Customer reviews of CITY-LOCKER Paris

9,5 /10

Based on 11 992 published reviews

5 10,2k 85% 4 1 170 10% 3 295 2% 2 117 1% 1 168 1%

Summary of reviews

City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.

Reviews 2 and 4 stars

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Verified Buyer

Published on 14/04/2023 à 17h32 following a purchase from 05/04/2023

It's convenient. Easy to check in. But the locker only fits 3 luggages instead of 4 as advertised.

Verified Buyer

Published on 14/04/2023 à 14h06 following a purchase from 08/04/2023

Good

Acheteur Vérifié

Published on 13/04/2023 à 23h46 following a purchase from 03/04/2023

I would have liked to have been able to choose a lower locker as I was travelling alone and I am a woman of a certain age so it would have been difficult to fit a heavy suitcase in an upper locker.

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Response from CITY-LOCKER Paris Published on 14/04/2023

Thank you Nathalie for taking the time to leave a review of our service; we're sorry we didn't fully meet your expectations. Our hotline available from 8:00 to 22:00 could have helped you change lockers. Please do not hesitate to contact us again. Thank you for your patience.

Acheteur Vérifié

Published on 13/04/2023 à 15h24 following a purchase from 08/04/2023

No tuve problemas con el francés pero se agradecerían otros idiomas

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Response from CITY-LOCKER Paris Published on 13/04/2023

Hello Beatriz, Thank you for your opinion, We would like to inform you that other languages are available on the CityLocker's website (English, Italian, German, Japanese, Spanish, Brazilian). We wish you a great day and hope to see you back in one of our storages very soon !

Verified Buyer

Published on 13/04/2023 à 12h12 following a purchase from 07/04/2023

Everything ok - only one problem: we had to try several times to get into the shop.

Verified Buyer

Published on 08/04/2023 à 16h59 following a purchase from 04/04/2023

Code didnt work a few times

Response from CITY-LOCKER Paris Published on 08/04/2023

Thanks for your feedback and for using our service. Sometimes people forget to dial the #on the codes so that it can not work. Furthermore the hotline open from 8:00am to 10:00pm is here to help you in case of problems. Hope everything will be ok next time you’ll visit us. We have sent you by mail a discount coupon for your next booking for you or a member of your family.

Verified Buyer

Published on 06/04/2023 à 20h29 following a purchase from 01/04/2023

Very easy to book and pay.

Acheteur Vérifié

Published on 06/04/2023 à 19h24 following a purchase from 28/03/2023

control, easy access to the locker

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Verified Buyer

Published on 06/04/2023 à 15h01 following a purchase from 29/03/2023

Was easy to make the reservation. On arrival, required a code. If I received one, it was not with the reservation and I could not fine it. Called the number. It was in French with no other language option. No person available at the location. Left with my luggage.

Response from CITY-LOCKER Paris Published on 06/04/2023

Bonjour Barbara, the codes were send to you by mail and text message. You can not say you have not received them and you even manage to use our service as you open you locker at 8:43 and reopen it at 15:00. Further more you have not called the hotline otherwise you will have heard that it is in French of course but also in English and Spanish. For some reason we do not understand why your are lying but your comment does not reflect the reality.

Verified Buyer

Published on 05/04/2023 à 14h41 following a purchase from 01/04/2023

Very easy and good location

Acheteur Vérifié

Published on 04/04/2023 à 10h36 following a purchase from 26/03/2023

I didn't manage to use my code to open the front door, but fortunately there were a lot of people around, which made things easier. Very practical for 4 suitcases.
I'll use it again.

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Verified Buyer

Published on 28/03/2023 à 20h51 following a purchase from 09/03/2023

Having to make an account and all that is a hassle, specially when you are in a hurry and you must have internet access, there is no physical person to assist, but location is convenient, not far from subway. The lockers are clean and location easy to find.

Verified Buyer

Published on 28/03/2023 à 17h20 following a purchase from 24/03/2023

I loved using City Locker! I only wish it was available for a few hours instead of the entire day....

Acheteur Vérifié

Published on 24/03/2023 à 11h47 following a purchase from 19/03/2023

It works

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Response from CITY-LOCKER Paris Published on 24/03/2023

Hello, thank you for using our service and for your feedback. As we are constantly striving to improve our quality of service, please let us know if you have encountered any difficulties, so that we can rectify any malfunctions and make improvements. Thank you very much.

Verified Buyer

Published on 24/03/2023 à 08h41 following a purchase from 19/03/2023

very smart design and i felt very secure leaving my bags there, however it was a bit difficult to find

Acheteur Vérifié

Published on 23/03/2023 à 18h58 following a purchase from 19/02/2023

The order went very well

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Response from CITY-LOCKER Paris Published on 24/03/2023

ANNE-CLAIRE We would like to thank you most sincerely for your message, which rewards the efforts of our entire team to provide our customers with total satisfaction. We are delighted to have been able to provide you with a quality service and a response adapted to your needs.

Verified Buyer

Published on 22/03/2023 à 22h01 following a purchase from 16/03/2023

Its very easy to use. Instruction is clear. Wish it was little bit closer to station. Not easy to carry big luggages on those sidewalks. But overall its good options to have.

Verified Buyer

Published on 22/03/2023 à 14h42 following a purchase from 12/03/2023

Good service. Too bad it closes so early (10pm)

Verified Buyer

Published on 21/03/2023 à 20h07 following a purchase from 16/03/2023

To fare away

Response from CITY-LOCKER Paris Published on 23/03/2023

Hello Wolfgang, thank you for your opinion, However, CityLocker Gare du Nord is located exactly between the two train stations ( 7 min (550m) to Gare du Nord and 5 min (400m) to Gare de l'Est) so we don't really understand from what place we are to far away. CityLocker's team wish you a great day.

