CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
I booked a locker that was designed for 4 cabin-sized suitcases, but could only fit 2 and a handbag!!! I had to pay for a second one, and luckily there was still some space available, otherwise I would have been in a lot of trouble! I'll add one star because the service is very practical in spite of everything!
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Response from CITY-LOCKER Paris
Hello Stéphanie, We're sorry that the service didn't suit you. However, we can assure you that our lockers are well adapted to accommodate 4 IATA-standard cabin suitcases, depending of course on the size of your suitcases. The City-Locker team
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Anne R.
Rating: 2 out of 5
following a purchase from 20/10/2023
Some of the locker doors are broken and left wide open; no one repairs them, which isn't reassuring when you're leaving your luggage. What's more, the locker doors are made of plywood, and one of those we had reserved was half torn off. We'd have to invest in sturdier equipment (metal) and hire staff for maintenance and surveillance. Automation is handy, but it can't replace human beings. For the (high) price, we expect more security. We get the impression that City Locker wants to make as much money as possible on the backs of its customers, with as little investment as possible. This does not reflect well on the company.
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Response from CITY-LOCKER Paris
Hello Anne Thank you for taking the time to leave a review of our service. We're sorry we didn't fully meet your expectations. More details from you about your experience would help us improve the quality of our service. To answer your questions: - if the doors are open, it's only because previous customers didn't close them after retrieving their luggage - the doors aren't made of plywood but of a much stronger material, the composition of which we won't give you for obvious reasons of confidentiality, but you should know that there is metal inside. - In your case, why didn't you call the hotline to cancel your reservation, as we note that you used our service even though you were very concerned? We hope to see you again very soon in one of our City locker spaces Thank you.
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Selina L.
Rating: 2 out of 5
following a purchase from 27/10/2023
Had an emergency and no one called me back, it was a nightmare. After a few hours I just got a refund with a message “we’re sorry but we were fully booked”.
The emergency number is therefore not an emergency number. I even headed to the “back office of city locker” but that didn’t exist anymore.
So all in all, if you have to catch a flight rather use “Bounce” it was way, way better!
Response from CITY-LOCKER Paris
Hello, Selina Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Keisuke M.
Rating: 2 out of 5
following a purchase from 24/10/2023
The box is small. I needed to book some other box again. I needed to reopen the door so I can open the other box.
Response from CITY-LOCKER Paris
Hello, Keisuke Thanks for using our service and sorry it does not reach your expectations. The locker’s size is exactly the one indicated in our website : The size of the lockers is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm). Regarding the second part of your comment not sure to understand what you mean; maybe you could give us more details? Or maybe you wanted to point out that you can happen the locker as many time as you want during your booking without paying again? Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Joanne S.
Rating: 2 out of 5
following a purchase from 26/09/2023
The locker was much smaller than we expected. The description said it could hold two suitcases and two back packs. We could barely get our two suitcases in the locker. We had to carry our backpacks with us.
Response from CITY-LOCKER Paris
Hello, Joanne Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments. The lockers size is : The size of the lockers is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm) or 1 big luggage and a small bag. We don't know where you find those information that t could hold two suitcases and two back packs. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Jordan C.
Rating: 2 out of 5
following a purchase from 15/10/2023
The code to enter the locker didn't work. I had to try several times.
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Response from CITY-LOCKER Paris
Hello Jordan Thank you for taking the time to leave a review of our service. We are sorry that we did not fully meet your expectations. More details from you about your experience would help us improve the quality of our service. Thank you for your time.
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charlotte F.
Rating: 2 out of 5
following a purchase from 04/10/2023
To expensive,
Response from CITY-LOCKER Paris
Hello charlotte, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
Hello Keita, Thank you for sharing your opinion, The lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.
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Daniella B.
Rating: 2 out of 5
following a purchase from 22/09/2023
My luggages was taken out when I came to pick them up. Luckily nothing was stolen.
Response from CITY-LOCKER Paris
Hello Daniella, Thanks for sharing your opinion, The problem you have had is that you have used someone else locker. You put your luggage in an open locker when you arrived without checking on your booking confirmation that it was your assigned one and dialing your deposit code. So that when the person who has this locker arrived and saw luggage inside he empty it. City locker works like an hotel! When you book you are assigned a code and a locker. So please next time use your personal and not someone else. we hope to see you again in one of our storages very soon. Have a good day.
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Miki O.
Rating: 2 out of 5
following a purchase from 07/09/2023
The drop off process worked as expected. However, the pickup process did not.
