Customer reviews of CITY-LOCKER Paris

9,5 /10

Based on 11 614 published reviews

5 9 880 85% 4 1 154 10% 3 295 3% 2 117 1% 1 168 1%

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 2, 3, 4 and 5 stars

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William V.

Published on 31/10/2023 à 10h54 following a purchase from 27/10/2023

Nice

Ajit G.

Published on 31/10/2023 à 10h42 following a purchase from 21/10/2023

Excellent. Easy and convenient

Selina L.

Published on 31/10/2023 à 09h16 following a purchase from 27/10/2023

Had an emergency and no one called me back, it was a nightmare. After a few hours I just got a refund with a message “we’re sorry but we were fully booked”.
The emergency number is therefore not an emergency number. I even headed to the “back office of city locker” but that didn’t exist anymore.
So all in all, if you have to catch a flight rather use “Bounce” it was way, way better!

Response from CITY-LOCKER Paris Published on 31/10/2023

Hello, Selina Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team

WILLIAM P.

Published on 31/10/2023 à 07h25 following a purchase from 09/10/2023

very well

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Christian F.

Published on 30/10/2023 à 23h21 following a purchase from 21/10/2023

Location of the locker room, very close to the side entrance of gare de l'est. Just mind the stairs you need to take, no lift, so with heavy luggage it could be a problem. No problem with business luggage. Everything worked hazzle free, order, door code, locker code. The door needs quite a strong push to be opened, this could be looked after.

Pedro F.

Published on 30/10/2023 à 23h02 following a purchase from 25/10/2023

Easy to access and affordable. Would highly recommend

marina C.

Published on 30/10/2023 à 22h25 following a purchase from 21/10/2023

Fantastic service, safe and trouble free. The locker is big enough for 2 trolleys and several bags, such laptop bags. It was my first time but I will definitely use this again e

Amos C.

Published on 30/10/2023 à 17h27 following a purchase from 25/10/2023

Large locker, clean interior

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Pamela P.

Published on 30/10/2023 à 13h24 following a purchase from 22/10/2023

Safeb place

Ide N.

Published on 30/10/2023 à 12h10 following a purchase from 20/10/2023

Website is accessible and easy to use but the lockers are smaller than we were let to believe. There's no way a single locker can contain 4 normal-sized suitecases.

RICHARD O.

Published on 30/10/2023 à 10h17 following a purchase from 26/10/2023

Fast easy booking.

Hiroki K.

Published on 30/10/2023 à 09h09 following a purchase from 26/10/2023

Thank You！

Isabelle F.

Published on 29/10/2023 à 22h37 following a purchase from 24/10/2023

Safe luggage

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Mariana B.

Published on 29/10/2023 à 22h20 following a purchase from 23/10/2023

A reserva no site foi bem fácil e intuitiva. Recebi o codigo por e-mail, sao 2 codigos, um da porta e um do locker. Encontrar o endereço também foi fácil. Digitei o código de forma pausada (como informado em um aviso no local) e funcionou perfeitamente.

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Laurence R.

Published on 29/10/2023 à 21h44 following a purchase from 25/10/2023

Fine

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Vincent W.

Published on 29/10/2023 à 19h40 following a purchase from 25/10/2023

Very practical and secure

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Anna D.

Published on 29/10/2023 à 12h38 following a purchase from 25/10/2023

To get access to the lockers and to pay for the service you need a good internet connection which is very bad in this area. Lockers itself very good but the price is very high.

Florence P.

Published on 29/10/2023 à 11h42 following a purchase from 05/10/2023

The site is well designed and easy to use.

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Roman Orlando D.

Published on 29/10/2023 à 09h02 following a purchase from 25/10/2023

Easy to book!

Keisuke M.

Published on 28/10/2023 à 10h09 following a purchase from 24/10/2023

The box is small. I needed to book some other box again. I needed to reopen the door so I can open the other box.

Response from CITY-LOCKER Paris Published on 28/10/2023

Hello, Keisuke Thanks for using our service and sorry it does not reach your expectations. The locker’s size is exactly the one indicated in our website : The size of the lockers is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm). Regarding the second part of your comment not sure to understand what you mean; maybe you could give us more details? Or maybe you wanted to point out that you can happen the locker as many time as you want during your booking without paying again? Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team

max J.

Published on 27/10/2023 à 22h30 following a purchase from 22/10/2023

Straight forward, easy to use, large space for multiple bags

Pietro S.

Published on 27/10/2023 à 18h35 following a purchase from 04/10/2023

Very useful

Hiroshi N.

Published on 27/10/2023 à 16h04 following a purchase from 22/10/2023

Your site is easy to understand and I am satisfied.

Anna F.

Published on 27/10/2023 à 16h03 following a purchase from 23/10/2023

Einfache Bedienung, kurzfristige Buchung war möglich.

Ryoma M.

Published on 27/10/2023 à 10h40 following a purchase from 15/09/2023

Good

Martina B.

Published on 27/10/2023 à 10h26 following a purchase from 22/10/2023

Durch die gute Navigation haben wir den Raum / das Gebäude sehr gut gefunden. Die Pinnummern passten und alle vier 55er Koffer passten rein.

karen S.

Published on 27/10/2023 à 10h08 following a purchase from 22/10/2023

Very helpful possibility which I do recommend and would use again. It took some time to discover how to unlock the locker which is the only thing which I think could be improved (leave a visible sign for customers inside; the existing model wasn´t easy to find if you are in a hurry). Also, it would be nice if the entrance area would be tidier.

Maria Cristina C.

Published on 27/10/2023 à 07h39 following a purchase from 17/10/2023

Little dirtyserves what it iis made for

Response from CITY-LOCKER Paris Published on 28/10/2023

Hello, Maria Cristina Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. The inside of the lockers are cleaned every 2 days and the shop everyday. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team

Julius S.

Published on 27/10/2023 à 05h02 following a purchase from 15/10/2023

Very practical, better open same counter at train station or airport it will be much help

Amélie B.

Published on 26/10/2023 à 18h07 following a purchase from 17/09/2023

Lockers a little too small compared to the measurements on the site, but otherwise no worries!

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Nuria P.

Published on 26/10/2023 à 13h39 following a purchase from 17/10/2023

Very safe!! Easy to find the lockers. Big bags fit without problem!!

Gergő G.

Published on 26/10/2023 à 13h17 following a purchase from 10/10/2023

Easy access, useful

Georgiana G.

Published on 26/10/2023 à 12h15 following a purchase from 22/10/2023

Close to metro or RER, easy to access. When I booked I didn’t receive all the information in the email but I called and everything was resolved in less than 5 min.

Manuel Z.

Published on 26/10/2023 à 06h57 following a purchase from 17/10/2023

The reservation was fast and clear.

Alistair L.

Published on 26/10/2023 à 02h25 following a purchase from 16/10/2023

The site was easy to navigate and gave measurements of locker size.

Alf M.

Published on 25/10/2023 à 23h09 following a purchase from 16/10/2023

Fue todo como se describió y sencillo de usar.

Anja K.

Published on 25/10/2023 à 12h07 following a purchase from 19/10/2023

Very easy and safe.

Sheeba A.

Published on 25/10/2023 à 09h58 following a purchase from 21/10/2023

Excellent support

Lindsay H.

Published on 25/10/2023 à 06h15 following a purchase from 16/10/2023

Easy, clean, straightforward, great location!

Wiktoria B.

Published on 25/10/2023 à 00h38 following a purchase from 12/10/2023

everything was okay but i think it would be easy to guess codes for other lockers