Customer reviews of CITY-LOCKER Paris

9,5 /10

Based on 11 614 published reviews

5 9 880 85% 4 1 154 10% 3 295 3% 2 117 1% 1 168 1%

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 2, 3, 4 and 5 stars

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Julio Cesar C.

Published on 04/11/2023 à 19h41 following a purchase from 25/10/2023

I love you service

Antonio P.

Published on 04/11/2023 à 19h30 following a purchase from 31/10/2023

Easy, fast, safe.

Arne H.

Published on 04/11/2023 à 18h23 following a purchase from 17/10/2023

Very good.

Alexander B.

Published on 04/11/2023 à 11h17 following a purchase from 31/10/2023

Good option if need a storage for your suitcase

Sarah T.

Published on 04/11/2023 à 09h51 following a purchase from 25/10/2023

Relatively easy to find, secure location. Easy to follow instructions for using the lockers. Would say the lockers don't fit 4 cases easily!

Allan S.

Published on 04/11/2023 à 00h25 following a purchase from 26/10/2023

Wasn't the first result on google, but I am glad I scrolled down and found this as it was true Lockers and fully automated service. I booked it whilst on the train to the station and it was all sorted by the time I arrived.

Sarah S.

Published on 03/11/2023 à 22h21 following a purchase from 26/10/2023

Excellent. Easy to find, easy to access using the codes that were emailed to me. Felt really secure and had no issues at all. We rented two lockers for 4 cabin bags and four rucksacks, which was ample room.

Apurv Singh G.

Published on 03/11/2023 à 20h29 following a purchase from 29/10/2023

The website was good and easy to operate and pay

Barbara E.

Published on 03/11/2023 à 19h18 following a purchase from 17/10/2023

Ist was perfekt. And Easy.

Petr M.

Published on 03/11/2023 à 17h56 following a purchase from 23/10/2023

Surprisingly expensive to leave a small backpack in a storeroom for 3 hours.

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Response from CITY-LOCKER Paris Published on 03/11/2023

Hello Petr, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or a maximum of 3.75€ per baggage for one day (8:00-22:00). Question: why use our service if you think it's too expensive? Our prices are clearly displayed so you can see immediately how much it's costing you? We look forward to hearing from you and wish you a pleasant day!

Jérôme D.

Published on 03/11/2023 à 14h42 following a purchase from 26/10/2023

Simple and practical.

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Anne R.

Published on 03/11/2023 à 12h13 following a purchase from 20/10/2023

Some of the locker doors are broken and left wide open; no one repairs them, which isn't reassuring when you're leaving your luggage. What's more, the locker doors are made of plywood, and one of those we had reserved was half torn off. We'd have to invest in sturdier equipment (metal) and hire staff for maintenance and surveillance. Automation is handy, but it can't replace human beings. For the (high) price, we expect more security. We get the impression that City Locker wants to make as much money as possible on the backs of its customers, with as little investment as possible. This does not reflect well on the company.

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Response from CITY-LOCKER Paris Published on 03/11/2023

Hello Anne Thank you for taking the time to leave a review of our service. We're sorry we didn't fully meet your expectations. More details from you about your experience would help us improve the quality of our service. To answer your questions: - if the doors are open, it's only because previous customers didn't close them after retrieving their luggage - the doors aren't made of plywood but of a much stronger material, the composition of which we won't give you for obvious reasons of confidentiality, but you should know that there is metal inside. - In your case, why didn't you call the hotline to cancel your reservation, as we note that you used our service even though you were very concerned? We hope to see you again very soon in one of our City locker spaces Thank you.

maliheh Y.

Published on 03/11/2023 à 10h15 following a purchase from 30/10/2023

Everything went smoothly and easy

Manuela R.

Published on 03/11/2023 à 09h11 following a purchase from 29/10/2023

IT was all satisfactory easy and uncomplicated.

Anne-Marie F.

Published on 03/11/2023 à 08h54 following a purchase from 24/10/2023

Very handy and affordable option which is close to the station and importantly secure.

FUSAE A.

