible rates for less hours

Well located, safe, efficient! This locker near the Eiffel Tower enabled us to spend a pleasant last day in the 7th arrondissement before catching our train at the Gare de Lyon.

Ergonomic booking site except that I couldn't select a time slot. So I paid for a whole day even though I only checked in my luggage for 1 hour. Suggestion: add a search engine to select the nearest locker to your destination.

Making a reservation for the day was simple and straightforward. I received a code for the locker immediately via text message.

Very very good

We booked the locker 8 months in advance and we were sent a code with letters as the door code and locker code. When we arrived, we couldn't enter because the lock only accepts numbers (there isn't anyone around, it's a place where you enter with that code). We thought that it was an alphanumeric code but it looks like we received an error message ("BAD") where the code should have been.
We came to the locker on a Sunday, encounter the problem (9:30), and tried calling the "hotline" several times just to be answered by an automatic message and an automatic SMS. After 45 minutes we decided that it was best to leave and try to visit the city with our luggage (it was quite uncomfortable because we were traveling with our child). We also sent an email at 9:45 that was answered at 11:30 just to tell us that we should have called the hotline (we did, it was cold).
In our opinion, the website shouldn't send any letters or errors when the code should be. It's misleading and you only found out at the door. Secondly, the codes should be found under your account on the website. They are only sent once in an email and if you delete or miss that email, you cannot enter (a couple came when we were waiting and had to leave because they couldn't find the email and there was no reply via email or phone).
And lastly, when the place is open, there should be a direct and fast way of communicating with someone. When you hire a service like this, most of the time you are just trying to visit the city for a few hours. Most of the people cannot be in front of the building for 2 or 3 hours just waiting for an answer.
I had a reimbursement the next day (although I had to pay the Paypal fees).
I hope my comments help improve the service.

Easy to order online

Internet booking. Code received by SMS - perfect - no problem accessing our locker.

I felt all my stuff was safely stored during the day I had to spend all around Paris. Great service!

With a Eurostar due to leave Paris at 2pm, we wanted to spend the morning in Versailles but didn't want to cart our luggage there and back. After a quick Google search, we found citylocker within a 10minute walk from where we were staying. I paid online and had a text within seconds with the details or the address and the codes for the locker. The address was not as it seemed on the map on the website, and was actually further from our place than expected, but it wasn't too much of an issue. We got there, got in easily and set our stuff in the large lockers. These really are big enough for several bags, but be warned if you get a top row (you cannot specify) - you could struggle to life heavy bags up there. It was perfect for what we needed, though, and I would definitely use again if I was in need!

Utilizamos éste servicio mis amigas y yo el día que llegamos a París porque el check-in del hotel era tarde y quedamos súper contentas, tanto que volvimos a utilizarlo el día que marchabamos para aprovechar aún más de la ciudad de París sin tener que arrastrar la maleta por todos lados.
La capacidad de una cabina es bastante grande, nos entraron 3 maletas de cabina y una mochila. Asique el precio del taquillero a repartir entre 3 merece totalmente la pena.
Recomendable al 100%