Customer reviews of CITY-LOCKER Paris

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
5 9 876 85% 4 1 154 10% 3 295 3% 2 117 1% 1 168 1%

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

1 star review

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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/09/2021
There was a mistake and I paid twice and didn't get any solution.. Just "to pay" so definitely I won't recommend this service
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Response from CITY-LOCKER Paris
Hello, As we explained to you, in your case, as you validated it during your booking, our general conditions of sale specify that the service is not refundable in your case.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 14/11/2021
It didn’t work… we lost a lot of time to call for help
Response from CITY-LOCKER Paris
Hello We remind you that our telephone hotline is available from 8 a.m. to 10 p.m. every day.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 25/10/2021
Locker codes didn’t work. Customer service was not available to help. When they finally reached back it was 30 mins after we attempted to drop off luggage, so we had already hopped on our train. Customer service blamed us for “entering the code wrong” - no acknowledgement that we were provided wrong codes.
Response from CITY-LOCKER Paris
Hello Our hotline is open from 8 a.m. to 10 p.m. We remind you that all the other customers managed to enter and that after verification you had not entered the correct codes, that is why you could not enter.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 11/12/2021
Did not reply at all
Response from CITY-LOCKER Paris
what do you want to tell us?
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 09/10/2021
I repeatedly tried to contact management about my reservation. They failed to reply. Ridiculous!
Response from CITY-LOCKER Paris
Our customer service is available from 8 a.m. to 10 p.m. by email and by phone
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/06/2021
technical problem with the locker. Call to a technician, not very friendly
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Response from CITY-LOCKER Paris
Hello, our hotline is available from 8am to 10pm and may have helped you open your locker or sent a technician to your location to solve your problem.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2021
The trains never arrived.
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Response from CITY-LOCKER Paris
Hello You must be mistaken, we do not manage trains We are a luggage repository
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/03/2021
Thieves.
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Response from CITY-LOCKER Paris
We would like to remind you of the response we gave you at the time concerning your request for a refund for a locker you did not wish to use: "We would like to inform you that in accordance with our General Terms and Conditions of Sale that you validated when you placed your order, the service is non-refundable except in the event of technical incident(s). In your case, we will not be able to proceed with a refund following the cancellation of your reservation. Thank you for your understanding. "
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