Customer reviews of CITY-LOCKER Paris

We booked the locker 8 months in advance and we were sent a code with letters as the door code and locker code. When we arrived, we couldn't enter because the lock only accepts numbers (there isn't anyone around, it's a place where you enter with that code). We thought that it was an alphanumeric code but it looks like we received an error message ("BAD") where the code should have been.
We came to the locker on a Sunday, encounter the problem (9:30), and tried calling the "hotline" several times just to be answered by an automatic message and an automatic SMS. After 45 minutes we decided that it was best to leave and try to visit the city with our luggage (it was quite uncomfortable because we were traveling with our child). We also sent an email at 9:45 that was answered at 11:30 just to tell us that we should have called the hotline (we did, it was cold).
In our opinion, the website shouldn't send any letters or errors when the code should be. It's misleading and you only found out at the door. Secondly, the codes should be found under your account on the website. They are only sent once in an email and if you delete or miss that email, you cannot enter (a couple came when we were waiting and had to leave because they couldn't find the email and there was no reply via email or phone).
And lastly, when the place is open, there should be a direct and fast way of communicating with someone. When you hire a service like this, most of the time you are just trying to visit the city for a few hours. Most of the people cannot be in front of the building for 2 or 3 hours just waiting for an answer.
I had a reimbursement the next day (although I had to pay the Paypal fees).
I hope my comments help improve the service.

Easy to order online

Internet booking. Code received by SMS - perfect - no problem accessing our locker.

I felt all my stuff was safely stored during the day I had to spend all around Paris. Great service!

With a Eurostar due to leave Paris at 2pm, we wanted to spend the morning in Versailles but didn't want to cart our luggage there and back. After a quick Google search, we found citylocker within a 10minute walk from where we were staying. I paid online and had a text within seconds with the details or the address and the codes for the locker. The address was not as it seemed on the map on the website, and was actually further from our place than expected, but it wasn't too much of an issue. We got there, got in easily and set our stuff in the large lockers. These really are big enough for several bags, but be warned if you get a top row (you cannot specify) - you could struggle to life heavy bags up there. It was perfect for what we needed, though, and I would definitely use again if I was in need!

Utilizamos éste servicio mis amigas y yo el día que llegamos a París porque el check-in del hotel era tarde y quedamos súper contentas, tanto que volvimos a utilizarlo el día que marchabamos para aprovechar aún más de la ciudad de París sin tener que arrastrar la maleta por todos lados.
La capacidad de una cabina es bastante grande, nos entraron 3 maletas de cabina y una mochila. Asique el precio del taquillero a repartir entre 3 merece totalmente la pena.
Recomendable al 100%

Very easy to use! Would 100% use again

Would recommend

The online reservation worked without any problems. The lockers are very easy to use and the location is great. The bus station to the airport is also nearby. I would rent a locker there again at any time.

Simple and practical 5-minute walk from St Lazare station

Service worked very well. It was easy to open the lockers with the received code and I was able to store my luggage with no problems.

Simple and smooth process - would recommend

Conveniently located, easy to find.

good service.

it was so easy and comfortable

Fast, clear booking

Worked perfectly

The website was very easy to use and once we arrived at the destination, everything was very clear, door code then locker code.

Very efficient and great after-sales service. Many thanks again :)

Easy to use

Good value for the money and it's really close to the Eifel Tower.

Easy booking and payment, maybe a bit expensive

Very good, great service. I would recommend

Excellent

Efficient service that relieved us of our heavy luggage on our last day.

It was a great experience, essay to find, good location and very independent check in and out.

Very easy

Very friendly and easy to use, it was a very good experience

archi pratique, je me souviens il y a plusieurs années avec ma mère nous était dit "pourquoi y'a pas des lockiers dans les grandes villes comme au collège pour mettre ses affaires c'est chiant les valises les sacs et tout", et city locker c'est exactement ça, encore un business que je missent faute de capital, je suis si triste...... mais bravo city locker, j'ai pu faire de la trotinette éléctrique dans paris en roue arrière avant de reprendre un train avec ma femme dans le sac!

Perfect

Simple to use. Easy to find your way around.

Location, times and speed make this service really convenient.

Very practical

Easy to use.

Unable to enter the code correctly despite repeated attempts, we had to call the correspondent, who was very unfriendly. He looked down on people.
Had to change the temporary code 2x.
He was also on the phone with someone else.
In short, to be avoided.

Easy system to open both entry door and the locker.

very near to train station all instructions are very easy to follow

Everything went well with my order, nothing to complain.

very well

Located in nice place very helpful for travellers