Customer reviews of CITY-LOCKER Paris

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 2 and 4 stars

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H
Hajar E.
Rating: 4 out of 5
following a purchase from 13/01/2024
Hhhh
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Vincent M.
Rating: 4 out of 5
following a purchase from 08/01/2024
Practical. A little expensive when you don't need to drop off your luggage for the day. The price could be adapted to the number of hours used.
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Francisca U.
Rating: 4 out of 5
following a purchase from 07/01/2024
The place was well located and easy to find. The system worked fine. But I found it extremely expensive. I only used it for 3 hours and had to pay the entire day fee (15 Euro) nevertheless.
It would be great if they had the chance to rent for hours or half a day.
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Álvaro Leonel E.
Rating: 4 out of 5
following a purchase from 07/01/2024
Nice and good service.
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Helga K.
Rating: 4 out of 5
following a purchase from 06/01/2024
Easy and convenient
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Peter P.
Rating: 2 out of 5
following a purchase from 31/12/2023
Lockers are smaller than advertised. Cannot fit 4 small bags. Only 2 carry on bags fit and one large bag. Are not the dimensions listed on website.
Response from CITY-LOCKER Paris
Bonjour The lockers size is exactly the one indicated on our website. The size of the lockers is W.48cm x H.61cm x D.85cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20cm). Sounds your luggage were bigger! Please next time as well as to our customers check your luggage size before booking to avoid such problem and coment. Have a nice day
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Andrew C.
Rating: 4 out of 5
following a purchase from 04/01/2024
Bit out the way from the train station but other than that a good idea and easy to use
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Rachel P.
Rating: 4 out of 5
following a purchase from 30/12/2023
Conveniently located close by the Eiffel Tower. The directions were easy to follow.
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Nolann F.
Rating: 4 out of 5
following a purchase from 02/01/2024
It was nice
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Abdellah Z.
Rating: 4 out of 5
following a purchase from 02/01/2024
It would be more transparent to be able to see the address details before making the payment.
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Corman F.
Rating: 4 out of 5
following a purchase from 30/12/2023
Too far from quai branly
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Lauryn E.
Rating: 4 out of 5
following a purchase from 30/12/2023
The service was super easy to use, convenient and easy to book - and overall pretty affordable. My only complaint was that the size of the lockers was smaller than what seems adequate for anyone traveling for more than a weekend. We couldnt fit a suitcase and a carryon in the same locker. We could fit maybe 3 carry on bags in 1 locker and 1 large suit case and a back back in another. I would suggest offering some Larger size lockers!
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Eduardo M.
Rating: 4 out of 5
following a purchase from 22/12/2023
Great service, very easy to get to and use
Would be great to have an assisted door to easily enter when carrying many luggage
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Isis A.
Rating: 4 out of 5
following a purchase from 19/12/2023
The service itself is genius and excellent! The only thing i was a bit disappointed about was that the advertisement said i would pay about 5 euros a day per locker and i ended up paying 15 per locker. I was still happy to be able to safely store my luggage while I was busy being a tourist is the peotic city that is Paris!
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Mirjana U.
Rating: 4 out of 5
following a purchase from 17/12/2023
Excellent service but a bit far away from Chatelet metro.
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sophanith N.
Rating: 4 out of 5
following a purchase from 08/12/2023
everything is acceptable, however the locker space is not much bigger as we expected.
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Javier M.
Rating: 2 out of 5
following a purchase from 24/11/2023
We couldn't open the door for 5 minutes and when we called the emergency phone it was an answering machine.
Response from CITY-LOCKER Paris
Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. the hotline is open from 8:00 am to 10:00 to give you general information in 3 languages and to leave a message in case of emergency so thta we can call you immediately to help. Did you leave one? Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Eunice M.
Rating: 4 out of 5
following a purchase from 08/12/2023
It is an excellent idea. Good location, the price could be better or for the same price it should allow us to have the luggage there until later since no one is probably using it during the night.
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Fiona B.
Rating: 4 out of 5
following a purchase from 11/12/2023
A great option when all of Paris awaits, and your Airbnb booking hasn't yet begun or you want one more afternoon to vist your favorite spots before heading to the airport. But...every time I entered (four times in all), it took 5 or 6 attempts each time--by myself and other travelers--to access the shop.
I pushed the "Clear" button, which was not obviously marked, and nothing happened. After many attempts, it finally worked...I still don't know why, since it was the same action each time.
