Customer reviews of CITY-LOCKER Paris

9,5 /10

Based on 11 992 published reviews

5 10,2k 85% 4 1 170 10% 3 295 2% 2 117 1% 1 168 1%

Summary of reviews

City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.

Reviews 2 and 4 stars

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Amanda G.

Published on 12/12/2023 à 12h43 following a purchase from 08/12/2023

It was easy to book a locker. It was a little bit far from the metro with all our luggage.

Ghislaine C.

Published on 11/12/2023 à 13h12 following a purchase from 22/11/2023

easy to use

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Ivan M.

Published on 11/12/2023 à 10h34 following a purchase from 02/11/2023

Site is ok, your codes are sent via email, didn’t need customer service as everything was pretty straightforward and no issues when I turned up at the lockers.

Emma L.

Published on 09/12/2023 à 08h50 following a purchase from 05/12/2023

Easy yo use, and fast.

Valentina C.

Published on 08/12/2023 à 09h19 following a purchase from 04/12/2023

Definitely useful. I just found someone else’s stuff in the locker, which I found creepy. Although I want to imagine that someone must have not picked that up!

Maud C.

Published on 06/12/2023 à 13h33 following a purchase from 02/12/2023

First you have to create an account on the site, then it's very simple: you receive the door and locker codes by text message and e-mail. However, as I only left my suitcase for 2 hours, I would have liked to have been charged by the hour, or even by the 1/4 hour...

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Response from CITY-LOCKER Paris Published on 07/12/2023

Hello Maud Thank you for taking the time to leave a review of our service. We're sorry we didn't fully meet your expectations. More details from you about your experience would help us improve the quality of our service. Thank you for your time.

Stephanie C.

Published on 06/12/2023 à 12h08 following a purchase from 26/11/2023

I booked a locker that was designed for 4 cabin-sized suitcases, but could only fit 2 and a handbag!!! I had to pay for a second one, and luckily there was still some space available, otherwise I would have been in a lot of trouble! I'll add one star because the service is very practical in spite of everything!

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Response from CITY-LOCKER Paris Published on 06/12/2023

Hello Stéphanie, We're sorry that the service didn't suit you. However, we can assure you that our lockers are well adapted to accommodate 4 IATA-standard cabin suitcases, depending of course on the size of your suitcases. The City-Locker team

Husnu Yalcin O.

Published on 04/12/2023 à 23h18 following a purchase from 28/10/2023

Self service, was easy to access when I dropped off but had brief issues with the door when I picked up.

Nairobi G.

Published on 04/12/2023 à 22h28 following a purchase from 25/11/2023

Un poco engorroso, complicado para acceder tuvimos que intentar muchas veces el código de la puerta y otras tantas la del locker. Pero de resto, funcional,veconomico y seguro

Nina S.

Published on 04/12/2023 à 22h06 following a purchase from 26/11/2023

Nice service

Serge P.

Published on 02/12/2023 à 11h13 following a purchase from 22/11/2023

Perfect service but price too high.

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Yann F.

Published on 27/11/2023 à 22h59 following a purchase from 27/09/2023

good

Marcos Roberto B.

Published on 27/11/2023 à 13h02 following a purchase from 17/11/2023

Was to expensive, even if I booked for half a day, the price was for the whole day.

Curci A.

Published on 26/11/2023 à 15h13 following a purchase from 21/11/2023

No problem

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Dominique M.

Published on 26/11/2023 à 12h16 following a purchase from 22/11/2023

Very welcoming, friendly and attentive staff if you don't have change, for example.

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Ibrahim B.

Published on 25/11/2023 à 14h10 following a purchase from 15/11/2023

Clear, simple

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Yann C.

Published on 25/11/2023 à 00h27 following a purchase from 17/11/2023

While the site wants to attract customers with rates starting at 2 euros, the reality is that the rate is +18 euros per day. Opening hours are short, from 08:00 a.m. to 10:00 p.m. Reservations are required before you arrive to obtain your access code to the chamber.

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Response from CITY-LOCKER Paris Published on 25/11/2023

Hello Yann, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day (8:00-22:00). To be even more precise in our reply, the rate is MAX 15€/day and not 18€. We hope to see you again and wish you a pleasant day!

Aude M.

Published on 22/11/2023 à 14h23 following a purchase from 18/11/2023

Nice and safe but a bit expensive

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Luc L.

Published on 22/11/2023 à 10h58 following a purchase from 11/11/2023

practical and easy

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Michael H.

Published on 19/11/2023 à 10h25 following a purchase from 10/11/2023

Everything worked out fine other than you have to press the buttons firmly in to open the doors

José María G.

Published on 19/11/2023 à 09h42 following a purchase from 14/11/2023

Easy to use. Does not depend on an app

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Touret N.

