Reviews CITY-LOCKER Paris : Discover customer reviews from citylocker.paris (Page 19)

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Steven V.

Published on 01/09/2023 à 13h03 following a purchase from 28/08/2023

The location and process to get access were great, the lockers only held two bags.

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Katia Z.

Published on 31/08/2023 à 16h19 following a purchase from 06/08/2023

Good Service, easy to use.

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Nora S.

Published on 31/08/2023 à 15h49 following a purchase from 27/08/2023

Unkomplizierte Reservierung. Pincode kam unmittelbar nach Bestellung per SMS.

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Jean-Marie M.

Published on 31/08/2023 à 11h17 following a purchase from 21/08/2023

Functional department

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Larisa N.

Published on 30/08/2023 à 18h23 following a purchase from 26/08/2023

More than twice as expensive as the competition. It was too late for me to change, as I'd already passed on the address to my friends... But I'll never use that box again.

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Response from CITY-LOCKER Paris Published on 30/08/2023

Hello Larisa, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for one day (8:00-22:00). We hope to see you again and wish you a pleasant day!

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Johanna K.

Published on 30/08/2023 à 16h16 following a purchase from 26/08/2023

Wenn man es gefunden hat und die Codeeingabe verstanden hat, super!!!

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Esteban B.

Published on 30/08/2023 à 13h59 following a purchase from 22/08/2023

Relatively high rates for fairly low security, so I personally wouldn't put suitcases containing valuables in there.

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Response from CITY-LOCKER Paris Published on 30/08/2023

Hello , thank you for your feedback, City-Locker spaces are monitored by our video surveillance cameras 24/7, our team ensures that your luggage is stored in the safest possible way. What additional information would you like? We would like to draw your attention to our general terms and conditions of sale and the items whose storage is not covered by our insurance, which covers your personal belongings up to a maximum of 1,500 euros per locker. We hope we've answered all your questions and wish you a very pleasant day!

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Didier A.

Published on 28/08/2023 à 16h18 following a purchase from 19/08/2023

Everything works...a bit far from the station. Otherwise, very good but a little expensive.

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Myriam R.

Published on 27/08/2023 à 13h49 following a purchase from 22/08/2023

everything is hyper-computerized, it's stressful but everything went really well!

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Response from CITY-LOCKER Paris Published on 28/08/2023

Hello Myriam, Thank you for sharing your opinion with us. We are delighted that you enjoyed your stay at CityLocker and hope to see you soon in one of our lockers. Have a nice day.

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Marie K.

Published on 26/08/2023 à 23h34 following a purchase from 22/07/2023

Easy to use

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Response from CITY-LOCKER Paris Published on 28/08/2023

Hello , Thank you for sharing your opinion with us. We are delighted that you enjoyed your stay at CityLocker and hope to see you again soon in one of our lockers. Have a nice day.

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Alvaro B.

Published on 26/08/2023 à 20h56 following a purchase from 16/08/2023

The customer must be alerted to the fact that the door opens several seconds after entering the code.

Response from CITY-LOCKER Paris Published on 28/08/2023

Hello, Alvaro Thanks for using our service, We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team

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Magdalena F.

Published on 26/08/2023 à 16h47 following a purchase from 21/08/2023

No refund for Not using

Response from CITY-LOCKER Paris Published on 28/08/2023

Hello Magdalena, Thank you for sharing your opinion, As said in our General Terms : In accordance with the provisions of article L.121-21-8 of the Consumer Code, the customer is informed that he/she does not have the right of withdrawal, which he/she expressly waives in view of the specific nature of the service, and that the reservation is not refundable except in cases of force majeure. We wish you a great day.

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Martin L.

Published on 26/08/2023 à 14h25 following a purchase from 22/08/2023

No possibility of paying for 2 or 3 hours. Is this the site?

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Response from CITY-LOCKER Paris Published on 28/08/2023

Hello Martin, Thank you for sharing your opinion. We can confirm that we only offer daily rates of between 12 and 15 euros per locker for 4 cabin suitcases. The City-Locker team wishes you a pleasant day and hopes to see you soon in one of our lockers.

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Josefin O.

Published on 25/08/2023 à 08h33 following a purchase from 16/08/2023

It was a bit difficult to understand how to do everything. I also thought that someone would be working there so I could talk to them but there wasn't. Otherwise, clever way of locking bags in! Would use again now when I know how it works.

Response from CITY-LOCKER Paris Published on 25/08/2023

Hello Josefin, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.

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Luc G.

Published on 24/08/2023 à 16h53 following a purchase from 20/08/2023

Practical and useful

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Response from CITY-LOCKER Paris Published on 25/08/2023

Hello , Thank you for sharing your opinion with us. We are delighted that you enjoyed your stay at CityLocker and hope to see you again soon in one of our lockers. Have a nice day.

