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V
Rating: 4 out of 5
Difficult to open the door by entering pin code. The input must be done very slowly….
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 992 published reviews
Summary of reviews
City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.
Reviews 2 and 4 stars
Reset filtersA
Rating: 2 out of 5
poor communication on payment (it's not clear on the website that payment is exclusively online)
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Response from CITY-LOCKER Paris
Hello Julie, Thank you for your opinion. We're sorry you didn't understand the payment method. As our stores are fully automated, payment is only possible online. We make this clear in the FAQ on our website, and our payment methods are specified at the bottom of the home page. We hope to see you soon in one of our CityLocker spaces!
V
Rating: 4 out of 5
予約サイトはとても使いやすかった。
V
Rating: 2 out of 5
The lockers are full of dirt. They should be cleaned daily. The size of the locker could be better specified before purchase. In our case, we paid for 2 lockers to put 3 suitcases in and then we saw that
everything would have fit perfectly in one locker.
Impossible to request a refund.
everything would have fit perfectly in one locker.
Impossible to request a refund.
Response from CITY-LOCKER Paris
Hi Aitor, We are truly sorry for the troubles you had during your visit at CityLocker. However, cleaning society members come several times per week to clean the lockers and the premises to make your visit as pleasant as possible. However, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.
V
Rating: 4 out of 5
good experience
A
Rating: 4 out of 5
A little expensive, but easy to use. Be careful not to get the wrong date or place. Once you've placed your order, it's neither exchangeable nor refundable.
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V
Rating: 2 out of 5
Bad cleaning. Too much money.
Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion. We are sorry if the shop’s situation has disappointed you. However, cleaning society members come several times per week to clean the lockers and the premises to make your visit as pleasant as possible. Regarding the prices of our lockers, they can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. We are wishing you an excellent day and we hope to see you again in one of our storages very soon.
V
Rating: 4 out of 5
Easy, pratical and the lockers are spacious the only defect: maybe too expensice only for a person and a luggage
A
Rating: 4 out of 5
Pretty good site
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V
Rating: 4 out of 5
Worked as advertised. Convenient location.
A
Rating: 4 out of 5
Practice
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V
Rating: 4 out of 5
Thankful for these lockers being in existence, as we were not able to check into our Airbnb until late afternoon and arrived in Paris very early. 4 stars only because it took several tries to get the codes to work for our lockers but it worked out in the end. Definitely felt safe and secure with our bags there for several hours. And great location!
V
Rating: 4 out of 5
Everything ok.
V
Rating: 4 out of 5
Easy to find , excellent troubleshooting
V
Rating: 4 out of 5
For tourist who don't have an international sim, the wifi didn't seem to work, it would be a better help if I could use the wifi to buy the locker for the bags, or even receive the codes. Codes were a bit finicky and hard to try the number pad was resetting constantly. All in all almost excellent.
A
Rating: 4 out of 5
Clear and simple procedure Practical and reasonably priced
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V
Rating: 4 out of 5
Buen servicio y no tan lejos de la estación. Recomendable.
V
Rating: 4 out of 5
The on line reservation is wellfunctioning. The digit codes and functioning at entry door and locker as well. The entry door could be better to handle, two pcs luggage and one person is not easy with a door you really have to push
A
Rating: 4 out of 5
It's a bit expensive and we don't pack 3 suitcases, just 3 suitcases!
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V
Rating: 2 out of 5
The lock of the main door didn t work with my code
Response from CITY-LOCKER Paris
Hello Carlos, thank you for your message. After checking, we saw that you didn't put the right code when you try the enter at first before you could access to the premise with someone else. In case of any problems, our hotline is reachable 7/7 from 8am to 10pm. We wish you a great day from the City Locker's Team
V
Rating: 4 out of 5
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V
Rating: 4 out of 5
Very convenient service.
Somtime it's difficult to unlock the door.
Somtime it's difficult to unlock the door.
V
Rating: 4 out of 5
Worked exactly as described, no hassle, very good and will use again
V
Rating: 4 out of 5
Little expensive but other than that a good experience, clear instructions, easy to book
V
Rating: 4 out of 5
All very good. It would be great if some services like toilets were installed.
A
Rating: 4 out of 5
Very practical and fast.
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A
Rating: 4 out of 5
Very handy when you're busy sending secure codes no problem
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V
Rating: 4 out of 5
Quiet expensive - but easy to understand. Very close to Gar de l'Est.
V
Rating: 4 out of 5
Everything was smooth. The only thing is the neighborhood where the lockers are. In the evening it is not so nice. Better if the lockers are in the station….
A
Rating: 4 out of 5
Very practical. I gave the references to other provincial friends.
Is it possible to book for a few hours instead of a day?
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Is it possible to book for a few hours instead of a day?
A
Rating: 4 out of 5
2nd time in Paris and we used twice this locker. Everything okay, but to improve the keyboard for opening the door. You have to insert the code many times and very slowly until the door opens.
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V
Rating: 4 out of 5
I found the system that uses codes to open the room door and another code for the closet to be efficient. My suggestion is to rent the locker by the hour since I left my backpack for two hours and had to pay for the whole day.
V
Rating: 4 out of 5
Expensive and convienient
A
Rating: 4 out of 5
A little expensive but practical
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V
Rating: 4 out of 5
The service is good but we could be charged by the hour and not by the day, i have used only for a few hours and paid for the whole period.
V
Rating: 4 out of 5
Good
V
Rating: 4 out of 5
Nice service.
I want to more size detail, because my 2 baggages not put it in.
Though I have to rent an another locker for 1 bag.
I want to more size detail, because my 2 baggages not put it in.
Though I have to rent an another locker for 1 bag.
V
Rating: 2 out of 5
Way to expensive! I had to leave my bag there because they wouldn’t let me in at the Opera, and 12€ for over one hour? Excesive, they should have an hourly rate, too!
Response from CITY-LOCKER Paris
Hello daniela, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
V
Rating: 2 out of 5
The entry code of the front door did not work. After 15 scary minutes and many times entering the code again and again the door opened.
Response from CITY-LOCKER Paris
thank you for your message DJC We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
V
Rating: 4 out of 5
Nice and spacious locker