Customer reviews of CITY-LOCKER Paris

We are so sorry for the problem you have had but after checking your customer's information it appears that the given information (email) could have been wrong; that is may be why you did not received your codes; We wish to remind you that you that as per our general terms and conditions it is under your responsability to be sure to provide a valid email and phone number otherwise we cannot send you the codes. Please get in touch with [email protected] to have more information.

Bonsoir First of all sorry if you have had a problem with our service. In order to find the best commercial solution for you please contact [email protected]. We need more information to understand what happened. are you sure you went yo the good address? If not it is normal you could not open the door as each address and lockers has his own codes. Which number you have dial to contact the hotline? Thank You and once again sorry

Bonsoir Thanks for using our service and sorry if you have had problem. We have check our system and video and are a little hit surprised as it seemed nothing happen. Just to be sure could you please tell us whether you called the hotline? Thank you in advance so that we can see what happened if something happen of course Merci

Hello, We don't understand your comment because we never get a call from you even if you had not receive your codes. Can you remove your comment please ? We wish you a great day.

Hello sir and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We note that despite this you were still able to use your locker and are therefore surprised by your rating. We look forward to seeing you again under better conditions.

Bonjour Ulrich we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem. Could you please resend your mail to [email protected] so that we can answer it. Merci

We are so sorry for the problem you have had. You should have called the hotline available every day from 8.00 am to 10 pm to get assistance and be avale to use our service. Please send us an email at [email protected] to get a refund the 15€ not 18€ that you have paid We take the opportunity of your feedback that booking is mandatory to get your codes to use our service. Once again sorry for the problem

Bonjour Thanks for your message We have check in our systems and see that you have open your locker at 12:18 am and reopen it at 18:40. As you are the only one to have the codes who cannot be? We have also check our camera and your locker has been used. Why are you asking for a 30€ refund as you only book and used one? For some reason we do not understand you are lead. Send us your video it will e very interesting. Other people outside at the same time where propanly booking ….

Hello We are very surprised to read your message because our system informs us that you dropped off your belongings at 10:37 and picked them up at 18:33. Our system allows us to track locker opening times. What's more, you are not asked for a code to exit. We have just sent you an e-mail to get more information so that we can of course reimburse you if you have really encountered a problem.

Thanks for using our service and sorry for the problem you have had. Could you please give us more information about what happened as it sounds that you have not contact us either by phone or mail to help you. That will helped us understanding what happened with your booking Thank you very much

Bonjour Sorry you did not found us as we are outside the railway station as clearly indicated in our booking confirmation. Address and direction are indicated by google map on our booking confirmation. The hotline can be reach by phone and not mail especially for emergency. We will be very happy to offer you a credit note valid 6 months even though we are not responsible for this matter. Please contact [email protected] Thank you

Thanks for your feedback and sorry for the problem you have had in using our service. The statement of the opening of door and lockers of your bookings shows that you have : - dial your codes and open the door 5 times : 9:11am /9:14am/9:16am/11:45am/17:09pm - dial codes and open the locker 3 times : 9:16am/11:45am/17:09am As you were the only one to have those codes unless tou gave them to someone else it sounds you have used our service.

Bonjour Thanks for using our service To be able to give an appropriate answer ton your advice and feedback could you please tell us which station you are talking about? Are you sure you did book the right location according to where you were staying? Please help us giving you the best answer. Thank you

Sorry you have had a problem in using our service. No problem has been reported by you or other people that day and we have check in our system and it reports that the locker has been open at 12:50:56 the 1rst time and 12:51:15 the second time May be you just do not pull the door? Further more no message has been left on our hotline mentioning any problem. When you call the hotline it asks you in 3 languages to leave a message in case of emergency so that we can call you back. Could it be you have not called the right number? And finally we have check the phone number given by you and didn't find any call; have you used another tel number? Please get in touch with our custumer's service so that we can face this problem and of course refund you if we considered it is a technical problem

Hello Alan, Sorry for the late answer, we are actually making the refund for your January 25th booking, you will receive it very soon. We hope to see you again in one of our storages very soon, have a great day !

Hello, Thank you for your opinion, Regarding our locker's size, you can fit 4 cabin luggage according to the IATA standard or one large suitcase. Furthermore, you could have reach our hotline (which is available in French, Enligsh and Spanish) and we would have changed your defaulting locker. CityLocker's team wish you a great day !

Hello Bianca, Thank you for your opinion, We are sorry you had troubles during your visit, in case of any problems do not hesitate to call the hotline. As soon as we were informed, one of our members came to solved the issue. After checking, we have refunded you on an exceptional and commercial basis. CityLocker's team wish you a great day !

Hello Narhisa, Thank you for your opinion, we are sorry that you had troubles during your visit. However, after checking, you only used one locker among the four that you booked and never called the hotline to get a refund, we could have helped you with your problem. We wish you a great day from the City Locker's Team.

