Customer reviews of CITY-LOCKER Paris

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 11 992 published reviews
5 10,2k 85% 4 1 170 10% 3 295 2% 2 117 1% 1 168 1%

Summary of reviews

City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.

Reviews 2, 3 and 4 stars

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S
Sarah B. E.
Rating: 4 out of 5
following a purchase from 17/07/2025
Great, safe and efficient
O
Onur T.
Rating: 4 out of 5
following a purchase from 12/07/2025
Very practical, but bit overpriced.
A
Alicia V.
Rating: 4 out of 5
following a purchase from 12/07/2025
Expensive should make a price per hour
S
Sabrina L.
Rating: 4 out of 5
following a purchase from 05/07/2025
Useful during our bike trip to store our luggage so we could visit Notre Dame. The lockers are large and easily accessible. It is still a bit expensive though.
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Sivarajan S.
Rating: 4 out of 5
following a purchase from 07/07/2025
Storage size is good & location is ok.
R
Rob D.
Rating: 4 out of 5
following a purchase from 06/07/2025
Snel en eenvoudig. En onvervrlijkbaar goed vergeleken met de chaos die SNCF ervan maakt
C
Christine F.
Rating: 4 out of 5
following a purchase from 04/07/2025
Practical, fast, a little less than the subway and inexpensive
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Justin T.
Rating: 4 out of 5
following a purchase from 03/07/2025
Ça marche nickel mais c'était chère.
X
Xianguo W.
Rating: 4 out of 5
following a purchase from 03/07/2025
When we return back to pick up the luggage, the code for the door did not work any more. It happened to the family right after me as well. Fortunately they speak French and has French phone number. They called City Locker. CityLocker opened the door remotely. Everything else was smooth.
M
Marith V.
Rating: 2 out of 5
following a purchase from 01/07/2025
Veel te duur
Response from CITY-LOCKER Paris
Bonjour ,
Merci d'avoir utilisé notre service de consigne à bagages sur Paris et merci de nous faire part de votre avis.
Les espaces CITY-LOCKER sont surveillés par nos caméras de vidéo-surveillance 24h/24h 7j/7, notre équipe veille à ce que vos bagages soient stockés dans la plus grande sécurité possible.
Notre assurance couvre également vos effets personnels à hauteur de 1500 euros par casier.
Et tout cela à un coût effectivement, et nous sommes les seuls sur Paris à vous proposer ce niveau de sécurité à double sécurisation : code porte et code casier.
Et de plus, ramener au bagages cela coûte 3,75€ pour la journée (8:00-22:00)
Nous espérons avoir répondu à vos interrogations et vous souhaitons une excellente journée et au plaisir de vous revoir chez CITY-LOCKER.
R
Renaud Q.
Rating: 4 out of 5
following a purchase from 28/06/2025
Aside from the somewhat cramped space when several customers are there at the same time, I am very satisfied.
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Stephanie S.
Rating: 3 out of 5
following a purchase from 24/06/2025
Worked fine enough. But there is no way a locker fits 4 carry on bags as advertised. We barely fit three. Be cautious of this if you have multiple bags.
Response from CITY-LOCKER Paris
Bonjour , merci d'avoir utilisé notre service, nous sommes désolés qu'il n'ait pas répondu à vos attentes.
Il est possible de vérifier les mesures exactes sur notre site afin de les comparer avec vos bagages afin de vous assurer du nombre de casiers dont vous avez besoin.
Au plaisir de vous revoir dans l’une de nos consignes à bagages parisiennes.
S
Sabrina G.
Rating: 2 out of 5
following a purchase from 26/06/2025
Sur le site est indiqué un tarif « à partir de 2 euros ». En réalité en arrivant la seule option possible est un paiement de 15€. Très déçue!
Response from CITY-LOCKER Paris
Merci d'avoir utilisé notre service de consigne à bagages sur Paris.
Merci d’avoir utilisé notre service.
Sur notre site il est écrit à partir de 2€ en précisant que celui-ci n'est pratiqué qu'à partir d’un certain nombre de jours de location ou à certaine période de l’année.
Pour des réservations de plusieurs jours, les tarifs sont dégressifs.
Certains jours bénéficient de promotions, pouvant descendre jusqu'à 2€/jour.
En espérant vous avoir apporté les précisions nécessaires, nous espérons vous revoir au sein de l’une de nos consignes CITY-LOCKER.
Nous restons à votre disposition pour tout complément d’information à l’adresse suivante [email protected].
Bonne journée.
E
Eric M.
Rating: 4 out of 5
following a purchase from 21/06/2025
Simple and accessible
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Verena T.
Rating: 4 out of 5
following a purchase from 21/06/2025
All perfect, easy to handle. It would be a 5 star rating if it were a 24h service. Sally they only open at 10am in the morning
D
Doria D.
Rating: 4 out of 5
following a purchase from 21/06/2025
Very good
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Pasi K.
Rating: 4 out of 5
following a purchase from 19/06/2025
Central location, relatively easy to use, had free space, was crowded when we used.
T
Thomas S.
Rating: 2 out of 5
following a purchase from 17/06/2025
The door opened after 8 times. You have better use a small LCD screen where you can see the digits
Response from CITY-LOCKER Paris

