Customer reviews of CITY-LOCKER Paris

9,5 /10

Based on 11 610 published reviews

5 9 876 85% 4 1 154 10% 3 295 3% 2 117 1% 1 168 1%

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 2 and 4 stars

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Verified Buyer

Published on 22/03/2023 à 22h01 following a purchase from 16/03/2023

Its very easy to use. Instruction is clear. Wish it was little bit closer to station. Not easy to carry big luggages on those sidewalks. But overall its good options to have.

Verified Buyer

Published on 22/03/2023 à 14h42 following a purchase from 12/03/2023

Good service. Too bad it closes so early (10pm)

Verified Buyer

Published on 21/03/2023 à 20h07 following a purchase from 16/03/2023

To fare away

Response from CITY-LOCKER Paris Published on 23/03/2023

Hello Wolfgang, thank you for your opinion, However, CityLocker Gare du Nord is located exactly between the two train stations ( 7 min (550m) to Gare du Nord and 5 min (400m) to Gare de l'Est) so we don't really understand from what place we are to far away. CityLocker's team wish you a great day.

Acheteur Vérifié

Published on 21/03/2023 à 19h45 following a purchase from 12/03/2023

Good

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Acheteur Vérifié

Published on 21/03/2023 à 18h55 following a purchase from 16/03/2023

Good, practical.

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Verified Buyer

Published on 20/03/2023 à 13h00 following a purchase from 16/03/2023

It’s $15 per locker not $2, they discount the more days you get. Kinda misleading but hey welcome to Paris hope you brought your entire savings. $5 for water.

Verified Buyer

Published on 19/03/2023 à 22h26 following a purchase from 06/03/2023

Good solutio

Verified Buyer

Published on 19/03/2023 à 15h10 following a purchase from 10/03/2023

We used it for an evening flight after an early checkout. It was very easy to use, easy navigation, and very helpful for us.
Only downside - from the website we got the impression the locker will be much bigger. no way we could fit 4 suitcases in this locker.

Verified Buyer

Published on 18/03/2023 à 15h03 following a purchase from 14/03/2023

Hjjbj

Acheteur Vérifié

Published on 15/03/2023 à 13h00 following a purchase from 11/03/2023

No problems to report, a discreet, easily accessible and practical place. The lockers are practical and can hold a lot of stuff, which is what I was afraid of, for a relatively affordable price for a day.

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Acheteur Vérifié

Published on 14/03/2023 à 18h56 following a purchase from 10/03/2023

Nothing to report regarding operation: no problems, easy to use and secure. Cost a little high.

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Response from CITY-LOCKER Paris Published on 15/03/2023

Helene Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 pieces of luggage makes our service the cheapest in Paris considering the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.

Acheteur Vérifié

Published on 12/03/2023 à 10h48 following a purchase from 03/03/2023

Impractical account creation, external keyboard with some deteriorated keys and key sound too weak given the ambient noise during the day. Very high price for a few hours.

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Response from CITY-LOCKER Paris Published on 12/03/2023

Bruno Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 luggage makes our service the cheapest in Paris considering the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.

Acheteur Vérifié

Published on 09/03/2023 à 21h27 following a purchase from 05/03/2023

We used this service just for the last day of our stay so as not to have our suitcases on our backs. The lockers are large (we still managed to fill them!). We had no trouble understanding how it worked, but we did have to explain the protocol to other non-French-speaking tourists.
A bit expensive for the service ... 15€ for a few hours ... a friend paid, if I'd been on my own I wouldn't have bought it and I'd have kept my two bags on my back ...

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Verified Buyer

Published on 09/03/2023 à 15h39 following a purchase from 05/03/2023

Pretty good. But should have hourly / half day rates.

Verified Buyer

Published on 07/03/2023 à 22h17 following a purchase from 27/02/2023

A little difficult to locate in a city you are not familiar.

Verified Buyer

Published on 06/03/2023 à 22h51 following a purchase from 14/02/2023

Everything was fine except for the size of the locker. For the price, was expecting to fit a size 79/29 checked in luggage + standard hand carry luggage. To my surprise only the 79/29 could fit plus about 5 inches on top only. Disappointing.

Response from CITY-LOCKER Paris Published on 07/03/2023

Hello Emmanuel, Thank you for sharing your opinion, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.

Verified Buyer

Published on 03/03/2023 à 15h45 following a purchase from 27/02/2023

no complaints, easy activation, good to reach from the train station. Excellent if storage for full days is needed, but since there's only full rent days and not per hour, it can be a little pricey depending on how long the locker is needed.

Verified Buyer

Published on 02/03/2023 à 15h53 following a purchase from 21/02/2023

Locker didn't close properly after I revisited to retrieve something. I called the emergency line 5 times: nobody answered.

Response from CITY-LOCKER Paris Published on 02/03/2023

Joshua Thanks for your message and for using our service Sorry you have had problem in contacting the hotline; it can be reached by phone from 8:00 am to 10pm; they answer by text message; didn't you received them? We are really sorry you have had problem in using our service and will be very happy to offer you a free storage next time you come to visit Paris.

Verified Buyer

Published on 28/02/2023 à 22h21 following a purchase from 19/02/2023

Ottimo

Acheteur Vérifié

Published on 28/02/2023 à 19h46 following a purchase from 23/02/2023

Convenient but not secure enough. Ideally, you should be able to enter your personal code for your locker.

