Customer reviews of CITY-LOCKER Paris

9,5 /10

Based on 11 612 published reviews

5 9 878 85% 4 1 154 10% 3 295 3% 2 117 1% 1 168 1%

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 2, 3 and 5 stars

Reset filters

Shashankh Y.

Published on 20/10/2023 à 09h07 following a purchase from 14/10/2023

Used the city locker located in paris, very professional process

Joanne S.

Published on 20/10/2023 à 02h35 following a purchase from 26/09/2023

The locker was much smaller than we expected. The description said it could hold two suitcases and two back packs. We could barely get our two suitcases in the locker. We had to carry our backpacks with us.

Response from CITY-LOCKER Paris Published on 20/10/2023

Hello, Joanne Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments. The lockers size is : The size of the lockers is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm) or 1 big luggage and a small bag. We don't know where you find those information that t could hold two suitcases and two back packs. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team

Simon N.

Published on 19/10/2023 à 23h41 following a purchase from 09/10/2023

Easy and convenient

Alexandru H.

Published on 19/10/2023 à 18h14 following a purchase from 15/10/2023

Easy to use and intuitive

Translated reviews

Enrico B.

Published on 19/10/2023 à 17h27 following a purchase from 15/10/2023

Tutto ok, prenotazione rapida e servizio eccellente! Consigliato

Valentina M.

Published on 19/10/2023 à 15h02 following a purchase from 14/10/2023

Sarebbe più comodo direttamente nella metro station

Response from CITY-LOCKER Paris Published on 20/10/2023

Hello, Valentina Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team

Jordan C.

Published on 19/10/2023 à 14h31 following a purchase from 15/10/2023

The code to enter the locker didn't work. I had to try several times.

Translated reviews

Response from CITY-LOCKER Paris Published on 20/10/2023

Hello Jordan Thank you for taking the time to leave a review of our service. We are sorry that we did not fully meet your expectations. More details from you about your experience would help us improve the quality of our service. Thank you for your time.

Michael L.

Published on 19/10/2023 à 13h43 following a purchase from 07/10/2023

Very easy experience. There was a bit of a line to get in, but I imagine it was due to a surge of early morning travelers. Once inside we entered our reservation number with no issue and were out in two minutes.

Patrick R.

Published on 19/10/2023 à 12h34 following a purchase from 15/10/2023

Muy bien servicio

Translated reviews

David C.

Published on 19/10/2023 à 10h29 following a purchase from 08/10/2023

Todo perfecto,muy cómodo para dejar las maletas y poder moverte por París

julie E.

Published on 19/10/2023 à 10h29 following a purchase from 15/10/2023

Great spot to leave your luggage. Have used it many times upon arrival

Guillermo S.

Published on 19/10/2023 à 02h12 following a purchase from 04/10/2023

Try to show better relation between the expressed sizes of the luggage that fits, my carry on and the big luggage couldn't enter in the same space.

Translated reviews

Maydelín E.

Published on 18/10/2023 à 21h56 following a purchase from 19/09/2023

un buen lugar donde dejar maletas, el espacio esta bien y el precio es accesible, la ubicacion es buena esta cerca del metro y facil de llegat

Pereira R.

Published on 18/10/2023 à 20h23 following a purchase from 14/10/2023

We had to press several times the codes to open the door and the locker.

Translated reviews

Marko V.

Published on 18/10/2023 à 12h54 following a purchase from 14/10/2023

Very useful, walking distance to Galeries Lafayette even loaded with heavy shopping :) would recommend

Ana Belen B.

Published on 18/10/2023 à 10h07 following a purchase from 14/10/2023

Very good! Easy, quick.

Tanner S.

Published on 17/10/2023 à 13h11 following a purchase from 03/10/2023

Easy peasy

Andressa N.

Published on 16/10/2023 à 19h53 following a purchase from 09/10/2023

It was very simple to use. The locker is a good size and we could leave our 4 bags for a day long. It was a good cost-benefit and we reccomended it.

Javier A.

Published on 16/10/2023 à 19h09 following a purchase from 05/10/2023

Very easy to use. It´s cheap and fast.

明

明日香山.

Published on 16/10/2023 à 17h00 following a purchase from 11/10/2023

簡単でわかりやすい

Marine R.

Published on 16/10/2023 à 12h21 following a purchase from 12/10/2023

Great service!

Translated reviews

Alba E.

