Customer reviews of CITY-LOCKER Paris

9,5 /10

Based on 11 610 published reviews

5 9 876 85% 4 1 154 10% 3 295 3% 2 117 1% 1 168 1%

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 2, 3 and 4 stars

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Cyril R.

Published on 02/10/2023 à 23h53 following a purchase from 28/09/2023

The site is practical and easy to use

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Yann F.

Published on 02/10/2023 à 17h59 following a purchase from 27/09/2023

Easy booking

Dave S.

Published on 02/10/2023 à 10h16 following a purchase from 27/09/2023

Easy to use. Good location

佐

佐々木由.

Published on 30/09/2023 à 11h10 following a purchase from 25/09/2023

Thanks to this service, I was able to travel comfortably. The procedure for leaving luggage was very easy and convenient.

Édouard P.

Published on 27/09/2023 à 20h53 following a purchase from 20/09/2023

The keyboards don't work properly, and you can't see the number of characters entered. Not easy to use.

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Response from CITY-LOCKER Paris Published on 28/09/2023

Hello Édouard Thank you for taking the time to leave a review of our service. We're sorry we didn't fully meet your expectations. More details from you about your experience would help us improve the quality of our service. Thank you for your time.

KEITA Y.

Published on 27/09/2023 à 20h44 following a purchase from 22/09/2023

入口の暗所番号はゆっくり押さないといけない、押せてるか不安になるが押すとかすかに聞こえる音を頼りにするといい。
申し込んだロッカーのサイズと、実際のロッカーのサイズが違ったので、用心した方がいい。
預けられるのは便利。

Response from CITY-LOCKER Paris Published on 29/09/2023

Hello Keita, Thank you for sharing your opinion, The lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.

Stanislava S.

Published on 27/09/2023 à 13h59 following a purchase from 23/09/2023

the system is easy to use, very practical. the only downside is that I find it a little expensive.

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Response from CITY-LOCKER Paris Published on 27/09/2023

Hello Stanislava, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for one day (8:00-22:00). We hope to see you again and wish you a pleasant day!

Daniella B.

Published on 26/09/2023 à 22h05 following a purchase from 22/09/2023

My luggages was taken out when I came to pick them up. Luckily nothing was stolen.

Response from CITY-LOCKER Paris Published on 27/09/2023

Hello Daniella, Thanks for sharing your opinion, The problem you have had is that you have used someone else locker. You put your luggage in an open locker when you arrived without checking on your booking confirmation that it was your assigned one and dialing your deposit code. So that when the person who has this locker arrived and saw luggage inside he empty it. City locker works like an hotel! When you book you are assigned a code and a locker. So please next time use your personal and not someone else. we hope to see you again in one of our storages very soon. Have a good day.

Thiago S.

Published on 26/09/2023 à 17h55 following a purchase from 16/09/2023

The Locker is close to the metro and on a quiet street, which is a positive thing. The space is well organized and clean, everything went well. I just wish there were different sizes, my suitcase was small so a smaller space at a lower price would be interesting.

Wesyes O.

Published on 26/09/2023 à 14h59 following a purchase from 16/09/2023

Good location, easy in-and-out system, very large(deep) lockers too!

Darwin S.

Published on 24/09/2023 à 02h16 following a purchase from 15/09/2023

Very good idea! Only downside for me is that when you get the lockers on top, because you have to lift your luggage however heavy it is to put it inside.

Leonardo B.

Published on 24/09/2023 à 00h17 following a purchase from 15/09/2023

Very userul lockers but i hope they have bigger ones as well to fit 2 big luggages so that there will be options. Just my opinion. But as of my experience, the lockers were helpful for i know that my luggages are safe. Thank you!

pornthip S.

Published on 22/09/2023 à 23h17 following a purchase from 14/09/2023

All good. So easy. Will back again. Thanks

Aurélie M.

Published on 22/09/2023 à 01h18 following a purchase from 09/09/2023

correct performance

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Morag Z.

Published on 21/09/2023 à 19h40 following a purchase from 02/09/2023

easy to book

Omar S.

Published on 21/09/2023 à 14h37 following a purchase from 17/09/2023

Easy access, price little bit higher than what shows on website.

Response from CITY-LOCKER Paris Published on 25/09/2023

Hello Omar, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! Please note that if you book for long terms rental you some days have up to 85% discount and make it at 2€/day We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.

Ellen B.

Published on 21/09/2023 à 13h38 following a purchase from 11/09/2023

Google maps comes up one street over so had to walk round to find it but once there it was easy to access with codes emailed and to access the locker, nice and clean inside amd felt secure would recommend to others and would use again

Miki O.

Published on 20/09/2023 à 22h56 following a purchase from 07/09/2023

The drop off process worked as expected. However, the pickup process did not.
The code to unlock the outer door to the room did not work. It seemed the push buttons may not have been working for some digits. The only way to get assistance was to make a local call and leave a message. After we did that, we kept trying our unlock code. The door then opened. We have no idea if it was due to remote assistance or the code suddenly worked. If you use this service, be sure to have a method to make local calls in Paris from your mobile, and allow extra time for the pick up.

