Customer reviews of CITY-LOCKER Paris

9,5 /10

Based on 11 610 published reviews

5 9 876 85% 4 1 154 10% 3 295 3% 2 117 1% 1 168 1%

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 2 and 4 stars

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Rolando H.

Published on 20/10/2023 à 13h48 following a purchase from 16/10/2023

Is good option
I like it

Joanne S.

Published on 20/10/2023 à 02h35 following a purchase from 26/09/2023

The locker was much smaller than we expected. The description said it could hold two suitcases and two back packs. We could barely get our two suitcases in the locker. We had to carry our backpacks with us.

Response from CITY-LOCKER Paris Published on 20/10/2023

Hello, Joanne Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments. The lockers size is : The size of the lockers is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm) or 1 big luggage and a small bag. We don't know where you find those information that t could hold two suitcases and two back packs. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team

Shigeru K.

Published on 20/10/2023 à 01h10 following a purchase from 02/10/2023

I think a larger locker size would be more convenient.

Stefanos M.

Published on 19/10/2023 à 23h38 following a purchase from 24/09/2023

Not enough space

Jordan C.

Published on 19/10/2023 à 14h31 following a purchase from 15/10/2023

The code to enter the locker didn't work. I had to try several times.

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Response from CITY-LOCKER Paris Published on 20/10/2023

Hello Jordan Thank you for taking the time to leave a review of our service. We are sorry that we did not fully meet your expectations. More details from you about your experience would help us improve the quality of our service. Thank you for your time.

Michael F.

Published on 16/10/2023 à 09h09 following a purchase from 06/10/2023

Great location and easy to access locker. Wish I knew I would have needed two lockers. I had to reserve another one there because I could not fit all of my bags. Overall great experience.

Marc B.

Published on 15/10/2023 à 23h09 following a purchase from 07/10/2023

Close quite early

Maja K.

Published on 15/10/2023 à 15h14 following a purchase from 10/10/2023

Great opportunity and very easy. Only thing is that it said it could contain 4 bags, but it should also say only 2 I suitcases

Joyce A.

Published on 15/10/2023 à 00h26 following a purchase from 06/10/2023

Good

Bartolomeo F.

Published on 14/10/2023 à 23h17 following a purchase from 26/08/2023

Ok no problem

Grace B.

Published on 14/10/2023 à 03h43 following a purchase from 03/10/2023

Navigating the site was very simple and straightforward, and finding and unlocking the lockers was very easy as well.

Brigitte C.

Published on 12/10/2023 à 11h32 following a purchase from 19/08/2023

Good service and sms with codes.

Rémy P.

Published on 11/10/2023 à 16h35 following a purchase from 29/09/2023

Very conveniently located right in the center of Paris, but the hygiene of the place leaves something to be desired...

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SIDDHARTH S.

Published on 09/10/2023 à 11h53 following a purchase from 05/10/2023

Fab locker service.

Aloysius F.

Published on 09/10/2023 à 10h31 following a purchase from 03/10/2023

Nice website and system

QUANYAN W.

Published on 09/10/2023 à 05h58 following a purchase from 30/09/2023

28寸箱子一个就把箱子放满了，小包一个又过大，希望能有不同的箱包尺寸和价格，而不是一刀切，大小都一个价格。另外，pdf订单上就只有付款和订单信息，其他的开门和箱门密码又在邮件里，是否可以二合一，下载了订单文件，然后到了那里后还要再次打开邮箱看操作方法，不便捷

charlotte F.

Published on 08/10/2023 à 22h03 following a purchase from 04/10/2023

To expensive,

Response from CITY-LOCKER Paris Published on 09/10/2023

Hello charlotte, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.

M. A.

Published on 08/10/2023 à 12h08 following a purchase from 04/10/2023

Good

Onur Ö.

Published on 06/10/2023 à 23h05 following a purchase from 24/09/2023

Lockers should be bigger

Kirk S.

Published on 06/10/2023 à 13h55 following a purchase from 02/10/2023

We had just arrived from a red eye flight from the US. We had taken the RER B train from CDG and needed a place to store our luggage for a few hours before we could check in to our AirBnb. We arrived exhausted to a locked door and about a half dozen other tourists standing around outside using their phones. We eventually read a small sign on the door giving a website to create an account and reserve a locker. After a few minutes of doing this on my iPhone it sent me an email with information to type in a code on a keypad by the door to enter the establishment and another code to type in on a different keypad on a bank of lockers to open one up. It’s all automated and there is no one there to assist. Not knowing what to do was the only frustrating thing but we eventually figured it out.

Hayley C.

