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L
Rating: 3 out of 5
Royal location.
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Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 992 published reviews
Summary of reviews
City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.
Reviews 2, 3 and 4 stars
Reset filtersD
Rating: 2 out of 5
Easy booking
Bad locker code. Access code for door, followed by locker number is too insecure
Bad locker code. Access code for door, followed by locker number is too insecure
Response from CITY-LOCKER Paris
Hello, Daniel Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Just for your perfect information the code is individual and différents for each locker and customer and location so that no one can have the same code and all the codes are changed everyday. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
P
Rating: 4 out of 5
easy to use
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N
Rating: 4 out of 5
Would highly recommend this service, especially if you have a lot of luggage and can't check into your accommodation early.
We had 1 medium sized suitcase and 1 small carry on suitcase and a backpack and we managed to fit it all into one locker. The site is pretty easy to navigate, once payment is made you get an immediate email with all details with access codes, which worked just fine for us. Show up, drop off your bags, go about your day and come back and access your bags again.
We had 1 medium sized suitcase and 1 small carry on suitcase and a backpack and we managed to fit it all into one locker. The site is pretty easy to navigate, once payment is made you get an immediate email with all details with access codes, which worked just fine for us. Show up, drop off your bags, go about your day and come back and access your bags again.
L
Rating: 4 out of 5
Works very safe, only lockers could be cheaper.
J
Rating: 3 out of 5
Had we only rented 1 locker, the review would be 4 stars but since we rented 2 and only 1 worked and I haven't been able to be refunded yet, I'm rating 3 stars because it is a great service to tourists. I just sent an email to [email protected] and hope to hear back and be refunded and I'll be happy to edit this review. Thank you!
Response from CITY-LOCKER Paris
Hello, Juliana Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. The refund has been done. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
L
Rating: 4 out of 5
The services is good and fast!
P
Rating: 4 out of 5
The first time we arrived, the door at the entrance was broken
K
Rating: 4 out of 5
The name "Gare de Lyon" is a bit misleading. The locker is closer to Bastille than Gare de Lyon, but if you plan ahead, it's a 10-minute walk (or bus ride).
Translated reviews
Response from CITY-LOCKER Paris
Thank you for using our service. That's why we've renamed the Bastille-Gare de Lyon locker, to make it less confusing for our customers.
R
Rating: 3 out of 5
Very practical but too expensive
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Response from CITY-LOCKER Paris
Hello Rolande, thank you for using our service, sorry if you found it a little expensive, we always try to offer the best service at the best price available. We hope to see you soon in one of our Citylockers and wish you a good day!
T
Rating: 4 out of 5
good
F
Rating: 2 out of 5
You need to simplify access to the lockers. I spent 10mins trying to get into my locker and I nearly missed my flight as a result.
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Response from CITY-LOCKER Paris
Hello, Fred Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. If we simplify we decrease the security and safety level. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
F
Rating: 4 out of 5
El tamaño no es lo que pone en el web,solo cabe una maleta grande por casillero,por lo demás todo ok.Favil de gestionar.
H
Rating: 4 out of 5
Fine
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智
Rating: 4 out of 5
A little expensive for a short time user but very easy to book.
C
Rating: 4 out of 5
The website is easy to use and online booking is functional, even at the last minute. The Opera locker is relatively expensive.
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T
Rating: 3 out of 5
door was difficult to open due to technical issue
K
Rating: 4 out of 5
Not really great for big groups or more than one large luggage as the lockers and literally only fit one. But I would say super roomy for people with many small luggage bags and suitcases. Location is convenient and close to station to the airport. There is also space to open and repack luggage if needed.
M
Rating: 4 out of 5
easy to use, but price is a little bit high
C
Rating: 3 out of 5
It was very convenient. However, we had to rent 3 lockers because we were 4 people and could't fit more than 1 regular size suitcase in the locker.
E
Rating: 4 out of 5
Practical but expensive
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A
Rating: 2 out of 5
When purchasing. Information stated that the locker could hold 4 suitcases.
It would hold only one.
We left without putting any of our bags in it. Wasted our money.
It would hold only one.
We left without putting any of our bags in it. Wasted our money.
Response from CITY-LOCKER Paris
Hello, Adam Thanks for your message S The locker size is clearly indicated on the website as well as the number of luggage it can fits The size of the lockers is W.48cm x H.61cm x D.85cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20cm). So of course can not feet 4 if they are bigger. We will work on improving the given information and once again, thank you for using city locker and we will work on getting your 5 stars next time.