Hello,

Thanks for using our luggage storage service in Paris and sorry it does not reach your expectations.
We take good note of your comments that will help us improve our service.
For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information.
Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 8 locations in Paris.
A
Anne D.
Rating: 4 out of 5
following a purchase from 07/05/2025
The number is missing on the street
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Serhii D.
Rating: 2 out of 5
following a purchase from 19/06/2025
Цена не соответствует описанию на сайте
Response from CITY-LOCKER Paris

Merci d'avoir utilisé notre service de consigne à bagages sur Paris.
Merci d’avoir utilisé notre service.
Sur notre site il est écrit à partir de 2€ en précisant que celui-ci n'est pratiqué qu'à partir d’un certain nombre de jours de location ou à certaine période de l’année.
Pour des réservations de plusieurs jours, les tarifs sont dégressifs.
Certains jours bénéficient de promotions, pouvant descendre jusqu'à 2€/jour.
En espérant vous avoir apporté les précisions nécessaires, nous espérons vous revoir au sein de l’une de nos consignes CITY-LOCKER.
Nous restons à votre disposition pour tout complément d’information à l’adresse suivante [email protected].
Bonne journée.
Y
Yvonne B.
Rating: 4 out of 5
following a purchase from 15/06/2025
The app and locker system work really well, but the cleanliness of the place was awful :( Obviously, it's the same tourists who don't take care of the space, but it's necessary to have staff helping to keep the place in good condition.
P
Paola Cinzia D.
Rating: 3 out of 5
following a purchase from 14/06/2025
very satisfied, the only drawback is that when I booked it seemed to be located inside the Chatelet Les Halles station instead it is about 1.5 km away. For me, who had to stay in the city for 3 hours, it was not exactly easy to move with luggage and a child. Thank you
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Response from CITY-LOCKER Paris
Hello,

Thanks for using our luggage storage service in Paris and sorry it does not reach your expectations.
We take good note of your comments that will help us improve our service.
For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information.
Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 8 locations in Paris.
C
Céline M.
Rating: 4 out of 5
following a purchase from 11/06/2025
Just to mention that there is another sign just before on the street!
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F
Francisco R.
Rating: 4 out of 5
following a purchase from 20/05/2025
Different size lockers would be a nice improvement. We had two suitcases that did not fit in one locker for a couple of cm and had to rent two with a lot of wasted space.
M
Milian M.
Rating: 4 out of 5
following a purchase from 09/06/2025
My number to enter the place doesn't work. It was quickly resolved by the staff who were working nearby. Resolved but unexpected and preferably to avoid. The same problem occurred with another client five minutes later.
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Liliana B.
Rating: 4 out of 5
following a purchase from 08/06/2025
Posizione strategica, servizio veloce. Un po caro. Conviene se lo usi per 24h. Dovrebbero fare delle tariffe a ore.
J
Jesse S.
Rating: 4 out of 5
following a purchase from 06/05/2025
Easy to find, proces is easy to understand, feels safe. Could be open earlier or preferably 24/7, it's a bit pricey but if I could acces the locker earlier or later it would be worth the price.
R
Rie N.
Rating: 4 out of 5
following a purchase from 02/05/2025
It was simple to use it. But I won’t likely use it since it was quite far from the train station with luggage.
K
Karine P.
Rating: 3 out of 5
following a purchase from 06/06/2025
Le concept est génial. Mais dommage qu'il n'existe pas de veilleur pour débloquer le casier quand nous avons 6 min de retard. Obligée de repayer une journée. Mais très bonne réactivité du service par mail.
Response from CITY-LOCKER Paris
Thanks for sharing your opinion and for sharing your experience with us.
We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon.

Have a good day.
F
Frédéric M.
Rating: 4 out of 5
following a purchase from 25/05/2025
Works very well The site towards Notre Dame is a bit out of the way from the RER and metro
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Muriel D.
Rating: 4 out of 5
following a purchase from 31/05/2025
Very practical, just a big scare because we couldn't open the locker door. In the end, you had to push it a bit before pulling it. Otherwise, nothing to say.
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A
Alexandre M.
Rating: 4 out of 5
following a purchase from 03/05/2025
GOOD
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Sara R.
Rating: 4 out of 5
following a purchase from 05/04/2025
Great service but we had a bit of trouble accessing with the code that opened the front door.
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David Winther Oster C.
Rating: 4 out of 5
following a purchase from 27/04/2025
Everything worked as expected, but I think it's too far away from Châtelet - Les Halles to bear the name. I had a long walk with heavy bags and in hindsight I shouldv'e taken a metro closer to the lockers.
E
Erwan R.
Rating: 4 out of 5
following a purchase from 28/05/2025
Very practical but I admit I was still stressed during my reservation by the opening code that allows you to open any locker by simply changing the locker number inside.
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F
Filippos L.
Rating: 4 out of 5
following a purchase from 19/05/2025
I was satisfied with the cost level.
J
Josep M.
Rating: 3 out of 5
following a purchase from 28/04/2025
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M
Maria Sillvina C.
Rating: 4 out of 5
following a purchase from 20/05/2025
Very good service. Super reliable and useful. I recommend it.
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Gerold M.
Rating: 4 out of 5
following a purchase from 28/05/2025
Everything worked perfectly. It's a shame that you can't book for shorter periods.
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Jean R.
Rating: 4 out of 5
following a purchase from 10/05/2025
Expensive, but it works.
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