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V
Rating: 4 out of 5
place isn't bad.
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 992 published reviews
Summary of reviews
City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.
Reviews 2 and 4 stars
Reset filtersV
Rating: 4 out of 5
City locker is great, but it wasn’t obvious that I needed to book in advance and wait for an email. I bumped into another traveller at the lockers that gave me that info.
That said, it was very easy to understand how to open the door, and how the lockers worked once I reserved online.
Great service, easy to access, and an excellent location!
That said, it was very easy to understand how to open the door, and how the lockers worked once I reserved online.
Great service, easy to access, and an excellent location!
V
Rating: 4 out of 5
Everything was great but the number pad for entering to the lockers room was not accepting my code until the fourth time I tried.
A
Rating: 4 out of 5
Just make sure you type the numbers very, very slowly. Otherwise it doesn't work.
Translated reviews
V
Rating: 4 out of 5
Reserving the locker was easy and and I received the codes by email and sms right away.
Storage room location was great. Once inside the place was cleaned and locker was big enough for my suitcase.
The issue for me was the keypad to enter the place did not easily recognized the code. When I dropped the suitcase, I had to enter the code 5 times before room door opened. When picking suitcase up it didn't work at all, luckily someone was inside and helped me get in.
There is nobody on site to help in these cases and no contact number where one cloud call to ask help on these type of issues.
Storage room location was great. Once inside the place was cleaned and locker was big enough for my suitcase.
The issue for me was the keypad to enter the place did not easily recognized the code. When I dropped the suitcase, I had to enter the code 5 times before room door opened. When picking suitcase up it didn't work at all, luckily someone was inside and helped me get in.
There is nobody on site to help in these cases and no contact number where one cloud call to ask help on these type of issues.
V
Rating: 4 out of 5
Everything worked fine
A
Rating: 4 out of 5
very practical, with the possibility of booking in advance, but a little expensive as you can't pay for a few hours (full day required).
Translated reviews
V
Rating: 4 out of 5
Good position, very confortable to leave luggage and visit the city
V
Rating: 4 out of 5
Was easy to order but customer service was not very helpful and the closing times should be more apparent. A pop up or check box would be helpful.
V
Rating: 4 out of 5
good place
V
Rating: 4 out of 5
Quick and easy to use.
V
Rating: 4 out of 5
Price is maybe a bit high for what it does but I have no complaints apart from that. Great place to leave luggage if one is travelling through.
V
Rating: 4 out of 5
I liked this because it’s just one large locker, that can fit several bags, and you can access it throughout the day. It seemed more secure than the other luggage storage services as there’s a code to get in and a code to your locker. However, it is a bit inconvenient to have to prebook online and the price seems a bit high for something only open until 10. It would be nice if it was 24 hours.
V
Rating: 4 out of 5
Everything was fine
V
Rating: 4 out of 5
location wasn't super, could have been closer to the area
V
Rating: 2 out of 5
Expensive for what it is, no staff
Response from CITY-LOCKER Paris
Hello , On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
V
Rating: 4 out of 5
All good.
V
Rating: 4 out of 5
Estaría mejor si tuviera un horario más amplio.
V
Rating: 4 out of 5
We were in need of a locker for all the baggages just to visit Paris freely and without any weight and we have google it. We found City Locker services and we liked it. There were really no options of rental, for example price for hour, information about how many bags fit on the locker and we just bought two lockers when one was good. As one locker is 15€, we have paid too much for the space and time. Any way the system worked fine and was intuitive. We liked the space and it's a referal we have for another time in Paris :)
V
Rating: 4 out of 5
Good easy to use and lots of space, I found it expensive, considering that even if you need a couple of hours you have to pay the whole day 15€
V
Rating: 4 out of 5
Excellent but a lit bit expensive
V
Rating: 2 out of 5
One of the three lockers that I rented would shut and lock. I ended up sitting in the area so my stuff wouldn’t get stolen. I don’t think the place is checked too often. The unit that wouldn’t lock had tape on it marked evidence.
Response from CITY-LOCKER Paris
Hello Thank you for your message, we are sorry that you had the impression that there was a lack of security. You could have contacted our hotline open from 8 a.m. to 10 p.m. every day, we could have reassured you directly and explained how to do it, especially since you had reserved 3 lockers and only used one... Security is not a detail for us it is the most important element, this is why our lockers and premises are checked every week, a personal code for the door and for each locker is assigned to you and changes every days. You cannot enter the room without a code.
A
Rating: 4 out of 5
Muy práctico el servicio. El checkin no fue tan simple
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V
Rating: 4 out of 5
the service works good and I felt safe leaving my belongings at the locker location.
A
Rating: 4 out of 5
The premises are very secure, which is a good thing when you're worried about losing your luggage.
Translated reviews
V
Rating: 4 out of 5
It's a bit too expensive, but it felt very secure and was very easy and quick to use. 24/7 access would be a welcome addition
V
Rating: 4 out of 5
Very good service in an excellent location. Only thing that could be better: provide more clear instructions on how it works, it was not extremely clear that in order to recieve the access codes the reservation had to made on the website before arriving.
V
Rating: 4 out of 5
very easy to use and we all felt safe leaving our bags there
V
Rating: 4 out of 5
The lockrs are very big. We had 2 large bags and tthey very easily got in the locker. The neigbourhood is shitty but this buildibg is very clean
A
Rating: 4 out of 5
The lockers are very large and what's perfect is that you can access them as often as you like to make purchases.
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A
Rating: 4 out of 5
Generally i have nothing to complain about the only thing was the room was very small and old and one of the lockers was broken but we had no problem on the day. Also it would be nice to have hourly option since we kept the luggage inside for 2hours but still paid for full day.
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V
Rating: 4 out of 5
Experience super easy. Just too expensive for what it is.
A
Rating: 4 out of 5
digicode a little temperamental but practical and reliable
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V
Rating: 4 out of 5
Safe stay for the luggage.
A
Rating: 4 out of 5
It was very expensive for a few hours
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V
Rating: 4 out of 5
Overall a very good experience. I read each locker would hold 3 pieces of luggage….I didn’t see the dimensions. I would say 3 small pieces of luggage. Fortunately we were able to get 2 additional lockers at the same sight. We were in process of moving my daughter here for school so we had 4 large cases, 1 small case and 3 backpacks which we managed to fit into 4 lockers. It was great to have a place not to far from our BnB to drop our luggage in the early morning when we arrived while awaiting our 3 pm check in. It allowed us to sightsee in the interim. I would definitely recommend!
V
Rating: 4 out of 5
Overall ok
V
Rating: 2 out of 5
The hours are terrible. We didn't realize this was not 24 hours access... your luggage is only accessible.between 8 am to 10 pm. We nearly missed our flight because our luggage was trapped in the locker after their 'open' hours. It caused us tremendous stress and expense on account of not being able to access our luggage when we needed it.
Response from CITY-LOCKER Paris
Hello Thank you for your message. Our opening hours are clearly indicated on the website but also on the shops. When placing your order, you had all the necessary information (time information, addresses and codes are specified in the order confirmation email) We remind you that our sales department, on a very exceptional basis, allowed you to recover your luggage the next day without having to pay for the additional day.
V
Rating: 4 out of 5
good but not perfect
V
Rating: 4 out of 5
everything worked perfectly, the locker is easy to use. The price is quite high because you are obliged to book a whole day. And the location is not really near chatelet, the nearest metro station is Reaumur Sebastopol.