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V
Rating: 3 out of 5
the code didn't work so we had to call and wait
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 992 published reviews
Summary of reviews
City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.
Reviews 2, 3 and 4 stars
Reset filtersV
Rating: 4 out of 5
The location was good, easy to find. We had a little trouble trying to enter the locker room, but once inside there was no problem. I would use citylocker again when I travel.
A
Rating: 4 out of 5
A very practical and secure system for dropping off suitcases and enjoying the last few hours of your stay before catching your train or plane.
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V
Rating: 3 out of 5
It was very convenient and straight forward although I did feel a big anxious about the fact all the lockers opened with the same code but with the digit of the locker number changed. I would feel a lot better if each locker had completely different codes.
A
Rating: 4 out of 5
A signpost could help locate .... and the same visibility at St Lazare, which does not offer this service... French and foreign tourists welcome
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V
Rating: 2 out of 5
Problems with the codes
V
Rating: 4 out of 5
It was difficult to figure out how to open the locker so perhaps clearer instructions could be put up. However there was very good communication by phone which sorted it out very quickly
V
Rating: 4 out of 5
Easy in every aspect.
V
Rating: 4 out of 5
It was initally a bit confusing to understand how it all works, but once you understand it , everything works well and as expected.
A
Rating: 3 out of 5
The individual code for each locker is the locker number, which isn't very secure. So anyone who knows this trick can reserve a locker and go and open the others.
Translated reviews
Response from CITY-LOCKER Paris
Hello, I would like to reassure you that the service is 100% secure. The codes are unique per locker and per day. We change all the codes every day. It is therefore impossible to open another locker.
A
Rating: 4 out of 5
Easy to use. A bit pricey, but it was nice to be able to leave my bags for the day and access them multiple times. Customer service was quick to help when I needed it too. Would recommend.
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A
Rating: 4 out of 5
Very good idea for dropping off this luggage.
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A
Rating: 2 out of 5
We made the mistake of booking two places and contacted the agency right away but they didn't agree to give us a refund...
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Response from CITY-LOCKER Paris
Hello, Our website does indicate the sizes of the lockers and when validating your order you also validate the general conditions of sale which indicate that in your case the refund is not possible. Thank you for your understanding.
A
Rating: 4 out of 5
Very practical!
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A
Rating: 4 out of 5
Safe, quick to book, but a bit expensive for a day pass
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A
Rating: 3 out of 5
the people before us couldn't open the door, and without their help my locker would never have opened.
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Response from CITY-LOCKER Paris
Hello, thank you for your message, a telephone hotline is available from 8am to 10pm every day. Please do not hesitate to contact us if you encounter this type of problem.
A
Rating: 2 out of 5
I could not go to the locker because it is far from the Eiffel Tower and therefore can not give you my opinion except that they responded unfavorably to my request for refund.
Translated reviews
Response from CITY-LOCKER Paris
Hello, Thank you for your message. I would like to remind you that you contacted us via our hotline and by e-mail to inform us that you no longer had time to drop off your suitcases in the locker you had reserved. We are located at 29 rue de l'exposition 75007 Paris, a 5-minute walk from the Champs de Mars and the Eiffel Tower. In your case, we are unable to issue a refund as explained above. Thank you for your understanding.
V
Rating: 4 out of 5
its esy to access and very secure.
V
Rating: 3 out of 5
The price advertised was 2 Euros, the price we paid was 12... misleading info. Then, we couldn't unlock the lockers very easily. Luckily we are engineers and worked it out!
V
Rating: 4 out of 5
The location would be better described as Metrostation Reamur-Sebastopol. Caused some unnecessary walking with heavy bags.
V
Rating: 4 out of 5
Found it a little confusing on how to get into the locker, but overall this was a good experience. My bags remained safe while I visited the Eiffel tower
V
Rating: 4 out of 5
Everything was easy to do. The locker floor could have been a little bit cleaner; there was some slight debris in the bottom, probably from suitcase wheels. But I’m very picky about cleanliness, so would probably be fine for most people.
My bag was fine in the end and I had no problems. Would probably use again.
My bag was fine in the end and I had no problems. Would probably use again.