Acheteur Vérifié

Published on 21/03/2023 à 19h45 following a purchase from 12/03/2023

Good

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Acheteur Vérifié

Published on 21/03/2023 à 18h55 following a purchase from 16/03/2023

Good, practical.

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Verified Buyer

Published on 20/03/2023 à 13h00 following a purchase from 16/03/2023

It’s $15 per locker not $2, they discount the more days you get. Kinda misleading but hey welcome to Paris hope you brought your entire savings. $5 for water.

Verified Buyer

Published on 19/03/2023 à 22h26 following a purchase from 06/03/2023

Good solutio

Verified Buyer

Published on 19/03/2023 à 15h10 following a purchase from 10/03/2023

We used it for an evening flight after an early checkout. It was very easy to use, easy navigation, and very helpful for us.
Only downside - from the website we got the impression the locker will be much bigger. no way we could fit 4 suitcases in this locker.

Verified Buyer

Published on 18/03/2023 à 15h03 following a purchase from 14/03/2023

Hjjbj

Acheteur Vérifié

Published on 15/03/2023 à 13h00 following a purchase from 11/03/2023

No problems to report, a discreet, easily accessible and practical place. The lockers are practical and can hold a lot of stuff, which is what I was afraid of, for a relatively affordable price for a day.

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Acheteur Vérifié

Published on 14/03/2023 à 18h56 following a purchase from 10/03/2023

Nothing to report regarding operation: no problems, easy to use and secure. Cost a little high.

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Response from CITY-LOCKER Paris Published on 15/03/2023

Helene Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 pieces of luggage makes our service the cheapest in Paris considering the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.

Acheteur Vérifié

Published on 12/03/2023 à 10h48 following a purchase from 03/03/2023

Impractical account creation, external keyboard with some deteriorated keys and key sound too weak given the ambient noise during the day. Very high price for a few hours.

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Response from CITY-LOCKER Paris Published on 12/03/2023

Bruno Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 luggage makes our service the cheapest in Paris considering the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.

Acheteur Vérifié

Published on 09/03/2023 à 21h27 following a purchase from 05/03/2023

We used this service just for the last day of our stay so as not to have our suitcases on our backs. The lockers are large (we still managed to fill them!). We had no trouble understanding how it worked, but we did have to explain the protocol to other non-French-speaking tourists.
A bit expensive for the service ... 15€ for a few hours ... a friend paid, if I'd been on my own I wouldn't have bought it and I'd have kept my two bags on my back ...

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Verified Buyer

Published on 09/03/2023 à 15h39 following a purchase from 05/03/2023

Pretty good. But should have hourly / half day rates.

Verified Buyer

Published on 07/03/2023 à 22h17 following a purchase from 27/02/2023

A little difficult to locate in a city you are not familiar.

Verified Buyer

Published on 06/03/2023 à 22h51 following a purchase from 14/02/2023

Everything was fine except for the size of the locker. For the price, was expecting to fit a size 79/29 checked in luggage + standard hand carry luggage. To my surprise only the 79/29 could fit plus about 5 inches on top only. Disappointing.

Response from CITY-LOCKER Paris Published on 07/03/2023

Hello Emmanuel, Thank you for sharing your opinion, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.

Verified Buyer

Published on 03/03/2023 à 15h45 following a purchase from 27/02/2023

no complaints, easy activation, good to reach from the train station. Excellent if storage for full days is needed, but since there's only full rent days and not per hour, it can be a little pricey depending on how long the locker is needed.

Verified Buyer

Published on 02/03/2023 à 15h53 following a purchase from 21/02/2023

Locker didn't close properly after I revisited to retrieve something. I called the emergency line 5 times: nobody answered.

Response from CITY-LOCKER Paris Published on 02/03/2023

Joshua Thanks for your message and for using our service Sorry you have had problem in contacting the hotline; it can be reached by phone from 8:00 am to 10pm; they answer by text message; didn't you received them? We are really sorry you have had problem in using our service and will be very happy to offer you a free storage next time you come to visit Paris.

Verified Buyer

Published on 28/02/2023 à 22h21 following a purchase from 19/02/2023

Ottimo

Acheteur Vérifié

Published on 28/02/2023 à 19h46 following a purchase from 23/02/2023

Convenient but not secure enough. Ideally, you should be able to enter your personal code for your locker.

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Response from CITY-LOCKER Paris Published on 02/03/2023

Hello Guy, Thank you for your feedback. Regarding the security of our lockers, CityLocker spaces are monitored 24/7 by our surveillance cameras and locker codes are personal for each of our customers, changing every day for reservations of more than one day. The entire CityLocker team wishes you an excellent day and hopes to see you soon in one of our lockers.

Verified Buyer

Published on 28/02/2023 à 13h43 following a purchase from 22/02/2023

Well located and secure. The keypads on the door and outside were pretty temperamental so required several attpts at code entry but I read this was the case so expected that. Otherwise was convenient & easy to book. Would use again

Acheteur Vérifié

Published on 27/02/2023 à 19h00 following a purchase from 21/02/2023

Quite practical and easy to access. However, prices are a little high for a single suitcase...

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Acheteur Vérifié

Published on 26/02/2023 à 22h55 following a purchase from 10/02/2023

Very clear, easy-to-use site

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Acheteur Vérifié

Published on 26/02/2023 à 16h54 following a purchase from 20/02/2023

Quick and easy rental

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