The code to unlock the outer door to the room did not work. It seemed the push buttons may not have been working for some digits. The only way to get assistance was to make a local call and leave a message. After we did that, we kept trying our unlock code. The door then opened. We have no idea if it was due to remote assistance or the code suddenly worked. If you use this service, be sure to have a method to make local calls in Paris from your mobile, and allow extra time for the pick up.
Response from CITY-LOCKER Paris
Hello, Miki Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. The keypad has been change and the problem that we sometimes have is that it is à US one and not a Européen one so that the digit are reversed. It is true that you need to have a telephone in order to received your codes by text (as well as mail) and to be able to call our hotline one case of problem. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Júlia S.
Rating: 2 out of 5
following a purchase from 28/08/2023
Too expensive, and it only fit a big suitcase instead of a big one and a small suitcase.
Response from CITY-LOCKER Paris
Hello Júlia, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! Regarding, the lockers size, we can assure you that one big suitcase and one small bag can enter, it also depends of the size of your things. We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
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Larisa N.
Rating: 2 out of 5
following a purchase from 26/08/2023
More than twice as expensive as the competition. It was too late for me to change, as I'd already passed on the address to my friends... But I'll never use that box again.
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Response from CITY-LOCKER Paris
Hello Larisa, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for one day (8:00-22:00). We hope to see you again and wish you a pleasant day!
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ESTEBAN B.
Rating: 2 out of 5
following a purchase from 22/08/2023
Relatively high rates for fairly low security, so I personally wouldn't put suitcases containing valuables in there.
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Response from CITY-LOCKER Paris
Hello , thank you for your feedback, City-Locker spaces are monitored by our video surveillance cameras 24/7, our team ensures that your luggage is stored in the safest possible way. What additional information would you like? We would like to draw your attention to our general terms and conditions of sale and the items whose storage is not covered by our insurance, which covers your personal belongings up to a maximum of 1,500 euros per locker. We hope we've answered all your questions and wish you a very pleasant day!
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Magdalena F.
Rating: 2 out of 5
following a purchase from 21/08/2023
No refund for Not using
Response from CITY-LOCKER Paris
Hello Magdalena, Thank you for sharing your opinion, As said in our General Terms : In accordance with the provisions of article L.121-21-8 of the Consumer Code, the customer is informed that he/she does not have the right of withdrawal, which he/she expressly waives in view of the specific nature of the service, and that the reservation is not refundable except in cases of force majeure. We wish you a great day.
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Marc G.
Rating: 2 out of 5
following a purchase from 19/08/2023
Lockers too small and too expensive We had to clima up many stairs to get to the locker
Response from CITY-LOCKER Paris
Hello, Marc Thanks for using our service and sorry it does not reach your expectations. But could you please tell us which stairs you are talking about as our shop is at the ground floor? What do you mean by locker are too small? Locke size is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm). Which size will have been convenient to you? Thanks in advance for taking the time to answer our question so that we can improve if necessary our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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jane V.
Rating: 2 out of 5
following a purchase from 29/07/2023
When we arrived at the locker location, we found a suitcase already in our locker. I called the number listed by the code information, but I got a recording and nobody ever called back as I requested in the message I left. We would have been out of luck except that by pure coincidence the person whose bag was in "our" locker walked in and took her bag away. She was very nice - but she could have returned and taken our bags, since she also had the code for that locker. We decided to take a chance, and our bags were there when we returned. But - how UNACCEPTABLE that they gave the code to a locker to two different people for the same day!! BAD!
Response from CITY-LOCKER Paris
Bonjour, thanks for your feedback and sorry for the problem you have had. What happened could have been problem put by change nothing happened. Sorry for that. Did you contact the hotline? If so we will have given you another locker. We have had a problem in our system and are so sorry for that. Please contact the costumer service so that they can give you a refund : [email protected]. On behalf of all the City-Locker's team we would like again to apologize for this problem. We wish you a very good day and hope to see again in on of our 6 locations in Paris. Jean François CEO City Locker France
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chris B.
Rating: 2 out of 5
following a purchase from 14/07/2023
Room was clean. Have to stand on sidewalk in front to make reservation with credit card in hand…not very safe. Keypad for locker was dodgy, had to do code like 6-7 times before it worked. Prices were far higher than advertised.
Response from CITY-LOCKER Paris
Hello, chris Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Iria O.
Rating: 2 out of 5
following a purchase from 13/07/2023
No room for 4 beacons, unless they're tiny. We had to pay for 2 boxes, 30€ for 2 beacons.
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Response from CITY-LOCKER Paris
Hello, Thank you for leaving your opinion. The sizes of our lockers are indicated on our website (L 48cm x H 61cm x D 85cm) and they can accommodate 4 pieces of cabin baggage, provided that your baggage meets IATA standards as specified on our website. Have a nice day.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 27/06/2023
I couldn't lock the door, so when I was wondering what to do, another user said it was always open. I thought it was a lie even though it was written that it was safe with double locks.
