English 
T
Rating: 3 out of 5
door was difficult to open due to technical issue
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 2, 3 and 4 stars
Reset filtersK
Rating: 4 out of 5
Not really great for big groups or more than one large luggage as the lockers and literally only fit one. But I would say super roomy for people with many small luggage bags and suitcases. Location is convenient and close to station to the airport. There is also space to open and repack luggage if needed.
M
Rating: 4 out of 5
easy to use, but price is a little bit high
C
Rating: 3 out of 5
It was very convenient. However, we had to rent 3 lockers because we were 4 people and could't fit more than 1 regular size suitcase in the locker.
E
Rating: 4 out of 5
Practical but expensive
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A
Rating: 2 out of 5
When purchasing. Information stated that the locker could hold 4 suitcases.
It would hold only one.
We left without putting any of our bags in it. Wasted our money.
It would hold only one.
We left without putting any of our bags in it. Wasted our money.
Response from CITY-LOCKER Paris
Hello, Adam Thanks for your message S The locker size is clearly indicated on the website as well as the number of luggage it can fits The size of the lockers is W.48cm x H.61cm x D.85cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20cm). So of course can not feet 4 if they are bigger. We will work on improving the given information and once again, thank you for using city locker and we will work on getting your 5 stars next time.
M
Rating: 3 out of 5
The floor was super dirty. We had to enter a code few times to open a locker. At the end we managed to use it and retrieve our bags safe so it was good. But definitely the whole
Space needs cleaning.
Space needs cleaning.
Response from CITY-LOCKER Paris
Hello, Marcin Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
S
Rating: 3 out of 5
O site induz em erro porque parece que o cacifo fica dentro da estação e não é verdade, fica muito longe quando se trás mochilas às costas. Demoramos uns bons 10-15 minutos a a chegar lá.
O cacifo é muito espaçoso.
O cacifo é muito espaçoso.
Response from CITY-LOCKER Paris
Hello Silvia, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
V
Rating: 4 out of 5
Muy fácil de usar y muy cómodo para dejar los bultos pudiendo disfrutar de la ciudad ligero.
E
Rating: 4 out of 5
It is easy and convenient to book and it is safe.
S
Rating: 4 out of 5
Fue facial de apresurar por Internet sin necesidad de bajar una app o registrarte.
R
Rating: 4 out of 5
The whole experience was seamless and very happy we chose city locker after checking many options. The only watchout is, after viewing the video on their website and measuring my luggage, I was still under the impression that 4 medium suitcases could fit in a single locker -- it's actually 4 of the small carryons. We had 1 large and 2 medium plus 2 backpacks and luckily ordered 2 lockers. I also really like that the outside door is locked and you need a code to get in. There were several people just trying to get in off the street without a code.
T
Rating: 2 out of 5
We have had 2 big loggadge and didn`t enter in one locker. In the description it should fit 4x loggadge. So we had to pay one more time ( 15 euro x 2 ) that is a lot of money for a few hours of lockers.
Response from CITY-LOCKER Paris
Hello, Teodor Thanks for your message and for using our service Sorry you have had problem in contacting the hotline; it can be reached by phone from 8:00 am to 10pm; they answer by text message unless emergencies. The locker size is clearly indicated on the website as well as the number of luggage it can fits but it is difficult for us to give an advice as we do not see your luggage; we can just give a recommandation. We will work on improving the given information and once again, thank you for using city locker and we will work on getting your 5 stars next time. as a reminder : The size of the lockers is W.48cm x H.61cm x D.85cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20cm).
M
Rating: 3 out of 5
Easy but misleading booking, the locker should be called Bastille and not Gare de Lyon. It should be possible to choose the height of the locker.
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Response from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
R
Rating: 4 out of 5
It was useful, the location was close to the metro and our bags were safe for the whole day. The price is really good, as the locker can hold a lot of bags- in my case it was 1 carry on, 2 full backpacks, and 2 purses. The only thing I did not like is that they give you 2 codes, 1 for the door and 1 for your locker, but we noticed that the door was always open and the code was never needed, which made it feel kind of unsafe (this was in March 2024 in the Opèra location). In the end, nothing happened, our bags were safe and it was the best option to enjoying our last day in Paris without the pressure of bags! I would definitely recommend it to anyone.
I
Rating: 4 out of 5
Es una buena opción y muy cómoda para dejar el equipaje y aprovechar unas horas por Paris
D
Rating: 4 out of 5
Very good.
The lockers are smaller than I expected. Verify well the sizes according with your number of luggage and sizes.
But everything worked out smoothly. :-) easy to work.
The lockers are smaller than I expected. Verify well the sizes according with your number of luggage and sizes.
But everything worked out smoothly. :-) easy to work.
C
Rating: 4 out of 5
easy booking and handling
J
Rating: 4 out of 5
very convenient service and fair price
C
Rating: 4 out of 5
Closer to Gare de l'est than to Gare Nord. It was raining so the floor inside was very wet.