Published on 18/11/2023 à 09h13 following a purchase from 13/11/2023

Lack of information inside (I had to help other customers)

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Pablo H.

Published on 17/11/2023 à 10h57 following a purchase from 13/11/2023

It could be cheaper because 15€ to leave the stuff is a bit expensive

Vivienne R.

Published on 16/11/2023 à 23h38 following a purchase from 12/11/2023

The setup is well organised and it was simple enough to access the facility.
I was struggling with a sore back on the day though, and I was very surprised when I discovered the locker was on the third level up. I had to hoist a 25kg suitcase up to head height with no-one to ask for help. I struggled and am a woman of medium to good strength. For someone less able this would be a show-stopper and make the service completely unusable.

Anna D.

Published on 14/11/2023 à 22h17 following a purchase from 06/11/2023

Très bien

France P.

Published on 12/11/2023 à 12h28 following a purchase from 31/10/2023

The site is very well designed Easy to understand and book

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Sylvain B.

Published on 11/11/2023 à 21h12 following a purchase from 31/10/2023

Ergonomic.

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Sylvie R.

Published on 11/11/2023 à 10h49 following a purchase from 27/10/2023

Very easy to order

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Catherine C.

Published on 10/11/2023 à 15h46 following a purchase from 31/10/2023

This is a safe place to leave your luggage; codes worked well. We took a metro from there to Chatelet as felt it would be too long a walk with our luggage. Would recommend this place.

Verified Buyer

Published on 05/11/2023 à 13h14 following a purchase from 05/06/2023

Good conditions, easy to work with. More see 2.

Deepak N.

Published on 05/11/2023 à 12h30 following a purchase from 31/10/2023

Smooth

Sarah T.

Published on 04/11/2023 à 09h51 following a purchase from 25/10/2023

Relatively easy to find, secure location. Easy to follow instructions for using the lockers. Would say the lockers don't fit 4 cases easily!

Anne R.

Published on 03/11/2023 à 12h13 following a purchase from 20/10/2023

Some of the locker doors are broken and left wide open; no one repairs them, which isn't reassuring when you're leaving your luggage. What's more, the locker doors are made of plywood, and one of those we had reserved was half torn off. We'd have to invest in sturdier equipment (metal) and hire staff for maintenance and surveillance. Automation is handy, but it can't replace human beings. For the (high) price, we expect more security. We get the impression that City Locker wants to make as much money as possible on the backs of its customers, with as little investment as possible. This does not reflect well on the company.

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Response from CITY-LOCKER Paris Published on 03/11/2023

Hello Anne Thank you for taking the time to leave a review of our service. We're sorry we didn't fully meet your expectations. More details from you about your experience would help us improve the quality of our service. To answer your questions: - if the doors are open, it's only because previous customers didn't close them after retrieving their luggage - the doors aren't made of plywood but of a much stronger material, the composition of which we won't give you for obvious reasons of confidentiality, but you should know that there is metal inside. - In your case, why didn't you call the hotline to cancel your reservation, as we note that you used our service even though you were very concerned? We hope to see you again very soon in one of our City locker spaces Thank you.

Fusae A.

Published on 03/11/2023 à 07h17 following a purchase from 28/10/2023

The locker size was wide and easy to use.
The specified locker was easy to put at the bottom,but it was difficult to put heavy luggage at the top.
At the time of reservation,it is good to check the weight of the luggage.

Armin K.

Published on 01/11/2023 à 12h09 following a purchase from 16/10/2023

It worked

Caroline F.

Published on 01/11/2023 à 11h03 following a purchase from 26/10/2023

Well located, practical. Keypad panel for typing codes a little tired, needs repeating a few times.

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Emma W.

Published on 31/10/2023 à 23h02 following a purchase from 23/10/2023

Easy to use, in a convenient location. Would be good if there were cheaper rates for a short length of time.

Selina L.

Published on 31/10/2023 à 09h16 following a purchase from 27/10/2023

Had an emergency and no one called me back, it was a nightmare. After a few hours I just got a refund with a message “we’re sorry but we were fully booked”.
The emergency number is therefore not an emergency number. I even headed to the “back office of city locker” but that didn’t exist anymore.
So all in all, if you have to catch a flight rather use “Bounce” it was way, way better!

Response from CITY-LOCKER Paris Published on 31/10/2023

Hello, Selina Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team

Ide N.

Published on 30/10/2023 à 12h10 following a purchase from 20/10/2023

Website is accessible and easy to use but the lockers are smaller than we were let to believe. There's no way a single locker can contain 4 normal-sized suitecases.

Laurence R.

Published on 29/10/2023 à 21h44 following a purchase from 25/10/2023

Fine

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