In the written instructions, "Deposit Code" might better be translated as "Locker Access Code." And "Deposit Number" as "Locker Number."
We strangers discussed in English, French, Italian, German, and Spanish how to access both the building and the lockers. A group effort proved successful.
I will absolutely use this service again!
M
Michaela M.
Rating: 4 out of 5
following a purchase from 07/12/2023
Sarebbe meglio se fossero posizionati nei pressi delle stazioni della RER
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Saverio F.
Rating: 4 out of 5
following a purchase from 11/12/2023
15 € per depositare 2 valigie per un paio d’ore, sono troppi!
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Nelson O.
Rating: 4 out of 5
following a purchase from 10/12/2023
Simples e rápido, e sem duvida umas mais valia para não andar com as mochilas as costas.
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Aline M.
Rating: 4 out of 5
following a purchase from 08/12/2023
Very convenient service, easy to book. However, a rate for 1/2 day or 2-3 hours is missing.
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Carlos M.
Rating: 4 out of 5
following a purchase from 03/12/2023
Misleading information about the locker in Chatelet Les Halles ..... But after reservation i finally got the right address
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Amanda G.
Rating: 4 out of 5
following a purchase from 08/12/2023
It was easy to book a locker. It was a little bit far from the metro with all our luggage.
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GHISLAINE C.
Rating: 4 out of 5
following a purchase from 22/11/2023
easy to use
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Ivan M.
Rating: 4 out of 5
following a purchase from 02/11/2023
Site is ok, your codes are sent via email, didn’t need customer service as everything was pretty straightforward and no issues when I turned up at the lockers.
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Emma L.
Rating: 4 out of 5
following a purchase from 05/12/2023
Easy yo use, and fast.
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Valentina C.
Rating: 4 out of 5
following a purchase from 04/12/2023
Definitely useful. I just found someone else’s stuff in the locker, which I found creepy. Although I want to imagine that someone must have not picked that up!
M
Maud C.
Rating: 4 out of 5
following a purchase from 02/12/2023
First you have to create an account on the site, then it's very simple: you receive the door and locker codes by text message and e-mail. However, as I only left my suitcase for 2 hours, I would have liked to have been charged by the hour, or even by the 1/4 hour...
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Response from CITY-LOCKER Paris
Hello Maud Thank you for taking the time to leave a review of our service. We're sorry we didn't fully meet your expectations. More details from you about your experience would help us improve the quality of our service. Thank you for your time.
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stephanie C.
Rating: 2 out of 5
following a purchase from 26/11/2023
I booked a locker that was designed for 4 cabin-sized suitcases, but could only fit 2 and a handbag!!! I had to pay for a second one, and luckily there was still some space available, otherwise I would have been in a lot of trouble! I'll add one star because the service is very practical in spite of everything!
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Response from CITY-LOCKER Paris
Hello Stéphanie, We're sorry that the service didn't suit you. However, we can assure you that our lockers are well adapted to accommodate 4 IATA-standard cabin suitcases, depending of course on the size of your suitcases. The City-Locker team
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Husnu Yalcin O.
Rating: 4 out of 5
following a purchase from 28/10/2023
Self service, was easy to access when I dropped off but had brief issues with the door when I picked up.
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Nairobi G.
Rating: 4 out of 5
following a purchase from 25/11/2023
Un poco engorroso, complicado para acceder tuvimos que intentar muchas veces el código de la puerta y otras tantas la del locker. Pero de resto, funcional,veconomico y seguro
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Nina S.
Rating: 4 out of 5
following a purchase from 26/11/2023
Nice service
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Serge P.
Rating: 4 out of 5
following a purchase from 22/11/2023
Perfect service but price too high.
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Yann F.
Rating: 4 out of 5
following a purchase from 27/09/2023
good
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Marcos Roberto B.
Rating: 4 out of 5
following a purchase from 17/11/2023
Was to expensive, even if I booked for half a day, the price was for the whole day.
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Curci A.
Rating: 4 out of 5
following a purchase from 21/11/2023
No problem
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Dominique M.
Rating: 4 out of 5
following a purchase from 22/11/2023
Very welcoming, friendly and attentive staff if you don't have change, for example.
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Ibrahim B.
Rating: 4 out of 5
following a purchase from 15/11/2023
Clear, simple
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