Response from CITY-LOCKER Paris
Hello, 直子 Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. The day you used our service we were having a problem with the door; Just a reminder our shops are also under video so that we can check at any time 24/24 what happen it the City-Lockers. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Verified Buyer
Rating: 2 out of 5
following a purchase from 07/06/2023
Came around 8.10am the front door didn't open with the code, other group had the same problem until it automatically opened at 8.30.
The front door remained unlocked even when we came back to pick up our bags.
Response from CITY-LOCKER Paris
Hello Myung-Chun, Thank you for using our service, We are sorry for the problem you had during your visit at City-Locker, it has been fixed yet and the security of our lockers was still maintained thanks to the locker code and with the presence of our monitoring cameras. We hope to see you again in one of our storages very soon ! City-Locker's Team
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Verified Buyer
Rating: 2 out of 5
following a purchase from 11/06/2023
Too small for 4 luggages. I have used other companies and the lockers were bigger. I had to pay double.
Response from CITY-LOCKER Paris
Bonjour Thank for using our service. The lockers can feet up to 4 luggages of course if you respect the instructions clearly indicated on our website :"The size of the lockers is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm)" If yours were bigger of course they can not feet. It is clearly specify in our general terms and conditions of sale that you have to check you luggage size before booking. Have a nice day
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 27/05/2023
The locker had a nice location, but when we went to retrieve out suitcases it didn’t work. After 15 minutes we tried calling the number displayed but it said it was out of order. Eventually it worked, but it took way to long and we almost missed our bus back home.
Response from CITY-LOCKER Paris
Thanks for using our service and sorry it does not your expectations. We take good note of your comments that will hep us improving our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Verified Buyer
Rating: 2 out of 5
following a purchase from 20/05/2023
I never used it because my flight changed. There was nothing to do to get at least some money back.
Response from CITY-LOCKER Paris
Bonjour Thanks for your message As per our general terms and conditions validated when making your booking, we do refund our service only in case of technical problem. Exceptionally, we can offer you a credit note valid 6 months for the non used lockers Have a good day
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Verified Buyer
Rating: 2 out of 5
following a purchase from 13/05/2023
I paid of two lockers for the day I left Paris, and accidently paid for another one two days after. I contacted them to get my money back, and didn't get a response. Too bad this is how they treat their paying costumers.
Response from CITY-LOCKER Paris
Thanks a lot for your message and for using our service. Hereafter we repeat the mail send to you the 14/05 that probably went to your spam : « Bonjour Thanks for your message As per our general terms and conditions validated when making your booking, we do refund our service only in case of technical problem. Exceptionally, we can offer you a credit note valid 6 months for the non used lockers Have a good day Have a weekend
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/04/2023
I had reserved 2 boxes and when we tried to open the 2nd box, the code didn't work! We called the emergency number (answering machine 🤨), I left a message but never got a call back! Fortunately we were able to put all our luggage in 1 single box. Poor after-sales service, because to this day I still haven't been called back!
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Response from CITY-LOCKER Paris
Thank you Elisabeth for taking the time to leave a review of our service; we're sorry we didn't fully meet your expectations. We apologize for not having received your message. After viewing the videos, I was able to see that everything had fit into a single locker. I have now proceeded to reimburse the locker that did not open and apologize once again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/04/2023
It's a shame to find information on the site that rental starts at 2€/day, only to have to pay 15€ for 4 hours of rental in front of the locker. This gives the unpleasant impression of being taken for donkeys.
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Response from CITY-LOCKER Paris
Hello Gaëlle, thank you for sharing your opinion with us. The sliding scale rates only apply to multi-day bookings (-50% on the 3rd and -83% on the 5th) and our daily prices per locker are the cheapest in the luggage storage sector. Our prices are clearly indicated on the website prior to booking. However, we are sorry that you were not satisfied with our locker prices. We wish you an excellent day and hope to see you soon in our City-Locker spaces.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 20/04/2023
Maybe the lockers are okay but they are nowhere to be found at the station (gare du nord)
No signing at all...