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Anthony A.

Published on 24/08/2023 à 15h40 following a purchase from 13/08/2023

Very practical, but a little expensive for a locker. It deserves to offer smaller and cheaper lockers.

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Response from CITY-LOCKER Paris Published on 25/08/2023

Hello Anthony, On the site it says from 2€, you can access the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day.

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Andre V.

Published on 24/08/2023 à 13h28 following a purchase from 20/08/2023

Good service for money, need to get better customer service tough.

Response from CITY-LOCKER Paris Published on 25/08/2023

Hello Andre, Thanks for using our service, We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team

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Thaís M.

Published on 24/08/2023 à 10h44 following a purchase from 14/08/2023

Um ótimo serviço, só poderia ser um pouco mais barato.

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Response from CITY-LOCKER Paris Published on 25/08/2023

Hello Thaís, Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 pieces of luggage makes our service the cheapest in Paris given the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.

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Marc G.

Published on 23/08/2023 à 13h26 following a purchase from 19/08/2023

Lockers too small and too expensive We had to clima up many stairs to get to the locker

Response from CITY-LOCKER Paris Published on 23/08/2023

Hello, Marc Thanks for using our service and sorry it does not reach your expectations. But could you please tell us which stairs you are talking about as our shop is at the ground floor? What do you mean by locker are too small? Locke size is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm). Which size will have been convenient to you? Thanks in advance for taking the time to answer our question so that we can improve if necessary our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team

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Simon C.

Published on 20/08/2023 à 15h11 following a purchase from 11/08/2023

Good, safe place to leave your baggage. Plenty of space for 3-4 bags and good communication

Response from CITY-LOCKER Paris Published on 21/08/2023

Hello Simon, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.

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Marion E.

Published on 20/08/2023 à 06h50 following a purchase from 12/08/2023

The Order was good.

Response from CITY-LOCKER Paris Published on 21/08/2023

Hello , Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.

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Sharin G.

Published on 18/08/2023 à 08h11 following a purchase from 09/08/2023

Great description, easy to book and easy to find. The code machine took a bit to work. Had to retype a few times. Our trolleys were a bit bigger so only 2 could fit into the box plus a backpack and some bags.

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Serena L.

Published on 16/08/2023 à 23h04 following a purchase from 12/08/2023

The locker is fantastic, super easy to access and use. The only downside is that, since the lot are very big and can contain 4 luggage, if you are alone or need to leave just one bag is pretty expensive. So it's perfect for small groups or couples who has big luggage.

Response from CITY-LOCKER Paris Published on 21/08/2023

Hello , Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.

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Hugo B.

Published on 16/08/2023 à 16h38 following a purchase from 12/08/2023

Everything is perfect however in my opinion it's necesary you have more places for example in near bus or train station

Response from CITY-LOCKER Paris Published on 16/08/2023

Hello Hugo, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.

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Leonie M.

Published on 15/08/2023 à 23h00 following a purchase from 31/07/2023

Die Reservierung des Schließfächer war sehr einfach und Citylocker hat auch einen sehr guten Standort. Die Schließfächer waren durch die Passwörter einfach zu öffnen. Einziger Kritikpunkt: In dem Raum gab es kaum Belüftung und es war sehr heiß. Deutlich wärmer als draußen.

Response from CITY-LOCKER Paris Published on 16/08/2023

Hello Leonie, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.

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Claudia Maeva R.

Published on 15/08/2023 à 11h34 following a purchase from 11/08/2023

Simple to use! It would be great to be able to add time directly from the app - like most parking apps.

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Response from CITY-LOCKER Paris Published on 21/08/2023

Hello Claudia Maeva, Thank you for taking the time to leave a review of our service. We're sorry we didn't fully meet your expectations. We are continually working to bring the best possible satisfaction to our customers. Thank you for your time.

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Katy K.

Published on 15/08/2023 à 10h23 following a purchase from 06/08/2023

Quite easy to book, although it would have helped if the City Locker name was on the door/frontage as we weren’t 100% we had booked the right one

Response from CITY-LOCKER Paris Published on 16/08/2023

Hello Katy, Thank you for sharing your opinion, Regarding the display of the Lockers name, it is actually put on top of the door and you have all the other informations you need to book or in case of questions, on the center of the door. We hope to see you again in one of our storages.

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Ravi P.

Published on 09/08/2023 à 23h22 following a purchase from 01/08/2023

Easy to book and simple instructions

Response from CITY-LOCKER Paris Published on 11/08/2023

Hello Ravi, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.

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Tiago B.

Published on 09/08/2023 à 13h16 following a purchase from 05/08/2023

The overall experience was good, I just think the service could have different prices according the time of usage, in my case, for example, I used for almost 3 hours and paid 15 euros, a little expensive considering the number of hours I used.

