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N
Rating: 4 out of 5
RAS and thank you :)
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Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 992 published reviews
Summary of reviews
City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.
Reviews 2, 3 and 4 stars
Reset filtersS
Rating: 4 out of 5
This system is excellent in theory, but it breaks down when too many people try to access the building at one time. It is challenging to keep codes private when there is a mob of people around the door trying to figure out how to reserve a locker. Many people thought the location was staffed. This was only a problem in the morning, when dropping off our bags. None of this was an issue when we picked up in the mid-afternoon.
R
Rating: 3 out of 5
Enough space in the locker. 10 minutes walking from the station.
Response from CITY-LOCKER Paris
Hello, Roan Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
K
Rating: 4 out of 5
Everything worked out great. But there is only one size of locker. It would be better if there were different sizes at different prices.
L
Rating: 4 out of 5
Easy control
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D
Rating: 4 out of 5
Easy to’ reach and very convenient
R
Rating: 4 out of 5
Booking the locker was easy and we got the codes really fast.
Y
Rating: 4 out of 5
Good with no problem.
P
Rating: 4 out of 5
Very practical, the only downside was the cleanliness of one of the 2 reserved lockers. There was a kind of towel with blood on it.
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Response from CITY-LOCKER Paris
Hello PHILIPPE and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We have passed on the information to the maintenance department. We look forward to seeing you again in better conditions.
E
Rating: 4 out of 5
Good service, right price.
R
Rating: 4 out of 5
good rate, and good positions. easy
R
Rating: 4 out of 5
Bien situado. Acceptable price. Mejoraría los teclados, que no terminan de funcionar bien.
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C
Rating: 2 out of 5
No one on the phone Keyboard not working...
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Response from CITY-LOCKER Paris
Hello Christine, Our hotline is available from 8am to 10pm every day to answer your questions and help you with any problems you may have. Have you contacted them? (we can't find any record of your call) and it seems that you have managed to use your locker even though the keys don't work? I confess I don't quite understand. In case of technical problems, our hotline can help you open your locker or send you a technician. More details would help us to understand what happened; please contact us at [email protected].
G
Rating: 4 out of 5
It's good, but a bit expensive if you only use it for 3 or 4 hours!
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E
Rating: 2 out of 5
I used the service today at Saint-German des Pres location. The outside door was broken, anyone could enter, in fact i saw some of the lockers were forcely opened. I tried to call them several times, since in every website they were indicating that they are very responsive to their hotline, but no one responded. I had no choice but to leave my bag in the locker. At the end of a couple hours gladly nothing happened but given the conditions, it was just luck. Very unreliable, wouldn't recommend anyone to trust their valuable belongings.
Response from CITY-LOCKER Paris
Bonjour Ela et merci d'avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients. Au plaisir de vous revoir dans de meilleures conditions.
B
Rating: 4 out of 5
Easy to book on the website
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小
Rating: 4 out of 5
good
I
Rating: 3 out of 5
The price for a whole day is fine, but it would be a good idea to set a price per hour or some, others give you that chance. If you need couple of hours or little more, is too expensive.
J
Rating: 4 out of 5
Good service.
A
Rating: 4 out of 5
Nothing to report
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S
Rating: 4 out of 5
No problems to report
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M
Rating: 4 out of 5
I paid 37€ for 3 days. The service is good and practical but a bit expensive.
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Y
Rating: 4 out of 5
Clean. Easy to use. Close to the railway Station.
L
Rating: 4 out of 5
Good service
M
Rating: 4 out of 5
Locker a little small
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F
Rating: 4 out of 5
Very good, easy to remember, easy to find, easy to use, just a little expensive 15 € from 15h to 21h .
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S
Rating: 2 out of 5
I spent 5 minutes try to open the door because the keyboard was defective. tou can image how I felt after leaving the lagguage inside that trap. (I spent other 5 minutes to re-open the door and go to the airport). shivers of fear
Response from CITY-LOCKER Paris
Hello Simone, We are so sorry for the problem you have had, Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
U
Rating: 3 out of 5
Map with location would be helpful
Response from CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. We just want to remind you that a map is either on the website and on your booking confirmation Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
F
Rating: 4 out of 5
Ir was good
S
Rating: 2 out of 5
I was not able to open the locker. Tried several times.
Response from CITY-LOCKER Paris
Bonjour Silke we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
M
Rating: 4 out of 5
Delivers what it promises
R
Rating: 4 out of 5
Fairly easy to use. Could have been my error but I had to enter the door code 3 times to retrieve my bag. No clear guidance on how you get your bags if there is a malfunction. The bag owner may have had to leave France , will they post the bags to a foreign address?
S
Rating: 4 out of 5
We needed to store our suitcases so we could do some sightseeing, specifically the Eiffel Tower. We came directly from Gare Du Nord and fit 4 x small suitcases and 1x medium size in 2 lockers and we had space for 2 x backpacks as well. The locker storage was easy to find and use. Typing the codes in can take a couple of try’s but I had read that on previous reviews so I wasn’t worried and managed it eventually. I chose this place over other cheaper ones as I felt it was more secure. Overall very happy and allowed us to see the Eiffel Tower luggage free then travel straight on to Disneyland Paris after.
A
Rating: 4 out of 5
The site is very simple, the response is fast, and using the deposit is also very easy.
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S
Rating: 4 out of 5
Convenient locker, good location, easy to book. A bit pricey though, it would be nice to offer a half-day rate for example.
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C
Rating: 4 out of 5
The site is simple, but the prices "starting at 2€" are excessive.
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V
Rating: 4 out of 5
It was good, i would use again.
D
Rating: 3 out of 5
Está muy bien, pero el espacio es muy pequeño debería haber sillas baño y algo para cargar el móvil las taquillas no dan mucha sensación de seguridad
S
Rating: 4 out of 5
It was a little difficult to open, but otherwise everything was fine.
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C
Rating: 3 out of 5
I had trouble finding my way out of the garre. So we walked for a long time. Small space, not very practical when several customers are there at the same time. When we left, another customer found suitcases in the locker he'd reserved. We gave him ours.
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Response from CITY-LOCKER Paris
Hello, Carine Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team