Hello Theo, Thank you for sharing your opinion, the prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.

thank you for your message. you have contacted our hotline available every day from 8 a.m. to 10 p.m. when you call you automatically receive a text message which must be answered .... you have not answered the text message so it is difficult for our teams to answer you ...

Hello, Thank you for using our lockers, we are sorry that you had troubles during your visit. However, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. Regarding the refund, as indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable or refundable, only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement

Hello As indicated in the General Terms and Conditions of Sale (which you validated when you placed your order) and in accordance with the provisions of article L. 221-28-12° of the French Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.

Hello Thank your for your message, As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.

Hello When you call the hotline, you receive a text message, just answer it. Just answer it to get help from the hotline otherwise we don't know your question In addition, after verification, it turns out that the locker works very well and has no information note indicating that it is defective... it was checked on October 28 and it was perfectly functional in summer since he served on the 29th the 30th November 1st .... You just have to talk about the deposit that tells you how the locker closes .... I also notice contrary to what you say that the very exceptional reimbursement has already been made. Your message therefore does not reflect the truth and only serves to harm you and oddly our competitor (one could believe that you work for them)

Hello Before leaving us such a notice, it may be a good idea to contact the hotline that could have caused this incident. But you have chosen not to contact us and let your anger be expressed here We will not do the same things and we will do the checks and contact you directly We have just checked and your statements are false, there is only one payment and one order.

When you call the hotline, you will automatically receive a text message to which you must reply Our hotline will be able to help you ;)

Hello Monica, We are sorry that you had a bad experience with one of our locker. However, our hotline is totally reachable to help you when you have a problem with a locker. It's unfortunate that you did not try to call our assistance. Have a good day from the City Locker's team.

Hello Thanks for your feedback Taking an order online takes less than 2 minutes if you follow the steps correctly without returning. This should not be seen as a constraint but just a time saver. You book while being in your transport to arrive and drop off directly. And if you have any questions, our hotline is available from 8 a.m. to 10 p.m. every day.

hello. thank you for your message. I assure you tower is working properly and you yourself have been able to verify that tower is working because your uber driver was able to easily use the service... are we responsible if you did not succeed?? have you contacted our hotline which is available 7 days a week from 8 a.m. to 10 p.m. and who could help you open the door and locker remotely??? we weren't lucky enough to have you online it's because everything went well contrary to what you say .... the disaster scenario to harm is useless ... it was enough to contact the hotline if you really had a problem ....

Hello Thank you for your message which surprises us and does not reflect the truth As our teams told you, the locker works very well but you did not manage to use it (the other customers manage to open and close it without problem) However, as you recommended a locker, we had very exceptionally refunded the first locker... Hence our misunderstanding of your message which only aims to harm our reputation

Hello Lukas, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.

Hello Наталья, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per luggage. We hope to see you again and wish you a pleasant day!

Thank you for your message. Let's remember the truth. As soon as you place your order, you know the opening hours (8 a.m. to 10 p.m.). For the security of the premises and the luggage present in the lockers, we want security to be optimal. You preferred to come at closing time it's your choice but you knew there was a risk when you arrived at the door at 9:59 p.m. and 33 seconds the hour is the hour, after the hour it is not the hour anymore Our security service has asked you to leave the room because the alarm has gone off and has warned you that the Police will intervene because the alarm is ringing... This story is less Hollywood than yours, but it aims to tell the truth.

Hi Joëlle, On the website it says From 2€, you have access to the information on the website The price is 12.00€ or 15.00€/day per locker, depending on location, for one day (8:00-22:00) (15.00€/day on weekends and public holidays) For multi-day bookings, prices are on a sliding scale. Certain days benefit from special offers, down to 2€/day. For 3-day bookings, the 3rd day is 50% off. Locker sizes are clearly indicated as L 48 cm x H 61 cm x D 85 cm, and can hold up to 3 suitcases.

Hello Pedro, Our hotline is available from 8 a.m. to 10 p.m. every day to answer your questions and help you in case of difficulty. In the event of a technical problem, our hotline can help you open your locker or send you a technician.

thank you for your message Gabriele We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.

Hi Valérie, On the site it says From 2€, you have access to the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day.

Hello You contacted us following your cancellation of your trip to Paris. As we have told you, we are not responsible for the cancellation of your trip and our general conditions of sale are clear on this subject and you validated them when you made your reservation. As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement. We offered you a credit note that you declined.

Hello Thanks for your message You contacted us following your cancellation of your trip to Paris. As we have told you, we are not responsible for the cancellation of your trip and our general conditions of sale are clear on this subject and you validated them when you made your reservation. As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement. We offered you a credit note that you declined.