Published on 03/11/2023 à 07h17 following a purchase from 28/10/2023

The locker size was wide and easy to use.
The specified locker was easy to put at the bottom,but it was difficult to put heavy luggage at the top.
At the time of reservation,it is good to check the weight of the luggage.

Ian J.

Published on 03/11/2023 à 01h11 following a purchase from 29/10/2023

Easy to follow and worked a treat. Very convenient for both Gare du Nord & Gare de l'Est. Big lockers.

Rafal O.

Published on 02/11/2023 à 22h12 following a purchase from 25/10/2023

Very good nice. And easy

Sarah B.

Published on 02/11/2023 à 15h45 following a purchase from 29/10/2023

everything worked perfectly

Doruk C.

Published on 02/11/2023 à 15h39 following a purchase from 21/10/2023

It was super easy process. We were bag-free for the whole day.

William M.

Published on 02/11/2023 à 11h35 following a purchase from 17/10/2023

316748261

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Maria Katrina C.

Published on 02/11/2023 à 07h57 following a purchase from 20/09/2023

easy to find, instructions are easy to follow. the lockers are clean and spacious

江

江里子瓦.

Published on 02/11/2023 à 04h57 following a purchase from 29/07/2023

荷物を預けることで、治安の悪い地域を、身軽に散策できた。

Ion M.

Published on 01/11/2023 à 23h36 following a purchase from 28/10/2023

Easiest way to have your luggage stored. Easy access to the storage room, big locker and good price. I totally recommend!

Melissa E.

Published on 01/11/2023 à 16h20 following a purchase from 28/10/2023

A great service for people who need to leave belongings for the in between times of a hotel/Airbnb checkout and a later flight.

Zackory B.

Published on 01/11/2023 à 15h29 following a purchase from 09/10/2023

Had no issues! Booked in advance and received our codes quickly.

Jürgen H.

Published on 01/11/2023 à 15h23 following a purchase from 16/09/2023

I have to enter the codes several times, that costs me a lor of time

Response from CITY-LOCKER Paris Published on 01/11/2023

Hello, Jürgen Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. As a reminder please dial your codes for the door as well as for the locker as it has been sent to you #xxxxxx# for the door and #xxxxxx#xx# for the locker In case of mistake you have to start from the beginning. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team

Norah R.

Published on 01/11/2023 à 14h37 following a purchase from 22/10/2023

Great place to store luggage for the day!

Armin K.

Published on 01/11/2023 à 12h09 following a purchase from 16/10/2023

It worked

Solenn J.

Published on 01/11/2023 à 11h59 following a purchase from 16/10/2023

nothing to say, good

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França R.

Published on 01/11/2023 à 11h56 following a purchase from 22/10/2023

Excellent experience! Highly recommended

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Nicolas B.

Published on 01/11/2023 à 11h37 following a purchase from 28/10/2023

Very practical, just a stone's throw from the city

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Caroline F.

Published on 01/11/2023 à 11h03 following a purchase from 26/10/2023

Well located, practical. Keypad panel for typing codes a little tired, needs repeating a few times.

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raphael douglas B.

Published on 01/11/2023 à 01h45 following a purchase from 29/09/2023

All went well

Emma W.

Published on 31/10/2023 à 23h02 following a purchase from 23/10/2023

Easy to use, in a convenient location. Would be good if there were cheaper rates for a short length of time.

Delphine T.

Published on 31/10/2023 à 15h30 following a purchase from 26/10/2023

Very simple

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Sebastián R.

Published on 31/10/2023 à 14h42 following a purchase from 21/10/2023

Easy way to reserve your locker, easy to arrive

Gilles M.

Published on 31/10/2023 à 12h39 following a purchase from 26/10/2023

Very practical. Works as expected.

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Laurence M.

Published on 31/10/2023 à 11h20 following a purchase from 06/10/2023

Very practical

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Sasha P.

Published on 31/10/2023 à 11h16 following a purchase from 27/10/2023

Our Eurostar train didn't leave till 9pm and we had to leave our apartment by 11:30am. Having these lockets available meant we didn't have to drag our cases around all day while we were shopping & sightseeing. We managed to get 4 small cases in the lockers. There's a few city locker sites available in the city and we were able to book online that morning for the closest one to us.