English 
V
Rating: 4 out of 5
It worked perfectly.
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 2, 3 and 4 stars
Reset filtersV
Rating: 4 out of 5
This was a reasonably priced Service, and a good solution to a later check in at my Airbnb. It was completely self service, so make sure to bring your codes. The lockers were roomie and clean. I did wish that I could have specifically chosen a lower locker, as it was a bit challenging to lift my heavy suitcase without assistance. But, I probably should’ve packed lighter.
V
Rating: 3 out of 5
Good
V
Rating: 4 out of 5
A bit far from the Eiffel tower.
V
Rating: 3 out of 5
Since the queue for lockers at Gare du Nord was insanly long, we were happy, we found the offer from city locker. Everything worked out fine, but it wasn't exactly cheap (€15; whe only used one locker for about 5 hours).
Response from CITY-LOCKER Paris
Hello, The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) the size of our lockers is 85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag. For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
V
Rating: 2 out of 5
Very expensive. I couldn't select by hours but per day
Response from CITY-LOCKER Paris
Hello, The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) the size of our lockers is 85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag. For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
V
Rating: 4 out of 5
Very useful service, esay booking, quick confirmation. Both the room and the lockers were very clean. Price is fair. I give 4 star instead of 5 just because in two out of two venues I had a bit of problem with the keypads that open the door. But the overall impression is still very positive.
A
Rating: 4 out of 5
Easy-to-use site
Translated reviews
A
Rating: 4 out of 5
Nice and intelligent concept. 12€ for the day is great, except that we only dropped off our suitcases for 2 hours (which is also billed at 12€). Prices should be available by the hour or half day. Thank you.
Translated reviews
A
Rating: 4 out of 5
The opening hours are too short. The design could provide 24-hour access.
Translated reviews
A
Rating: 4 out of 5
The online procedure is a little bit long, but it's still very correct. So 4 stars
Translated reviews
A
Rating: 4 out of 5
You have to type the code really slowly, otherwise it doesn't work. But otherwise it was easy and convenient.
Translated reviews
V
Rating: 4 out of 5
Great location and such a convenience for us. The space was a good size, but clearer locker opening/closing instructions would be have been appreciated. Would use again!
V
Rating: 4 out of 5
It was great for us while we waited for our AirBNB to be ready. It took a little bit to figure out how to use it, the instructions that were posted we a little difficult to understand. But, once we got going, it worked well and met our needs.
V
Rating: 2 out of 5
A smaller locker opened than was promised. Only on bag entered not two or three like promised on that locker.
Response from CITY-LOCKER Paris
Hello the size of the lockers is indicated when ordering The size of our lockers is 85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag. All our lockers are the same size.
A
Rating: 4 out of 5
Not enough choice regarding the rental period.
Translated reviews
V
Rating: 4 out of 5
Easy to order ahead of time.
V
Rating: 3 out of 5
the lock works poorly and needs to be repaired as it is very difficult to unlock
Response from CITY-LOCKER Paris
Hello and thank you for your message. It says you have to enter your code slowly to open your lockers. I assure you all the locks are working properly We also remind you that a hotline is at your disposal every day from 8 a.m. to 10 p.m.
V
Rating: 4 out of 5
Easy and quick to access. Key for lockers is immediately send to your mobile phone but the if you have a large bag, you will probably can only fit one bag in a locker.
V
Rating: 4 out of 5
everything ok
A
Rating: 4 out of 5
Simple and easy.
Translated reviews
V
Rating: 4 out of 5
easy to use
V
Rating: 3 out of 5
User friendly.
V
Rating: 3 out of 5
The front door was broken.
Response from CITY-LOCKER Paris
Hello and thank you for your message. Rest assured the door is only open during business hours, the site is under video surveillance. The door will be spotted today by our technical team who were waiting for the part to be repaired.
V
Rating: 2 out of 5
very easy, yet extremely expensive for a couple of hours.
Response from CITY-LOCKER Paris
Hello, our hotline answers you systematically by voice or by sms. Thank you for looking at your texts and replying to them ;)
V
Rating: 4 out of 5
Good
V
Rating: 2 out of 5
They have an hotline, where no one answer when needed.
Response from CITY-LOCKER Paris
Hello and thank you for your message. our hotline is available from 8 a.m. to 10 p.m. every day. in case people are online we send you a text to ask you how to help you. you just have to answer it to get your answer ;)
V
Rating: 3 out of 5
Too expensive
V
Rating: 4 out of 5
Very much better than train station storage!
V
Rating: 2 out of 5
I took the money for 24 hours), but I only used it for 4 hours (2 boxes). and the money was not returned
V
Rating: 4 out of 5
Easy to book. Website could be more straightforward. Should offer a third party payment option.
A
Rating: 2 out of 5
DO NOT book in advance, wait until the last minute. This service is designed for travelers, BUT it is not possible to change or modify any booking made... While trips change due to unforeseen events, delays, etc. Our site should clearly state that all bookings are definitive, and not just by looking in the terms and conditions. Even their FAQ doesn't make this clear.
Translated reviews
Response from CITY-LOCKER Paris
Hello and thank you for your feedback. We advise you to make a reservation to make sure you have enough space as the lockers are often full. We are sorry that your trip had to be cancelled. Have you contacted our customer service? Your trip is scheduled for 1 week from now. Our customer service is available every day from 8am to 10pm to answer your questions.
A
Rating: 3 out of 5
I had to cancel my trip with my children because of CIVID, of course it was my son who was positive. But what can I do, go on my own... no Of course you offered me a credit note but I don't have a definite date. You're really not accommodating. I don't know if I'll call you again.
Translated reviews
Response from CITY-LOCKER Paris
Hello and thank you for your feedback. You contacted us to let us know that you had cancelled your trip for a COVID reason, and we told you that the service was normally non-refundable, but that in view of your situation we would give you a credit note. I think it's fair to say that we were accommodating.
A
Rating: 3 out of 5
Not very secure.
Translated reviews
Response from CITY-LOCKER Paris
Hello and thank you for your feedback. We would like to reassure you that the system is completely secure. You can only enter the premises if you have a reservation. Codes are personal and change every day. No one can have the same code. What's more, all our sites are under alarm and video surveillance. Security is very important to us.
V
Rating: 4 out of 5
good website, good lockers (big enough), good accessability via dual code access
V
Rating: 4 out of 5
Worked fine for me
V
Rating: 4 out of 5
Very easy to order and complete information was sent quickly.
A
Rating: 4 out of 5
Convenient, but only one day pass at 15 euros, which is very expensive when you only need a deposit for a few hours,
Translated reviews
V
Rating: 4 out of 5
Worked well from website but quite expensive if you only need it for a few hours.. like I did!
A
Rating: 2 out of 5
problems getting the lockers open
Translated reviews
Response from CITY-LOCKER Paris
Hello and thank you for your feedback. We remind you that a hotline is at your disposal from 8am to 10pm every day. They can help you open your lockers