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A
Rating: 5 out of 5
It was so easy and such a relief as it meant we had a whole day without bags. Great idea!
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Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 992 published reviews
Summary of reviews
City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.
Reviews 2, 3 and 5 stars
Reset filtersV
Rating: 5 out of 5
Easy to book. Excellent service.
A
Rating: 5 out of 5
Very good and practical
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A
Rating: 5 out of 5
Simply perfect ️
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Response from CITY-LOCKER Paris
Hello Claudia Thank you for your review and for using our service. We hope to have the pleasure of seeing you again during your next stay in Paris.
V
Rating: 5 out of 5
Really easy to use and great not lugging stuff around paris. You get texted a code to your phone and it’s very near the station.
A
Rating: 2 out of 5
problems getting the lockers open
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Response from CITY-LOCKER Paris
Hello and thank you for your feedback. We remind you that a hotline is at your disposal from 8am to 10pm every day. They can help you open your lockers
V
Rating: 3 out of 5
Good location and it's good to have this service overall. HOWEVER: (1) Technical issues: out of 3 lockers we paid for, 2 did not send the code to open the lockers. We had to figure out how to contact CITY LOCKER, call and pay international fees, waste time to figure out the next steps. They sent us the codes eventually, but we wasted quite some time... And in the end we did not need 1 of the lockers, so it stayed empty and they did not want to make a refund, despite us asking for it. (2) It is NOT intuitive how to use the lockers. Even if there is a sign next to the lockers, it's not intuitive. I saw many people wandering around and trying to figure out... Perhaps there's a better way? Finally, the customer service people were not very open to receive this feedback in the chat... :-) All in all, thanks for the service, but also be open to new ideas how to improve it!
Response from CITY-LOCKER Paris
Hello and thank you for your feedback. As soon as you contacted us, we checked and texted you the codes within 5 min. You tell us that the service is not easy to use, we are sorry that you did not see the posters above the external keyboard to tell you how to type your code on the keyboard, then the poster above of the keypad inside to open your locker, without forgetting the poster indicating the telephone number of the hotline which is also located just below the keypad. All posters are of course in French and English. We also remind you that everything is clearly indicated in the email you receive with the codes. We note your reflection on the improvement of the service we will install posters with drawings to explain how to type its code on the keyboard.
V
Rating: 5 out of 5
Easy to use, quick to book. Very nice. Should be all over
A
Rating: 5 out of 5
Fast and efficient
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A
Rating: 5 out of 5
Ok ok
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V
Rating: 5 out of 5
Easy to manage, very suitable solution if you travel with your backpack f.e.
V
Rating: 5 out of 5
I was able to reserve and pay for a locker one day in advance and had no issues with the booking. Very simple and easy!
A
Rating: 5 out of 5
very well
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V
Rating: 5 out of 5
Secure and easy to use
A
Rating: 3 out of 5
Medium
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A
Rating: 5 out of 5
Ultra convenient service, easy to access and simple to book!
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A
Rating: 5 out of 5
It's all very simple, from using the quote to using the instructions themselves.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Excellent
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A
Rating: 5 out of 5
No complaints. The service matches the offer.
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V
Rating: 5 out of 5
Easy to use.. very good!
V
Rating: 5 out of 5
Great service and great location. Reasonable rate.
A
Rating: 5 out of 5
Very useful!
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V
Rating: 5 out of 5
Very convenient and easy to use
A
Rating: 5 out of 5
Top!
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A
Rating: 5 out of 5
Very practical, simple and effective!
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V
Rating: 2 out of 5
Expensive
Response from CITY-LOCKER Paris
Hello, the price is per day for a locker. You can put 3 cabin suitcases per locker which makes us the cheapest rate in Paris for a piece of luggage.
A
Rating: 5 out of 5
Very well organized, simple route
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A
Rating: 5 out of 5
Easy to place orders on the site. Online payment and immediate confirmation by SMS and e-mail.
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V
Rating: 5 out of 5
Somehow we lost the codes to our locker. City Locker responded to our email within minutes and resent our code.
A
Rating: 5 out of 5
I booked the day before for the next day and managed to find 2 free lockers.
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A
Rating: 5 out of 5
Super
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V
Rating: 5 out of 5
Perfect
A
Rating: 5 out of 5
Easy practical secure
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V
Rating: 5 out of 5
need more flexible rates for less hours
A
Rating: 5 out of 5
Well located, safe, efficient! This locker near the Eiffel Tower enabled us to spend a pleasant last day in the 7th arrondissement before catching our train at the Gare de Lyon.
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A
Rating: 5 out of 5
Ergonomic booking site except that I couldn't select a time slot. So I paid for a whole day even though I only checked in my luggage for 1 hour. Suggestion: add a search engine to select the nearest locker to your destination.
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Response from CITY-LOCKER Paris
Thank you for your feedback, the reservation is made for the day, that's why you can not choose a time. Concerning the location you choose first the address where you want to go before starting the reservation.
V
Rating: 5 out of 5
Making a reservation for the day was simple and straightforward. I received a code for the locker immediately via text message.
V
Rating: 5 out of 5
Very very good
V
Rating: 5 out of 5
Easy to order online