Response from CITY-LOCKER Paris
Hello, Thank you for sharing your opinion, We are sorry that you didn't find our storage, however, the storage's adress is clearly indicated on the website and on the booking confirmation, we are not related to the station because we are not depending from them Did you manage to find and use our lockers at the end ? Citylocker's team wish you a great day
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 06/04/2023
We didn’t need it and tried to contact someone but it didn’t work. So we were really frustrated.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 04/04/2023
Code didnt work a few times
Response from CITY-LOCKER Paris
Thanks for your feedback and for using our service. Sometimes people forget to dial the #on the codes so that it can not work. Furthermore the hotline open from 8:00am to 10:00pm is here to help you in case of problems. Hope everything will be ok next time you’ll visit us. We have sent you by mail a discount coupon for your next booking for you or a member of your family.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 29/03/2023
Was easy to make the reservation. On arrival, required a code. If I received one, it was not with the reservation and I could not fine it. Called the number. It was in French with no other language option. No person available at the location. Left with my luggage.
Response from CITY-LOCKER Paris
Bonjour Barbara, the codes were send to you by mail and text message. You can not say you have not received them and you even manage to use our service as you open you locker at 8:43 and reopen it at 15:00. Further more you have not called the hotline otherwise you will have heard that it is in French of course but also in English and Spanish. For some reason we do not understand why your are lying but your comment does not reflect the reality.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/03/2023
Impractical account creation, external keyboard with some deteriorated keys and key sound too weak given the ambient noise during the day. Very high price for a few hours.
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Response from CITY-LOCKER Paris
Bruno Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 luggage makes our service the cheapest in Paris considering the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 21/02/2023
Locker didn't close properly after I revisited to retrieve something. I called the emergency line 5 times: nobody answered.
Response from CITY-LOCKER Paris
Joshua Thanks for your message and for using our service Sorry you have had problem in contacting the hotline; it can be reached by phone from 8:00 am to 10pm; they answer by text message; didn't you received them? We are really sorry you have had problem in using our service and will be very happy to offer you a free storage next time you come to visit Paris.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/01/2023
Too expensive for what it is. No possibility to choose a few hours so obliged to pay 15 euro.
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Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion with us, the prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 14/01/2023
Wrong information on pricing and it is way too expensive. In the website it says that it is 2€ daily, based on that I went to the place and found out that I have to pay 15€ instead. I feel tricked. And 15€ is too much.
Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days (also written on the website) We wish you a very good day and we hope to see you again in one of our storages very soon.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/01/2023
That same day, I mistakenly made a reservation for the lockers at the train stations and near the Eiffel Tower. I immediately emailed to try to cancel the order. I received no reply to my request. Otherwise, the service is very practical. However, we didn't manage to enter ( first code didn't work. Fortunately, at both baggage drop-off and baggage claim, customers let us in and we were able to use the code to open the locker. As I said earlier, this is the Eifel Tower locker. OLIVIER
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Response from CITY-LOCKER Paris
Hello Olivier, Thank you for leaving your opinion after your visit to our facilities. However, we can't find any requests for refunds by e-mail, nor calls to our hotline. Could you please send us the e-mail to [email protected]? The CityLocker team wishes you a pleasant day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/12/2022
poor communication on payment (it's not clear on the website that payment is exclusively online)
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Response from CITY-LOCKER Paris
Hello Julie, Thank you for your opinion. We're sorry you didn't understand the payment method. As our stores are fully automated, payment is only possible online. We make this clear in the FAQ on our website, and our payment methods are specified at the bottom of the home page. We hope to see you soon in one of our CityLocker spaces!
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 20/12/2022
The lockers are full of dirt. They should be cleaned daily. The size of the locker could be better specified before purchase. In our case, we paid for 2 lockers to put 3 suitcases in and then we saw that
everything would have fit perfectly in one locker.
Impossible to request a refund.
Response from CITY-LOCKER Paris
Hi Aitor, We are truly sorry for the troubles you had during your visit at CityLocker. However, cleaning society members come several times per week to clean the lockers and the premises to make your visit as pleasant as possible. However, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 22/12/2022
Bad cleaning. Too much money.
Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion. We are sorry if the shop’s situation has disappointed you. However, cleaning society members come several times per week to clean the lockers and the premises to make your visit as pleasant as possible. Regarding the prices of our lockers, they can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. We are wishing you an excellent day and we hope to see you again in one of our storages very soon.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 08/12/2022
The lock of the main door didn t work with my code
Response from CITY-LOCKER Paris
Hello Carlos, thank you for your message. After checking, we saw that you didn't put the right code when you try the enter at first before you could access to the premise with someone else. In case of any problems, our hotline is reachable 7/7 from 8am to 10pm. We wish you a great day from the City Locker's Team
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 07/11/2022
Way to expensive! I had to leave my bag there because they wouldn’t let me in at the Opera, and 12€ for over one hour? Excesive, they should have an hourly rate, too!
Response from CITY-LOCKER Paris
Hello daniela, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
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