Customer reviews of CITY-LOCKER Paris

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 2, 3 and 4 stars

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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 30/06/2023
It was a bit far from Chatelet Les Halles.
Response from CITY-LOCKER Paris
Hello Mikko, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2023
It wasn't fully clear that it was an online booking only when I looked online, but it was fairly easy to book when I arrived. Otherwise it was excellent!
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Response from CITY-LOCKER Paris
Hello James, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we are taking good notes of your comment. We hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 28/06/2023
The lockers are fine but we had A LOT of difficulty finding the site.
Response from CITY-LOCKER Paris
Hello Cathy, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 02/07/2023
Sitio ideal para dejar las maletas en Paris
Response from CITY-LOCKER Paris
Hello Javier, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 02/07/2023
I give it only 3 stars because I should have the option for hours or half a day.
Response from CITY-LOCKER Paris
Hello David, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 26/06/2023
Did what we needed
Not so close to the station
Could have more capacity
Response from CITY-LOCKER Paris
Hello Robert, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 30/06/2023
Although the ad advised their was room for 4 cabin sized suitcases, we had 3 soft shell cabin suitcases & a expandable carry bag & it was a little tight. Maybe if we had 4 hard shell suitcases they may have fitted in easier.
Everything else was great; value for money, we booked the previous day, website ease of use, confirmation email & text, directions & ability to access the locker whenever we needed to during the day. I would use this service in future.
Response from CITY-LOCKER Paris
Hello Kathryn, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 27/06/2023
Very good idea as our suitcase couldn’t be with us during a day out in Paris. Very easy to control however quite expensive but at least our belongings were safe.
Response from CITY-LOCKER Paris
Hello, Thanks for using our service, We are glad that you appreciate your visit at City-Locker and we take good note of your comment, that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2023
Reservations no problem.
Translated reviews
Response from CITY-LOCKER Paris
Hello Fred, Thank you for sharing your opinion with us. We are delighted that you enjoyed your stay at CityLocker and hope to see you again soon in one of our lockers. Have a nice day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 27/06/2023
Buono
Response from CITY-LOCKER Paris
Hello Stefano, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 26/06/2023
It was difficult to open the door when we were back to pick up our bags. There were no easy instructions how to open the door
Response from CITY-LOCKER Paris
Hello, Marion Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2023
Rental 15€ for 4h ... it's BCP too expensive. There should be hourly billing for less than 12 hours of rental, for example.
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Response from CITY-LOCKER Paris
Hello Thomas, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for one day (8:00-22:00). We hope to see you again and wish you a pleasant day!
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 22/06/2023
Good location for storing luggage. Only downside is that the shop is quite small and if it's busy there's not much room to move. Not a big deal though as dropping off cases only takes a few minutes.
Response from CITY-LOCKER Paris
Hello Kirsty, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 27/06/2023
Es war alles so wie es sollte.Sehr einfach zu verstehen. ideal wenn man zwischendurch Gepäck nicht schleppen möchte…immer wieder
Response from CITY-LOCKER Paris
Hello Peter, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 27/06/2023
I couldn't lock the door, so when I was wondering what to do, another user said it was always open. I thought it was a lie even though it was written that it was safe with double locks.
Response from CITY-LOCKER Paris
Hello, 直子 Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. The day you used our service we were having a problem with the door; Just a reminder our shops are also under video so that we can check at any time 24/24 what happen it the City-Lockers. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 26/06/2023
Good experience over all. We wish we would’ve been able to pick up our items later. The number 3 key on the inside key pad was not working well, which made it hard to input codes.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2023
If we can find out how many are left, it will be useful for users.
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2023
Good, practical, but a bit expensive. 3 euro increase since April.
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Response from CITY-LOCKER Paris
Hello Maryline, On the site it says from 2€, you can access the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 12/06/2023
Good location but needs better security and possibly WIFI.
Response from CITY-LOCKER Paris
Hello Ian, Thanks for using our service, We take good note of your comments that will help us improve our service. What do you mean by better security? to use our service you have an individual access code to the city locker a code for your locker and you are under video. What needs to be improve? Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 02/06/2023
Easy to find, difficult to open the door
Response from CITY-LOCKER Paris
Hello, Thanks for using our service, We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 20/06/2023
It is too far from the Effiel Tower
Response from CITY-LOCKER Paris
Hello Maria, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 22/06/2023
Too expensive and could use some ventilation. Also each locker only fit 2 suitcases.
