CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
I paid of two lockers for the day I left Paris, and accidently paid for another one two days after. I contacted them to get my money back, and didn't get a response. Too bad this is how they treat their paying costumers.
Response from CITY-LOCKER Paris
Thanks a lot for your message and for using our service. Hereafter we repeat the mail send to you the 14/05 that probably went to your spam : « Bonjour Thanks for your message As per our general terms and conditions validated when making your booking, we do refund our service only in case of technical problem. Exceptionally, we can offer you a credit note valid 6 months for the non used lockers Have a good day Have a weekend
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 12/05/2023
This place needs better signage. It is very confusing to drop off luggage if you haven’t done it before. The sign should say. 1. Use door passcode. 2. Use locker passcode. You will not be able to open your locker unless you h add be used the door code first.
Response from CITY-LOCKER Paris
Jennifer Thanks for using our service and sorry it does not your expectations. We take good note of your comments that will hep us improving our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2023
El servicio y el sistema es práctico. Lo único que el precio para solo unas horas me pareció muy elevado y La ubicación no es tan próxima a opera como indican
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Response from CITY-LOCKER Paris
Hello Jose, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. Regarding the localisation of our storage, the adress is clearly indicated on our website, on Google Maps, our storage is at 7 min by walk to Opéra. We wish you a very good day and we hope to see you again in one of our storages very soon.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2023
Convenient system for booking and access with codes. On the other hand, baggage claim at 10 p.m. at the latest is restrictive. 11 p.m. would be better.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 09/05/2023
the locker is convenient, however it is not located near the chatelet les halles station, but about a 20 minute walk from the station.
Response from CITY-LOCKER Paris
Bonsoir, thanks for using booking and for using our service. According to google map we are around 10MN walking distance from Chatelet les Halles depending of course on which exit you take when arriving and the number of luggage you have as this can increase your walking time as it's not convenient to walk in Paris with luggage. We hope we will welcome you again in one of our 6 locations in Paris. Have a nice evening and we hope you do enjoy your stay in Paris.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 05/04/2023
Good service for travellers, but could be a bit more secure. With the external building door broken, our bags were only protected by the locker locks.
Response from CITY-LOCKER Paris
Bonjour Suzanne Thanks a lot for your message and for using our service. We had a problem with the door the day you used our service; to precise your luggage are also under video so that we can check 24/24 what happened in the shop. Thanks a lot and once again sorry for the problem.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 05/05/2023
Process was relatively easy to order and pay for the lockers. I wish that they provided better information regarding what would fit in each locker. I had to rent a third when I got there because my luggage didn’t fit in the lockers I pre ordered- a little stressful!
Response from CITY-LOCKER Paris
Hello, Thank you for sharing your opinion, The lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2023
Easy-to-use site, codes sent quickly
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Response from CITY-LOCKER Paris
Hello Nathalie, Thank you for sharing your opinion with us. We are delighted that you enjoyed your stay at CityLocker and hope to see you again soon in one of our lockers. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/05/2023
It's a shame that the introductory price of 2 euros reveals a number of conditions, with a 12-euro charge when you pay!
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Response from CITY-LOCKER Paris
Hello Nathalie, thank you for sharing your opinion with us. The prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 06/05/2023
I can’t give a rating. I pre booked and paid for the locker, but the RER train stranded us before we ever got there so we didn’t get to use it.
Response from CITY-LOCKER Paris
Hello Michael, We are sorry that you weren't able to use our lockers, However, we don't understand this rating if you haven't use our lockers. We hope to see you again in one of our storages very soon.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 08/05/2023
Had to put the code in a few times as some of the buttons were a bit glitchy at this location but all in all it was a success and very helpful for us. Would definitely recommend.
Response from CITY-LOCKER Paris
Hello Alaya, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 07/05/2023
Good. No problems.
Response from CITY-LOCKER Paris
Hello Jordi, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2023
Very good in terms of safety but super expensive... 15€ for 2h is enormous
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Response from CITY-LOCKER Paris
Hello , Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available as our rates are for lockers and not per piece of luggage. We hope to see you again and wish you a pleasant day!
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 05/05/2023
Quite next to Opera Metro stop. Very confortable and functional service. Secure and fast. Good price. I recommend
Response from CITY-LOCKER Paris
Hello Samuele, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 30/04/2023
Overall is pretty good opportunity to leave your luggage for a couple of hours. The lockers look a little bit smaller but all the dimensions are clearly indicated on the website. A bit overcrowded.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 03/01/2023
Little hapd to get there.
But helpful for us when we can't check in the hotel yet or after check out,I really appreciate,
Response from CITY-LOCKER Paris
Hello Itsu, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2023
Fine
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Response from CITY-LOCKER Paris
Hello Emilie, we would like to thank you sincerely for your message, which rewards the efforts of our entire team to provide our customers with total satisfaction. We are delighted to have been able to provide you with a quality service and a response adapted to your needs.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 30/04/2023
Teilweise ist eine Mehrfacheingabe der Codes nötig, sonst aber alles bestens!
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/05/2023
Safe, efficient, clean albeit a bit too pricey for a few hours.
Response from CITY-LOCKER Paris
Hello Ian, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker, regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :) We hope to see you again in one of our storages very soon. Have a good day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/04/2023
I had reserved 2 boxes and when we tried to open the 2nd box, the code didn't work! We called the emergency number (answering machine 🤨), I left a message but never got a call back! Fortunately we were able to put all our luggage in 1 single box. Poor after-sales service, because to this day I still haven't been called back!