Response from CITY-LOCKER Paris Published on 21/09/2023

Hello, Miki Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. The keypad has been change and the problem that we sometimes have is that it is à US one and not a Européen one so that the digit are reversed. It is true that you need to have a telephone in order to received your codes by text (as well as mail) and to be able to call our hotline one case of problem. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team

Telma T.

Published on 20/09/2023 à 13h57 following a purchase from 16/09/2023

Um pouco confuso para reservar pois pedem código postal e quando se é turista não se tem conhecimento desses códigos, mas com um pouco de paciência consegue reserva-se.

Andy T.

Published on 20/09/2023 à 00h43 following a purchase from 11/09/2023

good but too expensive :(

Rok O.

Published on 19/09/2023 à 19h50 following a purchase from 03/09/2023

Easy and afordable

Linah Ullette S.

Published on 19/09/2023 à 19h11 following a purchase from 19/08/2023

I got the locker num2 the closure is a bit haphazard. I close it, then I try to pull it with my hand and the closure comes undone and the locker opens. I've done this several times, and sometimes it closes well, and sometimes it opens by itself. So technically it's dangerous. But I've left my stuff there without a worry. The size of the locker is smaller than in the ad.

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Response from CITY-LOCKER Paris Published on 20/09/2023

Hello Linah Ullette and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. The locker was checked and needed a little maintenance. Our hotline, open 7/7 from 8:00 to 22:00, could have helped you and suggested another caiser. Concerning the size of the locker, it corresponds to the one indicated on our website: Locker dimensions: W 48 cm x H 61 cm x D 85 cm. This size fits most large suitcases and can hold up to 4 pieces of IATA international size cabin luggage (55 x 35 x 20 cm). We look forward to seeing you soon in one of our 6 Paris locations.

Anissa L.

Published on 19/09/2023 à 12h51 following a purchase from 09/09/2023

Easy to use. Lockers large enough to hold several pieces of luggage.

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Alejandro De F.

Published on 18/09/2023 à 06h33 following a purchase from 25/08/2023

Good location

Angelique L.

Published on 18/09/2023 à 03h29 following a purchase from 12/09/2023

Great location and very easy to access with pin codes.Site was clean and safe. Just a suggestion- a toilet would be very helpful and a terrific value add.

Ilona K.

Published on 17/09/2023 à 20h45 following a purchase from 13/09/2023

Good service easy to use

lucas K.

Published on 17/09/2023 à 13h36 following a purchase from 13/09/2023

The only downside is a lack of support at the location. Maybe having a Wi-Fi available would improve.

simona T.

Published on 17/09/2023 à 09h26 following a purchase from 12/09/2023

I think in general the service is very convenient

nadja M.

Published on 16/09/2023 à 11h21 following a purchase from 10/09/2023

War alles super

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Erin S.

Published on 15/09/2023 à 23h10 following a purchase from 01/08/2023

Convenient. Secure codes. Only problem was I didn’t realize how large my luggage was and I needed to rent another locker on the spot. But that was easy to do right away.

Nadia N.

Published on 15/09/2023 à 13h09 following a purchase from 10/09/2023

It says the locker can store 4 bags but I can only store 1

Response from CITY-LOCKER Paris Published on 15/09/2023

Hello, Nadia Thanks for your message and for using our service. The size of the lockers is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm). Have a good day

Izak M.

Published on 14/09/2023 à 16h38 following a purchase from 10/09/2023

Worked for holding our bags, but we had trouble with the door code, which was super anxiety producing

Response from CITY-LOCKER Paris Published on 15/09/2023

Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team

edelynne I.

Published on 14/09/2023 à 13h09 following a purchase from 10/09/2023

Lickers are clean and look safe. Booking is online and easy. A bit expensive compared to other luggage storage, I pid 15€ for one locker that fits at least 3 trolleys. The other loccker near Porte Maillot costs 6,50€ only, any bag size.

Jani G.

Published on 13/09/2023 à 23h56 following a purchase from 05/09/2023

Very good

Fabio V.

Published on 13/09/2023 à 23h07 following a purchase from 05/09/2023

It worked pretty well.

Carlota T.

Published on 13/09/2023 à 09h30 following a purchase from 10/07/2023

The overall experience has been good. No problems to report.

David G.

Published on 12/09/2023 à 16h56 following a purchase from 08/09/2023

Muchos españoles y persona de habla español visitan París, por favor pongan las instrucciones en español también

Response from CITY-LOCKER Paris Published on 13/09/2023

Muchas gracias por utilizar nuestro servicio. nuestro sitio web está en 6 idiomas incluido el español. No debiste haber visto las banderas de España en la dehesa de Bienvenida que te hubieran permitido acceder a toda la información en español. Esperamos verte nuevamente en uno de nuestros 6 casilleros de la ciudad y te deseamos un buen día.

Simon B.

Published on 12/09/2023 à 14h34 following a purchase from 01/09/2023

The size description of the locker was a bit misleading.

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Response from CITY-LOCKER Paris Published on 14/09/2023

Hello Simon, Thank you for sharing your opinion, The lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.

Giulia D.

Published on 11/09/2023 à 10h44 following a purchase from 02/09/2023

Everything all right. Easy and quick.

Silvia S.

Published on 10/09/2023 à 19h26 following a purchase from 29/08/2023

good service.