City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.
very easy, yet extremely expensive for a couple of hours.
Response from CITY-LOCKER Paris
Hello, our hotline answers you systematically by voice or by sms. Thank you for looking at your texts and replying to them ;)
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 14/04/2022
Good
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 13/04/2022
They have an hotline, where no one answer when needed.
Response from CITY-LOCKER Paris
Hello and thank you for your message. our hotline is available from 8 a.m. to 10 p.m. every day. in case people are online we send you a text to ask you how to help you. you just have to answer it to get your answer ;)
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 12/04/2022
Too expensive
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 11/04/2022
Very much better than train station storage!
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 07/04/2022
I took the money for 24 hours), but I only used it for 4 hours (2 boxes). and the money was not returned
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 10/04/2022
Easy to book. Website could be more straightforward. Should offer a third party payment option.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/04/2022
DO NOT book in advance, wait until the last minute. This service is designed for travelers, BUT it is not possible to change or modify any booking made... While trips change due to unforeseen events, delays, etc. Our site should clearly state that all bookings are definitive, and not just by looking in the terms and conditions. Even their FAQ doesn't make this clear.
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Response from CITY-LOCKER Paris
Hello and thank you for your feedback. We advise you to make a reservation to make sure you have enough space as the lockers are often full. We are sorry that your trip had to be cancelled. Have you contacted our customer service? Your trip is scheduled for 1 week from now. Our customer service is available every day from 8am to 10pm to answer your questions.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2022
I had to cancel my trip with my children because of CIVID, of course it was my son who was positive. But what can I do, go on my own... no Of course you offered me a credit note but I don't have a definite date. You're really not accommodating. I don't know if I'll call you again.
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Response from CITY-LOCKER Paris
Hello and thank you for your feedback. You contacted us to let us know that you had cancelled your trip for a COVID reason, and we told you that the service was normally non-refundable, but that in view of your situation we would give you a credit note. I think it's fair to say that we were accommodating.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/03/2022
Not very secure.
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Response from CITY-LOCKER Paris
Hello and thank you for your feedback. We would like to reassure you that the system is completely secure. You can only enter the premises if you have a reservation. Codes are personal and change every day. No one can have the same code. What's more, all our sites are under alarm and video surveillance. Security is very important to us.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 03/04/2022
good website, good lockers (big enough), good accessability via dual code access
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 03/04/2022
Worked fine for me
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 24/11/2021
Very easy to order and complete information was sent quickly.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2022
Convenient, but only one day pass at 15 euros, which is very expensive when you only need a deposit for a few hours,
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/04/2022
Worked well from website but quite expensive if you only need it for a few hours.. like I did!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/03/2022
problems getting the lockers open
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Response from CITY-LOCKER Paris
Hello and thank you for your feedback. We remind you that a hotline is at your disposal from 8am to 10pm every day. They can help you open your lockers
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 27/03/2022
Good location and it's good to have this service overall. HOWEVER: (1) Technical issues: out of 3 lockers we paid for, 2 did not send the code to open the lockers. We had to figure out how to contact CITY LOCKER, call and pay international fees, waste time to figure out the next steps. They sent us the codes eventually, but we wasted quite some time... And in the end we did not need 1 of the lockers, so it stayed empty and they did not want to make a refund, despite us asking for it. (2) It is NOT intuitive how to use the lockers. Even if there is a sign next to the lockers, it's not intuitive. I saw many people wandering around and trying to figure out... Perhaps there's a better way? Finally, the customer service people were not very open to receive this feedback in the chat... :-) All in all, thanks for the service, but also be open to new ideas how to improve it!
Response from CITY-LOCKER Paris
Hello and thank you for your feedback. As soon as you contacted us, we checked and texted you the codes within 5 min. You tell us that the service is not easy to use, we are sorry that you did not see the posters above the external keyboard to tell you how to type your code on the keyboard, then the poster above of the keypad inside to open your locker, without forgetting the poster indicating the telephone number of the hotline which is also located just below the keypad. All posters are of course in French and English. We also remind you that everything is clearly indicated in the email you receive with the codes. We note your reflection on the improvement of the service we will install posters with drawings to explain how to type its code on the keyboard.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2022
The website was mostly easy to use. However, it would be nice if the company partnered with Google translate so that the page could be translated into English or any other appropriate language. I was able to navigate by copying sentences into Google translate. Thank you!
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 26/03/2022
Good service. I would give 5* but I took one star because it is expensive and it did not give the option to store for a couple of hours. You pay the same for the whole day or for 30'.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2022
Overall good
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2022
Medium
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V
Verified Buyer
Rating: 2 out of 5
following a purchase from 17/03/2022
Expensive
Response from CITY-LOCKER Paris
Hello, the price is per day for a locker. You can put 3 cabin suitcases per locker which makes us the cheapest rate in Paris for a piece of luggage.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 18/03/2022
City Locker is really easy and fast to use. In my opinion though, it’s kinda overpriced. I paid for one day 12€ (and on a Sunday 15€).
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2022
Good but expensive
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 13/03/2022
Very easy process- we did need to get 2 more lockers to fit our luggage-
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 21/09/2021
I really appreciated having this service. It enabled me to travel lighter in the city until it was time to leave the city and pick up my baggage.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 14/03/2022
....
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 09/03/2022
It was easy to access, since it was close to the Opera Garnier and other metro/bus stations. The lock just needs a bit of determination and concentration. It's just a little too expensive, knowing how cheap similar services can be in other countries.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2021
Convenient, reasonable rates, good location
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Verified Buyer
Rating: 4 out of 5
following a purchase from 01/11/2021
We reserved two lockers in Opera (Paris) the day we arrived and the day we left. The last day, in one of our lockers there were things of other people, and fortunatelly, we met there a familiy that left us their locker because they were leaving. We could not contact quickly somebody from the company.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 19/02/2022
A convenient location for baggage storage.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2021
Convenient service that worked well. The location is not ideal, far from the main train stations.
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 02/11/2021
could find everything
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/01/2022
Nice service.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 22/09/2021
Site and order process worked as expected.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2021
Serious service
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Verified Buyer
Rating: 3 out of 5
following a purchase from 10/10/2021
The service itself with the code for the door and the locker and everything was good. The neighbourhood that the building was in hoeverre, felt very unsafe.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 22/08/2021
too expensive
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2021
good
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2021
No specific problems to report.
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