Published on 06/10/2023 à 10h01 following a purchase from 02/10/2023

Easy to find, easy to use, fitted 3 small suitcases and a small rucksack so handy to explore for the day then go back for luggage later in the day

Christine F.

Published on 05/10/2023 à 17h58 following a purchase from 17/09/2023

Having a spot to store luggage while you can't check in for your reservation is very convenient. We arrived in Paris early in the morning and were not able to check in our Airbnb until late afternoon. The city locker permitted us to explore the city in the meantime without having to push around heavy luggage. The only downside we found was that the sidewalks to get from the Gare du Nord to the city locker are a little hard to roll luggage on. Luckily the walk there was only about 5 to 7 minutes.

Veronica D.

Published on 04/10/2023 à 14h36 following a purchase from 23/09/2023

Quick and easy booking method, excellent service offered

El M.

Published on 04/10/2023 à 10h33 following a purchase from 25/09/2023

Mi sono trovato bene, unica cosa state attenti di schiacciare bene belli a fondo sennò non vi apre

Jana I.

Published on 03/10/2023 à 19h48 following a purchase from 29/09/2023

It could have been cleaner, but the service is good. Specially that the locker can be opened several times.

Isabelle G.

Published on 03/10/2023 à 16h27 following a purchase from 25/09/2023

Easy to book.

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varsinee S.

Published on 03/10/2023 à 07h26 following a purchase from 28/09/2023

It was a bit too slow to book the locker because the payment system got an error twice.

Yann F.

Published on 02/10/2023 à 17h59 following a purchase from 27/09/2023

Easy booking

Dave S.

Published on 02/10/2023 à 10h16 following a purchase from 27/09/2023

Easy to use. Good location

佐

佐々木由.

Published on 30/09/2023 à 11h10 following a purchase from 25/09/2023

Thanks to this service, I was able to travel comfortably. The procedure for leaving luggage was very easy and convenient.

KEITA Y.

Published on 27/09/2023 à 20h44 following a purchase from 22/09/2023

入口の暗所番号はゆっくり押さないといけない、押せてるか不安になるが押すとかすかに聞こえる音を頼りにするといい。
申し込んだロッカーのサイズと、実際のロッカーのサイズが違ったので、用心した方がいい。
預けられるのは便利。

Response from CITY-LOCKER Paris Published on 29/09/2023

Hello Keita, Thank you for sharing your opinion, The lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.

Stanislava S.

Published on 27/09/2023 à 13h59 following a purchase from 23/09/2023

the system is easy to use, very practical. the only downside is that I find it a little expensive.

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Response from CITY-LOCKER Paris Published on 27/09/2023

Hello Stanislava, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for one day (8:00-22:00). We hope to see you again and wish you a pleasant day!

Daniella B.

Published on 26/09/2023 à 22h05 following a purchase from 22/09/2023

My luggages was taken out when I came to pick them up. Luckily nothing was stolen.

Response from CITY-LOCKER Paris Published on 27/09/2023

Hello Daniella, Thanks for sharing your opinion, The problem you have had is that you have used someone else locker. You put your luggage in an open locker when you arrived without checking on your booking confirmation that it was your assigned one and dialing your deposit code. So that when the person who has this locker arrived and saw luggage inside he empty it. City locker works like an hotel! When you book you are assigned a code and a locker. So please next time use your personal and not someone else. we hope to see you again in one of our storages very soon. Have a good day.

Thiago S.

Published on 26/09/2023 à 17h55 following a purchase from 16/09/2023

The Locker is close to the metro and on a quiet street, which is a positive thing. The space is well organized and clean, everything went well. I just wish there were different sizes, my suitcase was small so a smaller space at a lower price would be interesting.

Wesyes O.

Published on 26/09/2023 à 14h59 following a purchase from 16/09/2023

Good location, easy in-and-out system, very large(deep) lockers too!

Darwin S.

Published on 24/09/2023 à 02h16 following a purchase from 15/09/2023

Very good idea! Only downside for me is that when you get the lockers on top, because you have to lift your luggage however heavy it is to put it inside.

Leonardo B.

Published on 24/09/2023 à 00h17 following a purchase from 15/09/2023

Very userul lockers but i hope they have bigger ones as well to fit 2 big luggages so that there will be options. Just my opinion. But as of my experience, the lockers were helpful for i know that my luggages are safe. Thank you!

pornthip S.

Published on 22/09/2023 à 23h17 following a purchase from 14/09/2023

All good. So easy. Will back again. Thanks

Aurélie M.

Published on 22/09/2023 à 01h18 following a purchase from 09/09/2023

correct performance

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Morag Z.

Published on 21/09/2023 à 19h40 following a purchase from 02/09/2023

easy to book