Response from CITY-LOCKER Paris
Hello Fred, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! Furthermore, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2023
Not bad, a little overpriced
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Response from CITY-LOCKER Paris
Hello Faustine, Thank you for sharing your opinion with us. The prices of our lockers can be consulted on the website before booking, and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 20/06/2023
A little bit expensive ( I paid 15€ for only bag pack.) but if you have a lot of luggage, maybe, it’s ok
Response from CITY-LOCKER Paris
Hello Tetiana, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 22/06/2023
Gerar experience. I just wish It would be closer to Chatelet/Lês Halles station.
Response from CITY-LOCKER Paris
Hello Beatriz, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 18/06/2023
One thing. Does everybody have the samen door code? In that case it would be easy to crack the code of the safes. Because it is simple to ad the safenumber and surround it with 2 #.
Response from CITY-LOCKER Paris
Hello Jr, Thank you for your opinion, The luggages safety of our clients is our priority, we would never give the same codes to our customers. Each door and locker codes are independant for everyone and change everyday for several days reservation. We wish you a great day and hope to see you again in one of our stores.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 10/06/2023
Thanks so much for providing this wonderful convenience! I had a bit of frustration with the key pad on the actual locker. I’m not sure some of the keys were working correctly. After several attempts at the Châtelet location I was able to gain access. This was the case for a gentleman who had come to retrieve his luggage after me, as well. I told him to keep trying — and after several attempts his locker opened too. My visit was about two weeks ago now. Perhaps the problem has been resolved by now. I hate to ever complain when some one has provided such a convenience for me, but since there was a bit of frustration I thought I would let you know. A few days later I used your location at Rue de Gare with absolutely no problems! Thank you so much.
Response from CITY-LOCKER Paris
Hello Gregory, Thanks for using our service. We take good note of your comments that will help us improving our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 15/06/2023
It was a conveniently located place to leave our luggage after check out and before our train left. The lockers are smaller than they claimed and we ended up needing three for our bags. We had three carry ons, one large bag, and a couple backpacks. I would say the lockers only held 3 carry ons not the four they claim.
Response from CITY-LOCKER Paris
Hello, Thank you for sharing your opinion, The lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 14/06/2023
Super expensive. 15 euros for 2 hours
Response from CITY-LOCKER Paris
Hello Rim, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day. Have a good day from the City-Locker's Team
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 17/06/2023
A bit difficult to find and quite a walk from Les Halles/Chatelet underground station, but easy to handle once you are there.
Response from CITY-LOCKER Paris
Hello Jörg, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2023
Op voorhand reserveren + Prijs -
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V
Verified Buyer
Rating: 3 out of 5
following a purchase from 16/06/2023
As the service is offer as a self-service that depends on internet to be used, I think it would be better if there was a wi-fi network avaiable for customers.
Response from CITY-LOCKER Paris
Juliane Thanks for using our service and sorry it does not your expectations. We take good note of your comments that will hep us improving our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/06/2023
The lockers were good snd spackous but too far away from Les Halles walking with suitcases
Response from CITY-LOCKER Paris
Hello Marie, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 11/06/2023
Not really cheap for one day, but affordable. Everything else works safe and easy.
Response from CITY-LOCKER Paris
Hello André, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 08/06/2023
Easy and smooth process to book online and access the locker location. Convenient location. Day access only.
Response from CITY-LOCKER Paris
Hello J, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2023
Too expensive for just a few hours!
Translated reviews
Response from CITY-LOCKER Paris
Hello Véronique, thank you for sharing your opinion with us. The prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 08/06/2023
Sin problema
Response from CITY-LOCKER Paris
Hello María, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 07/06/2023
Came around 8.10am the front door didn't open with the code, other group had the same problem until it automatically opened at 8.30.
The front door remained unlocked even when we came back to pick up our bags.
Response from CITY-LOCKER Paris
Hello Myung-Chun, Thank you for using our service, We are sorry for the problem you had during your visit at City-Locker, it has been fixed yet and the security of our lockers was still maintained thanks to the locker code and with the presence of our monitoring cameras. We hope to see you again in one of our storages very soon ! City-Locker's Team
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/06/2023
Very convenient if you're taking the Roissybus to the airport, but the exterior door wasn't locked the day I was there, so I have to admit that I was concerned that my luggage may not be there when I returned and only stored my bags because I had already paid online. The reason for my concern was that there were a few of the lockers with missing doors that had obviously been pried off. I was relieved to find that my bags were still there when I returned, and would use the service again if the exterior door is secure, as publicized on City Locker website.
Response from CITY-LOCKER Paris
Bonjour Claudia We are so sorry for the problem you have had, Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 11/06/2023
quite practical solution to store your luggage. Typing the code required a certain skillfulness, but finally we manged to type the numers in the proper way.
Response from CITY-LOCKER Paris
Hello Johannes, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.