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L
Rating: 4 out of 5
The attention was good, easy to handle, but it seemed a bit expensive for the short time we had the suitcase.
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Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 992 published reviews
Summary of reviews
City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.
Reviews 2, 3 and 4 stars
Reset filtersF
Rating: 4 out of 5
I really like it, very easy to use, it's just that it would be good if they added a service that is by the hour as well.
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F
Rating: 4 out of 5
Very convenient. Worked just as described. Lockers are generously proportioned. Will definitely use again. Would be 5-star review if it were not for the small stuff room at the location we used.
M
Rating: 4 out of 5
Very good but it's a shame to have to pay for 24 hours when we only need a few hours
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E
Rating: 4 out of 5
Satisfied with this service, the location and the ease of use. Too bad we can't limit the number of hours in the day and thus the price.
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M
Rating: 4 out of 5
The external access keyboard should be updated, some keys do not work well. I had to repeat the access procedure several times. A new system could be enabled that recognizes the reservation with NFC and opens the door.
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A
Rating: 4 out of 5
Los compartimentos son grandes, el único problema es que no puedes elegir la taquilla y si tienes maletas muy grandes y pesadas lo ideal es elegir una taquilla baja, pero te puede tocar una en lo alto...
J
Rating: 4 out of 5
It's a good place to leave your luggage.
C
Rating: 4 out of 5
Easy to book, easy to use, and easily accessible. However, the price was relatively high, and I would have appreciated a wider range of options.
M
Rating: 4 out of 5
Everything perfect, access to the door and the contracted ticket office
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F
Rating: 4 out of 5
Very convenient
G
Rating: 4 out of 5
A bit far from Gare de Lyon, otherwise perfect!
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L
Rating: 4 out of 5
a bit far from the subway station, despite this excellent locker and easy to use with the instructions that arrive by email
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V
Rating: 4 out of 5
Simple and fast service. However, the place deserves to be refreshed.
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S
Rating: 4 out of 5
The lockers are adequately spacious and in good locations. The only issue I had was that the door to enter the locker area (the store front door) were super heavy to open due to the automatic closing mechanism. This was especially problematic when trying to enter the door with heavy or multiple luggages. Other than that everything was great.
P
Rating: 4 out of 5
Very practical. Easy to access. Too bad you can't book for a shorter duration.
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B
Rating: 4 out of 5
Good service But not correct the size it says , only fits 3 carry on
C
Rating: 4 out of 5
Worked, but is expensive
M
Rating: 4 out of 5
Useful
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T
Rating: 4 out of 5
A simple and good system for storing luggage in Paris. The price of 15€ is a bit too high.
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C
Rating: 4 out of 5
Un peu cher mais fonctionne bien.
A
Rating: 4 out of 5
comfortable and fast, highly recommended. I would have appreciated the option to select a time slot and pay only for the actual time of locker use.
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M
Rating: 4 out of 5
The place works very well, but there are two steps to enter and you need to hold the door at the same time that you climb the steps and lift your suitcase. I think that once you enter the code to open the door, it should open automatically.
N
Rating: 4 out of 5
Perfect location, instructions and access to store any luggage in their large lockers, quite safe, the only downside is the price as I find it excessive (12€ per locker per day) I used 1 locker to store 2 hand luggage backpacks for 9 hours and they charged me 12€
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J
Rating: 4 out of 5
Easy and accessible, good user instructions. Slightly expensive however, for what you get
M
Rating: 4 out of 5
Very close to Place de La Bastille. The door did not open with the provided code and there was no bell to ask for assistance, only a number that did not answer immediately but to which it was necessary to leave a message. If it hadn't been for a French tourist, we would have had a big problem, as the timing was tight to get to the station on time.
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J
Rating: 4 out of 5
Good service but a bit far from Chatelet-Halles
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N
Rating: 4 out of 5
Easy to use- large lockers- value for money if you need locker for more than a few hours
B
Rating: 4 out of 5
Very good
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C
Rating: 4 out of 5
Excellent place I just needed a bit more information about the location
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G
Rating: 4 out of 5
Good, reliable service. One star off for the high price! It’s cheaper at Montparnasse—why not at Gare du Nord?
D
Rating: 4 out of 5
Easy to find, Easy to use. Locker will only fit one large suit case and a few smaller items.
S
Rating: 4 out of 5
Extremely practical system. Too bad you can't change a reservation for another city-locker online. It's also a shame that the rates are calculated based on the days of the week, we are not at a hotel. But the service is there and works perfectly.
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A
Rating: 4 out of 5
Very good, and easy to use I would just like it to work until 24h
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M
Rating: 3 out of 5
Size is okay, but too expensive.
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Response from CITY-LOCKER Paris
Dear Michael,
Thank you for your feedback. We are glad that you like the size of our products. We appreciate your comment on pricing and will take it into our considerations.
Best regards,
the CITY-LOCKER Paris team
Thank you for your feedback. We are glad that you like the size of our products. We appreciate your comment on pricing and will take it into our considerations.
Best regards,
the CITY-LOCKER Paris team
E
Rating: 4 out of 5
The boxes are smaller than expected, but very secure
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J
Rating: 4 out of 5
Attention, when I picked up my luggage, it seems to me that the locker below mine opened at the same time as mine. It was empty. Otherwise, it wasn't very far from the Gare de Lyon and even closer to Bastille.
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M
Rating: 4 out of 5
Goed geregeld! Kluizen waren wel iets kleiner dan aangegeven, wij hadden een grote koffer en een kleine trolley, en we moesten proppen om ze er samen in te krijgen. Verder prima te doen!
C
Rating: 2 out of 5
I had a locker at the very top. When you declare large luggage weighing 20 kg or more, it's not optimal. As a woman alone, it's not feasible. I won't book here again. Phone service to change the lockers is unreachable.
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Response from CITY-LOCKER Paris
Thank you for using our luggage storage service in Paris.
Our hotline is available from 8 AM to 10 PM every day to answer your questions and assist you in case of difficulties.
In case of technical problems, our hotline can help you open your locker or door, assist you in the booking process, or send a technician in case of more serious issues.
You will also find a large number of answers to questions you may have by consulting the FAQ section of our website.
Our hotline is available from 8 AM to 10 PM every day to answer your questions and assist you in case of difficulties.
In case of technical problems, our hotline can help you open your locker or door, assist you in the booking process, or send a technician in case of more serious issues.
You will also find a large number of answers to questions you may have by consulting the FAQ section of our website.
E
Rating: 4 out of 5
Easy to use