R
Rating: 2 out of 5
The code isnt sent to my email. The locker wasnt big
Response from CITY-LOCKER Paris
Bonjour Rachel we are so sorry for the problem you have had; After checking codes have been sent to the email address given by you we placing your order; We just want to point out that we can not received the codes if you put a wrong email address. Regrading the locker size it is the size of the locker it is the one given on our website : The size of the lockers is W.48cm x H.61cm x D.85cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20cm).
M
Rating: 4 out of 5
The code could be more diversified from the other lockers
V
Rating: 4 out of 5
good location near the opera but expensive
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T
Rating: 4 out of 5
Convenient area. Easy to use.
A
Rating: 4 out of 5
The site is fairly easy to navigate. Purchasing was easy and quick.
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H
Rating: 4 out of 5
Easy to use , just a bit further from Les Halles than stated . Allow 15 mins to walk
A
Rating: 4 out of 5
Easy booking. Codes for opening site and locker received immediately.
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B
Rating: 3 out of 5
Inside the gare de l’est there are safe lockers for half the price and for 24 hours or even longer. I didn t know that. Otherwise I wouldn’t use city locker
Response from CITY-LOCKER Paris
Bonjour Behruz, merci de nous faire part de votre avis, les espaces City-Locker sont surveillés par nos caméras de vidéosurveillance 24h/24h 7j/7, notre équipe veille à ce que vos bagages soient stockés dans la plus grande sécurité possible. Notre assurance couvre également vos effets personnels à hauteur de 1500 euros par casier. Et tout cela à un coût effectivement, et nous sommes les seuls sur Paris à vous proposer ce niveau de sécurisation. Et de plus, ramener au bagages cela coute 3,75€ pour la journée (8:00-22:00) Nous espérons avoir répondu à vos interrogations et vous souhaitons une excellente journée !
A
Rating: 4 out of 5
Navigation simple et claire. Une photo de l’intérieur du locker serait un plus. Ou les dimensions du casier.
B
Rating: 4 out of 5
Using the service was easy with the exception of getting in at the beginning. I don't know why but the code wasn't working initially. We only used this for ~ 6 hours but it sure saved us time and lugging things around. All 3 carry ons and 3 backpacks fit in a locker. I liked that it was a little room that we could get our bearings together before heading back out for travel.
C
Rating: 3 out of 5
Too extensive and thé Dior IS Nevers closed, not secured enough
Response from CITY-LOCKER Paris
Hello Carole, We are sorry that you had trouble during your time in one of our storage, Regarding the price, it is 15 euros for 1 day of booking, it corresponds to a little bit more of 1 euro for 1 hour. Regarding the door, we had a technical issue during your visit but it has been fixed since, we are sorry you had to experience that problem. Have a great day from the City-Locker's team.
C
Rating: 2 out of 5
WAY too expensive.
€15 for one locker for 5 hours.
€15 for one locker for 5 hours.
Response from CITY-LOCKER Paris
Bonjour Colin, merci de nous faire part de votre avis, les espaces City-Locker sont surveillés par nos caméras de vidéosurveillance 24h/24h 7j/7, notre équipe veille à ce que vos bagages soient stockés dans la plus grande sécurité possible. Notre assurance couvre également vos effets personnels à hauteur de 1500 euros par casier. Et tout cela à un coût effectivement, et nous sommes les seuls sur Paris à vous proposer ce niveau de sécurisation. Et de plus, ramener au bagages cela coute 3,75€ pour la journée (8:00-22:00) Nous espérons avoir répondu à vos interrogations et vous souhaitons une excellente journée !
A
Rating: 4 out of 5
The site is working well
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D
Rating: 4 out of 5
It’s a good and safe place to store your luggage.
D
Rating: 2 out of 5
15 euro for 2 hours to leave a backpack feels like a scam
Response from CITY-LOCKER Paris
Hello Dmitriy, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
P
Rating: 2 out of 5
Negative point: the price. Huge advertising on an attractive original that is not. No day at this 2 nd price for 3 weeks. Even if the price remains reasonable compared to competitors, it is misleading. Otherwise easy to access and use.
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Response from CITY-LOCKER Paris
Hello Pascal, thank you for sharing your opinion with us. City-Locker spaces are monitored by our video surveillance cameras 24/7, and our team ensures that your luggage is stored as securely as possible. Our insurance also covers your personal belongings up to 1,500 euros per locker. All this comes at a price, and we're the only company in Paris to offer this level of security. What's more, taking your luggage with you costs €3.75 for the day (8:00-22:00). As for the €2 rate, this is currently being applied after the 4th day of rental. We hope we've answered all your questions and wish you an excellent day!
B
Rating: 3 out of 5
L'endroit est nickel par contre le prix lors de la simulation était de 8€ nous avons décidé de faire finalement la resa le Jr se notre venue et là c'etait 15€ donc un peu déçu par cela
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T
Rating: 4 out of 5
I did not do the ordering. It was done with two members of my admin team. I cannot comment on how easy or hard it was.
E
Rating: 4 out of 5
Cómodo de usar y bien localizado. Me pareció un poco caro, pero es mejor que ir todo el día cargado con las maletas
K
Rating: 4 out of 5
Simple enough to book the lockers.