Published on 16/10/2023 à 12h04 following a purchase from 17/09/2023

La experiencia

Megan H.

Published on 15/10/2023 à 15h51 following a purchase from 08/10/2023

Very easy to use and so convenient, would use again

Erika R.

Published on 15/10/2023 à 14h59 following a purchase from 06/10/2023

Se necesita reservación para entrar al lugar, la ubicación es buena y los locker funcionan bastante bien, son muy espaciosos.

Response from CITY-LOCKER Paris Published on 16/10/2023

Hello Erika, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.

Andras Zoltan G.

Published on 15/10/2023 à 10h02 following a purchase from 01/10/2023

Worked as described.

Essi K.

Published on 15/10/2023 à 02h02 following a purchase from 06/10/2023

Easy to find, codes sent beforehand worked perfectly, everything felt secure. Would use again!

Sa B.

Published on 14/10/2023 à 23h22 following a purchase from 06/10/2023

Great service and location

Nazareth M.

Published on 14/10/2023 à 13h26 following a purchase from 10/10/2023

Fácil de encontrar

michelle J.

Published on 14/10/2023 à 00h35 following a purchase from 05/10/2023

Perfect location and I love the fact the door has a code for added safety.

Anna F.

Published on 13/10/2023 à 22h11 following a purchase from 09/10/2023

Soluzione molto pratica!!! La consiglio!!!

ELENI V.

Published on 13/10/2023 à 16h19 following a purchase from 17/08/2023

It was very easy to reserve a locker.

Miriam W.

Published on 13/10/2023 à 12h15 following a purchase from 02/10/2023

Easy reservation situation even with knowing 1) no and 2) a little bit of French. Prompt email with combinations and instructions reassured us we had a locker and that it would be ready for us before the train ride ended. A sticker on the door invited us to search for context clues and ascertain we were at the right place. Behind a locked storefront door you can see and reach about 20 other lockers between a narrow passage. No attendant on duty, dimly lit room. Combo pad on the door was easy to use to gain entry. Interior key pad was exceptionally sensitive, and would enter a selected number more than once for one push of a key, It took a few tries to get the combination to enter correctly and for the door to "pop" for us. One locker was big enough to accept a DoD "bodybag" rollerboard along with a personal bag. We got two to accommodate our two bodybags, our checked luggage, and our personal items.
There was room for only one customer set at a time, really, to access the lockers. We got there first and were surprised to see the line of individuals behind us. With few people inside, we were able to get in and out quickly. Others were waiting outside, either getting a locker reserved online (great idea!) or asking others how to get a locker. I would have liked the space to be bigger in order to allow more than one party to have access to the lockers at any given time.
Fix the interior combination keypads and arrange the lockers in a way that more than one or two parties can access their items without jostling over each other, and the situation could get 4 or 5 stars.

Translated reviews

Response from CITY-LOCKER Paris Published on 13/10/2023

Hello Miriam and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.

Michael H.

Published on 13/10/2023 à 11h40 following a purchase from 06/09/2023

Easy to use and access with key code. Good location. Easy to deposit and collect luggage.

Joaquin M.

Published on 13/10/2023 à 10h27 following a purchase from 04/09/2023

Tuve que marcar el código varias veces porque ni la puerta exterior ni mi puerta privada se abrían... No hay nadie allí y tampoco un aseo

Response from CITY-LOCKER Paris Published on 16/10/2023

Hello, Joaquin Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team

saikaew A.

Published on 13/10/2023 à 10h21 following a purchase from 09/10/2023

Easy and Safe

João B.

Published on 13/10/2023 à 10h20 following a purchase from 09/10/2023

Fast and easy service

Paul C.

Published on 12/10/2023 à 19h33 following a purchase from 08/10/2023

It was very easy to set up. The lockers were ideal size for our 3 cabin bags and it was easy to use the locker code to open and use locker. Would use again.

Emeline J.

Published on 12/10/2023 à 12h39 following a purchase from 08/10/2023

Quick and easy to use

Translated reviews

Sara P.

Published on 12/10/2023 à 07h28 following a purchase from 03/10/2023

It's a smart and easy service. It's also cheap if you can share the loker....

Rui G.

Published on 12/10/2023 à 00h11 following a purchase from 05/10/2023

Safe, practical e functional locker in the heart of Paris, nearby Chatelet-Les Hales train station.