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Response from CITY-LOCKER Paris
Thank you Elisabeth for taking the time to leave a review of our service; we're sorry we didn't fully meet your expectations. We apologize for not having received your message. After viewing the videos, I was able to see that everything had fit into a single locker. I have now proceeded to reimburse the locker that did not open and apologize once again.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 30/04/2023
Very easy access to the locker and very well situated in town.
Response from CITY-LOCKER Paris
Hello Beatriz, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2023
Nothing to say about the service. But very expensive for my taste.
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Response from CITY-LOCKER Paris
Hello Isabelle, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available as our rates are for lockers and not per piece of luggage. We hope to see you again and wish you a pleasant day!
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2023
I didn't like the compulsory data sharing for baggage drop-off. Possible improvements for the mobile version.
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Response from CITY-LOCKER Paris
Hello Florian and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we will take your feedback into account. Regarding the collection of data these meet the law in terms of RGPD and are necessary for us to send codes and to ensure the security of your luggage. Thank you for using our service and we look forward to seeing you again.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 27/04/2023
Good prices, everything worked well. Location was central but a bit difficult to find. Will surely use again.
Response from CITY-LOCKER Paris
Hello Raya, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2023
At first when I arrived at your site with my suitcase I couldn't open the door to your site with the code I had received by e-mail.Another kind tourist opened the door for me.For the rest I had no problems.
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Response from CITY-LOCKER Paris
Hello Herman, Thank you for sharing your opinion. We're sorry you had a problem with the door when you visited our locker. If you have any questions, please do not hesitate to contact our hotline for assistance on 01 44 59 84 04. The CityLocker team wishes you a pleasant day and hopes to see you soon in one of our lockers.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 21/04/2023
Great facility, everything worked as it should and gave peace of mind - reserved online, received codes that worked, dropped luggage off, and collected it later with no issues. However, it’s overpriced, on a Saturday I paid €15 for about 7 hours of storage
Response from CITY-LOCKER Paris
Hello Adrienn, Thank you for sharing your opinion, We are truly happy that you enjoyed your visit at CityLocker However, the prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 06/04/2023
It's just not excellent due to the high value to keep for just one day and it's not even a full 24 hours. And also for not being able to take it off at any time of the night.
Response from CITY-LOCKER Paris
Hello Nathalia, Thank you for sharing your opinions, CITY-LOCKER's hours are indicated on the website (8 a.m to 10 p.m, 7/7) at the bottom of the home page but also on the front of our shops and are not open 24h/24 for security reasons because the safety of your luggages is of course our priority. We are wishing you an excellent day and we hope to see you very soon again in one of our storages.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 24/04/2023
Booking is easy and access to the locker works technically perfect. But!!!! only two suitcases of normal size and not four as promised do fit into it. Therefor only four stars.
Response from CITY-LOCKER Paris
Hello Christian, Thank you for sharing your opinion, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 19/04/2023
Overall good service
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 22/04/2023
The navigation in the site Is easy
Response from CITY-LOCKER Paris
Hello Marco, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 22/04/2023
Too expensive
Response from CITY-LOCKER Paris
Hello Simone, Thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 22/04/2023
Everything is okay, but setting the second number to the locker number still leaves the option for other people that rent a City Locker to open the other lockers. If I rent one locker, I basically have access to the other ones. That's not as safe as you advertise it.
Otherwise the location is fine, it is easy to find, close to the city center, and the lockers are spacious.
Response from CITY-LOCKER Paris
Hello Arman, Thank you for sharing your opinion, The codes provided to our clients are all unique et change everyday in case of a several's days booking, the security of your luggages is our priority and we would never give the same codes to all the clients. CityLocker's team wish you a great day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2023
No problems to report. Clean place. Clear instructions. Only downside: the price. The service is still expensive.
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 20/04/2023
Good central location.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/04/2023
It's a shame to find information on the site that rental starts at 2€/day, only to have to pay 15€ for 4 hours of rental in front of the locker. This gives the unpleasant impression of being taken for donkeys.
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Response from CITY-LOCKER Paris
Hello Gaëlle, thank you for sharing your opinion with us. The sliding scale rates only apply to multi-day bookings (-50% on the 3rd and -83% on the 5th) and our daily prices per locker are the cheapest in the luggage storage sector. Our prices are clearly indicated on the website prior to booking. However, we are sorry that you were not satisfied with our locker prices. We wish you an excellent day and hope to see you soon in our City-Locker spaces.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 20/04/2023
Maybe the lockers are okay but they are nowhere to be found at the station (gare du nord)
No signing at all...
Response from CITY-LOCKER Paris
Hello, Thank you for sharing your opinion, We are sorry that you didn't find our storage, however, the storage's adress is clearly indicated on the website and on the booking confirmation, we are not related to the station because we are not depending from them Did you manage to find and use our lockers at the end ? Citylocker's team wish you a great day
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2023
....
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/04/2023
The ease of rental and customer service was really great, I stopped short of ficing five stars because upon return both me and another customer had trouble opening our lockers, which put me in a state of panic. That being said, I called the emergency service and they were able to converse with me in English and help resolve my issue in a very timely manner. I would use city locker again.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2023
Todo perfecto. La única pega que el cierre de la puerta general estaba roto y la puerta está abierta para todo el mundo...
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/03/2023
Good Experiences.
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