English 
A
Rating: 4 out of 5
The main access door was not locked
Translated reviews
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 2, 3 and 4 stars
Reset filtersV
Rating: 4 out of 5
Rented a locker on two different days in two different locations in Paris. Both times the code wasnt emailed to me automatically so I had to email support to get it but they responded quickly. The Gare du Nord lockers are not in the station (about a 5 min walk away).
V
Rating: 4 out of 5
Buena ubicación y fácil procedimiento todo a través del móvil. Las taquillas son muy grandes caben varias mochilas. Lo único que el precio por día 15€ me resulta alto.
V
Rating: 4 out of 5
Technisch hat alles super geklappt - den Preis fand ich allerdings für ein paar Stunden sehr hoch.
A
Rating: 4 out of 5
Very good except that to open my locker when I left I entered the code 4 times and it wouldn't open. I panicked a bit. For the rest, well secured
Translated reviews
Response from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We look forward to seeing you again in better conditions.
A
Rating: 3 out of 5
functional, but a little shabby.
Translated reviews
Response from CITY-LOCKER Paris
Bonjour, Thanks for your feedback; not sure to understand what you mean by "shabby"....... Are you talking about the location? If yes we can not be responsible about the people living there.
A
Rating: 4 out of 5
Location not too far from the metro. More reassuring than entrusting my luggage to a store. Unbeatable price for 4 pieces of luggage (normally 5 to 6 euros per piece).
Translated reviews
V
Rating: 2 out of 5
We didn’t need it and tried to contact someone but it didn’t work. So we were really frustrated.
V
Rating: 3 out of 5
Good location but a little tricky to find.
V
Rating: 4 out of 5
Worked and reliable. Good availability for a last minute booking
V
Rating: 4 out of 5
It's convenient. Easy to check in. But the locker only fits 3 luggages instead of 4 as advertised.
V
Rating: 4 out of 5
Good
A
Rating: 4 out of 5
I would have liked to have been able to choose a lower locker as I was travelling alone and I am a woman of a certain age so it would have been difficult to fit a heavy suitcase in an upper locker.
Translated reviews
Response from CITY-LOCKER Paris
Thank you Nathalie for taking the time to leave a review of our service; we're sorry we didn't fully meet your expectations. Our hotline available from 8:00 to 22:00 could have helped you change lockers. Please do not hesitate to contact us again. Thank you for your patience.
A
Rating: 4 out of 5
No tuve problemas con el francés pero se agradecerían otros idiomas
Translated reviews
Response from CITY-LOCKER Paris
Hello Beatriz, Thank you for your opinion, We would like to inform you that other languages are available on the CityLocker's website (English, Italian, German, Japanese, Spanish, Brazilian). We wish you a great day and hope to see you back in one of our storages very soon !
V
Rating: 4 out of 5
Everything ok - only one problem: we had to try several times to get into the shop.
V
Rating: 3 out of 5
Kept my luggage secure as I needed it but expensive for what it was
V
Rating: 2 out of 5
Code didnt work a few times
Response from CITY-LOCKER Paris
Thanks for your feedback and for using our service. Sometimes people forget to dial the #on the codes so that it can not work. Furthermore the hotline open from 8:00am to 10:00pm is here to help you in case of problems. Hope everything will be ok next time you’ll visit us. We have sent you by mail a discount coupon for your next booking for you or a member of your family.
V
Rating: 4 out of 5
Very easy to book and pay.
A
Rating: 4 out of 5
control, easy access to the locker
Translated reviews
V
Rating: 2 out of 5
Was easy to make the reservation. On arrival, required a code. If I received one, it was not with the reservation and I could not fine it. Called the number. It was in French with no other language option. No person available at the location. Left with my luggage.
Response from CITY-LOCKER Paris
Bonjour Barbara, the codes were send to you by mail and text message. You can not say you have not received them and you even manage to use our service as you open you locker at 8:43 and reopen it at 15:00. Further more you have not called the hotline otherwise you will have heard that it is in French of course but also in English and Spanish. For some reason we do not understand why your are lying but your comment does not reflect the reality.
V
Rating: 4 out of 5
Very easy and good location
A
Rating: 4 out of 5
I didn't manage to use my code to open the front door, but fortunately there were a lot of people around, which made things easier. Very practical for 4 suitcases.
I'll use it again.
Translated reviews
I'll use it again.
A
Rating: 3 out of 5
ok. Not too usable on the laptop.
Translated reviews
Response from CITY-LOCKER Paris
Hello Henry and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We look forward to seeing you again in better conditions.
V
Rating: 3 out of 5
This location is described as "five minutes from Les Halles," but it's more like 15-20 minutes walking, which is a long way to drag heavy bags. Otherwise, it worked fine.
Response from CITY-LOCKER Paris
Hello Lorraine, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
V
Rating: 3 out of 5
Helps with keeping luggage secure, but the difficulty in contacting support is annoying.
A
Rating: 3 out of 5
A great way to enjoy the day without your luggage.
The first city locker we wanted wasn't easy to find, and once we did, we couldn't get inside.
The second city locker was better signposted but we had a problem with the front door not recognizing the code straight away.
Translated reviews
The first city locker we wanted wasn't easy to find, and once we did, we couldn't get inside.
The second city locker was better signposted but we had a problem with the front door not recognizing the code straight away.
Response from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We look forward to seeing you again in better conditions.
V
Rating: 4 out of 5
Having to make an account and all that is a hassle, specially when you are in a hurry and you must have internet access, there is no physical person to assist, but location is convenient, not far from subway. The lockers are clean and location easy to find.
V
Rating: 4 out of 5
I loved using City Locker! I only wish it was available for a few hours instead of the entire day....
V
Rating: 3 out of 5
Too expensive for just a bag for 3 hours
Response from CITY-LOCKER Paris
Hello Madalin, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon
A
Rating: 4 out of 5
It works
Translated reviews
Response from CITY-LOCKER Paris
Hello, thank you for using our service and for your feedback. As we are constantly striving to improve our quality of service, please let us know if you have encountered any difficulties, so that we can rectify any malfunctions and make improvements. Thank you very much.
V
Rating: 4 out of 5
very smart design and i felt very secure leaving my bags there, however it was a bit difficult to find
A
Rating: 3 out of 5
A little expensive
Translated reviews
Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion with us, the prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases but we are sorry if they did not suit you. What's more, our rates are sliding scale, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
A
Rating: 4 out of 5
The order went very well
Translated reviews
Response from CITY-LOCKER Paris
ANNE-CLAIRE We would like to thank you most sincerely for your message, which rewards the efforts of our entire team to provide our customers with total satisfaction. We are delighted to have been able to provide you with a quality service and a response adapted to your needs.
V
Rating: 4 out of 5
Its very easy to use. Instruction is clear. Wish it was little bit closer to station. Not easy to carry big luggages on those sidewalks. But overall its good options to have.
V
Rating: 4 out of 5
Good service. Too bad it closes so early (10pm)
V
Rating: 4 out of 5
To fare away
Response from CITY-LOCKER Paris
Hello Wolfgang, thank you for your opinion, However, CityLocker Gare du Nord is located exactly between the two train stations ( 7 min (550m) to Gare du Nord and 5 min (400m) to Gare de l'Est) so we don't really understand from what place we are to far away. CityLocker's team wish you a great day.
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Good, practical.
Translated reviews
V
Rating: 4 out of 5
It’s $15 per locker not $2, they discount the more days you get. Kinda misleading but hey welcome to Paris hope you brought your entire savings. $5 for water.
V
Rating: 4 out of 5
Good solutio