English 
V
Rating: 4 out of 5
Very easy to order and complete information was sent quickly.
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 2, 3, 4 and 5 stars
Reset filtersV
Rating: 5 out of 5
Easy in use.
V
Rating: 5 out of 5
The location was great for Chatelet and the locker was more than big enough for our 3 carry-on suitcases and would have fit larger suitcases if we needed. We had an issue accessing the lock up with our code but were able to text to get it sorted as soon as possible so there was no major delay.
A
Rating: 4 out of 5
Convenient, but only one day pass at 15 euros, which is very expensive when you only need a deposit for a few hours,
Translated reviews
A
Rating: 5 out of 5
Perfect from a logistical point of view, but a little expensive compared to SNCF station lockers.
Translated reviews
V
Rating: 5 out of 5
Convenient and easy to use!
V
Rating: 5 out of 5
Ottimo, facile e veloce! Lo riutilizzerò!
V
Rating: 5 out of 5
Simple and easy to use. An exceptional good help to any traveler.
V
Rating: 5 out of 5
Excellent!
V
Rating: 4 out of 5
Worked well from website but quite expensive if you only need it for a few hours.. like I did!
A
Rating: 5 out of 5
The site is very easy and intuitive to use, well maintained and the map with the city lockers is really great!
Translated reviews
A
Rating: 5 out of 5
It was so easy and such a relief as it meant we had a whole day without bags. Great idea!
Translated reviews
V
Rating: 5 out of 5
Easy to book. Excellent service.
A
Rating: 5 out of 5
Very good and practical
Translated reviews
A
Rating: 5 out of 5
Simply perfect ️
Translated reviews
Response from CITY-LOCKER Paris
Hello Claudia Thank you for your review and for using our service. We hope to have the pleasure of seeing you again during your next stay in Paris.
V
Rating: 5 out of 5
Really easy to use and great not lugging stuff around paris. You get texted a code to your phone and it’s very near the station.
A
Rating: 2 out of 5
problems getting the lockers open
Translated reviews
Response from CITY-LOCKER Paris
Hello and thank you for your feedback. We remind you that a hotline is at your disposal from 8am to 10pm every day. They can help you open your lockers
V
Rating: 3 out of 5
Good location and it's good to have this service overall. HOWEVER: (1) Technical issues: out of 3 lockers we paid for, 2 did not send the code to open the lockers. We had to figure out how to contact CITY LOCKER, call and pay international fees, waste time to figure out the next steps. They sent us the codes eventually, but we wasted quite some time... And in the end we did not need 1 of the lockers, so it stayed empty and they did not want to make a refund, despite us asking for it. (2) It is NOT intuitive how to use the lockers. Even if there is a sign next to the lockers, it's not intuitive. I saw many people wandering around and trying to figure out... Perhaps there's a better way? Finally, the customer service people were not very open to receive this feedback in the chat... :-) All in all, thanks for the service, but also be open to new ideas how to improve it!
Response from CITY-LOCKER Paris
Hello and thank you for your feedback. As soon as you contacted us, we checked and texted you the codes within 5 min. You tell us that the service is not easy to use, we are sorry that you did not see the posters above the external keyboard to tell you how to type your code on the keyboard, then the poster above of the keypad inside to open your locker, without forgetting the poster indicating the telephone number of the hotline which is also located just below the keypad. All posters are of course in French and English. We also remind you that everything is clearly indicated in the email you receive with the codes. We note your reflection on the improvement of the service we will install posters with drawings to explain how to type its code on the keyboard.
V
Rating: 5 out of 5
Easy to use, quick to book. Very nice. Should be all over
A
Rating: 4 out of 5
The website was mostly easy to use. However, it would be nice if the company partnered with Google translate so that the page could be translated into English or any other appropriate language. I was able to navigate by copying sentences into Google translate. Thank you!
Translated reviews
A
Rating: 5 out of 5
Fast and efficient
Translated reviews
A
Rating: 5 out of 5
Ok ok
Translated reviews
V
Rating: 5 out of 5
Easy to manage, very suitable solution if you travel with your backpack f.e.
V
Rating: 5 out of 5
I was able to reserve and pay for a locker one day in advance and had no issues with the booking. Very simple and easy!
A
Rating: 5 out of 5
very well
Translated reviews
V
Rating: 5 out of 5
Secure and easy to use
V
Rating: 4 out of 5
Good service. I would give 5* but I took one star because it is expensive and it did not give the option to store for a couple of hours. You pay the same for the whole day or for 30'.
A
Rating: 4 out of 5
Overall good
Translated reviews
A
Rating: 3 out of 5
Medium
Translated reviews
A
Rating: 5 out of 5
Ultra convenient service, easy to access and simple to book!
Translated reviews
A
Rating: 5 out of 5
It's all very simple, from using the quote to using the instructions themselves.
Translated reviews
A
Rating: 5 out of 5
Very good
Translated reviews
A
Rating: 5 out of 5
Excellent
Translated reviews
A
Rating: 5 out of 5
No complaints. The service matches the offer.
Translated reviews
V
Rating: 5 out of 5
Easy to use.. very good!
V
Rating: 5 out of 5
Great service and great location. Reasonable rate.
A
Rating: 5 out of 5
Very useful!
Translated reviews
V
Rating: 5 out of 5
Very convenient and easy to use
A
Rating: 5 out of 5
Top!
Translated reviews
A
Rating: 5 out of 5
Very practical, simple and effective!
Translated reviews