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Response from CITY-LOCKER Paris Published on 02/03/2023

Hello Guy, Thank you for your feedback. Regarding the security of our lockers, CityLocker spaces are monitored 24/7 by our surveillance cameras and locker codes are personal for each of our customers, changing every day for reservations of more than one day. The entire CityLocker team wishes you an excellent day and hopes to see you soon in one of our lockers.

Verified Buyer

Published on 28/02/2023 à 13h43 following a purchase from 22/02/2023

Well located and secure. The keypads on the door and outside were pretty temperamental so required several attpts at code entry but I read this was the case so expected that. Otherwise was convenient & easy to book. Would use again

Acheteur Vérifié

Published on 27/02/2023 à 19h00 following a purchase from 21/02/2023

Quite practical and easy to access. However, prices are a little high for a single suitcase...

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Acheteur Vérifié

Published on 26/02/2023 à 22h55 following a purchase from 10/02/2023

Very clear, easy-to-use site

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Acheteur Vérifié

Published on 26/02/2023 à 16h54 following a purchase from 20/02/2023

Quick and easy rental

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Acheteur Vérifié

Published on 26/02/2023 à 13h59 following a purchase from 15/01/2023

Quick and easy booking, efficient and secure system, I recommend.

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Verified Buyer

Published on 25/02/2023 à 22h54 following a purchase from 28/01/2023

It was easy to place the order. Be aware that it is only open 8 am to 10 pm.

Acheteur Vérifié

Published on 25/02/2023 à 13h51 following a purchase from 20/02/2023

Very practical. The only downside: the rate is the same regardless of the length of the service.

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Response from CITY-LOCKER Paris Published on 25/02/2023

Hello Sylvie, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available as our rates are for lockers and not per piece of luggage. We hope to see you again and wish you a pleasant day!

Verified Buyer

Published on 25/02/2023 à 08h43 following a purchase from 15/02/2023

It was difficult to find, but the rest was excellent.

Verified Buyer

Published on 24/02/2023 à 16h31 following a purchase from 13/02/2023

the place was nice

Verified Buyer

Published on 18/02/2023 à 16h01 following a purchase from 12/02/2023

Easy to use and reliable, but the access was a little difficult for a first-time visitor.

Acheteur Vérifié

Published on 18/02/2023 à 11h19 following a purchase from 07/02/2023

Very simple and easy

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Verified Buyer

Published on 16/02/2023 à 17h05 following a purchase from 12/02/2023

Registration on site is not great, but if there is necessary. You have to tell it before i will start booking :)

Verified Buyer

Published on 15/02/2023 à 17h57 following a purchase from 10/02/2023

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Acheteur Vérifié

Published on 15/02/2023 à 16h58 following a purchase from 11/02/2023

Easy to use.

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Response from CITY-LOCKER Paris Published on 15/02/2023

Thank you very much We take note of your comments and will do our best to earn your 5 stars on your next visit. We look forward to seeing you again soon.

Verified Buyer

Published on 13/02/2023 à 18h36 following a purchase from 24/01/2023

Clean space, I was expecting someone to be onsite, but the directions were very easy to follow to access the space.

Verified Buyer

Published on 13/02/2023 à 14h28 following a purchase from 09/02/2023

The service is good, works well, but it is too expensive, you should have an option to pay by hours

Acheteur Vérifié

Published on 12/02/2023 à 22h17 following a purchase from 08/02/2023

Excellent option for getting rid of your suitcases for a few hours; the system is very easy to use but I find it very expensive. There's no option to rent by the hour, which makes the system expensive, very expensive indeed.

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Response from CITY-LOCKER Paris Published on 13/02/2023

Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 pieces of luggage makes our service the least expensive in Paris, given the level of baggage security. We take note of your comments and will do our best to earn your 5 stars on your next visit. We look forward to seeing you again soon.

Acheteur Vérifié

Published on 10/02/2023 à 18h00 following a purchase from 03/02/2023

On the positive side, good communication, easy to use, the site is very well placed, but on the negative side, the code didn't work right away, and no one answered the emergency number, which was a bit of a scare! In any case, very practical, I'd do it again.

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Response from CITY-LOCKER Paris Published on 13/02/2023

We take note of your comments and will do our best to earn your 5 stars on your next visit. We look forward to seeing you again soon.

Verified Buyer

Published on 10/02/2023 à 17h54 following a purchase from 06/02/2023

Eventually it did its job as expected and our luggage was kept there for several hours. However, although we were sent a text with a password for the door and another one for the locker itself: The entrance door could be opened just by pushing it, so no extra security layer, and when it comes to the locker, we spent a good 15 minutes trying to understand what we were doing wrong and the locker wouldn’t open. Eventually after many attempts where we were literally inserting the same code again and again, all of a sudden the locker did us the favour and opened.

Response from CITY-LOCKER Paris Published on 11/02/2023

Thanks for your comment and having used our service. The day you booked we were facing a technical problem with the door. During this period the controls with the video had been increased in order to check and ensure the sécurisation of your belongings. Now the problem is fixes:). Sorry for this problem you have had be sure we do all our best every day to guaranty a high level of sécurisation on your luggage.

Verified Buyer

Published on 09/02/2023 à 16h25 following a purchase from 05/02/2023

Excellent service and it was convenient to put the suitcase in the box. I don't put excellent only because we had problems with the entrance door, once the code sent was entered it did not open immediately. After a few calls it worked.