M
Rating: 3 out of 5
The floor was super dirty. We had to enter a code few times to open a locker. At the end we managed to use it and retrieve our bags safe so it was good. But definitely the whole
Space needs cleaning.
Space needs cleaning.
Response from CITY-LOCKER Paris
Hello, Marcin Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
S
Rating: 3 out of 5
O site induz em erro porque parece que o cacifo fica dentro da estação e não é verdade, fica muito longe quando se trás mochilas às costas. Demoramos uns bons 10-15 minutos a a chegar lá.
O cacifo é muito espaçoso.
O cacifo é muito espaçoso.
Response from CITY-LOCKER Paris
Hello Silvia, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
V
Rating: 4 out of 5
Muy fácil de usar y muy cómodo para dejar los bultos pudiendo disfrutar de la ciudad ligero.
E
Rating: 4 out of 5
It is easy and convenient to book and it is safe.
S
Rating: 4 out of 5
Fue facial de apresurar por Internet sin necesidad de bajar una app o registrarte.
R
Rating: 4 out of 5
The whole experience was seamless and very happy we chose city locker after checking many options. The only watchout is, after viewing the video on their website and measuring my luggage, I was still under the impression that 4 medium suitcases could fit in a single locker -- it's actually 4 of the small carryons. We had 1 large and 2 medium plus 2 backpacks and luckily ordered 2 lockers. I also really like that the outside door is locked and you need a code to get in. There were several people just trying to get in off the street without a code.
T
Rating: 2 out of 5
We have had 2 big loggadge and didn`t enter in one locker. In the description it should fit 4x loggadge. So we had to pay one more time ( 15 euro x 2 ) that is a lot of money for a few hours of lockers.
Response from CITY-LOCKER Paris
Hello, Teodor Thanks for your message and for using our service Sorry you have had problem in contacting the hotline; it can be reached by phone from 8:00 am to 10pm; they answer by text message unless emergencies. The locker size is clearly indicated on the website as well as the number of luggage it can fits but it is difficult for us to give an advice as we do not see your luggage; we can just give a recommandation. We will work on improving the given information and once again, thank you for using city locker and we will work on getting your 5 stars next time. as a reminder : The size of the lockers is W.48cm x H.61cm x D.85cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20cm).
M
Rating: 3 out of 5
Easy but misleading booking, the locker should be called Bastille and not Gare de Lyon. It should be possible to choose the height of the locker.
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Response from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
R
Rating: 4 out of 5
It was useful, the location was close to the metro and our bags were safe for the whole day. The price is really good, as the locker can hold a lot of bags- in my case it was 1 carry on, 2 full backpacks, and 2 purses. The only thing I did not like is that they give you 2 codes, 1 for the door and 1 for your locker, but we noticed that the door was always open and the code was never needed, which made it feel kind of unsafe (this was in March 2024 in the Opèra location). In the end, nothing happened, our bags were safe and it was the best option to enjoying our last day in Paris without the pressure of bags! I would definitely recommend it to anyone.
I
Rating: 4 out of 5
Es una buena opción y muy cómoda para dejar el equipaje y aprovechar unas horas por Paris
D
Rating: 4 out of 5
Very good.
The lockers are smaller than I expected. Verify well the sizes according with your number of luggage and sizes.
But everything worked out smoothly. :-) easy to work.
The lockers are smaller than I expected. Verify well the sizes according with your number of luggage and sizes.
But everything worked out smoothly. :-) easy to work.
C
Rating: 4 out of 5
easy booking and handling
J
Rating: 4 out of 5
very convenient service and fair price
C
Rating: 4 out of 5
Closer to Gare de l'est than to Gare Nord. It was raining so the floor inside was very wet.
R
Rating: 2 out of 5
The code isnt sent to my email. The locker wasnt big
Response from CITY-LOCKER Paris
Bonjour Rachel we are so sorry for the problem you have had; After checking codes have been sent to the email address given by you we placing your order; We just want to point out that we can not received the codes if you put a wrong email address. Regrading the locker size it is the size of the locker it is the one given on our website : The size of the lockers is W.48cm x H.61cm x D.85cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20cm).
M
Rating: 4 out of 5
The code could be more diversified from the other lockers
V
Rating: 4 out of 5
good location near the opera but expensive
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T
Rating: 4 out of 5
Convenient area. Easy to use.