Response from CITY-LOCKER Paris Published on 11/08/2023

Hello Tiago, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.

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Desirée M.

Published on 08/08/2023 à 21h05 following a purchase from 03/08/2023

Ok. You pay 15 e per 1 hour or per 8 hours...
It's ok

Response from CITY-LOCKER Paris Published on 11/08/2023

Hello Desirée, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.

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Ruth H.

Published on 08/08/2023 à 13h29 following a purchase from 31/07/2023

The website was easy to navigate and I was able to book locker space in Paris for later the same week. The site selected was close to Gare du Nord in a not great area but easy to access before going to the airport. There were no problems accessing the site or the lockers booked. It saved us having to haul rucksacks around all day before catching a late-evening plane.

Response from CITY-LOCKER Paris Published on 11/08/2023

Hello , Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.

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Pauline M.

Published on 08/08/2023 à 12h24 following a purchase from 03/08/2023

Very secure locker. Easy to access and near St lazare train station. However Very expensive regarding other locker I tied in Paris (5,5€ per day for a carry on)

Response from CITY-LOCKER Paris Published on 11/08/2023

Hello Pauline, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.

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Jane V.

Published on 03/08/2023 à 22h50 following a purchase from 29/07/2023

When we arrived at the locker location, we found a suitcase already in our locker. I called the number listed by the code information, but I got a recording and nobody ever called back as I requested in the message I left. We would have been out of luck except that by pure coincidence the person whose bag was in "our" locker walked in and took her bag away. She was very nice - but she could have returned and taken our bags, since she also had the code for that locker. We decided to take a chance, and our bags were there when we returned. But - how UNACCEPTABLE that they gave the code to a locker to two different people for the same day!! BAD!

Response from CITY-LOCKER Paris Published on 06/08/2023

Bonjour, thanks for your feedback and sorry for the problem you have had. What happened could have been problem put by change nothing happened. Sorry for that. Did you contact the hotline? If so we will have given you another locker. We have had a problem in our system and are so sorry for that. Please contact the costumer service so that they can give you a refund : [email protected]. On behalf of all the City-Locker's team we would like again to apologize for this problem. We wish you a very good day and hope to see again in on of our 6 locations in Paris. Jean François CEO City Locker France

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Luca B.

Published on 03/08/2023 à 09h17 following a purchase from 24/07/2023

It's not at Chatelet, you need to walk 10-15 mins to get there. Better get the metro to Arts et Metiers.

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Robert K.

Published on 03/08/2023 à 08h06 following a purchase from 25/07/2023

Why not opening 24 hours?

Response from CITY-LOCKER Paris Published on 11/08/2023

Hello Robert, Thank you for using our service, for the moment for security reasons it is not possible to leave the shop open 24 hours a day, we are sorry. However, we hope to see you again in one of our stores .

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Caroline K.

Published on 30/07/2023 à 00h05 following a purchase from 20/07/2023

I’ve used this city locker 3 times in the last years and it was always a good experience. It’s fairly close to chatelet les halles (10min walk) and even closer to other stations. The lockers are big and the system works well. Some of the locker codes (not all) are just the door code and the locker number, which doesn’t feel safe, that should be looked into)

Response from CITY-LOCKER Paris Published on 11/08/2023

Hello, Thank you for your opinion, We are glad that you appreciated our service, Regarding the security related to the codes, each codes are indivual and change everyday for the several days reservation meaning that no one can guess what your code is. We hope to see you again in one of our storage very soon !

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Emily S.

Published on 29/07/2023 à 15h41 following a purchase from 22/07/2023

Very clear instructions sent immediately, good value for money, felt very secure. Location was a little of out the way in relation to the main train stations, particularly on the airport line but reasonable walk.

Response from CITY-LOCKER Paris Published on 11/08/2023

Hello Emily, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.

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Kim T.

Published on 29/07/2023 à 13h25 following a purchase from 24/07/2023

Great initiative

Response from CITY-LOCKER Paris Published on 11/08/2023

Hello , Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.

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Daysi C.

Published on 28/07/2023 à 10h00 following a purchase from 21/07/2023

É molto comodo e una fantastica idea il citylocker, io consiglierei anche di implementare le ore e non solo giorni, per un’ora io ho pagato 15€ lo stesso prezzo per un giorno.

Response from CITY-LOCKER Paris Published on 29/07/2023

Hello, Daysi Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team

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Sébastien T.

Published on 26/07/2023 à 12h18 following a purchase from 13/07/2023

ras!

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Response from CITY-LOCKER Paris Published on 29/07/2023

Sébastien We would like to thank you sincerely for your message, which rewards the efforts of our entire team to provide our customers with total satisfaction. We are delighted to have been able to provide you with a quality service and a response adapted to your needs.

Customer reviews of CITY-LOCKER Paris

Summary of reviews

Reviews 2 and 4 stars